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Reviews of Home2 Suites by Hilton Chicago/Schaumburg, IL

3 out of 5
Home2 Suites by Hilton Chicago/Schaumburg, IL
1300 East American Lane, Schaumburg, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 410 out of 684 reviews" "
Rating 8 - Good. 174 out of 684 reviews" "
Rating 6 - Okay. 49 out of 684 reviews" "
Rating 4 - Poor. 28 out of 684 reviews" "
Rating 2 - Terrible. 23 out of 684 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient.
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/19
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how quite it was
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/13
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 Okay

Victoria

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
We had a nice size room,Lobby was clean, but the dishes in the room were dirty and placed on the shelf.The pool was wasn’t as big as it looks in the picture it was a little crowded.The greeters was friendly and knowledgeable.And I didn’t like the body soap/ shampoo/and conditioner being hung in side of the shower. Every guest has to pump the same bottle IN THE SHOWER!
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/7
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Marites

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff was friendly and attentive. Breakfast was delicious!
Stayed 2 nights in Apr 2024
Response from Manager on 2024/4/7
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and room was decently clean besides the bed skirt, it was filled with splashes of chocolate and food. I took my daughter straight to the pool, which was disgusting. The pool looked to have a chunk of poop in it and was so green. It had dirt and debris all along the deep end of the pool. It was obvious it hadn’t been cleaned in a long time. I had asked the manager on duty for more towels and swam for 15 mins before realizing it was poop in the pool. He never brought towels and dismissed how dirty the pool was. Their resolve was to send us to the Hampton Inn to use their pool as that was the main reason we did a local stay. I ended up canceling the room and leaving. Customer service did nothing when I tried to call and give them another chance to fix the stay.
Stayed 1 night in Mar 2024
Response from Manager on 2024/4/4
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We apologize your experience at our hotel was not a pleasant one and we want to make it right. Although you booked through Expedia, I do see on your reservation you are a Hilton Honors member. We have credited you 10000 points to your account that will take about 24 hours to reflect. Again, we apologize for your experience and hope you consider staying with us in the future!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in burbs. Clean and new. Near tons of shopping and restaurants.
Stayed 5 nights in Mar 2024
Response from Manager on 2024/3/28
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

hyojung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/4
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Jade

Liked: Amenities, property conditions & facilities
From the staff to breakfast, it was a perfect stay!!
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/25
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Michelle A

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very close to the mall and other stores for shopping. It’s nice to have a kitchenette in the room since grocery stores are nearby.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/25
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Ian

Stayed 1 night in Mar 2024
Response from Manager on 2024/4/13
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/24
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

8/10 Good

Mildred

Traveled with family and small children
Liked: Amenities
Nice property and staff
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/18
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Gao

Stayed 1 night in Mar 2024
Response from Manager on 2024/3/30
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Gerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and well-presented.
Stayed 1 night in Feb 2024
Response from Manager on 2024/3/11
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice stop, the rooms are nicely set up and organized, the breakfast good and our grandsons enjoyed the pool.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/11
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Yasmin

Traveled with family and small children
Liked: Staff & service, amenities
Loved our stay, wonderful breakfast. My kids loved the waffles. My only complaint is the pool had way too much chemicals. Made my skin feel so dry and itchy afterwards.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/19
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Madigan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

8/10 Good

Syria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and in a great area. Would definitely stay again!
Stayed 4 nights in Feb 2024
Response from Manager on 2024/2/17
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

4/10 Poor

Steven

Business traveler
Liked: Cleanliness
Disliked: Staff & service
It is a good location, no one was at the front desk so we were waiting. Im a Hilton Honors and they did not give me anything. The room was not clean, the pillow smelled so bad i sat it on the floor, dripping shower head and light canister hanging down.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/17
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from Manager on 2024/1/28
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 2024/1/28
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect last minute stay
Check in had a little mishap but that was on my end. The lady at the front desk and manager were able to help and solve this issue. The room was perfect for us, a family of 5, and it was nice and toasty since it was -6 outside. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/15
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Richard, Shaker Heights

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place. Newer. Area around is typical strip mall stuff
Stayed 2 nights in Jan 2024
Response from Manager on 2024/1/15
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Alesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean! Will definitely stay again.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/15
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/15
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful experiance. Friendly staff. Great for cats and dogs. Good breakfast. Can't recommend enough.
Stayed 3 nights in Dec 2023
Response from Manager on 2024/2/17
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Andrew W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 2024/1/15
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 Good

Leondrea

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/15
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 Okay

Daniela

Traveled with partner
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/16
Thank you for taking the time to share your experience about your recent stay at Home2 Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 Excellent

Viktor

Stayed 1 night in Dec 2023
Response from Manager on 2024/1/15
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Abraham, Plover

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/16
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Saul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael was nice
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/4
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Sisavath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got feel like it was a real apartment studio with full size refrigerator and a kitchen sink. Wifi connection was strong, and location was perfect for shopping and variety of restaurants. It is also a plus to have it near major highway like 290 and I-90. I have to make an improvement; I would replace the full bed with queen-size bed. Breakfast was good with lots of coffee and juices.
Stayed 3 nights in Nov 2023
Response from Manager on 2023/11/28
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Brad

Stayed 4 nights in Nov 2023
Response from Manager on 2023/12/16
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Tearinee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fully equipped kitchen in the was awesome especially for what we paid for the room. The staff including everyone from the front desk to the kitchen staff gave superior customer service. The only con is the free breakfast left much to be desired. Everything considered I would definitely book again.
Stayed 3 nights in Oct 2023
Response from Manager on 2023/11/13
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Alexandr, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 2023/11/3
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place truly recommend it!!
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/30
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 2023/10/27
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Nuno

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/27
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and comfortable!
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/27
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 Excellent

Damaris

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean!!!
Response from Manager on 2023/10/17
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Luis

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is pretty outdated. Rooms are dirty & not well kept. Definitely not going returning.
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/16
Thank you for taking the time to share your experience about your recent stay at Home2 Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

8/10 Good

Lanyah

Traveled with family and small children, Traveled with group
Liked: Amenities, property conditions & facilities
I had food in my microwave. Also when I asked for towels no one ever showed. But overall stay was good I would be back because I didn’t have a bad experience.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/13
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

LaShanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent. Pool could be bigger.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/8
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
As usual, I love Home2 Suites. Staff is pleasant and available and knowledgeable. Breakfast is generous and has many options.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/8
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to woodfield mall
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/7
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Eva

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/6
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 Okay

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place. Staff was friendly & helpful. Unfortunately there was a little girls Bday party there the same time as us so the pool area & breakfast area was super crowded and loud. My daughter was excited to swim but the pool was so cold she very disappointedly changed her mind. No hot tub either.
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/2
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was grea
Stayed 1 night in Sep 2023
Response from Manager on 2023/10/3
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Hilary Welington Odhiambo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/29
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!