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Reviews of SureStay Plus Hotel by Best Western Chicago Lombard

2.5 out of 5
SureStay Plus Hotel by Best Western Chicago Lombard
222 E 22nd Street, Lombard, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 841 out of 1495 reviews" "
Rating 8 - Good. 404 out of 1495 reviews" "
Rating 6 - Okay. 140 out of 1495 reviews" "
Rating 4 - Poor. 63 out of 1495 reviews" "
Rating 2 - Terrible. 47 out of 1495 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Yasmeen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
It was right next to the mall and a lot of food places
Stayed 1 night in Apr 2024
Response from FD on 2024/4/28
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The eggs were dry.
Stayed 2 nights in Apr 2024
Response from FD on 2024/4/28
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The eggs were dry.
Stayed 1 night in Apr 2024
Response from FD on 2024/4/28
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Lezell

Liked: Amenities
Great customer service
Stayed 1 night in Apr 2024
Response from FD on 2024/4/28
Thank you for taking the time to leave a review! We hope to see you around again!

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, pretty good breakfast and coffee etc... room clean, bed ok could use some update but overall it was a good staycation.
Stayed 2 nights in Mar 2024
Response from FD on 2024/4/28
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services were very fast and convenient! I was in a rush, and never had to wait.
Stayed 1 night in Apr 2024
Response from FD on 2024/4/28
Thank you for taking the time to leave us a review! We hope to see you around again!

10/10 Excellent

Pakaiwan

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed one night after the arrival from oversea flight because it was not very far from the airport. Staff was nice, place was clean. Breakfast offered very few selections but ok.
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/27
Thank you for taking the time for a review. Please Stay Safe !

4/10 Poor

Darlene

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The moment I stepped off the elevator and saw the old, nasty carpet and peeling wallpaper, I knew my room wouldn't be much better. The room had really old, damaged, chipped furniture, a very thin curtain with no blackout curtain, and the sink and toilet must have been for a child they were so low to the ground. You get what you pay for, but never again. Yuk.
Stayed 4 nights in Apr 2024
Response from Patrick on 2024/4/27
Thank you for taking the time for a review. Stay Safe !

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here visiting from Michigan. I will definitely be returning anytime I am in Illinois!
Stayed 2 nights in Apr 2024
Response from Patrick on 2024/4/25
Thank you so much Brittany for taking the time for such a nice review. Please come back soon !

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/26
Thank you Bill for leaving a review. Stay Safe !

6/10 Okay

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could be better. And have softer beds.
Stayed 1 night in Apr 2024
Response from FD on 2024/4/24
Thank you for taking the time to leave a review. Stay safe!

10/10 Excellent

Zhenzhao

Liked: Amenities
good
Stayed 1 night in Apr 2024
Response from FD on 2024/4/24
Thank you for taking the time to leave us a review! Hope to see you around again!

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated but clean and very reasonably priced.
Stayed 1 night in Apr 2024
Response from Ernesto, FD on 2024/4/23
Thank you for taking the time to leave a review! We hope to see you around again!

8/10 Good

Jared

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, priced well and the staff was friendly
Stayed 3 nights in Apr 2024
Response from Patrick on 2024/4/22
Thank you for leaving a review. Please Stay Safe !

10/10 Excellent

Keri

Traveled with family
Liked: Property conditions & facilities
Very friendly staff, nice clean hotel with complementary breakfast.
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/21
Thank you so much for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

Marin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Patrick on 2024/4/22
Thank you for leaving a review. Stay Safe !

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Ernesto, FD on 2024/4/20
Thank you for taking the time to leave a review. Stay safe!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean room, comfortable bed, good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice, we couldn’t check into our original hotel because of miscommunication and it was so easy to check in here. They let us check in early and it was clean and nice. The staff was so welcoming.
Stayed 3 nights in Apr 2024
Response from SG on 2024/4/19
Thank you for the wonderful review. We hope to see you on your next visit!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff I’ve encountered in years. Maybe I’m just grumpy? However, I feel like standard politeness is really hard to come by lately. Everyone here was cheerful and seemed thankful that you gave them your business. For the price, cleanliness, and the staff I think it’s hard to beat this hotel.
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/19
Thank you so much Jeff for taking the time for such a nice review. We will pass on your kind words to all the staff here. Please Come Back Soon !

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly clean. The staff was kind and understanding.
Stayed 1 night in Apr 2024
Response from Ernesto, FD on 2024/4/19
Thank you for taking the time to leave us a review! We appreciate your kind words! Stay safe!

10/10 Excellent

Jarquize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/19
Thank you for leaving a review. Come Back Soon !

10/10 Excellent

Hedi

Liked: Cleanliness, staff & service, property conditions & facilities
I frequent this property often and I have never been let down. Beds are comfortable, bathrooms clean and the whole property smells clean. Breakfast wasn’t bad either. The desk clerk is always pleasant.
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/18
Thank you so much Hedi for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue that I had was the water flow in the shower was awful. Other than that, the people were wonderful, the breakfast was amazing, and the air conditioner worked. I would definitely return and recommend the place to others.
Stayed 4 nights in Apr 2024
Response from Ernesto, FD on 2024/4/17
Thank you for taking the time to leave us a review! We would love to see you around again! Stay safe!

10/10 Excellent

Celina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel.
Stayed 1 night in Apr 2024
Response from Ernesto, FD on 2024/4/16
Thank you for taking the time to leave us a review! Hope to see you around again soon!

10/10 Excellent

Leigh W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. I like that coffee and tea are available 24 hrs a day, and it’s good coffee. The facility was clean indoors and out. A little too much scent in the lobby, but it was pleasant. Thank you!
Stayed 3 nights in Apr 2024
Response from Patrick on 2024/4/16
Thank you Leigh for taking the time for a review. Please come back soon !

