Lake

Reviews of DoubleTree by Hilton Chicago - Magnificent Mile

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 1317 out of 2187 reviews" "
Rating 8 - Good. 480 out of 2187 reviews" "
Rating 6 - Okay. 201 out of 2187 reviews" "
Rating 4 - Poor. 96 out of 2187 reviews" "
Rating 2 - Terrible. 93 out of 2187 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Haruna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Joanne

Traveled with partner
Liked: Cleanliness, staff & service
Rooms are outdated - sheets had a tear in it and chair “leather” was rubbing off. Also no shampoo or shower gel in those containers in the shower - and it’s too late to find that out when you are already in the shower. Disappointed for the price!!
Stayed 3 nights in May 2024
Response from DT on 2024/5/21
Dear Joanne,Thank you for taking the time to share your review. We’re disappointed to learn of your experience with us and apologize for falling short of your expectations. We take immense pride in going above and beyond for our guests, and we promise a truly exceptional stay should you choose to give us another opportunity in the months ahead. We eagerly await your return and wish you nothing but the best on all your future travels.Warm regards,DoubleTree Mag Mile

8/10 Good

Jennifer

Business traveler
It was generally a good facility to stay at, I would stay here again
Stayed 2 nights in May 2024
Response from DT on 2024/5/17
Greetings Jennifer,It was a joy to share all we have to offer with you, and we’re thrilled to have provided you with a successful stay. From our friendly team to our well-appointed accommodations, you can always expect a memorable experience when you make us your home away from home. Your promise of a return means the world to us and we look forward to welcoming you once again soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
This property was located in a convenient area. I was able to walk to Navy Pier, the bean, and Michigan Ave. There is a grocery store right next to it! The food at the hotel restaurant was very good. The food options around the hotel were also very good!
Stayed 2 nights in May 2024
Response from DT on 2024/5/17
Dear Marco,Thank you for sharing such a glowing review! Our location is certainly one of our many highlights, and it was truly a pleasure to share the best of Chicago with you. We’ll be sure to pass your kind words along to our HotHouse team, and with all there is to see and do (and eat!) just steps away, we look forward welcoming you for another Magnificent Mile adventure in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
AWESOME
Stayed 1 night in May 2024
Response from DT on 2024/5/17
Dear Steven,Thank you for sharing your review! It was a joy to be your downtown Chicago home, and we’re thrilled you were able to take advantage of all we have to offer. We can’t wait to exceed your expectations once again on another visit soon, and we eagerly await your return to the Windy City. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and nice, rooms were clean.
Stayed 3 nights in Apr 2024
Response from DT on 2024/5/17
Dear Stephanie,Your kind words mean the world to us, and we thank you for taking the time to share. We can’t wait to pass your appreciation along to our friendly team, and we couldn’t agree more with your assessment of our spotless accommodations. It would be a joy to be your home away from home for years to come, and we eagerly await you return!Warm regards,DoubleTree Mag Mile

2/10 Terrible

Suleiman

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged a lot of money for the Barkan
Stayed 2 nights in May 2024
Response from DT on 2024/5/20
Dear Suleiman,Thank you for sharing your review. We too would be disappointed if we encountered surprising charges when traveling, and we encourage our guests to reference our website for all our published rates and information prior to booking. It would be a joy to demonstrate our commitment to the guest experience, and we invite you to reach out directly for any further assistance we can provide in alleviating your concerns. We hope for another opportunity to share an exceptional stay with you, and we wish you all the best on all your future travels.Warm regards,DoubleTree Mag Mile

8/10 Good

Reem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is no laundry room
Stayed 2 nights in May 2024
Response from DT on 2024/5/17
Dear Reem,We appreciate your feedback and thank you for sharing. It was a joy to be your Magnificent Mile home and welcome you to all we have to offer. We look forward to referencing your added comment about laundry as we continue to refine the guest experience, and we encourage you to join us for another successful stay in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in May 2024
Response from DT on 2024/5/14
Dear Mark,Thank you for sharing your review! Our location is one of our many highlights, and we’re thrilled you were able to take advantage of all the adventure to be had just steps from our front doors. With all there is to see and do nearby, we invite you to make us your Magnificent Mile home for years to come. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Blanca c

Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of downtown. You can walk to everything. The staff was amazing
Stayed 3 nights in Apr 2024
Response from DT on 2024/5/13
Dear Blanca,Your perfect rating and kind words mean the world to us, and we couldn’t agree more with your assessment of our convenient Magnificent Mile location. With all there is to do and see (and eat!) just steps from our front doors, we invite you to make us your home away from home for years to come. We look forward to impressing you once again soon and wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jorge, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and cleaning , the hotel is close to all principal areas of the city.
Stayed 1 night in Mar 2024
Response from DT on 2024/5/13
Greetings Jorge,Your glowing review has us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. Our dedicated team will be thrilled by your kind words, and we can’t wait to pass your compliments along. Our location is perfect for exploring the best of Chicago, and we eagerly await another opportunity to share another memory-filled experience with you. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Joyce

Traveled with family
Beautiful property clean and well maintained. Enjoyed our stay immensely
Stayed 4 nights in May 2024
Response from DT on 2024/5/9
Dear Joyce,It was a joy to be your Magnificent Mile home, and we can’t thank you enough for sharing such a glowing review. We take great pride in our world-class accommodations, and it was truly a pleasure to help you feel comfortable and at home during your stay. We look forward to sharing another exceptional visit with you in the months ahead, and we eagerly await your return. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from DT on 2024/5/8
Dear Maria,Your perfect review means the world to us, and we’re thrilled to have shared an exceptional stay with you. From our friendly team to our world-class accommodations, we take great pride in providing our guests with a memorable Magnificent Mile experience. We look forward to welcoming you for another visit in the months ahead, and we wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Ilene A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel didn’t have shuttle service, which made it hard and expensive to get around and back and forth to the airport. The staff was really friendly especially Danielle at the Double Tree Hilton Chicago.
Stayed 3 nights in May 2024
Response from DT on 2024/5/7
Dear Ilene,We delighted to learn of your successful stay and can’t thank you enough for sharing. Our team takes immense joy in going above and beyond for our guests, and they will be thrilled by your appreciation for their efforts. Your added feedback on shuttle service is welcomed, and we look forward to referencing your comment as we continue to improve and refine the guest experience. We eagerly await another opportunity to impress and hope to welcome you once again soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Ruth Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice and great location
Stayed 3 nights in May 2024
Response from DT on 2024/5/7
Greetings Ruth Ann,Your kind words and perfect rating have brightened our day, and we are thrilled to have shared such a special stay with you. From our location at the hart of the Magnificent Mile to our well-appointed and spotless accommodations, we take great pleasure in going above and beyond for our guests. You can always expect a memorable stay when you make us your home away from home, and we eagerly await your next Windy City adventure. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in May 2024
Response from DT on 2024/5/7
Greetings Jie,It was a joy to welcome you to the heart of the Magnificent Mile, and we’re delighted to have shared such a successful stay with you. We take great pride in our spotless accommodations, and we can’t wait to pass your kind words along to our housekeeping team. It would be a pleasure to be your Windy City home for years to come, and we invite you to join us for another memorable visit in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

6/10 Okay

Nicholas

Disliked: Staff & service, amenities
Had to check-in late at 2 am. The front desk didn't let me check-in until 3 am. They were extremely rude about it too, and blamed it on me for not calling them to give them a heads up. I've stayed at a lot of hotels and checked in late, and I never have had I had to call in advance to give heads up of late check-in.
Stayed 4 nights in Apr 2024
Response from DT on 2024/5/6
Dear Nicholas,We appreciate your feedback and thank you for sharing your experience. We take great pride in going above and beyond for our guests, and we deeply regret falling short of our usual standards in this instance. We encourage you to reach out directly for any further assistance we can provide in alleviating your concerns, and we look forward to demonstrating our commitment to a world-class guest experience in the days ahead. We hope to welcome you again soon and wish you nothing but the best until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Gloria Nancy

