Lobby

Reviews of Sleep Inn near Great Lakes Naval Base

2.5 out of 5
Sleep Inn near Great Lakes Naval Base
3250 Bittersweet Ave, North Chicago, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 260 out of 598 reviews" "
Rating 8 - Good. 184 out of 598 reviews" "
Rating 6 - Okay. 84 out of 598 reviews" "
Rating 4 - Poor. 44 out of 598 reviews" "
Rating 2 - Terrible. 26 out of 598 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mike - GM on 2024/4/30
Dear Esmeralda,Thank you for taking the time to share your experience! We're delighted to hear that you found our hotel to be clean and enjoyed the friendly environment. Providing a welcoming and comfortable stay is always our goal, and we're thrilled that we met your expectations. We would be honored to have you stay with us again in the future. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please feel free to share. We look forward to welcoming you back!Regards,

10/10 Excellent

luz m Lopez ,francisca

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Mike - GM on 2024/4/26
Dear Lopez,Thank you so much for your glowing review! We're thrilled to hear that you had a perfect stay with us. Providing exceptional experiences for our guests is what we strive for, and it's incredibly rewarding to know that we hit the mark during your visit. If your travels bring you back to [location], we would love to welcome you again for another fantastic stay. Until then, safe travels!Warm regards,Mike - GMSleep Inn

10/10 Excellent

Christopher, Old Hickory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy i stayed here for my son's graduation from Naval boot camp. Clean, quiet, and close to the base.
Stayed 2 nights in Apr 2024
Response from Mike - GM on 2024/4/24
Dear Christopher,Thank you for choosing to stay with us during such a special occasion! We're thrilled to hear that you enjoyed your time at our hotel and that our clean, quiet accommodations suited your needs. Congratulations to your son on his graduation from Naval boot camp—we're honored to have been a part of this milestone moment. Should your travels bring you back to the area, we'd love to welcome you again!Kind Regards,

6/10 Okay

Alicia

Business traveler, Traveled with family
Liked: Staff & service
The elevator kept breaking down and i was on the 3rd floor. Pregnant and with a toddler plus luggage to carry was no joke.
Stayed 4 nights in Apr 2024
Response from Mike - GM on 2024/4/22
Dear Alicia,We truly apologize for the inconvenience you experienced during your stay with us. Your comfort and safety are our utmost priorities, and it's disheartening to hear about your struggles with the elevator, especially considering your circumstances. We understand the added challenge of being pregnant and having a toddler to care for, compounded by the inconvenience of carrying luggage up three flights of stairs. Please know that we take your feedback seriously, and we'll work diligently to address the elevator issue to prevent such occurrences in the future. We sincerely appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards,

6/10 Okay

CERIACO R

Business traveler, Traveled with partner
Liked: Staff & service
Other than a clogged up sink, the staff were friendly and professional.
Stayed 3 nights in Apr 2024
Response from Mike - GM on 2024/4/22
Dear Ceriaco,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be friendly and professional. Please accept our apologies for the inconvenience caused by the clogged sink. Rest assured, we'll address this issue promptly to ensure a more seamless experience for our future guests. We appreciate your feedback and hope to welcome you back for an even better stay in the future.Regards,

10/10 Excellent

Clermont

Thank you for your patience,and your kindness break fast.
Stayed 1 night in Apr 2024
Response from Mike - GM on 2024/4/18
Dear Clemont,"Thank you for taking the time to leave your review! We're delighted to hear that you enjoyed your stay and appreciated our breakfast offerings. We strive to provide exceptional service and a comfortable experience for all our guests. Your kind words are greatly appreciated, and we hope to welcome you back again soon for another wonderful stay!"Regards,Sleep Inn

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful and caring and honest
Stayed 3 nights in Apr 2024
Response from Mike - GM on 2024/4/15
Dear Julie,Thank you so much for sharing your experience with us! We're thrilled to hear that you found our hotel to be respectful, caring, and honest. Providing a clean and comfortable environment for our guests is always our top priority, and we're glad that you felt at home during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back again soon!Warm regards,Mike - GMSleep Inn

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
was quite didnt hear anyone else ever
Stayed 3 nights in Apr 2024
Response from Mike - GM on 2024/4/9
Dear Andrea,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed a peaceful and comfortable stay at our hotel.Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted to know that you found your accommodations clean and cozy.Should your travels bring you back to the area, we would be honored to host you again and provide you with another memorable stay.Warm regards,Sleep Inn

