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Aquastar Hotel & Apartments

3.5 star property
Oceanfront with 2 outdoor pools, near Costa Maya Port

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Photo gallery for Aquastar Hotel & Apartments

Exclusive Room, Private Pool, Ocean View | 1 bedroom, premium bedding, in-room safe, desk
Lobby sitting area
Premium Room, 1 Bedroom, Bathtub, Oceanfront | View from room
Premium Room, 1 Bedroom, Bathtub, Oceanfront | Balcony view
On the beach, fishing
VIP Access

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Pool
  • Housekeeping
  • Pet friendly

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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View | 1 bedroom, premium bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms, Sea View

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 322 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds

1 bedroom, premium bedding, in-room safe, desk

Superior Quadruple Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms | 1 bedroom, premium bedding, in-room safe, desk

Premium Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Kitchen
Refrigerator
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 322 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, No Windows

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View | 1 bedroom, premium bedding, in-room safe, desk

Exclusive Room, Private Pool, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted tub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Rainfall showerhead
Jetted bathtub
Private bathroom
Shower/tub combination
  • 322 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | 1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior with Partial Sea View

1 bedroom, premium bedding, in-room safe, desk

Suite Junior with Partial Sea View

  • 376 sq ft
  • Partial sea view
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, in-room safe, desk

Room Standard

  • 269 sq ft
  • Sleeps 2

View all photos for Room Executive

1 bedroom, premium bedding, in-room safe, desk

Room Executive

  • 269 sq ft
  • Sleeps 3

View all photos for Room Superior with View

1 bedroom, premium bedding, in-room safe, desk

Room Superior with View

  • 215 sq ft
  • Sleeps 2

View all photos for 2-Bedroom Apartment Superior

1 bedroom, premium bedding, in-room safe, desk

2-Bedroom Apartment Superior

  • 376 sq ft
  • Sleeps 6

View all photos for Suite with Ocean View

1 bedroom, premium bedding, in-room safe, desk

Suite with Ocean View

  • 376 sq ft
  • Ocean view
  • Sleeps 3
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About the neighborhood

Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728

What's nearby

  • Mahahual Beach - 1 min walk - 0.0 km
  • Mahahual Lighthouse - 6 min walk - 0.6 km
  • Dolphin Discovery - 4 min drive - 2.2 km
  • Maya Water Park - 5 min drive - 2.5 km
  • Maya Chan Beach - 16 min drive - 8.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪Tequila Beach Club - ‬1 min walk
  • ‪Blue Kay Mahahual - ‬1 min walk
  • ‪Yaya Beach - ‬11 min walk
  • ‪Blue Bay Beach Club - ‬1 min walk

About this property

Aquastar Hotel & Apartments

Hotel near Costa Maya Port
Take advantage of a terrace, a bar, and a restaurant at Aquastar Hotel & Apartments. Adventurous travelers may like the cycling, ecotours, and fishing at this hotel. Stay connected with free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools with sun loungers
  • Bike rentals, concierge services, and a front-desk safe
  • Tour/ticket assistance, smoke-free premises, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Aquastar Hotel & Apartments boast thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

Languages

English, French, Spanish

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8.2 out of 10, Very Good, 36 reviews
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NT$2,492 total
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • Mediterranean architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 498 per pet, per stay

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 498 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM

Property is also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Does Aquastar Hotel & Apartments have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Aquastar Hotel & Apartments pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 498 per pet, per stay.

What time is check-in at Aquastar Hotel & Apartments?

Check-in begins at 3 PM.

What time is check-out at Aquastar Hotel & Apartments?

Check-out is at noon.

Where is Aquastar Hotel & Apartments located?

Nestled on the beach, this Mahahual hotel is within 1 mi (2 km) of Mahahual Beach and Costa Maya Port. Mahahual Lighthouse and Maya Water Park are also within 2 mi (3 km).

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Aquastar Hotel & Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 205 out of 513 reviews
Rating 8 - Good. 161 out of 513 reviews
Rating 6 - Okay. 71 out of 513 reviews
Rating 4 - Poor. 40 out of 513 reviews
Rating 2 - Terrible. 36 out of 513 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sigifredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

8/10 Good

Jessica

Liked: Amenities, property conditions & facilities
Rooms are great!
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - loved the jacuzzi.
Stayed 4 nights in Mar 2024

6/10 Okay

Lleymi

Liked: Cleanliness
Was clean but very small
Stayed 1 night in Apr 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Stayed 4 nights in Apr 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
Stayed 2 nights in Feb 2025

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Great location and confortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, amenities
Great location, clean,great service we live the pool
Stayed 1 night in Jun 2024

6/10 Okay

Vicent

😊
Stayed 1 night in Mar 2025

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the hotel so much that we extended our stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chingon
Stayed 1 night in Mar 2025

8/10 Good

Cameo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pool is right on the boardwalk, also rooftop pool, pool and beach loungers. Clean comfortable rooms

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Free parking. Beachfront. Spartan but adequate rooms. Friendly and helpful staff.

8/10 Good

Cid

Liked: Staff & service
Overall a good place but it's a little outdated. The staff is very friendly and helpful.
Stayed 2 nights in Feb 2023

8/10 Good

Carmelito

Liked: Cleanliness, staff & service, property conditions & facilities
My family and i liked the hotel. A little problem with the hot water from the shower and also, there were no iron or ironing boars in the apartment. Apart from that i would give the hotel 9
Stayed 1 night in Oct 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Stayed 4 nights in Aug 2024

8/10 Good

Maynor

Liked: Cleanliness, staff & service
Nice quite property. Sargasumm was terrible beach front.
Stayed 2 nights in Feb 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and hubby love this hotel. It's not our first stay here and definately won't be our last. Safe and a walk away from almost everything. Safe and clean also. Thank you.

8/10 Good

wan chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the room with the private pool and it was really nice. Staff was very helpful . The only thing is there is no mini fridge in the room.
Stayed 3 nights in Apr 2023

8/10 Good

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So far so goos

I did not get hot water for the shower, but at least the water was no cold. The water smell strange. Everything else was good.
Stayed 2 nights in Jul 2024

4/10 Poor

anne

Liked: Staff & service
Disliked: Property conditions & facilities
the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.
Stayed 14 nights in Jan 2025

8/10 Good

Pascal

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We had a good stay at the Aquastar hotel. However, the water coming out of the tap of the Jacuzzi (the main reason for chosing the hotel) obviously comes out of the sea more or less uncleaned and therefore was brownish and smelled like seaweed making it uncomfortable to use. Also the beach was full of seaweed and smelled accordingly. While the natural phenomenon is of course not the hotel's fault, not cleaning the site (as opposed to other parts of the beautiful beach) is. The hotel and room themselves have been clean and the staff superfriendly. Nicer beach areas are easily walkable.

6/10 Okay

Manuel adolfo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not so good
Stayed 3 nights in Aug 2024

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a good location. Aquastar is lacking securable bathroom sliding door locks, no mini refrigerator in a room that has a private mini pool, only 2 bathroom towels, hard mattress, no bed blanket, no bathroom a/c or fan, no shampoo, soap or hair dryer, very basic main door lock without deadbolt, private and main pool tiles coming off floors/walls, no shower curtain. I realize this hotel isnt the Ritz but it lacks in every way other than its nightly price.
Stayed 2 nights in Oct 2023