Liked: Amenities
Convenient to go by any kind of transportation or walk to all the activities in the city.
Stayed 5 nights in Apr 2024
Response from DT on 2024/5/6
Greetings Gloria,Your glowing review means the world to us, and we can’t thank you enough for sharing. Our location is certainly one of our many highlights, and with the best of the Magnificent Mile just a short walk from our front doors, there is no shortage of memories to be made. With all there is to do and see nearby, we invite you to join us for another adventure in the coming months. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Rana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, wish that it was more clean though.
Stayed 4 nights in Apr 2024
Response from DT on 2024/5/6
Dear Rana,Your perfect rating has us smiling from ear to ear, and we thank you for taking the time to share. From our friendly team to our perfect Magnificent Mile location, you can always expect a memory-filled experience when you join us for a Windy City adventure. Your added comment on our usually spotless accommodations is welcomed, and we look forward to sharing a truly exceptional visit with you on your next visit. We wish you all the best and eagerly await your return!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Blerta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DT on 2024/5/6
Dear Blerta,Your perfect rating has us smiling from ear to ear, and we’re thrilled to learn of your memorable stay. We strive to create the perfect experience for our guests, and from our endless amenities to our convenient Magnificent Mile location, we’re delighted you were able to take advantage of all we have to offer. We look forward to being your home away from home for years to come and can’t wait to welcome you once again soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Xavier

Stayed 1 night in Feb 2024
Response from DT on 2024/5/6
Dear Xavier,Your perfect rating means the world to us, and we can’t thank you enough for taking the time to share. We take great pride in going above and beyond for our guests, and we’re delighted to learn of your memorable Magnificent Mile stay. You can always expect a visit filled with genuine hospitality and care whenever you make us your home away from home, and we encourage you to join us for another successful stay in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Zantinou

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice. They have a very strict 4pm check-in policy and charged us $25 for early check in at 2 pm. Aside from that, it’s very conveniently located near Magnificent mile. We walked most of the time but there is a bus stop around.
Stayed 3 nights in Apr 2024
Response from DT on 2024/5/3
Dear Zantinou,Your wonderful insights mean the world to us, and we thank you for taking the time to share. Our location is one of our many highlights, and we’re delighted you were able to take advantage of the best of the Windy City just steps from our front doors. With all there is to do and see just a short distance away, we invite you to make us your Magnificent Mile home for years to come. We eagerly await your return and wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Arakel, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to everything
Stayed 5 nights in Apr 2024
Response from DT on 2024/5/1
Dear Arakel,Greetings from Chicago! It was a joy to be your Magnificent Mile home, and we can’t thank you enough for sharing your glowing review. From our convenient location to our friendly atmosphere, we take great pride in creating the perfect experience for our guests. With all there is to do and see just steps from our front doors, we encourage you to join us for another memorable stay in the months ahead, and we wish you nothing but the best until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DT on 2024/5/1
Greetings Steven,Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for sharing. Our location at the heart of the Magnificent Mile is perfect for exploring the best of the Windy City, and we’re thrilled you were able to take advantage of the world-class comfort and care we provide. We look forward to exceeding your expectations once again in the months ahead, and we eagerly await your return. Until next time!Warm regards,DoubleTree Mag Mile

6/10 Okay

Jose

Stayed 1 night in Apr 2024
Response from DT on 2024/5/1
Dear Jose,Thank you for sharing your review. We’re disappointed to learn that your time with us fell short of our usual standards, and we deeply regret your atypical experience. We strive to provide our guests with a stay that leaves them wanting for nothing, and we promise a truly exceptional visit that exceeds your every expectation should you give us another opportunity in the months ahead. We hope to welcome you again soon and wish you all the best until then.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Eugenia

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from DT on 2024/5/6
Greetings Eugenia,Thank you for sharing your review! It was a joy to be your Magnificent Mile home, and we’re delighted to learn of your exceptional stay. From our perfect location to our world-class accommodations, the guest is at the forefront of everything we do. We invite you to make us your Windy City home for years to come, and we look forward to impressing you once again in the months ahead. Until next time!Warm regards,DoubleTree Mag Mile