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike - GM on 2024/3/25
Dear Elizabeth,Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent stay at our hotel did not meet your expectations. Your satisfaction is of utmost importance to us, and we apologize for any shortcomings you experienced during your time with us. We would greatly appreciate the opportunity to learn more about your concerns so that we can address them and improve our services for future guests.Please feel free to reach out to our guest services team directly so that we can better understand your specific issues and work towards resolving them. Your feedback is invaluable to us, and we are committed to making every guest's experience a positive one.We hope to have the chance to welcome you back in the future and demonstrate the improvements we have made based on your feedback.Warm regards,Mike P.Sleep Inn

8/10 Good

Nadine

It’s was great 👍
Stayed 2 nights in Mar 2024
Response from Mike on 2024/3/17
Dear Nadine,Thank you for sharing your positive feedback regarding your recent stay with us! We are delighted to hear that you had a great experience during your time at Sleep Inn.Providing excellent service and ensuring our guests have a memorable stay are our top priorities, and it brings us immense joy to know that we succeeded in meeting your expectations.We appreciate you choosing Sleep Inn and taking the time to share your experience with others. Your kind words serve as encouragement for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back for another wonderful stay in the near future. If there is anything we can do to enhance your next visit, please do not hesitate to let us know.Warm regards,MikeSleep Inn

6/10 Okay

Pavitar

Traveled with family
Liked: Amenities
Y
Stayed 3 nights in Feb 2024
Response from Mike - GM on 2024/2/22
Dear Pavitar,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a good stay at our hotel. It's our utmost priority to ensure our guests have a comfortable and enjoyable experience, and we are delighted that we met your expectations.If there is anything specific you loved about your stay or any areas where we can improve further, please feel free to share your insights. Your feedback is invaluable to us as we strive to enhance our services.We look forward to welcoming you back in the future and providing you with another excellent stay.Best regards,Mike

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional. Check in & Check out was smooth and easy. The room was clean. The bedding was fresh no funky smell no bed bugs, everything seemed fine. Rug was clean no crumbs which usually that let’s me know if a please actually cleans or not. The area was very calm, seemed safe. I would recommend pre-planning and get familiar with the area since there’s not many dinings or things that are walkable near it. However it is one of the closest hotels to the base. Overall, no complains. Would recommend. Will be coming back!
Stayed 2 nights in Feb 2024
Response from Mike on 2024/2/27
Dear Karla,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that our friendly and professional staff, smooth check-in and check-out processes, and clean, comfortable accommodations contributed to a pleasant stay for you.Your acknowledgment of our efforts to maintain a fresh and welcoming environment is greatly appreciated. We're delighted that you found the area calm and safe, and we appreciate your recommendation for future guests to pre-plan and get familiar with the surroundings.We truly value your recommendation and are honored that you plan on coming back. It was a pleasure having you as our guest, and we look forward to welcoming you again in the future.If there is anything specific you would like to see or experience during your next stay, please feel free to let us know. Safe travels, and we can't wait to host you again!Best regards,Mike - GM

6/10 Okay

Leslie

Traveled with family
Liked: Amenities
Stayed 1 night in Nov 2023
Response from Mike on 2024/2/20
Dear Leslie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good stay overall. Your satisfaction is important to us, and we appreciate your positive comments.We also value your input, and if there are specific aspects of your experience that you feel could be improved to make it an exceptional stay next time, please do not hesitate to share them with us. Your insights are instrumental in helping us enhance our services for future guests.We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,Sleep Inn Management

10/10 Excellent

Cecilie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mike on 2024/2/19
Dear Cecilie,Thank you for choosing our hotel for your RTC graduation event stay, and for taking the time to share your experience. We are thrilled to hear that you had an excellent stay during this special occasion.Congratulations on the RTC graduation! Your positive feedback means a lot to us, and we are delighted that our accommodations met your expectations. If there's anything specific you enjoyed about your stay or any suggestions for improvement, please feel free to share.We appreciate your patronage and hope to have the pleasure of welcoming you back for future occasions. Safe travels and best wishes to the graduate!Warm regards,Sleep Inn Management

