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Reviews of River Hotel

4 out of 5
River Hotel
75 East Wacker Drive, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1766 out of 2875 reviews" "
Rating 8 - Good. 601 out of 2875 reviews" "
Rating 6 - Okay. 264 out of 2875 reviews" "
Rating 4 - Poor. 139 out of 2875 reviews" "
Rating 2 - Terrible. 105 out of 2875 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in great area. Quick walk to anywhere you want to go.
Stayed 2 nights in May 2024

10/10 Excellent

Krishyl

Liked: Cleanliness, staff & service, amenities
I enjoyed staying in this hotel. Very convenient and nearby to tourist attractions. The staff are very accommodating. I will definitely book this hotel if I’m in Chicago.
Stayed 2 nights in May 2024
Response from Nikalette on 2024/5/16
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for two nights and it was amazing! We will come back again)
Stayed 2 nights in May 2024
Response from Liz Cano on 2024/5/14
We are thrilled to hear you had an amazing stay with us. Additionally, we look forward to seeing you again soon.

10/10 Excellent

Michael Bryant, Indianapolis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to be in the middle of it all. Great price for the rooms.
Stayed 1 night in May 2024
Response from Liz Cano on 2024/5/14
We are pleased to hear you enjoyed being in the heart of downtown. It definitely makes the trip more enjoyable. Thank you for your wonderful feedback.

10/10 Excellent

Rupali, Brampton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all good
Stayed 2 nights in May 2024
Response from Liz Cano on 2024/5/14
We are thrilled to hear you enjoyed your recent time with us. We look forward to hosting you again soon.

10/10 Excellent

Austin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in May 2024
Response from CQ on 2024/5/14
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

2/10 Terrible

PALLAVI

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Liz Cano on 2024/5/14
We are disappointed to hear your recent stay less than perfect. Even though our hotel was not up to your standards, we hope you enjoyed your time in the city.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Close to the river and parks. Public transportation very close. No need for a car.
Stayed 3 nights in May 2024
Response from Nikalette on 2024/5/12
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 Poor

Carlos Raul

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location to stay. Toilet not flushing even after maintenance crew support. Coffee machine at floor 2 taste good unfortunately it came warm every single time. Parking is 3 blocks away but for us was OK, the only issue is that the staff on parking lot seemed not to know or where not trained about the hotel ticketing process. Staff at the hotel where very kind and able to support in English/spanish
Stayed 2 nights in May 2024
Response from CQ on 2024/5/13
We are so grateful for your kind words and for choosing to share your experience with others. We will share your feedback with the pertinent department and ensure the issues are isolated. Thank you again for your support!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy
Stayed 1 night in May 2024
Response from CQ on 2024/5/13
Thank you for your thoughtful review. We are glad to hear that you had a positive experience and appreciate your kind words. We hope to have the opportunity to serve you again in the future.

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, great area within walking distance of shopping, food and activities. The room was clean and comfortable (standard room). The facility offers valet parking for a fee. The staff was friendly. The only downside was the small shower. Overall, I would recommend this hotel as a budget friendly option to enjoy Chicago.
Stayed 2 nights in May 2024
Response from cq on 2024/5/11
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Zackery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff. Liz was very helpful and professional
Stayed 3 nights in May 2024
Response from Nikalette on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walkable to the sights in Chicago. Hotel was clean and quiet. Room was not very big but adequate for one person.
Stayed 1 night in May 2024
Response from Nikalette on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Melanie, edmonton

Traveled with partner
Liked: Cleanliness, staff & service
The rooms are a bit dated, however, the hotel is in a great location.
Stayed 4 nights in May 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in process. Room was compact, but plenty big enough for one person. Great view of the river outside my room.
Stayed 1 night in May 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Angela Belle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Will stay again!
Stayed 3 nights in Mar 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Marjolein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice hotel. Classic building so don't expect big rooms, and the elevator is over taxes so you might have to wait your turn. Still, location is excellent and staff are great. Good value that's for sure.
Stayed 3 nights in Apr 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was adequate for an 80 year old man for an overnight. The room was clean, as were the sheets. I'd stay there again. The one drawback was the hotel across the river with 5 large letters for all to see: TRUMP.
Stayed 1 night in May 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Therese, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice functional room. There was no luggage rack but a very easy to set up ironing board did the trick. I would definitely stay at this hotel again. The location is fabulous!
Stayed 1 night in May 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Anqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an old hotel but the room is tidy and clean. The location is great.
Stayed 1 night in May 2024
Response from CQ on 2024/5/8
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CQ on 2024/5/10
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

6/10 Okay

diego

Stayed 1 night in Apr 2024
Response from CQ on 2024/5/10
Thank you for taking the time to review our hotel. We are sorry to hear we did not meet your expectations during your recent stay. We will continue to work hard to improve for our future guests.