6/10 Okay

Vee

Not to bad
Stayed 2 nights in Apr 2024
Response from DT on 2024/4/29
Dear Vee,Thank you for taking the time to share your review. We’re disappointed to not have fully exceeded your expectations, and we encourage you to join us for a visit that truly goes above and beyond in the months ahead. From our perfect Magnificent Mile location to our world-class amenities, there is always more to see and do. We eagerly await another chance to impress and wish you all the best until then.Warm regards,DoubleTree Mag Mile

6/10 Okay

Christopher, Brea

Traveled with family
Liked: Staff & service, amenities
Bathtubs chipping. Door in bathroom Had erosion. Found licorice under table. They did rush and had our room ready before normal check in though.
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/29
Dear Christopher,Thank you for sharing such worthwhile feedback. While we’re delighted to have provided you with an early check-in, we apologize for the initial state of our accommodations. We take great pride in going above and beyond for our guests, and we invite you to return for a truly exceptional experience in the months ahead. It would be a joy to share a true DoubleTree stay with you soon, and we eagerly await another opportunity to exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

8/10 Good

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could hardly see out the windows, really dirty, but I understand this time of year they have not started to clean outside windows.
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/29
Dear Brad,We appreciate your review and thank you for sharing. We too would be disappointed if we were unable to see the best of the Windy City, and we look forward to addressing your concerns with our windows in the coming weeks. We look forward to exceeding your expectations upon your return, and we hope to be your Magnificent Mile home for years to come. We wish you all the best and hope to see you once again soon!Warm regards,DoubleTree Mag Mile

6/10 Okay

Shelly Anne

Business traveler
The heating was very loud. The baggage person who stored bags on the day od departure was not very friendly when the bags was received but sadly was smiling and waiting for a tip and I had to say latter. This is quite unbecoming and annoying of good customer service
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/29
Dear Shelly,We appreciate your feedback and thank you for sharing. We’re disappointed to learn of your atypical experience, and we can’t apologize enough for falling short of our usual standards of hospitality and care. The guest is at the forefront of everything we do, and we invite you to join us for a visit that truly goes above and beyond in the months ahead. We look forward to addressing your concerns with the heating in the coming days, and we hope to share an exceptional stay with you soon. Until next time.Warm regards,DoubleTree Mag Mile

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/29
Dear Edwin,Your perfect review has brightened our day, and we’re thrilled to learn of your memorable experience. From our friendly team to our world-class amenities, we strive to share an exceptional stay with our guests. With the best of the Magnificent Mile just steps from our front doors, we invite you to make us your home away from home for years to come. We look forward to exceeding your expectations once again in the coming months, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is expensive considering I found a lot 100 yards up the road for 1/3 the price, but other than that it was a fantastic hotel and stay
Stayed 1 night in Apr 2024
Response from DT on 2024/4/29
Dear Gavin,Your kind words have us smiling from ear to ear, and we thank you for taking the time to share. We take immense joy in sharing the best of the Magnificent Mile with our guests, and we’re delighted to have provided you with an exceptional stay. We appreciate your added comments on our published parking rates, and we look forward to welcoming you for exceptional visits for years to come. We wish you all the best and eagerly await your return!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Moose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was not my favorite, but everything else was spectacular.
Stayed 2 nights in Apr 2024
Response from DT on 2024/4/29
Greetings Moose,Your kind words have us smiling from ear to ear, and we thank you for making us aware of your exceptional stay. We take immense pride in exceeding the expectations of our guests, and you can always expect a world-class experience when you make us your Magnificent Mile home. Your added parking observation is noted, and we look forward to considering your comment as we strive to improve. We look forward to going above and beyond for you soon and wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

8/10 Good

Devaneke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation all things considered.
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/29
Dear Devaneke,Your high rating means the world to us, and we’re delighted to learn of your successful stay. You can always expect a visit filled with world-class hospitality and care when you make us your downtown Chicago home, and we’re thrilled you were able to take advantage of our many amenities and spacious accommodations. We eagerly await your return to the Windy City and look forward to impressing you once again soon!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/29
Dear Jennifer,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted to have provided you with a world-class stay. It is always a pleasure to welcome our guests to the Windy City, but it is even more satisfying to exceed their expectations. We look forward to sharing world-class hospitality with you once again soon, and we wish you all the best until your return!Warm regards,DoubleTree Mag Mile