10/10 Excellent

DINA

Need to have microwave in rooms and more choices at breakfast like bagels.
Stayed 1 night in Feb 2024
Response from Mike - GM on 2024/2/16
Dear Dina,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a good stay at our hotel, and we appreciate your valuable input.We understand the convenience of having a microwave in the rooms, and we will certainly take this suggestion into consideration for future improvements. Our goal is to make our guests' stay as comfortable as possible, and your feedback helps us identify areas where we can enhance our services.Regarding breakfast choices, we appreciate your suggestion for more variety, including bagels. We are always looking for ways to enhance our breakfast offerings to cater to the diverse preferences of our guests. Rest assured, your comments will be shared with our team as we continually strive to provide a satisfying experience for all our guests.We hope to have the pleasure of welcoming you back to our hotel in the future and thank you for choosing us for your stay.Warm regards,Mike - GM

8/10 Good

Xiaoguang

Stayed 1 night in Feb 2024
Response from Mike - GM on 2024/3/25
Dear Xiaoguang,Thank you for choosing to stay with us and for sharing your feedback! We're thrilled to hear that you had a great stay and found our rooms clean and comfortable. Providing a welcoming and pleasant environment for our guests is always our top priority.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,MikeSleep Inn

8/10 Good

Sahira, San Diego

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mike on 2024/2/2
Dear Sahira,Thank you so much for taking the time to share your positive experience at our hotel! We are delighted to hear that you found our rooms clean and comfortable, and that our staff was able to assist you during your stay.It's always our goal to provide a welcoming and enjoyable environment for our guests, and your feedback is greatly appreciated. We strive to maintain high standards of cleanliness and comfort to ensure a memorable experience for everyone who chooses to stay with us.We look forward to welcoming you back in the future and providing you with another outstanding stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share them with us.Thank you again for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,Management Team

6/10 Okay

Cherie

Stayed 4 nights in Jan 2024
Response from Mike on 2024/1/24
Dear Cherie,Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you had a good stay. Guest satisfaction is our top priority, and we're always looking for ways to enhance our guests' experience.If there are any specific aspects of your stay that you particularly enjoyed or if there are areas where we could improve, we would love to hear more details. Your input is valuable to us as we strive to provide the best possible service to our guests.We hope to have the opportunity to welcome you back in the future and ensure an even more enjoyable experience.Best regards,Mike - GMSleep Inn

8/10 Good

Francisco

Stayed 4 nights in Jan 2024
Response from Mike on 2024/1/16
Dear Francisco,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had an excellent stay at our hotel. It's always our goal to provide exceptional service and create memorable experiences for our guests.Your kind words are truly appreciated by our entire team. We hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any suggestions you have for improvement, we'd love to hear more.Safe travels, and thank you for choosing Sleep Inn!Best regards,Mike - GM

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mike - GM on 2024/1/11
Dear Janis,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you had an excellent stay with us and that you found our hotel clean and comfortable. It's our priority to provide a welcoming and enjoyable experience for all our guests, and we are thrilled that we met your expectations.Our team works hard to maintain high standards of cleanliness and comfort, and it's rewarding to know that our efforts contributed to your satisfaction. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear more. Your feedback is invaluable as we strive to continuously enhance the guest experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Mike - GMSleep Inn

10/10 Excellent

Scott

Liked: Amenities
Stayed 3 nights in Dec 2023
Response from Mike - GM on 2024/1/9
Dear Scott,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had an excellent stay and found our rooms clean and comfortable. Your kind words are truly appreciated, and it motivates our team to continue providing exceptional service.We take great pride in maintaining a high standard of cleanliness and ensuring our guests feel comfortable during their time with us. It's wonderful to know that we succeeded in meeting your expectations.We look forward to welcoming you back in the future and providing you with another outstanding experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your input is invaluable to us.Safe travels, and we hope to have the pleasure of hosting you again soon!Warm regards,Mike -GMSleep Inn by Choice Hotels

10/10 Excellent

Eda

Stayed 2 nights in Jan 2024
Response from Mike on 2024/2/2
Dear Eda,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you had an excellent experience and that you found your room to be clean and comfortable. Our team takes great pride in maintaining a high standard of cleanliness and providing a comfortable environment for our guests.It's especially gratifying to know that our staff was able to assist you and contribute to your positive experience. We believe that exceptional service can make a significant difference in our guests' stays, and we're delighted to hear that our team met your expectations.We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share them with us. Thank you once again for choosing our hotel, and we look forward to welcoming you back.Best regards,Management Team

