外觀

Radisson Hotel Schaumburg的評分

2.5 out of 5
Radisson Hotel Schaumburg
1550 N Roselle Rd, Schaumburg, IL

評論

7.2

不錯哦

10 分,有夠讚;436 則評論中有 158 則" "
8 分,不錯哦;436 則評論中有 90 則" "
6 分,一般般;436 則評論中有 65 則" "
4 分,不太好;436 則評論中有 66 則" "
2 分,很糟糕;436 則評論中有 57 則" "

7.6/10

整潔度

7.6/10

員工素質

6.6/10

設施服務

7.2/10

住宿環境和硬體

7.4/10

環保程度

評論

4/10 不太好

Dimitar Tonchev

商務旅客
喜歡:員工素質
不喜歡:整潔度
No breakfast,no pool,no coffee as advertised!
於 2024 年 5 月住了 1 晚

4/10 不太好

Pedro

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
No hubo jabon para bañar y no hubo desalluno próximo escogería otro hotel
於 2024 年 5 月住了 1 晚
Ena 於 2024年5月20日回覆
Hello Pedro, your feedback is valuable, and we'll work on improving our operations. Thank you.

2/10 很糟糕

Christopher

情侶出遊
不喜歡:整潔度、員工素質和設施服務
No tissue in the restroom. Maid walked in my room at 10am. Tv had 3 channels you could watch. No outlets and water spots on the ceiling.
於 2024 年 5 月住了 1 晚
Ena 於 2024年5月20日回覆
Hello Christopher, your feedback is valuable, and we'll work on improving our operations. Thank you.

10/10 有夠讚

Jonathan

情侶出遊
喜歡:住宿環境和硬體
It’s newly renovated
於 2024 年 5 月住了 1 晚
Ena 於 2024年5月20日回覆
Hello Jonathan, your feedback is valuable, thank you for leaving a review. We are so glad you enjoyed your stay! We hope you will return and we will be happy to offer you a complimentary room upgrade!

10/10 有夠讚

Wards

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
I think I state seventeen days and enjoyed every day. I Would love to return sometime soon. The manager was great also Tom at the front desk was green as well. The driver that drove me to the airport was very respectful and got me to the airport on time.
於 2024 年 5 月住了 6 晚
Ena 於 2024年5月20日回覆
Hello Wards, your feedback is valuable, thank you for leaving a review. We are so glad you enjoyed your stay! We hope you will return and we will be happy to offer you a complimentary room upgrade!

2/10 很糟糕

India

情侶出遊, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
There is mold in the bathroom ceiling and they pool was closed as well as breakfast bar waste of time and money
於 2024 年 5 月住了 1 晚
Ena 於 2024年5月20日回覆
Hello India, Your feedback is valuable, and we'll work on improving our operations. Thank you.

2/10 很糟糕

Patricia

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nasty hotel. Long strands of blond hair on the floor and bed. Room smeel. Management wasn't bothered about the conditions of the room. I will never stay again
於 2024 年 5 月住了 1 晚
Ena 於 2024年5月20日回覆
Hello Patricia, Your feedback is valuable, and we'll work on improving our operations. Thank you.

6/10 一般般

Heather

情侶出遊
喜歡:整潔度
不喜歡:員工素質
When we got to our room , there wasnt a shower curtain so we had to ask for one, online for booking states there is a buffet breakfast, durring check in paperwork says cold breakfast from 7 to 10 am went down at 9:10 and front desk said breakfast was canceled there is no breakfast. Tv kept cutting in and out and most channels did not work.... on a positive the room was clean and the bed was very comfortable.
於 2024 年 5 月住了 1 晚
Ena 於 2024年5月15日回覆
Hello Heather, we're sorry for the disappointment with our rooms. Your feedback is valuable, and we'll work on improving our operations. Thank you for bringing this to our attention.

