Exterior

Reviews of Residence Inn Marriott Chicago Midway

3 out of 5
Residence Inn Marriott Chicago Midway
6638 S Cicero Ave, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 269 out of 435 reviews" "
Rating 8 - Good. 110 out of 435 reviews" "
Rating 6 - Okay. 23 out of 435 reviews" "
Rating 4 - Poor. 19 out of 435 reviews" "
Rating 2 - Terrible. 14 out of 435 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliest staff I’ve ever encountered in my travels!!! And the room was immaculate! ❤️
Stayed 2 nights in Apr 2024
Response from The Residence Inn on 2024/5/1
Dear Colleen, Thank you for choosing our hotel and for the kind works based on your stay. We look forward to having you at our hotel again!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 1 night in Mar 2024
Response from The Residence Inn Midway on 2024/3/30
Dear Brad, Thank you for choosing our hotel and for rating us a 5. We appreciate your business and look forward to your return visit.

6/10 Okay

Run

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed three nights and the room was not serviced at all.
Stayed 3 nights in Mar 2024
Response from The Residence Inn Midway on 2024/3/30
Dear Guest, As we pride ourselves on providing exemplary service, this does not seem to be the case with you stay. As we are a highly rated hotel, could you provide feedback on how we can improve our services? Thank you!

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Residence Inn Team on 2024/2/29
Dear Lester, Thank you for choosing our hotel and for taking the time to rate us! We look forward to hosting you again.

10/10 Excellent

Lester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the area
Stayed 1 night in Feb 2024
Response from The Residence Inn Team on 2024/2/26
Dear Lester, Thank you for taking the time to provide feedback from your recent stay with us. We look forward to hosting you again if your travels bring you back to this area.

8/10 Good

Aegis

Stayed 22 nights in Jan 2024
Response from The Residence Inn Team on 2024/2/1
Ms. Parra, We thank you for choosing our hotel and for rating our hotel favorably. We appreciate your patronage.

2/10 Terrible

Aegis

Stayed 15 nights in Jan 2024
Response from The Residence Inn Team on 2024/1/29
Mr. Coutu, As we pride ourselves on providing an exemplary stay, I apologize that this was not the case with your stays. As you have stayed at this hotel multiple times, is there anything specific that we can work on to improve our services? We appreciate all feedback to make any need improvements to our hotel. Thank you!

6/10 Okay

Jacob

Stayed 1 night in Jan 2024
Response from The Residence Inn Team on 2024/2/8
Dear Jacob, We thank you for choosing our hotel but as you only rated us a 3/5 we were hoping that you could provide feedback on how we could improve. Thank you for your time!

4/10 Poor

Aegis

Stayed 11 nights in Jan 2024
Response from The Residence Inn Team on 2024/1/16
Dear Ms. Chan, As you did not provide feedback and are currently in-house, how can we improve upon our services? As we pride ourselves on providing exemplary service, I apologize that this is not the case with your stay but we would like to make the remainder of your stay better.

2/10 Terrible

Aegis

Stayed 14 nights in Dec 2023
Response from The Residence Inn Team on 2024/1/16
Dear Mr. Henninger, Dear Ms. Chan, As you did not provide feedback and are currently in-house, how can we improve upon our services? As we pride ourselves on providing exemplary service, I apologize that this is not the case with your stay but we would like to make the remainder of your stay better.

4/10 Poor

Aegis

Stayed 8 nights in Dec 2023
Response from The Residence Inn Team on 2024/2/1
Mr. Weston, s you are still in-house, would you mind sharing feedback with our team so that we can make improvements in our needed areas. As we pride ourselves on providing an exemplary stay, I apologize that this is not the case with yours. Any feedback is greatly appreciated.

2/10 Terrible

Aegis

Stayed 9 nights in Dec 2023
Response from The Residence Inn Team on 2024/2/1
Mr. Henninger, As you are still in-house, would you mind sharing feedback with our team so that we can make improvements in our needed areas. As we pride ourselves on providing an exemplary stay, I apologize that this is not the case with yours. Any feedback is greatly appreciated.

8/10 Good

Aegis

Stayed 21 nights in Nov 2023
Response from The Residence Inn Team on 2023/12/23
Thank you for choosing our hotel and we look forward to your return visit if your travels bring you back into this area. Happy Holidays!

8/10 Good

Aegis

Stayed 21 nights in Nov 2023
Response from The Residence Inn Team on 2023/12/23
Thank you for choosing our hotel and we look forward to your return visit if your travels bring you back into this area. Happy Holidays!

4/10 Poor

Aegis

Stayed 5 nights in Dec 2023
Response from The Residence Inn Team on 2023/12/11
Dear valued guest, As we pride ourselves on providing exemplary, we are curious as what we could have done better to make your stay a 10. Please contact the hotel if you would like to provide feedback. Thank you.