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
The picture wall
Stayed 1 night in Dec 2023
Response from Mike on 2023/12/31
Dear Enrique,Thank you so much for taking the time to share your positive feedback! We are delighted to hear that you had an excellent stay with us and that you found our hotel clean and comfortable. It's our priority to provide a welcoming and enjoyable experience for all our guests, and we are thrilled that we met your expectations.Our team works hard to maintain high standards of cleanliness and comfort, and it's rewarding to know that our efforts contributed to your satisfaction. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.If there's anything specific you loved about your stay or any suggestions you have for improvement, we would love to hear more. Your feedback is invaluable as we strive to continuously enhance the guest experience.Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Mike - GMSleep Inn

4/10 Poor

Chandra

Disliked: Cleanliness
The room was clean, however a stink bug dropped down from a ceiling accent fixture over the bed unto to my husband's bare shoulder and the person next door extremely loud talking at 3am till about 5am.
Stayed 1 night in Dec 2023
Response from Mike on 2023/12/27
Dear Chandra,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input, as it helps us to identify areas where we can improve and enhance the overall guest experience.We are pleased to hear that you found your room to be clean. However, we sincerely apologize for the unfortunate incident with the stink bug. Our team is committed to maintaining a comfortable and pest-free environment, and we are addressing this issue to ensure it does not happen again in the future.Furthermore, we apologize for the disturbance caused by the loud talking from the neighboring room during the early morning hours. We understand the importance of a peaceful night's sleep, and we are taking steps to prevent such disruptions in the future. Our team is reviewing our noise control measures and will work diligently to address any instances of excessive noise promptly.Please accept our sincerest apologies for any inconvenience these issues may have caused you and your husband during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.If you have any additional comments or concerns, please feel free to contact us directly. We appreciate your understanding and look forward to the opportunity to make amends.Warm regards,Mike - GM

10/10 Excellent

Marina

Stayed 3 nights in Dec 2023
Response from Mike on 2023/12/20
Dear Marina,Thank you so much for taking the time to share your review with us! We are delighted to hear that you had an excellent stay at our hotel. Providing a positive and memorable experience for our guests is always our top priority, and we are thrilled that we were able to meet your expectations.It's fantastic to know that you enjoyed your time with us. If there's anything specific that stood out or any particular staff member who made your stay exceptional, we would love to hear more about it. Your feedback helps us recognize and reward our team members for their hard work and dedication.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to serving you again soon.Warm regards,Mike -GM

8/10 Good

James

Traveled with family
Stayed 1 night in Dec 2023
Response from Mike on 2023/12/15
Dear James,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our rooms clean and comfortable and that our staff provided excellent service during your stay. It's always our goal to create a welcoming and enjoyable environment for our guests.We truly appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back soon!Best regards,Mike - GMSleep Inn by Choice Hotels

2/10 Terrible

Esmeralda

Stayed 1 night in Dec 2023
Response from Mike on 2023/12/15
Dear Esmeralda,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it allows us to continuously improve our services. However, we would like to address the circumstances surrounding your recent reservation.We understand that your plans may have changed, and we regret that we were not able to accommodate your stay. In our commitment to providing excellent service, we do our best to accommodate special requests, such as early check-ins. We were pleased to agree to your request for a 6 am check-in, and our team made preparations accordingly.We genuinely value your opinion and would love to learn more about the factors that influenced your decision not to stay with us. If there were specific aspects that fell short of your expectations or if there is anything we can do to improve, please don't hesitate to share more details with us.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you in the future, providing you with the exceptional experience we strive to offer all our guests.Thank you again for your feedback, and we look forward to the possibility of hosting you in the future.Warm regards,Sleep Inn - GM

10/10 Excellent

Migdaly

Stayed 3 nights in Dec 2023
Response from Mike on 2024/1/9
Dear Migdaly,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had an excellent stay and found our rooms clean and comfortable. Your kind words are truly appreciated, and it motivates our team to continue providing exceptional service.We take great pride in maintaining a high standard of cleanliness and ensuring our guests feel comfortable during their time with us. It's wonderful to know that we succeeded in meeting your expectations.We look forward to welcoming you back in the future and providing you with another outstanding experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your input is invaluable to us.Safe travels, and we hope to have the pleasure of hosting you again soon!Warm regards,Mike - GMSleep Inn by Choice Hotels