2/10 很糟糕

Wards

不喜歡:整潔度和住宿環境和硬體
於 2024 年 5 月住了 7 晚
Ena 於 2024年5月13日回覆
We're sorry for the disappointment with our offerings. Your feedback is valuable, and we'll work on improving the options available. Thank you for bringing this to our attention.

4/10 不太好

MyCindy

情侶出遊
不喜歡:設施服務和住宿環境和硬體
it was ok.
於 2024 年 4 月住了 4 晚
Ena 於 2024年5月13日回覆
We're sorry for the disappointment with our offerings. Your feedback is valuable, and we'll work on improving the options available.

10/10 有夠讚

Nilesh

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 5 月住了 1 晚
Ena 於 2024年5月15日回覆
Hello Nilesh, thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay! We sincerely hope you will stay with us again in the future!

4/10 不太好

Kenneth

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
They were under construction. Plumbing was out from 1pm to7pm day of check in so we had to go to McDonald's to use a bathroom. Poor continental breakfast and very unfriendly staff.
於 2024 年 5 月住了 2 晚
Ena 於 2024年5月13日回覆
We're sorry for the disappointment with our breakfast offerings and staff. Your feedback is valuable, and we'll work on improving the options available. Thank you for bringing this to our attention.

8/10 不錯哦

Martinez

喜歡:整潔度和員工素質
Fine stay. Second time staying at this location. Unfortunately, the television didn't work well. This was after going to a new room because the previous room was filled with smoke smell and the remote had no batteries. Hopefully, if I ever return it will be a nicer stay.
於 2024 年 4 月住了 1 晚
Muhammad 於 2024年5月1日回覆
We're sorry to hear about the issues you encountered during your stay, especially with the television and the condition of the first room. Your feedback is valuable, and we're working to address these issues to ensure a better experience for future visits. We appreciate your loyalty and hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

10/10 有夠讚

Bisael

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Muhammad 於 2024年5月1日回覆
We're pleased to hear that despite the challenges you encountered, you still rated your experience with us a 5 out of 5. Your satisfaction is important to us, and we appreciate your positive rating. If there's anything further we can do to enhance your experience in the future, please don't hesitate to let us know. Thank you for choosing to stay with us.

10/10 有夠讚

Martinez

於 2024 年 4 月住了 1 晚
Ena 於 2024年5月15日回覆
Hello Martinez, thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay! We sincerely hope you will stay with us again in the future!

10/10 有夠讚

GIRISHCHANDRA,lutz

於 2024 年 4 月住了 5 晚
Ena 於 2024年5月15日回覆
Hello Girishchandra, thank you so much for taking the time to review our hotel. We are so glad you enjoyed your stay! We sincerely hope you will stay with us again in the future!

8/10 不錯哦

Candace

喜歡:整潔度和設施服務
Man at desk was nice
於 2024 年 4 月住了 1 晚
Muhammad 於 2024年4月22日回覆
Thank you for your feedback! We're thrilled you had a positive interaction with our front desk team member. Looking forward to welcoming you back soon!

4/10 不太好

Cicel

商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
There are prostitution rings going on. I had men blinking their lights at me as I walked past. The room was dirt and that was the second room. I’d say pay a few extra dollars to stay elsewhere.
於 2024 年 4 月住了 1 晚
Ena 於 2024年5月15日回覆
Hello Cicel, we're sorry for the disappointment with our hotel offerings. Your feedback is valuable, and we'll work on improving our operations. Thank you for bringing this to our attention.

10/10 有夠讚

Jay

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly, property was clean, location is convienent.
於 2024 年 4 月住了 1 晚
Ena 於 2024年4月15日回覆
Hello Jay, thank you so much for taking the time to leave us a review. We greatly appreciate your feedback to fine tune our operations. We are glad you enjoyed our property. We will be using your feedback to fine tune our operations. Thank you and have a great day! We hope to see you soon.