10/10 Excellent

Aegis

Stayed 20 nights in Oct 2023
Response from The Residence Inn Team on 2023/11/15
Dear Valued Guest, We appreciate you choosing our hotel and we look forward to your return visit!

10/10 Excellent

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful comfortable
Stayed 1 night in Nov 2023
Response from The Residence Inn Chicago Midway on 2023/11/6
Jacinda, Thank you for taking the time to rate your stay! We appreciate you and look forward to your return visit.

6/10 Okay

Aegis

Stayed 2 nights in Nov 2023
Response from The Residence Inn Team on 2023/11/15
Dear Aegis, Thank you for choosing our hotel. As we pride ourselves on providing exemplary service, your rating suggests that we did not live up to our standards. If you would like to discuss this further and or provide feedback, please contact the hotel and ask to speak to a manager.

6/10 Okay

Aegis

Stayed 16 nights in Oct 2023
Response from The Residence Inn Team on 2023/11/6
Dear Aegis,We pride ourselves on providing exemplary service but your rating is stating otherwise. We would love more feedback so that we can improve in our needed areas. We do appreciate your business and look forward to your return.

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
120% will return!
The staff here is just absolutely wonderful. They are warm, down to earth and so accommodating. The rooms are very comfortable and the amenities are great: full size fridge/freezer, dishwasher, sink, stove and dishes and cookware. The sofa bed had a really solid pad on it that was surprisingly comfortable. Great for kids. Also very comfortable just as a couch. The pool was always fully stocked with plenty of towels. Clean and great temperature. Free breakfast was really tasty and staff is constantly making sure the food is plentiful. It was quiet, the guests themselves were very friendly which is an attestation of how well run and friendly the staff is. Mega kudos!
Stayed 2 nights in Oct 2023
Response from The Residence Inn Team on 2023/10/31
Dear Renee, WOW! We are blown away and thankful for your review! We pride ourselves on providing exemplary service and it's great to hear that the team delivered! We thank you for your business and we look forward to your next visit!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient for us. We were in town for work and driving a big van. Not many locations in Chicago have surface lot parking. The hotel was clean, breakfast was good, staff was really friendly, room was comfortable and quiet which is a plus since you are right next to Midway Airport and a bunch of train lines. Slept like a baby.
Stayed 3 nights in Oct 2023
Response from The Residence Inn Team on 2023/10/25
Greeting Amy, Thank you for choosing our hotel and for taking the time to provide feedback stemming from your stay. We appreciate you and we look forward to your return visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Residence Inn Team on 2023/10/31
Dear Guest! Thank you for the great rating! We appreciate you choosing our hotel and giving us a 10! We look forward to your return visit!

10/10 Excellent

Valéria

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 7 nights in Oct 2023
Response from The Residence Inn Team on 2023/10/16
Hi Valeria, Thank you for choosing our hotel and for giving us a high rating! We hope to see you again if your travels bring you back into this area.

8/10 Good

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was nice and very spacious but tired looking. The air in the room was stale so luckily we had windows to open to air it out. On the plus side the bed was very comfortable!
Stayed 1 night in Sep 2023
Response from The Residence Inn Team on 2023/9/28
Dear Shelly, Thank you for choosing the Residence Inn Chicago Midway. We appreciate all feedback regarding our property! We look forward to your return visit.

10/10 Excellent

Anwar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023
Response from Residence Inn Chicago Midway on 2023/8/1
Dear Anwar, Thank you for choosing our hotel and rating us a 5/5! We appreciate all feedback to improve our hotel. We look forward to your return visit!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for what we needed
Stayed 2 nights in Jul 2023
Response from Residence Inn Chicago Midway on 2023/7/13
Thank you Kevin for choosing our hotel and rating us 5 out of 5! We look forward to your return visit!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from The Residence Inn Team on 2023/7/8
Dear Anonymous, Thank you for choosing our hotel and for rating us an 8/10. We look forward to your return visit.

10/10 Excellent

Kaylin

Stayed 1 night in Jun 2023
Response from The Residence Inn Team on 2023/6/26
Dear Kaylin, Thank you for choosing the Residence Inn Chicago Midway and for giving us a 5 star rating. We look forward to your next visit.

10/10 Excellent

Darnetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Residence Inn Chicago Midway on 2023/5/30
Dear Darnetta, Thank you for choosing our hotel and we look forward to your return visit.

6/10 Okay

Kirk

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Residence Inn Chicago Midway on 2023/5/30
Dear Kirk, As your rating was not ideal could you provide feedback on what we need to improve upon. We appreciate any feedback that will make our hotel better.

8/10 Good

Kirby

Traveled with group
Liked: Staff & service
Stayed 2 nights in May 2023
Response from Residence Inn Chicago Midway on 2023/5/30
Dear Kirby,Thank you for choosing our hotel. We look forward to your return visit.