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice service
Stayed 1 night in Dec 2023
Response from Mike on 2023/12/8
Dear Henry,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a nice stay and that you found our service to be excellent. Our team works hard to provide a comfortable and welcoming experience for our guests, and it's always rewarding to know that we've succeeded.We also appreciate your kind words about the cleanliness and comfort of your room. Maintaining a high standard of cleanliness is a top priority for us, and we're glad that it contributed to your overall satisfaction.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or if there are any areas where we can further improve, please feel free to share your thoughts. Your feedback is invaluable to us.Thank you again for choosing Sleep Inn for your stay. We look forward to hosting you again soon!Best Regards,Mike Sleep Inn

10/10 Excellent

Yoan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Mike on 2023/11/29
Dear Yoan,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an excellent stay with us and that you found your guest room to be clean and comfortable. Providing a welcoming and cozy atmosphere is a top priority for us, and we're delighted that we could meet your expectations.It's also great to know that you enjoyed our breakfast options. We believe a good breakfast sets the tone for the day, and we're pleased that you found our offerings to your liking.Our team works hard to ensure that our guests have a memorable experience, and your positive comments motivate us to continue delivering exceptional service. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future.Safe travels, and thank you for choosing Sleep Inn!Best Regards,Mike

10/10 Excellent

Callie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mike on 2023/11/15
Dear Callie,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent stay at our hotel. Your kind words mean a lot to us, and we are delighted that we could contribute to making your experience memorable.Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. If there is anything specific that stood out to you or any areas where you feel we excelled, we would love to hear more details.We look forward to welcoming you back for another wonderful stay in the future. If you have any additional comments or suggestions, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to continuously improve and exceed our guests' expectations.Thank you once again for choosing our hotel. Wishing you safe and happy travels!Warm regards,Mike - GM

8/10 Good

olga

Stayed 3 nights in Nov 2023
Response from Mike on 2023/11/27
Dear Olga,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent stay at our hotel.Our team works hard to provide a memorable experience for our guests, and it's always rewarding to know when we've succeeded. If there's anything specific you enjoyed or any aspect of your stay that stood out to you, we'd love to hear more.Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future. If you have any suggestions or preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate.Once again, thank you for choosing our hotel, and we appreciate your kind words.Warm regards,Mike - GM

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have like a outdoor seating area(non smoking)
Response from Mike on 2023/10/29
Dear Danielle,Thank you so much for taking the time to share your feedback on your recent stay at our hotel. We are thrilled to hear that you had an excellent experience with us!Your satisfaction is our top priority, and we appreciate your input about an outdoor seating area. We understand the importance of having comfortable outdoor spaces for our guests to relax and enjoy the surroundings. We hope to have the pleasure of hosting you again in the future. Please feel free to reach out to us directly with any other suggestions or requests you may have. Your feedback is invaluable in helping us enhance our guests' overall experience.Once again, thank you for choosing our hotel for your stay, and we look forward to welcoming you back soon.Warm regards,Mike Patel - GMSleep Inn by Choice Hotels

10/10 Excellent

Iris

Stayed 2 nights in Oct 2023
Response from Mike on 2023/11/16
Dear Iris,Thank you for taking the time to share your feedback about your recent stay with us! We are absolutely delighted to hear that you had an excellent stay with excellent service and a clean room during the RTC Boot Camp graduation event.It's wonderful to know that our accommodations and service met your expectations, and we're grateful for your kind words. We are proud to have been a part of such a special occasion for you, and we're thrilled to hear that you plan to stay with us again in the future.Our team takes great pride in providing a comfortable and welcoming environment for our guests, and we look forward to the opportunity to welcome you back for another memorable stay. If there's anything specific you loved about your stay or anything you'd like to see improved next time, please don't hesitate to let us know. Your feedback is invaluable in our quest to continuously improve.Thank you for choosing our hotel, and we can't wait to serve you again on your next visit!Warm regards,Mike - GMSleep Inn by Choice Hotels

