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Reviews of WoodSpring Suites Chicago Addison

2.5 out of 5
WoodSpring Suites Chicago Addison
991 E. Lake Street, Addison, IL

Reviews

6.0
Rating 10 - Excellent. 46 out of 183 reviews" "
Rating 8 - Good. 33 out of 183 reviews" "
Rating 6 - Okay. 26 out of 183 reviews" "
Rating 4 - Poor. 25 out of 183 reviews" "
Rating 2 - Terrible. 53 out of 183 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Stayed 2 nights in Apr 2024

2/10 Terrible

Loay

Liked: Property conditions & facilities
Disliked: Cleanliness
Rude staff and a lot was missing in my room…
Stayed 1 night in Apr 2024

2/10 Terrible

Loay

Staff is rude, my room didn’t have a couch, garbage bins, or even enough towels. I didn’t have soap or little shampoo bottles. It was quite possible the worst hotel I’ve ever stayed at. The manager is unbelievably rude and talked to me like I was a child who was in trouble.
Stayed 1 night in Apr 2024

6/10 Okay

Tekisha

Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Stayed 1 night in Feb 2024

10/10 Excellent

Krista

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Mar 2024

10/10 Excellent

Andrea

Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Stayed 2 nights in Feb 2024

2/10 Terrible

Mike

Disliked: Cleanliness, room comfort
Extremely disappointed
I booked a reservation through Hotels.com and when i drove all the way over there....the office was closed and couldn't even check-in!!! And did not receive a refund...in fact both the hotel and Hotels.com refused to refund me because of policy!!! I will never stay there because of that and not to mention...the parking lot wasn't plowed, barely any lighting and looked very dirty
Stayed 1 night in Jan 2024

2/10 Terrible

abdul

Business traveler
Disliked: Cleanliness, room comfort
bad experience
not clean,and staff is rude
Stayed 9 nights in Dec 2023

2/10 Terrible

Mattianna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Hugo

Stayed 1 night in Dec 2023

8/10 Good

Ashley

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Damjan

Stayed 2 nights in Oct 2023

4/10 Poor

Rolando, Sterling

Stayed 1 night in Dec 2023

2/10 Terrible

Davantae

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The front desk lady. She is short and mean! Jus rude for no reason.
Stayed 2 nights in Dec 2023

2/10 Terrible

Tirso

Stayed 1 night in Dec 2023

2/10 Terrible

Mateo

Stayed 1 night in Oct 2023

2/10 Terrible

Domingo

Stayed 1 night in Oct 2023

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, amenities
The property seemed to be fairly new, however the rooms were not well kept. The first room smelled like cat urine. The bath was minimal setup. The second room was plain with no remote for the TV and there was what looked like cleaning solution that was spilled on the floor at the bath and dried up. The wasn't a shower curtain in the bath and not even a cup to rinse your mouth or get a drink. The bath had a wash cloth and a bath towel. I guess they don't use hand towels. At 10PM they leave the lobby closed. When i left at 7AM everything was locked down and a box was there to put the pass card. Never Again!!
Stayed 1 night in Sep 2023

2/10 Terrible

James

Business traveler
What a joke !!
Don't clean rooms until you've been there 14 days !! When I finally hit the 14 day limit and asked for the cleaning, they still did not do it the following day. made me wait another day . Why ? 16 days before a cleaning ? They hand out toilet paper like it's made of gold. have to go to office because they only give one roll at a time. Have to trade in towels if you want clean ones. The day I had to leave, they hassled me every 5 minutes after the 11:00am check out time, even though the place was empty and there was no need for pushing me. I stayed there 3 weeks but they couldn't give me an extra 40 minutes to move everything out ? This place is a joke with clowns for staff members. No ice machine. It took 3 days to get the service guy to address the remote not working - by that time I had already taken the one out of the gym to use in my room.
Stayed 4 nights in Sep 2023

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, room comfort
Seriously ? You only clean the rooms every 14 days ?? You don't leave an extra roll of toilet paper? Who goes 14 days with one roll? Then you have to beg for another roll at the front office like it's made of gold ? They clowns attending the office are more interested in carrying on conversations with others, while we have to stand there and wait for them to finally get around to help us? My remote did not work the day i arrived, could not change a channel on the TV. Went to the office. They said "the guy will fix it as soon as he comes downstairs after his break". An hour later, I went into the exercise room and took the remote from there and left my piece of crap in the gym. Two days later, someone came in and left a new remote. TWO DAYS LATER ?? No ice machine. Only get 2 towels and two washcloths (they must be made of gold too!!) - asking for clean ones seems like a real sacrifice for the office staff. Basically, your hotel sucks big time. Worst 3 weeks stay of my life.
Stayed 7 nights in Aug 2023

2/10 Terrible

Haydee

Disliked: Cleanliness, amenities, property conditions & facilities
No control for tv. Not clean.
Stayed 1 night in Jul 2023

8/10 Good

Liz

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This place was simple. No frills. It is not located by much, but it is super convenient to the highway. The woman at the desk was friendly. Don’t expect much other than a clean place to sleep. The people staying there were also very friendly. Overall, not bad at all.
Stayed 1 night in Jun 2023

2/10 Terrible

Eeron

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I DONT RECOMMEND THIS HOTEL FOR ANY TYPE OF BOOKINGS. Property is a complete mess. It took me 30 mins to initially check-in, just to come find the room smelling like cigarettes. Although its a non-smoking hotel. They gave me a second room but it was filthy, like the previous people had just left. They gave me a third room and it smelled like curry. All that took a total of 1.5 hrs. I just had to leave after that, thanks to expedia for looking for a different place for me.
Stayed 3 nights in Jun 2023

2/10 Terrible

lukasz

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had cacroaches !! hotel did not fully refund me !

