Find Luxury Hotels in Chester

"Hotel was way to hot that hot we couldn’t sleep even with windows open and aircon on"

"Staff all so pleasant and welcoming. Food and service lively. Room comfy and clean. Hiyel interior spotless clean "

"The breakfast was a very good buffet. It was fresh,hot and plentiful. The hotel is well situated within the town. The spa was enjoyable. "

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"Very cold bedroom, unable to adjust temperature. One member of bar/ waiting staff quite rude. Obviously didn’t want to be there. Other staff made up for her."

"We stayed in a master suite for one night. Overall, the room was nice and we were happy with this. However, in the morning we noticed the shower was broken, so we could not change the temperature and it was stuck on boiling. We let reception know who didn’t seem too bothered as we were leaving. The pool area was tired and there was a large amount of grit gathering in the corners of it which was off putting. The toilet area in the changing rooms was also extremely unhygienic. We decided to stay in the hotel for the evening as it was advertised as having two bars, one of which shut at 11, the other shut at 12. We went down at 9:15 to one being closed already and the other shut at 10:15. We would have gone out if we had have known they don’t stay open until advertised times. Finally, the floorboards above us wouldn’t stop creaking, so we were up from 6:30. Would make sure to pack some earplugs, I understand it is an older building but as a deep sleeper, wasn’t expecting to be woken up. Overall hotel looks lovely and the room was pleasant however a couple of things were disappointing. "

"Best rooms I’ve stayed in for a long time"

"Booked a double room for 2 nights with pull out bed for my son - his bed wasn’t made up when we arrived - check in staff were rude and disinterested. Walls very thin, reception areas and restaurant nice, first floor, our room and pool area and changing rooms shabby and in desperate need of a deep clean, lick of paint / update. Service slow and ineffectual on several occasions. Several time staff just weren’t there. Surprise £34 charge to park the car in the hotel’s own carpark for two nights (wasn’t outlined on the booking site or confirmation) All in all an overpriced, 2.5 star-ish experience. Bizarre for a crowne plaza / IHG hotel where I’ve usually had decent experiences. "

"Staff were really helpful and the apartment was clean on arrival"