10/10 Excellent

Afshan

Liked: Cleanliness, staff & service, property conditions & facilities
Room small but ok for overnight stay. Tea & coffee area good.
Stayed 1 night in May 2024
Response from CQ on 2024/5/8
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

imelda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to train. Nice suite
Stayed 3 nights in May 2024
Response from CQ on 2024/5/8
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Good quality great location.
Stayed 3 nights in May 2024
Response from Raina A on 2024/5/7
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from CQ on 2024/5/7
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

leann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond, eased our mind with directions and provided us with an umbrella during the rain to walk from the garage to the hotel. They made our first time visit to Chicago seam easy, gave great recommendations to see the view and places to eat and directions.
Stayed 1 night in Apr 2024
Response from CQ on 2024/5/6
We are so grateful for your kind words and for choosing to share your experience with others. Your positive review means a lot to us and we will continue to strive for excellence. Thank you again for your support!

10/10 Excellent

Perry

Liked: Staff & service, amenities, property conditions & facilities
Clean building and room. Excellent staff. Walking distance to everything i needed to see and do.
Stayed 3 nights in May 2024
Response from CQ on 2024/5/6
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Steven

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect, centrally located in the heart of downtown there is no lack of options for dining or entertainment, with river access directly out of the front door of the hotel there’s not much more you can ask for. 10/10
Stayed 1 night in May 2024
Response from Raina A on 2024/5/4
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in process. Room was small but that was expected. We liked the refillable water bottle idea. Bed was super comfy. Only thing is I wish this place had larger windows. With that said, location was perfect to all nearby attractions.
Stayed 1 night in May 2024
Response from Raina A on 2024/5/4
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Brandi, New Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from CQ on 2024/5/6
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Help desk people are very helpful and kindly. Thank
Stayed 5 nights in Apr 2024
Response from CQ on 2024/5/4
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
would stay here again 10/10 river and city view, amazing!
Stayed 1 night in May 2024
Response from CQ on 2024/5/3
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Laura

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from CQ on 2024/5/4
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and safe Perfect location
Stayed 3 nights in Apr 2024
Response from CQ on 2024/5/3
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at reasonable cost. Staff human but responsive. Valet parking worth it. River facing room is fun.
Stayed 2 nights in Apr 2024
Response from Raina A on 2024/5/2
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

10/10 Excellent

Randi

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved the free water. Hotel staff (Pedro) was very friendly & helpful! The room was the perfect size for one person.
Stayed 2 nights in Apr 2024
Response from CQ on 2024/5/2
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

10/10 Excellent

May, ONTARIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and nice. Hotel is close to Riverwalk and CTA/buses.
Stayed 3 nights in Apr 2024
Response from CQ on 2024/4/30
Thank you for taking the time to share your positive review of our hotel. We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works diligently to ensure that every guest feels welcomed and well taken care of, so it's truly rewarding to receive such kind feedback.

6/10 Okay

Haseeb

Traveled with family
Disliked: Amenities
Very small room it remind me of European hotels small!!
Stayed 4 nights in Apr 2024
Response from CQ on 2024/4/30
We are sorry to hear we didn't meet your expectations. We appreciate you taking the time to review our hotel. Even though our hotel did not meet your needs, we hope you enjoyed our great location.

10/10 Excellent

Camlinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CQ on 2024/5/2
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

4/10 Poor

Kuanting

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small, could barely fit one person sideways on the side of the bed that’s close to the windows. Only one roll of toilet paper was provided, and the elevator takes 2 years because there are only 2 for the 38 floors of people maintenance people share the same elevators. Would not recommend, might be better off spending the extra $50 to go right next door to Sonesta.
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 2024/4/30
I'm sorry to hear that you had a negative experience during your stay at our hotel. We value feedback from our guests as it helps us improve our services. We strive to ensure a pleasant and comfortable stay for all our guests, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.

8/10 Good

Maranda

Liked: Staff & service
Great location! Clean area, right on the river.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 2024/4/30
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

6/10 Okay

Crystal

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was amazing
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 2024/4/30
The you so very much for the kind words. We hope to serve you again in the near future.

8/10 Good

Nikhil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Convenient and affordable parking options close by. Great River view from the rooms on the front side. All downtown attractions are 20 to 25 minutes walk.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 2024/4/30
Thank you so much for taking the time to write a review. We really appreciate your feedback and are glad to hear that you enjoyed your experience. We hope to see you again soon!

8/10 Good

Cherita

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good overall. Parking was just far, but good customer service.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 2024/4/30
Thank you for your review and for choosing to spend your time with us. We are thrilled to hear that you had a great experience and appreciate your kind words. We hope to see you again soon!

8/10 Good

Sherill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to river walkway, bean, and shopping. Great hotel to stay!
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager on 2024/4/29
Thanks for the kind rating and words. We hope to serve you again in the near future.

10/10 Excellent

Stacey, toronto

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and went over and above.
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 2024/4/29
Thank you very much for the kind rating and words. We hope to serve you again in the near future.

8/10 Good

Annalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Experience Manager on 2024/4/30
Thanks for the kind rating! We hope to serve you again in the near future.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Experience Manager on 2024/4/29
Thanks for the awesome rating! We hope to serve you again in the near future.