Family Suite, 1 Bedroom, Non Smoking, City View | View from room
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Reviews of Back Home Hotel

3 out of 5
Back Home Hotel
No. 123, Xingye West Road, Chiayi City

Reviews

6.6
Rating 10 - Excellent. 7 out of 66 reviews" "
Rating 8 - Good. 26 out of 66 reviews" "
Rating 6 - Okay. 17 out of 66 reviews" "
Rating 4 - Poor. 10 out of 66 reviews" "
Rating 2 - Terrible. 6 out of 66 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Chan

Liked: Staff & service
Disliked: Property conditions & facilities
No soap for cleaning hand in the bathroom No shower curtain in bath tub
Stayed 1 night in Jun 2019
Response from 洄嘉居行旅 on 2019/8/7
Dear Chan Thank you for choosing Back Home Hotel as part of your journey. On behalf of hotel, we can say with no doubts that we aim to provide exceptional experiences to all our valued guests and unfortunately we were not able to fulfill your expectations. We will make improvement of those highlighted and will try to assure the consistency of quality. Once again, your comments are greatly appreciated and we look forward to seeing you again to see our improvement. Best regards,
Back Home Hotel

6/10 Okay

lin

Liked: Staff & service
Just average not as good as picture shows but for the price it is okay. Breakfast not considered good Service is great
Stayed 1 night in Apr 2019
Response from backhome on 2019/4/23
Thank you for coming. We will continue to improve the issues you ask. Thanks for your comment

8/10 Good

Tao Shun

Liked: Staff & service
Business trip and easy to find food
Stayed 1 night in Jun 2018
Response from Tammy on 2018/6/17
感謝您這次的入住，很開心您喜歡我們的飯店喔! 希望下次還有機會為您服務!

2/10 Terrible

Cheng lung

Stayed 1 night in Sep 2023

10/10 Excellent

Han-jen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

名彥

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Yangi

Business traveler
Disliked: Property conditions & facilities, room comfort
稱不上髒，但也不算乾淨！東西頗老舊，浴室的水關不緊，會一直滴水！隔音很差，走道走路聲、隔壁電鈴聲、隔壁沖水聲都還蠻清楚的！對外窗對著隔壁棟的牆面，所以有窗也看不到景色。門窗都關緊，但總是會突然不知道從哪裡冒出一陣煙味！！
Stayed 4 nights in Dec 2022

4/10 Poor

Yuchih

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

I SHAN

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
照片跟現場差異有點大，房間也沒冰箱 住宿過程沒有覺得舒服
Stayed 1 night in Dec 2021

6/10 Okay

Jiunshian

Business traveler
舊旅店翻新,但是仍然顯舊, 空間比較大...
Stayed 1 night in Oct 2021

8/10 Good

Peiyun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境很乾淨 雖然有一點年代 但住一晚很舒服
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Feb 2021

8/10 Good

ChiaoWen

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

8/10 Good

偉泰

Traveled with family
Liked: Cleanliness, staff & service, room comfort
房間設施
房間內的設施需要再加強.蓮蓬頭水管會外噴.房內地毯浴室有不少螞蟻.
Stayed 1 night in Oct 2020

6/10 Okay

CHUNG

Stayed 1 night in Sep 2020

4/10 Poor

kai fan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
房間整體
覺得不行
Stayed 1 night in Aug 2020

8/10 Good

Yaote

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Traveled with family
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
後面有停車場很方便，而且離市區很近。
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔度有待加強
Stayed 1 night in Mar 2020

6/10 Okay

Mickey

Traveled with family
整體上還尚可
整體上還不錯，但清潔度要再加強，因為有出現小隻的小強，枕頭有毛髮,床底下有灰塵 浴室廁所沒有隔起來，如果地板濕滑容易跌倒
Stayed 1 night in Apr 2020

6/10 Okay

CHEN

Traveled with family
Disliked: Room comfort
晚上洗澡沒有熱水，停車場也不一定會有位置，先搶先贏的概念
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
停車問題不是很ok！採先停先贏的方式！也就是說晚到沒有車位，要自己找外面的收費停車場或是停車格！其餘大致上還蠻好的！
Stayed 1 night in Mar 2020

6/10 Okay

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

耀恭

Stayed 1 night in Dec 2019

10/10 Excellent

I NAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
床很舒服，睡得很好，員工都很好，很有禮貌地解答所有問題，但是設施有點舊，電視很小，熱水等很久才有，早餐不好吃
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的 Anonymous您好 非常感謝您蒞臨洄嘉居行旅，飯店主管相當重視每位顧客的意見與回饋，已將您的意見與主管溝通討論，針對您提供的服務流程加以改善，希望未來能帶給您更優質的服務。 洄嘉居行旅期待您下次的蒞臨。 祝您 一切順心 洄嘉居行旅