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable room. Helpful staff.
Stayed 1 night in May 2023
Response from Residence Inn Chicago Midway on 2023/5/25
Dear Marcia, Thank you for choosing our hotel! We look forward to your next stay.

10/10 Excellent

Rikki

Traveled with partner
Liked: Cleanliness, staff & service
Rooms were very clean and service was great. Staff was always willing to help and answer questions promptly. Only downfall is that housekeeping doesn’t clean until your reservation is over.
Stayed 3 nights in May 2023
Response from Residence Inn Chicago Midway on 2023/5/25
Dear Rikki, Thank you for providing feedback from your recent stay. We hope to see you next time your travels bring you back into this area.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel To Stay At
Stay was nice! Hotel was clean and comfortable & Convenient so 👍👍
Stayed 2 nights in May 2023
Response from Residence Inn Chicago Midway on 2023/5/25
Dear Maurice, Thank you for choosing our hotel and for providing great feedback! We look forward to your next visit!

8/10 Good

America

Stayed 3 nights in Apr 2023
Response from Residence Inn Chicago Midway on 2023/5/22
Dear America, Thank you for choosing the Residence Inn Chicago Midway and for rating your stay. We look forward to your return visit.

8/10 Good

LaShieka

Stayed 2 nights in Apr 2023
Response from Residence Inn Chicago Midway on 2023/5/4
Dear LaShieka, Thank you for taking the time to rate our hotel. We hope to see you next time your travel brings you back into this area.

10/10 Excellent

Krysten

Stayed 2 nights in Apr 2023
Response from The Residence Inn Team on 2023/4/24
Dear Krysten, Thank you for choosing our hotel and for taking the time to post a review! We appreciate you and look forward to your return visit.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
I had an amazing stay. The room was clean and comfortable
Stayed 1 night in Apr 2023
Response from Residence Inn Team on 2023/4/4
Dear Valued Guest. Thank you for choosing our hotel and for providing feedback stemming from your stay. We look forward to your next visit.

10/10 Excellent

Yolanda

Stayed 1 night in Apr 2023
Response from The Residence Inn Team on 2023/4/24
Dear Yolanda, Thank you for choosing our hotel and for taking the time to post a review! We appreciate you and look forward to your return visit.

10/10 Excellent

Maurissa

Stayed 1 night in Mar 2023
Response from Residence on 2023/4/17
Dear Maurissa, We appreciate you choosing our hotel and the 5 star rating! We look forward to your return visit.

10/10 Excellent

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean! Easy access, GREAT CUSTOMER SERVICE!
Stayed 2 nights in Mar 2023
Response from Residence Inn Chicago Midway on 2023/3/22
Dear Erika, Thank you for choosing our hotel and we look forward to your return visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini vacation
It was great, clean, peaceful.
Stayed 1 night in Mar 2023
Response from Residence Inn Chicago Midway on 2023/3/16
Thank you for rating us 10/10! I appreciate your business and choosing the Residence Inn Chicago Midway!

10/10 Excellent

Judy

Stayed 1 night in Mar 2023
Response from Residence on 2023/4/2
Dear Judy, Thank you for choosing our hotel and for the 5 star rating. We look forward to your next visit.

6/10 Okay

Danavia

Response from Residence Inn Chicago Midway on 2023/3/16
Dear Danavia, Thank you for choosing our hotel and we look forward to your next visit.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Residence Inn Chicago Midway on 2023/2/10
Dear Kristen, We thank you for choosing our hotel and taking the time to provide a great rating for our hotel. We look forward to your next visit.

10/10 Excellent

Shamille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming!!! Definitely will stay again if I’m in that area
Stayed 1 night in Dec 2022
Response from Residence Inn Chicago Midway on 2023/2/10
Dear Shamille, We thank you for choosing our hotel and taking the time to provide a great rating for our hotel. We look forward to your next visit.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Residence Inn Chicago Midway on 2022/12/13
Hi Roberto, Thank you for taking the time to rank our hotel based on your stay! We appreciate your patronage.

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe. Very clean and comfortable.
Stayed 6 nights in Nov 2022
Response from Residence Inn Chicago Midway on 2022/11/25
Dear Marcia, Thank you for choosing our hotel and for taking the time to provide a review. We appreciate your business and look forward to your return

10/10 Excellent

Tury

Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent establishment
Stayed 3 nights in Nov 2022
Response from Residence Inn Chicago Midway on 2022/11/25
Dear Tury, Thank you for choosing our hotel and for taking the time to rate the hotel. We appreciate you and we look forward to a return visit.

10/10 Excellent

Ricardo

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from Residence Inn Chicago Midway on 2022/11/15
Dear Ricardo, Thank you for choosing our hotel and for providing a great rating. We look forward to your next stay!