10/10 Excellent

MARILYN

Liked: Cleanliness
Nice.
Stayed 11 nights in May 2023

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
I will never ever stay there again. No hand towels, dirty, seedy people all over, no Kleenex or hair dryer. Awful
Stayed 2 nights in May 2023

10/10 Excellent

Maria Paula

Stayed 3 nights in May 2023

2/10 Terrible

Mohit

Business traveler
Disliked: Cleanliness, room comfort
Bad experience of Hotel Industry
Staff rude behaviour, i never seen this kind of behaviour in the hotel industry. In the room missing the accessories as shown your on website
Stayed 7 nights in Apr 2023
Response from Hotel Representative on 2023/5/8
Thank you for reviewing your recent stay with us. We regret that the service and amenities were not to acceptable levels during your stay. We continue to try to improve our guest experience and value feedback such as yours. We hope to see you again so we can show you what we are truly capable of!

2/10 Terrible

Cassandra

Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Jamesanthony

Liked: Cleanliness, room comfort
Liked my room
Was nice and quiet, we spent a lot of time connecting
Stayed 1 night in Apr 2023

4/10 Poor

nick

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was really clean, but there isnt an ice machine, no tissues, in the room, no shampoo, the bedframe was wicked sharp, cut my leg open, no staff, key cards didnt work after 24 hours, no hair dryer in the room.
Stayed 2 nights in Apr 2023

4/10 Poor

Herbert

Stayed 1 night in Apr 2023

10/10 Excellent

Atanas

Business traveler
Liked: Cleanliness, room comfort
Ta-Tasha!
Tasha is the best! Helped me with everything I needed. Resolved all my issues I had with Hotel.com payment.
Stayed 1 night in Mar 2023

4/10 Poor

Stefan

Business traveler
Not recommended!!!
The facility is made for long stays. It has a kitchenette and fridge in every room. But no utensils! If you actually want to use the stove, you have to bring your own cookware, or BUY it at the facility! There is no option to just borrow anything. Everything costs extra: internet at a reasonable speed, fresh towels, room service, nothing is included! You can’t even have anything like Amazon delivered to the front desk! They will turn it down and send it right back! First and last time I stay at this place!
Stayed 7 nights in Feb 2023

8/10 Good

Verified traveler

Would not return and would not recommend.
Basic sheets, toiletries, no frills no thrills whatsoever. Then someone came to check the toilet for a leak and sprayed the room for pests... there was no prior notification and there was no follow up afterwards.
Stayed 5 nights in Feb 2023

6/10 Okay

Jorge

Stayed 1 night in Jan 2023

2/10 Terrible

Titiana

Disliked: Amenities, property conditions & facilities
No tissue & cold in the room

10/10 Excellent

Agata

Liked: Cleanliness, property conditions & facilities
Excellent service
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
Missing items
Didn't have shower curtain when checked in. Didn't notice until morning and found out no one would be there until 9 am. No soap, shampoo or TV remote on check in either.
Stayed 4 nights in Oct 2022
Response from General Manager on 2022/12/13
We apologize for your experience and love the opportunity to make it right, please call the hotel and speak to the manager.

8/10 Good

Matthew

Traveled with family
The hotel was in good condition. The room floor was not clean. We were a little surprised that it came with a kitchenette but did not have pots and pans. Also, wi-fi was soso
Stayed 8 nights in Oct 2022
Response from General Manager on 2022/12/13
We apologize for your experience and would love the opportunity to make it right, please call the hotel and speak to the manager.

8/10 Good

Danielle

Traveled with partner, Traveled with pets
Liked: Amenities, property conditions & facilities
Stayed her for a week… hotel overall is good. We were on the first floor so lots of movement in and out. Lots of wild life outside if you have a dog.
Stayed 7 nights in Oct 2022

2/10 Terrible

Sherley

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
When I arrived for check in the alarm in the main lobby was constantly beeping and continued throughout the night. (Thank goodness I was not placed on the first floor.) The rooms were clean, however, there was way, way, wayyy too much cleaning products used. I checked in and dropped of my items before attending an event and my hair reeked of cleaning products. Not to mention I was in the room for less than 5 minutes. Though the hotel looks new, it was built poorly. The bathtub in my room would make noise. Also, bring your own toiletries. They don't even offer hand soap to wash your hands. All this aside, the most frustrating part of all was I received a phone call at 9:00am the day of check out and the representative asked us if we were checking out that day and what time we planned to depart (although check out time was obviously at 11:00am). But worst of all, then between 9:30-10:00am, an employee literally knocked on our door and asked us when we were checking out. Very disruptive to our stay.
Stayed 1 night in Oct 2022

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff and GM Jayla were very accommodating at my early check in request. Thank you. You are appreciated:)
Stayed 8 nights in Sep 2022

2/10 Terrible

Rochelle

Stayed 1 night in Sep 2022

6/10 Okay

Michael

Stayed 3 nights in Aug 2022

10/10 Excellent

Reinaldo

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Kendrick

Liked: Cleanliness, room comfort
A marvelous near-city stay!
The hotel felt more like a nice studio apartment. Clean, spacious and well accomidated. The staff was extremely friendly and made sure I got checked in with everything I needed. The area around the hotel has plenty of beautiful nature trails as well as fountains and ponds that are very peaceful, while there are also plenty of great restaurants within walking distance! The city is only a brief uber away as well, so you get the best of both worlds. Couldn't be any happier with my experience, and will be back for sure!
Stayed 7 nights in Jul 2022

4/10 Poor

Candice

Disliked: Amenities
AC was out. Didnt move us or repair and it was in the 90s
Stayed 11 nights in Jul 2022