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quiet hotel with wonderful staff and delicious breakfast. Will stay again to go back to six flags
Stayed 2 nights in Oct 2023
Response from Mike on 2023/10/26
Dear Rebecca,Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a lovely and quiet stay at our hotel, and that you found our staff to be wonderful and our breakfast delicious. It's always our goal to provide a relaxing and enjoyable experience for our guests, and we're delighted to know that we were able to meet your expectations. We look forward to welcoming you back on your next visit to Six Flags. Your return is the highest compliment we can receive, and we can't wait to make your next stay just as fantastic as this one.If there's anything specific you'd like us to prepare for your next visit or if you have any special requests, please don't hesitate to reach out to us. Your comfort and satisfaction are our top priorities.Thank you again for choosing our hotel, and we can't wait to see you again soon!Warm regards,Mike Patel - GMSleep Inn by Choice Hotels

10/10 Excellent

Mandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike on 2023/10/23
Dear Mandy,Thank you so much for taking the time to share your review with us. We're delighted to hear that you had an excellent stay during your RTC Boot Camp visit!It's always our aim to provide a comfortable and enjoyable experience for our guests, and we're thrilled that we were able to meet your expectations. Our team takes great pride in delivering exceptional service, and your kind words are a testament to their hard work and dedication.We hope you had a productive and successful RTC Boot Camp and that your stay with us contributed to your overall experience. If you ever find yourself back in the area, please don't hesitate to return to our hotel. We'd love to welcome you again and continue to provide you with top-notch service.Thank you once more for choosing our hotel, and we wish you the very best in your future endeavors. Safe travels!Warm regards,Mike Sleep Inn by Choice Hotels

10/10 Excellent

Joan M.S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Oct 2023
Response from Mike on 2023/10/20
Dear Joan,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had an excellent stay at our hotel and that you found your room to be clean and comfortable. Providing a comfortable and welcoming environment for our guests is a top priority for us.It's also wonderful to hear that you experienced great service during your stay. Our team takes pride in delivering exceptional customer service, and your kind words are truly appreciated.Congratulations on your RTC graduation! We're delighted that you chose to celebrate this special occasion with us, and we hope your stay added to the overall joy of the day.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. Once again, congratulations, and we wish you all the best in your future endeavors.Warm regards,Mike Patel - GMSleep Inn by Choice Hotels

6/10 Okay

AMERICA, PASSAIC

Stayed 2 nights in Oct 2023
Response from Mike on 2023/10/15
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay and that you found our rooms to be nice and clean. Your kind words about our staff's excellent service are greatly appreciated.Our team takes pride in providing top-notch service and maintaining a clean and comfortable environment for our guests. Your positive feedback serves as a great source of motivation for us.We hope to have the pleasure of welcoming you back in the future. If you have any specific suggestions or if there's anything more we can do to enhance your experience, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we look forward to hosting you again in the future.Best regards,Mike - GMSleep Inn

8/10 Good

Christina

Traveled with family
Liked: Staff & service, property conditions & facilities
This hotel was decent, it was mostly clean, the carpets could definitely use a good cleaning as our floors were stained and sticky. There were also some questionable stains on the bathroom walls. The website listed an indoor pool but when we got there, there was no pool or signage for the pool to see. But overall if you are looking for a no frills hotel, this is a decent place
Stayed 3 nights in Oct 2023
Response from Mike on 2023/10/10
Dear Christina,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your honest review, and your input is essential in helping us improve our services.We're glad to hear that you found our hotel to be decent and mostly clean. However, we apologize for the issues you encountered with the carpets and bathroom walls. We take cleanliness seriously, and your comments will be shared with our housekeeping team to ensure we address these concerns promptly.Regarding the indoor pool, we're sorry for any confusion. We'll review our website information to ensure accuracy and clarity for future guests.We appreciate your understanding and patience during your stay, and we're grateful for your recommendation for those seeking a no-frills hotel.If you ever decide to return, we hope to provide you with an improved and more comfortable experience. Please don't hesitate to reach out if you have any further comments or suggestions.Thank you for choosing to stay with us.Sincerely,Mike PatelSleep Inn

10/10 Excellent

kristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mike on 2023/10/10
Dear Kristopher,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent stay with us!Providing our guests with a memorable and comfortable experience is our top priority, and it's rewarding to know that we were able to meet your expectations. Your kind words mean a lot to our team, and they serve as a great source of motivation.If there's anything specific you enjoyed during your stay or if you have any suggestions on how we can make your future visits even better, please feel free to let us know. We always value guest input as it helps us continue to improve our services.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay.Warm regards,Mike Patel -GMSleep Inn

