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伊利諾芝加哥/紹姆堡希爾頓惠庭飯店的評分

3 out of 5
伊利諾芝加哥/紹姆堡希爾頓惠庭飯店
1300 East American Lane, Schaumburg, IL

評論

8.8

有夠讚

10 分，有夠讚；688 則評論中有 413 則" "
8 分，不錯哦；688 則評論中有 175 則" "
6 分，一般般；688 則評論中有 49 則" "
4 分，不太好；688 則評論中有 28 則" "
2 分，很糟糕；688 則評論中有 23 則" "

9.0/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

2/10 很糟糕

chenghe

於 2023 年 8 月住了 7 晚
Manager 於 2023年9月22日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It is a satisfactory hotel
The hotel is near the shopping mall and restaurants. The room is spacious and clean. Will take this again.
於 2017 年 11 月住了 7 晚
Thank you for sharing your experience on Hotels.com! We are thrilled that you enjoyed your stay. We hope to see you again soon! Sincerely, Eric Wahrman General Manager

10/10 有夠讚

Alejandro，Mississauga

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay with or without family
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Myra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月10日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

JINHEE

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月7日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯哦

Kevin

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, quiet and convenient.
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月19日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯哦

Juana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved how quite it was
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月13日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

6/10 一般般

Victoria

親子旅遊
喜歡：員工素質和住宿環境和硬體
We had a nice size room,Lobby was clean, but the dishes in the room were dirty and placed on the shelf.The pool was wasn’t as big as it looks in the picture it was a little crowded.The greeters was friendly and knowledgeable.And I didn’t like the body soap/ shampoo/and conditioner being hung in side of the shower. Every guest has to pump the same bottle IN THE SHOWER!
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月7日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Marites

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location. Staff was friendly and attentive. Breakfast was delicious!
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月7日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

2/10 很糟糕

Anna

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Checked in and room was decently clean besides the bed skirt, it was filled with splashes of chocolate and food. I took my daughter straight to the pool, which was disgusting. The pool looked to have a chunk of poop in it and was so green. It had dirt and debris all along the deep end of the pool. It was obvious it hadn’t been cleaned in a long time. I had asked the manager on duty for more towels and swam for 15 mins before realizing it was poop in the pool. He never brought towels and dismissed how dirty the pool was. Their resolve was to send us to the Hampton Inn to use their pool as that was the main reason we did a local stay. I ended up canceling the room and leaving. Customer service did nothing when I tried to call and give them another chance to fix the stay.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月4日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We apologize your experience at our hotel was not a pleasant one and we want to make it right. Although you booked through Expedia, I do see on your reservation you are a Hilton Honors member. We have credited you 10000 points to your account that will take about 24 hours to reflect. Again, we apologize for your experience and hope you consider staying with us in the future!

10/10 有夠讚

Alexander

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay in burbs. Clean and new. Near tons of shopping and restaurants.
於 2024 年 3 月住了 5 晚
Manager 於 2024年3月28日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

hyojung

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月4日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Jade

喜歡：設施服務和住宿環境和硬體
From the staff to breakfast, it was a perfect stay!!
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月25日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Michelle A

喜歡：整潔度、員工素質和住宿環境和硬體
The property is very close to the mall and other stores for shopping. It’s nice to have a kitchenette in the room since grocery stores are nearby.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月25日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Ian

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月13日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Alex

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

8/10 不錯哦

Mildred

親子旅遊
喜歡：設施服務
Nice property and staff
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月18日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Gao

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月30日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Gerry

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very clean and well-presented.
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月11日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Rose

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a nice stop, the rooms are nicely set up and organized, the breakfast good and our grandsons enjoyed the pool.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月11日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Yasmin

親子旅遊
喜歡：員工素質和設施服務
Loved our stay, wonderful breakfast. My kids loved the waffles. My only complaint is the pool had way too much chemicals. Made my skin feel so dry and itchy afterwards.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月19日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Madigan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Karen

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect Stay
We just loved our stay here. We arrived early and were able to get comfortable into a room before having surgery. The room was clean and we were able to make meals in the kitchen that well stocked with plates, glasses, and cutlery. The breakfast and coffee were amazing. We will definitely book this type of hotel again.
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月17日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯哦

Syria

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and in a great area. Would definitely stay again!
於 2024 年 2 月住了 4 晚
Manager 於 2024年2月17日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

4/10 不太好

Steven

商務旅客
喜歡：整潔度
不喜歡：員工素質
It is a good location, no one was at the front desk so we were waiting. Im a Hilton Honors and they did not give me anything. The room was not clean, the pillow smelled so bad i sat it on the floor, dripping shower head and light canister hanging down.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Ashley

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月28日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Nick

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月28日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect last minute stay
Check in had a little mishap but that was on my end. The lady at the front desk and manager were able to help and solve this issue. The room was perfect for us, a family of 5, and it was nice and toasty since it was -6 outside. Would definitely stay here again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月15日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Richard，Shaker Heights

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice clean place. Newer. Area around is typical strip mall stuff
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月15日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Alesha

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was spacious and very clean! Will definitely stay again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月15日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Vivian

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月15日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

jason

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay
Wonderful experiance. Friendly staff. Great for cats and dogs. Good breakfast. Can't recommend enough.
於 2023 年 12 月住了 3 晚
Manager 於 2024年2月17日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Andrew W

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Manager 於 2024年1月15日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯哦

Leondrea

喜歡：設施服務
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月15日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

6/10 一般般

Daniela

情侶出遊
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月16日回覆
Thank you for taking the time to share your experience about your recent stay at Home2 Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

10/10 有夠讚

Viktor

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月15日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Abraham，Plover

喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月16日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Saul

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Michael was nice
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月4日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Sisavath

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room we got feel like it was a real apartment studio with full size refrigerator and a kitchen sink. Wifi connection was strong, and location was perfect for shopping and variety of restaurants. It is also a plus to have it near major highway like 290 and I-90. I have to make an improvement; I would replace the full bed with queen-size bed. Breakfast was good with lots of coffee and juices.
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月28日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Brad

於 2023 年 11 月住了 4 晚
Manager 於 2023年12月16日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Tearinee

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The fully equipped kitchen in the was awesome especially for what we paid for the room. The staff including everyone from the front desk to the kitchen staff gave superior customer service. The only con is the free breakfast left much to be desired. Everything considered I would definitely book again.
於 2023 年 10 月住了 3 晚
Manager 於 2023年11月13日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Alexandr，Moscow, Russia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月3日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Miguel

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place truly recommend it!!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月30日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Manager 於 2023年10月27日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Nuno

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and quiet
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月27日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel was very nice and comfortable!
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月27日回覆
Thank you for staying with us and taking the time to provide a rating on your stay and our hotel. We really appreciate it.

10/10 有夠讚

Damaris

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
Very clean!!!
Manager 於 2023年10月17日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

2/10 很糟糕

Luis

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Property is pretty outdated. Rooms are dirty & not well kept. Definitely not going returning.
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月16日回覆
Thank you for taking the time to share your experience about your recent stay at Home2 Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

8/10 不錯哦

Christoph

喜歡：整潔度、員工素質和住宿環境和硬體
Large rooms
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月16日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!

8/10 不錯哦

Lanyah

團體旅遊, 親子旅遊
喜歡：設施服務和住宿環境和硬體
I had food in my microwave. Also when I asked for towels no one ever showed. But overall stay was good I would be back because I didn’t have a bad experience.
於 2023 年 10 月住了 1 晚
Manager 於 2023年10月13日回覆
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!