6/10 一般般

Ironee

情侶出遊
不喜歡:設施服務
Loud beds and rooms are outdated. Hotel has a lil unpleasant stench but not very strong. Was okay for the night but would probably never stay there again.
於 2024 年 4 月住了 1 晚
Ena 於 2024年4月15日回覆
Hello Ironee, thank you so much for taking the time to leave us a review. We greatly appreciate your feedback to fine tune our operations. Thank you for letting us know about our rooms. We will be using your feedback to fine tune our operations. Thank you and have a great day! We hope to see you soon.

10/10 有夠讚

UTKARSH RAJIV

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Like this property..very quiet, nicely kept
於 2024 年 3 月住了 1 晚
Ena 於 2024年3月14日回覆
Hello Utkarsh, Thank you so much for your review! We are so glad you had a pleasant stay and we hope you will stay with us again!

10/10 有夠讚

Catherine

商務旅客, 家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the room more with breakfast
於 2024 年 3 月住了 2 晚
Radisson 於 2024年3月9日回覆
Hello Catherine Thank you soo much for your five star ratings . Your feedback is valuable to us and we are delighted to hear back from you about it . We hope to see you soon .

10/10 有夠讚

mockton

於 2024 年 3 月住了 1 晚
Jones 於 2024年4月1日回覆
Dear Valued Guest,Thank you so much for your fantastic 5-star review! We're thrilled to hear that your stay with us met all your expectations. It's our top priority to ensure our guests have an exceptional experience, and knowing we've achieved that with you is truly rewarding.Should your travels bring you back to our area, we look forward to welcoming you again with the same high-quality service that you experienced during your last visit.Warmest regards,Jones

2/10 很糟糕

Jonathan

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Strongly avoid
Broken automatic front door, have fun getting through carrying luggage. Broken elevator, one that was working, had a loose panel and outdated inspection date. Dirty room, long hairs left on the toilet, and stuck to the bathroom wall. Put my business dress clothes on the shelf to begin hanging them up. The bottom dress shirt was covered in dust from the shelf. On going construction across the hall (noisy and probably the cause of the dirt). There was no shelf for toiletries in the shower. Enjoy your cold breakfast Lied about not being able to find my reservation on Google reviews.
於 2024 年 1 月住了 4 晚
Radisson 於 2024年2月10日回覆
Hello Jonathan Thank you for your feedback . We did try to find your reservation earlier and we did not find any record of this . On behalf of my team , I apologize for the inconvenience on your stay . We were undergoing changes for the breakfast which is all completed now . I understand your frustration and since there was no construction going on the property since past two months we mistook your review as a fake one . We intend to make amends and offer you a discounted price on your next stay with us and I can assure you for better quality of services on your entire stay since the upgrades we were undergoing at the time of your stay have been completed now . Rest assured you have stayed with us and you are our valuable guest we want nothing but the best for all our guest . Please contact our front desk number to get this resolved .

8/10 不錯哦

Teola

喜歡:設施服務
Good
於 2024 年 2 月住了 2 晚
Radisson 於 2024年2月8日回覆
Hello Teola Thank you soo much for your feedback .It is extremely important for us. We hope to see you soon.

10/10 有夠讚

Nataliya

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Radisson 於 2024年2月5日回覆
Hello Nataliya Thank you for your valuable feedback . It is extremely important for us . We hope to see you soon .

6/10 一般般

doris

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable and clean but need a few upgrades .
The hotel rate was great! The room was clean and comfortable. The rooms decor could be undated.The breakfast was not so great. It was called a cold breakfast and it was cold along with the room it was served in. Looking at the hotel and reviewing the amenities it showed an indoor pool but the pool was actually outside and seasonal. Overall our stay was good but the breakfast and not having a pool is a game changer for us.
於 2024 年 2 月住了 2 晚
Radisson 於 2024年2月4日回覆
Hello DorisThank you for your valuable feedback . We apologize for the inconvenience we were upgrading our breakfast area which is now done . Hopefully on your next stay with us we will be able to provide you with the best services.