8/10 Good

Ida

Stayed 3 nights in Oct 2023
Response from Mike on 2023/10/10
Dear Ida,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent stay with us!Providing our guests with a memorable and comfortable experience is our top priority, and it's rewarding to know that we were able to meet your expectations. Your kind words mean a lot to our team, and they serve as a great source of motivation.If there's anything specific you enjoyed during your stay or if you have any suggestions on how we can make your future visits even better, please feel free to let us know. We always value guest input as it helps us continue to improve our services.We look forward to the opportunity of welcoming you back in the future and providing you with another exceptional stay.Warm regards,Mike Patel -GMSleep Inn by Choice Hotels

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mike on 2023/10/10
Dear Enid,Thank you for taking the time to share your fantastic experience during your recent stay with us. We are delighted to hear that you had a fantastic stay and that you found our customer service to be good, the room clean, and the atmosphere quiet.Providing excellent customer service and maintaining a clean and peaceful environment for our guests are top priorities for us, and it's wonderful to know that we succeeded in making your stay enjoyable.Your positive feedback is greatly appreciated by our team, and it motivates us to continue delivering outstanding experiences to all our guests.If you have any additional comments or if there's anything specific that made your stay exceptional, please don't hesitate to share. We're here to ensure that every visit with us is a memorable one.Thank you for choosing our hotel, and we hope to welcome you back for another fantastic stay in the future.Warm regards,Mike Patel - GMSleep Inn by Choice Hotels

8/10 Good

Monica

Traveled with family and small children
Liked: Amenities
The only thing I don’t like it is, they never pick my trash…
Stayed 2 nights in Oct 2023
Response from Mike on 2023/10/7
Dear Monica,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We greatly appreciate your input as it helps us identify areas where we can improve.We sincerely apologize for the inconvenience you experienced with regards to the trash not being picked up during your stay. This is certainly not the level of service we aim to provide, and we understand how this oversight could affect your overall experience.Please rest assured that we take your comments seriously, and we will address this issue with our housekeeping team to ensure that such oversights do not happen in the future. We value your feedback and are committed to making the necessary improvements to enhance our guests' experience.We hope you would consider staying with us again in the future, giving us the opportunity to demonstrate the improvements we have made based on your valuable comments. Your satisfaction is our top priority, and we appreciate your patience and understanding.If you have any further concerns or feedback, please do not hesitate to reach out to us directly. We are here to ensure that your next stay with us exceeds your expectations in every way.Warm regards,MikeSleep InnManagement Team

6/10 Okay

Esther

Traveled with family
Average room, nothing special. I had dead bugs in my light inside the shower and my family member in another room had roaches in his 1st floor room. However, it was close to the naval base for bootcamp graduation. Area around seemed ghetto.
Stayed 2 nights in Oct 2023
Response from Mike on 2023/10/7
Dear Esther,Thank you for taking the time to share your feedback with us. We truly appreciate your honest review and apologize for the issues you experienced during your stay. We are deeply sorry to hear about the cleanliness concerns you encountered, as this falls far short of the high standards we strive to maintain. Rest assured, we have already taken immediate action to address these issues with our housekeeping and maintenance teams to ensure such incidents do not recur in the future.Your comments are invaluable to us, as they help us improve our services and provide the best experience possible for our guests. We understand that the proximity to the naval base was important for your Boot camp graduation, and we're pleased that we could accommodate your needs in that regard.We hope you would consider giving us another chance in the future, so we can demonstrate the improvements we've made based on your feedback. Your satisfaction is of the utmost importance to us, and we are committed to ensuring a much more pleasant stay for you on your next visit.Thank you once again for your input, and we wish your family member the best of luck in their naval career.Warm regards,MikeSleep InnManagement Team

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mike on 2023/10/2
Dear Stacey,We would like to express our sincere gratitude for taking the time to share your feedback following your recent stay with us. We are thrilled to hear that you had an excellent stay at our hotel.At Sleep Inn near Great Lakes Naval Base, we are committed to providing exceptional experiences for our guests, and your kind words are a testament to our dedication. It's always rewarding for our team to know that their efforts have contributed to your enjoyment and comfort during your visit.Your review serves as a valuable source of motivation for us to maintain and even surpass our high standards of service. We genuinely appreciate your patronage and your trust in us.If there are any specific highlights or moments from your stay that you would like to mention, or if you have any suggestions for how we can make your next stay even better, please feel free to share them with us. Your input is invaluable as we continually strive to enhance our guest experiences.Once again, thank you for choosing [Hotel Name] for your stay. We look forward to the privilege of hosting you again in the future and creating more memorable moments together.Warm regards,Mike Patel