4/10 Poor

Nertila

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff was ok!
Stayed 2 nights in Apr 2024
Response from DT on 2024/4/25
Dear Nertila,Thank you for sharing such valuable feedback. We’ll be sure to pass your compliments along to our dedicated team, but we’re disappointed to have fallen short of your expectations. We invite you to reach out directly for any assistance we can provide in helping you return for a visit that truly goes above and beyond. It would be a joy to demonstrate our commitment to the guest experience, and we hope to welcome you for another visit in the months ahead. Until then.Warm regards,DoubleTree Mag Mile

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and comfortable, staff were helpful and accommodating. Walkable to many attractions, restaurants, shopping and transit.
Stayed 2 nights in Apr 2024
Response from DT on 2024/4/25
Greetings Michael,Your glowing review means the world to us, and we thank you for taking the time to share. From our convenient Magnificent Mile location to our dedicated team, we take immense joy in going above and beyond for our guests. With all there is to see and do (and eat!) just steps from our front doors, we encourage you to make us your home away from home for years to come. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Luis Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again.
Stayed 2 nights in Apr 2024
Response from DT on 2024/4/25
Dear Luis,Your perfect review and promise of a return mean the world to us, and we’re delighted to have shared a memorable stay with you. From our friendly team to our world-class accommodations, we strive to provide our guests with a truly exceptional experience. We eagerly await another opportunity to exceed your expectations, and we wish you nothing but the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jolean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time. Love having access to coffee and food right in the lobby. Staff was great. Thank you
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/22
Greetings Jolean,Your kind words and perfect rating mean the world to us, and we’re thrilled to learn of your exceptional stay. We strive to create a memorable and convenient experience for our guests, and we’re delighted you were able to take advantage of our Made Market and Starbucks in the lobby. We’ll be sure to pass your kind words along to our dedicated team, and we can’t wait to welcome you for another memorable stay soon. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Samantha

Traveled with group
Great stay!
Stayed 4 nights in Apr 2024
Response from DT on 2024/4/22
Dear Samantha,Greetings from Chicago! Your perfect rating has us smiling from ear to ear, and we thank you for taking the time to share. We strive to create an exceptional experience for our guests, and we’re thrilled you were able to take advantage of our world-class amenities and comfortable accommodations. We look forward to being your home away from home for years to come, and we eagerly await your return!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DT on 2024/4/22
Greetings Daniel,Thank you for sharing your perfect rating! It was a joy to be your Magnificent Mile home, and we’re delighted to have shared a successful stay with you. From our friendly atmosphere to our spacious accommodations, you can always expect a memorable experience from the moment you walk through our front doors. We hope for another opportunity to exceed your expectations once again, and we eagerly await your return. Until then!Warm regards,DoubleTree Mag Mile

6/10 Okay

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Air conditioner seemed to freeze up and would not get below 72. It was very hot at times. Had them check it with no feedback or resolution. Other than that it was a great stay.
Stayed 5 nights in Apr 2024
Response from DT on 2024/4/17
Dear Wendy,Thank you for sharing your review. While we’re thrilled that much of your stay checked all the boxes, we’re disappointed to have not been able to completely exceed your expectations. We look forward to addressing the concerns regarding the air conditioner in your accommodations, and we encourage you to reach out directly for any assistance we can provide in helping you return for a more typical DoubleTree experience. We eagerly await another opportunity to impress and wish you all the best until then.Warm regards,DoubleTree Mag Mile