4/10 不太好

Alison

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
My room had no soap in it. I went to wash my hands after using the restroom and there was no soap. I went to the lobby to ask for some soap. They were out of soap! WTH? I should have spent the extra $40 to stay at the Marriott down the street that has good coffee and friggin’ SOAP!
Radisson 於 2024年2月4日回覆
Hello Alison I sincerely apologize for the inconvenience you've experienced during your stay with us. Your feedback is valuable, and I understand the importance of having basic amenities like soap readily available. I regret that we fell short in providing this essential item.Please rest assured that I will immediately address this issue with our housekeeping and front desk teams to ensure such lapses are rectified promptly. Your comfort and satisfaction are our top priorities, and we genuinely appreciate you bringing this matter to our attention.

2/10 很糟糕

Carl

於 2024 年 1 月住了 1 晚
Ena 於 2024年3月20日回覆
Hello Carl, we apologize that we did not meet your expectations. We hope you will visit us again to see all of our improvements! Have a blessed day!

6/10 一般般

Fred

商務旅客
喜歡:客房舒適度
不喜歡:員工素質和住宿環境和硬體
No breakfast offered, other issues.
There was still no food at 7:30 when I had to leave. Advertising your location as providing breakfast when you don't intend to is blatently disingenous. I don't stay at hotels that don't supply a breakfast, so being lied to to get me there really burns. I was told they were getting to it... at 7:30??? One elevator broken. Lots of physical damage. Shower temps were opposite of the label. Bed was fine, though.
於 2024 年 1 月住了 1 晚
Radisson 於 2024年1月27日回覆
Hello Fred Thank you soo much for your valuable response . We apologize for the inconvenience but breakfast starts at 7:30am everyday since you were little early you couldn't get it . I hope on your next stay with us you will be satisfied .

10/10 有夠讚

Rachel

喜歡:整潔度、員工素質和住宿環境和硬體
Radisson 於 2024年1月12日回覆
Thank you soo much for your 5 star Ratings ! We hope to see you soon.

4/10 不太好

Robert

於 2024 年 1 月住了 4 晚
Radisson 於 2024年1月10日回覆
Hello Robert Thank you for your valuable feedback . We apologize for the inconvenience . We hope to see you soon.

10/10 有夠讚

Pawel

喜歡:設施服務
於 2023 年 12 月住了 1 晚
Radisson 於 2024年1月5日回覆
Hello awel Thank you for your 5 star ratings. We hope to see you soon .

6/10 一般般

Brian

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2023 年 12 月住了 2 晚
Radisson 於 2024年1月5日回覆
Hello Brian Thank you for your valuable feedback . We hope to see you soon.

4/10 不太好

Jenelle

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Radisson 於 2024年1月5日回覆
Hello Jenelle Thank you for your valuable feedback . We will work towards making the improvements to get that 10/10 score .We hope to see you soon

8/10 不錯哦

Kristie

家庭旅遊
喜歡:住宿環境和硬體和客房舒適度
Affordable & Basic - you get what you pay for.
With a Radisson name, I expected more. I always thought that was a higher quality place. It was a basic, run down 6 story hotel. The room was clean and comfortable. The price was super affordable. The girl who checked me in was friendly. The breakfast was pre-packaged granola bars, cold cereal, oatmeal, toast and coffee/juice. Basic, but free and included. We were told at check in that housekeeping would be by every 3 days. No one ever took out trash or replaced towels in 6 days. We had 3 rooms and one got the towels refreshed. Mine did not. Parking was plentiful & I felt safe. I look for a clean place to sleep & shower at an affordable price. I got that. I’m satisfied with my choice.
於 2023 年 12 月住了 6 晚
Asna 於 2023年12月27日回覆
Hello Kristie Thank you soo much for your detailed feedback .We are delighted that your stay with us was affordable and comfortable . I apologize for the inconvenience of housekeeping , we hope to see you soon and next time with better services .

