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Reviews of The Langham, Chicago

5 out of 5
The Langham, Chicago
330 North Wabash Avenue, Chicago, IL

Reviews

9.8

Exceptional

Rating 10 - Excellent. 899 out of 1000 reviews" "
Rating 8 - Good. 50 out of 1000 reviews" "
Rating 6 - Okay. 22 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

hanna

Traveled with group
Loved it!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/4
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Claudia, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service!
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/30
Thank you for the kind words! We cannot wait to welcome you back!

10/10 Excellent

Nokukhanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spectacular. It looked better than the pictures. Staff was very professional and happy to make everything work. It definitely was worth the money. It surpassed the expectations.
Stayed 4 nights in Apr 2024
Response from Front Desk on 2024/4/30
Thank you for the very kind words! We cannot wait to welcome you back!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Langham was amazing! From the incredible service oriented staff to the wonderful amenities not to mention the incredible spa. We will be back again!
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/30
Thank you for the very kind words! We cannot wait to welcome you back!

10/10 Excellent

Brigitta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customs service
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/29
Thank you for the kind words! We cannot wait to welcome you back!

10/10 Excellent

Evelyn M Castillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Desk on 2024/4/27
Thank you!

10/10 Excellent

Edan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing high end hotel, great location
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/27
Thank you for the kind words! We cannot wait to welcome you back!

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with outstanding staff? Philippe the concierge and Harry the waiter at the bar went out of their way to accolade and make our trip special! We can’t wait to return.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/27
Thank you for the kind words! We cannot wait to welcome you back!

4/10 Poor

Jamee

Traveled with partner
Liked: Cleanliness
When we arrived our room wasn’t ready they put us in a “city view” which was a wall and a side walk, me and my husband were changing and another guest walked in they double booked our room. When we didn’t feel comfortable staying out long due to not knowing if they person key still worked when we returned from dinner neither one of our keys worked they told us we would have to come get the key ourselves because it may take a while for them to bring it very inconvenience. When we decided to stay in and enjoy the pool and hot tub the hot tub was out of order and the pool was full of kids they advertise as a romantic setting. When we decided to just watch television we discovered the room doesn’t offer a smart tv just limited cable so we watched tvs on our phones. I think the hotel was over rated
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/27
Thank you for taking the time to tell us about your experience at The Langham, Chicago.Furthermore, we apologize for our service shortcomings you experienced. We certainly appreciate your feedback. Rest assured I have communicated your comments with our management team to improve services.Thank you again for your words and we look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Ivette Rubi Diaz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad to choose this hotel to be the first time at the city. I feel completely safe and welcoming, the hotel is beautiful, smell amazing, the employees are very attentive. They are there for all your needs. The location is well centered at the loop and you have restaurant, stores and all that you need walking around ! I do a long research to choose due the variety around , now I cam say that I dont regret. I will.go back to this beautiful city and stay at The Langham again.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/23
Thank you so much for your very kind words! We cannot wait to welcome you back soon!

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/21
Thank you! We cannot wait to welcome you back!

10/10 Excellent

jill, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Hotel.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Joie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this little "nook" of the city, very walkable but not crazy busy. The hotel is beautiful, with stunning views from bars and restaurants. Our Room was gorgeous with lots of upgrades in furnishings, bathroom finishes etc. Can't wait to go back!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/17
Thank you for all of the kind words! We cannot wait to welcome you back!

10/10 Excellent

Spencer Hon Chung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything GREAT
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/2
Thank you!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Dami

Liked: Cleanliness, staff & service, property conditions & facilities
Great 5 stars hotel!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Natalie

Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/27
Thank you!

10/10 Excellent

Yvette, Northridge

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, excellent service, nice room.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

8/10 Good

Randolph, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/27
Thank you!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly service!
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Sukhjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and accommodating
Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/4/1
Thank you for your kind words and thank you for staying with us!

10/10 Excellent

Stephanie

Stayed 4 nights in Mar 2024
Response from Front Desk on 2024/4/21
Thank you!

10/10 Excellent

DaShawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere and service was amazing
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/4/1
Thank you so much for the very kind words and for staying with us! We cannot wait to welcome you back!

10/10 Excellent

Tyler, Moose Jaw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Langham. Very luxurious, great location.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

bonnie

Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/18
Thank you!

10/10 Excellent

kathleen

Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy place. Staff friendly and welcoming. Lovely pool, everything very clean.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/26
Thank you for staying with us and for the kind words!

10/10 Excellent

Fallon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received 5 star service from the moment we arrived. The entire staff were friendly and welcoming, the rooms were clean and comfortable, and room service was amazing. I highly recommend The Langham!
Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/3/26
Thank you for staying with us and for the kind words!

10/10 Excellent

JOSIANE

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/26
Thank you for staying with us!

10/10 Excellent

Yelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/3/21
Thank you for staying with us and for the kind words!

10/10 Excellent

David

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff at this property. They always take care of me and my family.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/18
Thank you for your kind words! We cannot wait to welcome you and your family back soon!

10/10 Excellent

Veedis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/17
Thank you for the kind words and thank you for staying with us!

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That the Langham is simply one of the finest hotel in Chicago. The rooms are outstanding with the decor and amenities. Definite 5 star hotel
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/16
Thank you for the kind words and we cannot wait to welcome back!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/4/17
Thank you! We cannot wait to welcome you back!

10/10 Excellent

Gisela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service is the best at this hotel. Employees are very knowledgeable and pleasant.
Stayed 3 nights in Mar 2024
Response from Front Desk on 2024/3/10
Thank you for staying with us and for your kind words!

10/10 Excellent

Daniel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay at the Langham my home away from home. The club level is spectacular, the gym has a wonderful sauna and Phillipe has to be the greatest concierge on the planet. He got us dinner reservations to Bavettes despite it being sold out. Already looking forward to our next stay.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/10
Thank you so much for the kind words! We cannot wait to welcome you back soon!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/8
Thank you for staying with us and the kind words!

10/10 Excellent

patti

Liked: Cleanliness, property conditions & facilities
Perfection!! Clean and comfortable. One of the nicest hotels in Chicago
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/3/7
Thank you for staying with us and for your kind words!

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Langham was very nice and in a great location.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/7
Thank you for staying with us and for your kind words!

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/29
Thank you for staying with us!

10/10 Excellent

Pathara, Blacklick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to communicate with. Great customer service from pre-arrival to check out process. The whole building is clean and quiet. Great location within walking distant of so many things you’d want to do in the city. It was a pleasant stay and would be recommended to any friends or family I know.
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/2/25
Thank you for staying with us and for the kind words!

10/10 Excellent

Jorge A, Matthews

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 3 nights in Feb 2024
Response from Front Desk on 2024/2/29
Thank you for staying with us and for the kind words!

10/10 Excellent

Erlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our interactions with the staff, from the doorman to the room service they were all IMPECCABLE!
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/2/25
Thank you for staying with us and for the kind words!

10/10 Excellent

Gabrielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in and loved the service from the Club to Private Dining.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/25
Thank you for staying with us and for the kind words!

10/10 Excellent

Alexandra, Fort Collins

The staff was very friendly and knowledgeable. The room was lovely. Can’t wait to stay there again.
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/2/25
Thank you for staying with us and for the kind words!

10/10 Excellent

Horacio

Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/3/21
Thank you for staying with us!