8/10 Good

Amy

Stayed 2 nights in Apr 2024
Response from DT on 2024/5/7
Dear Amy,Thank you for sharing your review! It was a joy to welcome you to the heart of the Magnificent Mile, and we are delighted to learn of your successful stay. From our friendly team to our convenient location, you can always expect a memory-filled stay whenever you make us your home away from home. We hope to be your Windy City choice for years to come, and we eagerly await an opportunity to truly exceed your expectations. Until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here. Great location in downtown. So many bars and restaurants you can walk to. Staff was very friendly and helpful. I had the double queen room. Very spacious and clean. They have a decent gym. My only complaint was the pool was closed. I didn't know that a lot of places in Chicago do that.
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/17
Greetings Jeff,Your perfect review and kind words have us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our perfect Magnificent Mile location to our friendly team, you can always expect an unforgettable experience when you make us your home away from home. It would be a joy to welcome you to our clean accommodations and world-class amenities once again in the months ahead (the rooftop pool is always a hit in summer!), and we look forward to exceeding your expectations once again soon. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Feleke

Stayed 4 nights in Apr 2024
Response from DT on 2024/5/6
Dear Feleke,Thank you for sharing your perfect rating! It was truly a pleasure to welcome you to all we have to offer at the heart of the Magnificent Mile, and we’re delighted to have shared an exceptional stay with you. It would be a joy to be your Windy City choice for years to come, and with the best of the Magnificent Mile just steps from our front doors, we can’t wait to share another unforgettable stay with you in the coming months. We eagerly await your return and wish you all the best until then!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/19
Greetings Maria,Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for sharing. From our well-appointed accommodations to our friendly team, you can always expect a memorable experience when you join us at the heart of the Magnificent Mile. We look forward to being your home away from home for years to come and eagerly await your return!Warm regards,DoubleTree Mag Mile

6/10 Okay

Liliana

Disliked: Staff & service
It was not what I expected. The hotel room had skittles on the ground and the bathroom was dirty. I don’t think the cleaning personnel took their job serious as you could hear them laughing and socializing most of the time. The area was an unsafe area. I was disappointed.
Stayed 2 nights in Apr 2024
Response from DT on 2024/4/16
Dear Liliana,We appreciate your feedback and thank you for sharing. We can’t apologize enough for falling short of our usual standards of hospitality and care, and we look forward to addressing your concerns in the days ahead. It would be a joy to demonstrate our commitment to the guest experience, and we invite you to reach out directly for any assistance we can provide in helping you return for a visit more in line with your expectations. The safety of our guests is of the utmost importance, and we eagerly await another opportunity to share all we have to offer with you.Warm regards,DoubleTree Mag Mile

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service
The lobby gave a sense of a higher and experience while the rooms were no better than a mid range hotel. Comfy beds. Note: If you’re looking to cast any movies from your personal decide to the TV you’re room, you won’t be able to do it here. Not a smart TV either. Very short walk to the Pier and nice grocery store across the street. For the price it wasn’t what i expected but it is downtown Chicago.
Stayed 3 nights in Apr 2024
Response from DT on 2024/4/16
Dear John,Thank you for sharing such a worthwhile review. Our location at the heart of the Magnificent Mile is certainly one of our many highlights, and we’re thrilled you were able to take advantage of all the Windy City adventure to be had just steps from our front doors. Your added comments on your accommodations are welcomed, and we look forward to referencing your feedback as we strive to improve. We hope to welcome you for an even more memorable stay in the months ahead, and we eagerly await another opportunity to fully exceed your every expectation. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from DT on 2024/4/16
Greetings Angela,Your kind words have us smiling from ear to ear, and we can’t thank you enough for sharing. It was a pleasure to welcome you to our world-amenities and comfortable accommodations, and we’re thrilled you were able to take advantage of all we have to offer. You can always expect a memorable visit whenever you make us your home away from home, and we eagerly await an opportunity to exceed your expectations once again. Until next time!Warm regards,DoubleTree Mag Mile

10/10 Excellent

Brendan

Stayed 2 nights in Apr 2024
Response from DT on 2024/5/6
Greetings Brendan,Your perfect rating has us smiling from ear to ear, and we can’t thank you enough for taking the time to share. From our delicious homestyle cookies to our spotless accommodations, you can always expect a visit that checks all the boxes when you join us at the heart of the Magnificent Mile. We look forward to your next downtown Chicago visit, and we eagerly await another opportunity to exceed your expectations once again in the months ahead. Until then!Warm regards,DoubleTree Mag Mile