10/10 Excellent

Akemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安靜，也很乾淨價位cp值高
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的您好 非常感謝您蒞臨洄嘉居行旅,並喜歡此次的住宿體驗，讓我們深感喜悅，尤其得知您特別滿意我們的服務，也十分激勵我們的全體員工。我們很榮幸能讓您留下美好的回憶，洄嘉居行旅期待您下次的蒞臨。非常感謝您選擇洄嘉居行旅做為您旅途的一部分，同時也誠摯感謝您分享您的住宿體驗，讓更多旅客知道我們著重於服務上的用心。您對於旅店的肯定，給予整個團隊很大的支持與鼓勵。 再次感謝您選擇洄嘉居行旅，衷心期盼您再次回到嘉義的家。 祝您 一切順心 洄嘉居行旅

8/10 Good

SHENG FENG

Liked: Property conditions & facilities
符合價格的飯店
大廳有重新裝修 但是房間還是偏老舊 不過房價很便宜
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的您好 我們十分感謝您選擇洄嘉居行旅並在此留下寶貴的意見。旅店秉持一貫的服務熱忱，堅持以最高的標準，希望每位客人留下難忘的住宿體驗。您的建議給予我們肯定，亦是我們不斷改進的動力。再次感謝您的支持，十分期待下次仍有機會服務您。
 祝您 一切順心
洄嘉居行旅

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
方便停車 價格合理 該有的都有
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的您好 非常感謝您蒞臨洄嘉居行旅,並喜歡此次的住宿體驗，讓我們深感喜悅，尤其得知您特別滿意我們的服務，也十分激勵我們的全體員工。我們很榮幸能讓您留下美好的回憶，洄嘉居行旅期待您下次的蒞臨。非常感謝您選擇洄嘉居行旅做為您旅途的一部分，同時也誠摯感謝您分享您的住宿體驗，讓更多旅客知道我們著重於服務上的用心。您對於旅店的肯定，給予整個團隊很大的支持與鼓勵。 再次感謝您選擇洄嘉居行旅，衷心期盼您再次回到嘉義的家。 祝您 一切順心 洄嘉居行旅

8/10 Good

WEI-SONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的WEI-SONG您好 我們十分感謝您選擇洄嘉居行旅並在此留下寶貴的意見。旅店秉持一貫的服務熱忱，堅持以最高的標準，希望每位客人留下難忘的住宿體驗。您的建議給予我們肯定，亦是我們不斷改進的動力。再次感謝您的支持，十分期待下次仍有機會服務您。
 祝您 一切順心
洄嘉居行旅

8/10 Good

Hsin-i

Liked: Cleanliness, staff & service, property conditions & facilities
地點佳、價錢便宜，雖然房間老舊但服務人員態度非常好。
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的Hsin-i您好 非常感謝您蒞臨洄嘉居行旅,並喜歡此次的住宿體驗，讓我們深感喜悅，尤其得知您特別滿意我們的服務，也十分激勵我們的全體員工。我們很榮幸能讓您留下美好的回憶，洄嘉居行旅期待您下次的蒞臨。非常感謝您選擇洄嘉居行旅做為您旅途的一部分，同時也誠摯感謝您分享您的住宿體驗，讓更多旅客知道我們著重於服務上的用心。您對於旅店的肯定，給予整個團隊很大的支持與鼓勵。 再次感謝您選擇洄嘉居行旅，衷心期盼您再次回到嘉義的家。 祝您 一切順心 洄嘉居行旅

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/9
親愛貴賓您好 我們十分感謝您選擇洄嘉居行旅並在此留下寶貴的意見。旅店秉持一貫的服務熱忱，堅持以最高的標準，希望每位客人留下難忘的住宿體驗。您的建議給予我們肯定，亦是我們不斷改進的動力。再次感謝您的支持，十分期待下次仍有機會服務您。
 祝您 一切順心
洄嘉居行旅

10/10 Excellent

WEI-SONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的WEI-SONG您好 非常感謝您蒞臨洄嘉居行旅,並喜歡此次的住宿體驗，讓我們深感喜悅，尤其得知您特別滿意我們的服務，也十分激勵我們的全體員工。我們很榮幸能讓您留下美好的回憶，洄嘉居行旅期待您下次的蒞臨。非常感謝您選擇洄嘉居行旅做為您旅途的一部分，同時也誠摯感謝您分享您的住宿體驗，讓更多旅客知道我們著重於服務上的用心。您對於旅店的肯定，給予整個團隊很大的支持與鼓勵。 再次感謝您選擇洄嘉居行旅，衷心期盼您再次回到嘉義的家。 祝您 一切順心 洄嘉居行旅

8/10 Good

zhongcheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的zhongcheng您好 我們十分感謝您選擇洄嘉居行旅並在此留下寶貴的意見。旅店秉持一貫的服務熱忱，堅持以最高的標準，希望每位客人留下難忘的住宿體驗。您的建議給予我們肯定，亦是我們不斷改進的動力。再次感謝您的支持，十分期待下次仍有機會服務您。
 祝您 一切順心
洄嘉居行旅