10/10 有夠讚

Anzhelika

喜歡:整潔度、員工素質和住宿環境和硬體
Radisson 於 2024年2月5日回覆
Hello Anzhelika Thank you for feedback . We are happy your stay with us at Radisson was good . We hope to see you soon.

2/10 很糟糕

Gary

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
於 2023 年 12 月住了 4 晚
Radisson 於 2023年12月18日回覆
Hello Mr Gary Thank you for your valuable feedback . We apologize for the inconvenience caused but we have taken an action on this . You can rest assured that the window has been fixed and lamps were recently replaced .

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Radisson 於 2023年12月27日回覆
Hello Thank you for your review . We are delighted that you enjoyed your stay with us . We hope to see you soon .

8/10 不錯哦

Brennan R.

喜歡:整潔度、員工素質和住宿環境和硬體
Coffee could/should be much better. Also some toast options at least. Otherwise, nothing great or bad - normal.
於 2023 年 12 月住了 5 晚
Ena 於 2023年12月12日回覆
Hi Brennan, thank you for your feedback! We are so glad you chose to stay with us and we hope you will stay with us again in the future!

4/10 不太好

Rohit

情侶出遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Radisson 於 2024年2月12日回覆
Hello Rohit Thank you for your valuable feedback . We hope to see you soon.

6/10 一般般

Jacques

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Toilet stopped up, stains in carpets, front desk was not available most of the time and I only stayed one night
於 2023 年 12 月住了 1 晚
Radisson 於 2023年12月11日回覆
Hello Jacques We apologize for the inconvcenince and thank you soo much for the valuable feedback . We have taken an action on this and working on improvemnets . The front desk is available 24*7 to assist you with anything .

6/10 一般般

Keith

團體旅遊, 家庭旅遊
於 2023 年 11 月住了 7 晚
Radisson 於 2023年12月11日回覆
Hello Keith Thank you for your ratings . We hope to see you soon .

10/10 有夠讚

Fangchen

於 2023 年 12 月住了 2 晚
Radisson 於 2023年12月27日回覆
Hello Fangchen Thank you soo much for your valuable feedback . We hope to see you soon .

10/10 有夠讚

Johvon

於 2023 年 12 月住了 1 晚
Radisson 於 2023年12月11日回覆
Hello JohvonThank you soo much for you 5 star ratings . We hope to see you soon .

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This indie hotel was under renovations when we stayed, so breakfast wasn't well organized and some fixtures and furnishings were needing repair, but overall was a pleasant stay and would go back again.
於 2023 年 11 月住了 3 晚
Radisson 於 2023年12月11日回覆
Thank you for your detailed feedback . We apologize for the inconvenince and we hope to see you soon .

10/10 有夠讚

Erdenebyamba

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 11 月住了 5 晚
Radisson 於 2023年12月11日回覆
ErdenebyambaThank you for your 5 star ratings ! We hope to see you soon .

2/10 很糟糕

Jerome

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was dirty with very old and worn furniture. I've stayed in better Motel 6's than this property. Mid-day staff was disinterested and aloof with guest.
於 2023 年 11 月住了 2 晚
Radisson 於 2023年12月2日回覆
Hello Jerome Thank you for your valuable feedback . We apologize for the inconvenience , we are undergoing constant changes and improvements on the property . We hope to see you soon with a better service .

10/10 有夠讚

Erdenebyamba

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 5 晚
Radisson 於 2023年12月2日回覆
Hello Erdenebyamba Thank you for five star ratings . We hope to see you soon .

4/10 不太好

Andrea

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Their breakfast options were awful and didn't start till 7:30, much too late. One day it wasn't even set up until 8. Bed was comfy. Place is okay for a one night stay if you get a deal, otherwise steer clear.
於 2023 年 11 月住了 8 晚
Radisson 於 2023年12月2日回覆
Hello Andrea Thank you for your valuable feedback . We apologize for the inconvenience we are undergoing some improvements hopefully we will serve you better on your next stay with us .