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great offerings at readonable price. Clean and convenient
Stayed 1 night in Apr 2024
Response from Patrick on 2024/4/16
Thank you for leaving a review. Stay Safe !

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very well managed property, helpful and courteous staff, clean and enjoyable facility.
Stayed 1 night in Apr 2024
Response from Ken on 2024/4/14
David, thank you for taking time to leave a review. Come again soon. Stay safe.

8/10 Good

Tekisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, comfort, and culturally diverse hotel welcomed to everyone!
Stayed 2 nights in Apr 2024
Response from Ken on 2024/4/11
Tekisha, thank you for your comments and for taking time to leave a review.

4/10 Poor

Dennis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Patrick on 2024/4/8
Thank you for taking the time for a review. Perhaps just a couple of details might help us to address this very unfurtunate experience. Please feel free to contact us. Stay Safe !

10/10 Excellent

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some random construction objects along the small path outside one of the doors.
Stayed 1 night in Feb 2024
Response from Ernesto on 2024/4/6
Thank you for taking the time to leave us a review and for letting us know about the construction objects. Rest assured, we will make sure the paths are clear so all our esteemed guests can walk without having to worry about any obstructions. Stay safe!

10/10 Excellent

Oha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Patrick on 2024/4/3
Thank you so much for leaving a review. Stay Safe !

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of shopping and different restaurants
Stayed 1 night in Mar 2024
Response from Patrick on 2024/4/1
Thank you Martha for leaving a review. Stay Safe !

10/10 Excellent

Afsana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and welcoming
Stayed 2 nights in Mar 2024
Response from Patrick on 2024/4/1
Thank you Afsana for taking the time for a review. We will pass on your kins words to all the staff here. Stay Safe !

10/10 Excellent

Oha

Liked: Cleanliness, staff & service, property conditions & facilities
The price was right
Stayed 1 night in Mar 2024
Response from Ernesto on 2024/3/30
Thank you for taking the time to leave us a review! We hope to see you around again!

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ernesto on 2024/3/31
Thank you for taking the time to leave us a review! We hope to see you around again soon!

10/10 Excellent

Martha

Stayed 1 night in Mar 2024
Response from Ernesto, FD on 2024/4/19
Thank you for taking the time to leave us a review! Stay safe!

4/10 Poor

Susanna

Business traveler
Liked: Cleanliness, staff & service, amenities
Exquisite lobby. Upscale toiletries. Good breakfast. Refrigerator in the room was dysfunctional and tiny. No microwave in the room and I didn't see any at the hotel. Staff were very courteous. Room was clean and quiet with a decent view on the 4th floor.
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/29
Thank you for taking the time for a review. We will pass on your kind words to all the staff. It is unfortunate you did not see our 24/7 microwave in the lobby along with 24/7 coffee and tea. Stay Safe !

2/10 Terrible

Miao hua

Disliked: Cleanliness, staff & service, property conditions & facilities
I can’t even sleep
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/28
Thank you for taking the time for a review. Perhaps just a couple of details might help us to address this very unfurtunate experience. Please feel free to contact us. Stay Safe !

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in. Friendly staff and amazing rates.
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/28
Thank you for taking the time for a review. Stay Safe !

8/10 Good

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ken on 2024/3/26
Thank you for staying with us, Lynette. Come again soon.

10/10 Excellent

Celina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean hotel. The staff is amazing.
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/25
Thank you so much Celina for taking the time for a review. We will pass on your kind words to all the staff. Come Back Soon !

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/25
Thanks for taking the time for a review. Stay Safe !

10/10 Excellent

Kaiyuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and friendly front desk and comfortable environment.
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/22
Thank you Kaiyuan for taking the time for a review. We will pass on your kind words to all the staff here. Please Stay Safe !

8/10 Good

Abbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks for the stay.
Stayed 1 night in Mar 2024
Response from Patrick on 2024/3/22
Thank you for leaving a review. Stay Safe !

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean from the entrance to the baseboards in the bathroom. Staff was not only friendly but also courteous. Breakfast was an average and typical free hotel breakfast. Convenient and quiet location away from high traffic but easy to get to where we needed to be. The rest of our event group stayed in the higher range event hotel which proved to be the loud crowd. We slept great in our clean and quiet room.
Stayed 4 nights in Mar 2024
Response from Patrick on 2024/3/22
Thank you so much Colleen for taking the time for a review. We will pass on your kind words to all the staff here. Come Back Soon !

10/10 Excellent

David, Bloomington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often. Their quality is always consistent. It’s easy to get to with plenty of dining options.
Stayed 1 night in Mar 2024
Response from Ernesto on 2024/3/18
Thank you very much for taking the time to leave a review! We hope to see you around again!

10/10 Excellent

Tarun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2024
Response from Patrick on 2024/3/18
Thank you Tarun for taking the time for a review. Please Come Back Soon !

10/10 Excellent

Lesleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love every time I stay here. Will continue coming back.
Stayed 1 night in Mar 2024
Response from Ken on 2024/3/18
Lesleigh, thank you for the positive comment and rating.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved just about everything here! The coffee is GOOD!!! Staff is wonderful, price is right! It was a lovely home away from home. Bed and pillows weren’t quite what I find comfortable, but my companion was very comfortable. Will be sure to stay here when we return to the area!
Stayed 4 nights in Mar 2024
Response from Patrick on 2024/3/16
Thank you so much Amanda for taking the time for a review. We will pass on your kind words to all the staff here. Please Come Back Soon !