4/10 Poor

Jimmy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
隔音差 浴缸髒污 設備老舊
Stayed 1 night in Jun 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的 Jimmy您好 感謝您抽空留言，得知您對於本次不愉快的住宿體驗，我們深感抱歉並會將您的意見向相關單位作出回應。我們十分重視您的意見回饋，我們會積極的改善軟硬體上的缺失並提升服務品質。希望未來能帶給您更優質的住宿環境。 洄嘉居行旅 期待您下次的蒞臨。 祝您 一切順心 洄嘉居行旅

6/10 Okay

YiChun

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2019
Response from 洄嘉居行旅 on 2019/8/7
親愛的YiChun您好 我們十分感謝您選擇洄嘉居行旅並在此留下寶貴的意見。旅店秉持一貫的服務熱忱，堅持以最高的標準，希望每位客人留下難忘的住宿體驗。您的建議給予我們肯定，亦是我們不斷改進的動力。再次感謝您的支持，十分期待下次仍有機會服務您。
 祝您 一切順心
洄嘉居行旅

2/10 Terrible

Verified traveler

Business traveler
Disliked: Property conditions & facilities
設施太過老舊 感覺很不安全
Stayed 1 night in Jun 2019
Response from backhome on 2019/6/13
客人您好 目前設備都有再汰換 很抱歉讓您觀感不佳 我們會持續更新並且更換新的設備 期待您下次蒞臨 能有更好的體驗

4/10 Poor

wanchi

Disliked: Staff & service
服務態度很差！
Stayed 1 night in Mar 2019
Response from backhome on 2019/6/13
客人您好 非常不意思 讓您有不好的入住體驗 這邊我們會再加強員工訓練以及篩選 非常不好意思

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
整體上還不錯，但清潔度要再加強，因為有出現小隻的小強，床底下有灰塵 浴室廁所沒有隔起來，如果地板濕滑容易跌倒
Stayed 1 night in May 2019

6/10 Okay

Jenny

Liked: Staff & service
Stayed 1 night in Apr 2019
Response from backhome on 2019/6/15
客人您好 感謝您的評論

8/10 Good

MAN KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from backhome on 2019/6/13
感謝您的評論 謝謝您的來臨

10/10 Excellent

HSIN-YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務人員很親切，房間乾淨舒適，。
Stayed 2 nights in Apr 2019
Response from backhome on 2019/6/13
親愛的客人您好 非常感謝您給我們服務人員以及房間的肯定 我們會持續努力並保持下去 期待您再次光臨

8/10 Good

Hsiang ju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from backhome on 2019/6/13
感謝您的評論

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
房間很大乾淨，但隔音不佳，洗澡水壓糟糕
我不知道是8樓的水壓特別小，還是只這個旅館的水壓很小，已經影響洗澡的程度。另外房門門縫太大，能聽見外面聲音，也看到人影，應該要在門上弄個隔音條加強一下。
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
不推
櫃台態度不佳 沒告知附近哪裡有停車場只說隨便找 (其他旅館若沒車位也是會代付) 還有雨天退房了才過1分鐘想取消退房回房間避雨 說可是我們電腦已經退房了 後來臉很臭的把鑰匙拿出來還說那下次請你不要那麼早退房 拜託態度這樣還會有下次?! 早餐補菜也很慢 菜都冷冷的
Stayed 1 night in Mar 2019
Response from Angie Yang on 2019/4/6
親愛的客人您好,您提出的意見我們將會呈報給主管知道客人的反應並做適當的改善，希望下次能提供給您最佳的入住品質 不便之處請見諒,謝謝您耐心地給我們評論,謝謝您!!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Angie Yang on 2019/5/3
謝謝您的蒞臨

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Angie Yang on 2019/5/3
謝謝您的蒞臨

2/10 Terrible

Nien Tsi

Disliked: Staff & service, property conditions & facilities, room comfort
房間沒有窗戶通風度差，隔音非常不好，浴室蓮蓬頭水非常小...天花板洗完澡會發出奇怪的聲響，電視不能看.............早餐選擇權很少..飲料很快就空了，咖啡也沒...餐廳吃飯在地下室空氣品質非常差，沒有窗戶也沒有電風扇也沒有冷氣然後一堆人.......
Stayed 1 night in Feb 2019
Response from angie on 2019/3/10
親愛的客人您好,謝謝您給的意見,我們會不斷更新硬體, 謝謝您提出的問題狀況!謝謝您!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
2019/1剛接手,原為其他旅館,尚有許多設備未備妥,建議讓旅客先知道,以利選擇旅店
Stayed 1 night in Feb 2019
Response from angie on 2019/3/10
親愛的客人您好,謝謝您的建議,我們會再繼續做改善 謝謝您!