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mike on 2023/10/2
Dear Linda,We would like to express our sincere gratitude for taking the time to share your feedback following your recent stay with us. We are thrilled to hear that you had an excellent stay at our hotel.At Sleep Inn near Great Lakes Naval Base, we are committed to providing exceptional experiences for our guests, and your kind words are a testament to our dedication. It's always rewarding for our team to know that their efforts have contributed to your enjoyment and comfort during your visit.Your review serves as a valuable source of motivation for us to maintain and even surpass our high standards of service. We genuinely appreciate your patronage and your trust in us.If there are any specific highlights or moments from your stay that you would like to mention, or if you have any suggestions for how we can make your next stay even better, please feel free to share them with us. Your input is invaluable as we continually strive to enhance our guest experiences.Once again, thank you for choosing [Hotel Name] for your stay. We look forward to the privilege of hosting you again in the future and creating more memorable moments together.Warm regards,Mike Patel

10/10 Excellent

Ebonee

Stayed 3 nights in Sep 2023
Response from Mike on 2023/10/15
Dear EboneeThank you for sharing your feedback with us. We are delighted to hear that you had an excellent and comfortable stay at our hotel. Your positive comments about our nice and clean rooms are truly appreciated.We strive to provide a welcoming and comfortable environment for all our guests, and it's rewarding to know that we met your expectations. Your feedback serves as a great source of motivation for our team.We look forward to the opportunity of hosting you again in the future. If you have any specific preferences or suggestions for your next stay, please feel free to let us know, and we'll do our best to accommodate them.Once again, thank you for choosing our hotel, and we can't wait to welcome you back.Best regards,Mike - GMSleep Inn

10/10 Excellent

Barb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Navy bootcamp graduation weekend
Very friendly hotel. Was able to switch rooms in the middle of a stay from a single to double bed room for our sailor to stay overnightswith us! Great service!
Stayed 2 nights in Sep 2023
Response from Mike on 2023/9/25
Dear Barb,Thank you for choosing to stay at our hotel during your Navy boot camp graduation weekend, and congratulations to your sailor!We're thrilled to hear that you had a positive experience with our hotel and staff. It's wonderful to know that you found our team to be very friendly and accommodating. We understand how important it is to create lasting memories during such special occasions, and we're delighted that we could assist you in switching to a double bed room so your sailor could stay with you overnight.Providing great service and making our guests feel at home is what we strive for, and your feedback is a testament to our efforts. We hope you enjoyed your time together, and we'd be honored to host you and your family again in the future for more memorable moments.Thank you for your service and for choosing to stay with us.Warm regards,Mike Patel - GM

6/10 Okay

Yaquelin

Traveled with family
Liked: Staff & service
Disliked: Amenities
middle of nowhere
Stayed 3 nights in Sep 2023
Response from Mike on 2023/9/22
Dear Yaquelin,Thank you for taking the time to share your review of your recent stay with us. We're delighted to hear that you had a good stay at our hotel. We understand that our hotel's location might not have been ideal for everyone, as it is situated in a more secluded area away from the hustle and bustle of the city. However, this peaceful setting often appeals to guests seeking a tranquil escape from their busy lives.We hope that despite the remote location, you were able to enjoy the amenities and services we offer at our hotel. If you decide to stay with us again in the future, we would be happy to provide recommendations for local attractions and activities to enhance your overall experience.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit. If you have any specific feedback or suggestions to help us improve, please feel free to share them with us. Your input is valuable to us.Kind Regards,

10/10 Excellent

Casto

Stayed 2 nights in Sep 2023
Response from Mike on 2023/10/15
Dear Casto,Thank you for sharing your feedback with us. We are delighted to hear that you had an excellent and comfortable stay at our hotel. Your positive comments about our nice and clean rooms are truly appreciated.We strive to provide a welcoming and comfortable environment for all our guests, and it's rewarding to know that we met your expectations. Your feedback serves as a great source of motivation for our team.We look forward to the opportunity of hosting you again in the future. If you have any specific preferences or suggestions for your next stay, please feel free to let us know, and we'll do our best to accommodate them.Once again, thank you for choosing our hotel, and we can't wait to welcome you back.Best regards,Mike - GMSleep Inn