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Reviews of Holiday Inn Express Chengdu Airport Zone, an IHG Hotel

2.5 out of 5
Holiday Inn Express Chengdu Airport Zone, an IHG Hotel
No. 39 Beijiao Road, Shuangliu, Chengdu, Sichuan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 53 reviews" "
Rating 8 - Good. 16 out of 53 reviews" "
Rating 6 - Okay. 4 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Stephen J

Stayed 1 night in Jan 2023

6/10 Okay

Marisabel

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was quick to help during check in and check out, but upon arrival, the rooms were very cold. Why? Because the windows and doors were left wide open for every room on each floor. It did not feel safe walking into my room when it was propped open by the luggage rack. How about if someone was in there?
Stayed 1 night in Jan 2023

8/10 Good

Frank

Stayed 1 night in Feb 2022

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Help me call taxi when I missed the shuttle. And I do not need to pay for it.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Excellent clean very good breakfast
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room. Very good breakfast buffet. Had to ask someone to call for airport shuttle because I didn’t have international phone access. Would have been easier if there was a what’s app connection so that I could have called with WiFi. Staff very accommodating and helpful for my travel partner who had lost her luggage.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh fruit in room
12 hour layover in Chengdu, 8 hours spent at this hotel. Very comfortable and convenient. Fruit in room on arrival was so welcome!
Stayed 1 night in Nov 2019

10/10 Excellent

YUE PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No A/C, No English, Far from Airport
Breakfast was great, staff were kind but NO A/C and they tried to tell me this was normal with no apologies! No one speaks english. Its really far from the airport (20+ minutes drive!) and it was super hard to find the shuttle. If you dont speak Chinese forget it. I got in really late at night and it was 27 degrees celcius and the only blanket was super thick so the only reason I got the hotel was to sleep and that didnt happen. They would give me any consolation and were very rude about it.
Stayed 1 night in Oct 2019
Response from IHG Social Listening Team on 2019/10/16
Dear guest, Thank you for taking the time to share your candid review. We are terrible sorry to hear your stay was not a favorable experience.Our hotel is close to the airport and offers pick-up and drop-off service.In addition to the peak hours of commuting, the rest of the time is about 12~15 minutes from the airport to the hotel,shopping mall, entertainment and leisure venues are all around the hotel. The weather in Chengdu during your stay is very cool. Considering the temperature demand of most of the guests and the cold weather to avoid the guests falling asleep late at night, the central air conditioning of the hotel is currently unified into a ventilation mode, which brings you Inconvenience, please understand and be tolerant.We sincerely recommend that if you feel the room temperature is not comfortable, you can directly reflect your problem to our hotel's manager on duty so that we can do our best to make improvements.We look forward to exceeding expectations on your next stay. Best wishes, IHG Social Listening Team

10/10 Excellent

Lyndon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Large clean room, excellent breakfast buffet
Stayed 1 night in Sep 2019

10/10 Excellent

Jackie, NYC

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
There is no hourly shutter bus to airport, need to call the hotel to arrange shuttle bus. The hotel is 15 mins drive away from airport, most Taxi drivers are not willing to take the ride if they have to wait for 2 hours in airport, they would prefer longer ride to the center of the city. Other than that, the hotel is clean and most of all, the breakfast is very good, I especially like local flavors. There was an American businessmen in the breakfast room. He was discussing multimillion business with some Chinese men while eating breakfast, looks like they were having meeting in the hotel breakfast room. Can you believe it, he has the loudest voice in the whole room of more than 30 guests. Aren’t we American say Chinese have loudest voice in public? He discussed with translator on drying cleaning issue at the same time. he requested drying clean guy to pick up his one pair of dressing pants and explained why the pants need dry cleaning because it will make pants look good. Luckily I stayed in this hotel only for one night due to the flight, however he will stay in the hotel for a couple of days, good luck for the rest of the guests for the following couple of days
Stayed 1 night in Sep 2019

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service and Friendly staff.
Amazing service, friendly staff.
Stayed 1 night in Sep 2019

10/10 Excellent

Frank, New Jersey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and enjoyable stay! The director is fluent inEnglish and very helpful ! Room is very clean and quiet ! Convenient to all the shopping and restaurants! Near to airport ! Good shuttle airport pick up and drop off ! Will stay again!
Stayed 1 night in Sep 2019

8/10 Good

Jerder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service and breakfast
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Lucia

Liked: Staff & service, property conditions & facilities, room comfort
Airport 20 minutes away by car
We stayed there the night prior to our flight out the following morning. This is a relatively new hotel with airport shuttle service which takes about 20 minutes (the shuttle driver (Kevin?) is quite humorous). The room is of good size and the hotel provides good breakfast. There is not much in the local area, as expected, but our Chengdu friends found a very good seafood restaurant within walking distance of the hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

Rena, CA, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free airport shuttle car. Room is spacious and clean! The whole facility is new! The breakfast buffet is pretty nice with both Chinese and Western style selections. The price is very good. Will stay there again if needed a stay in future!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hourly airport shuttle from the hotel to the airport, and you would have to call the hotel from the airport when pick up is needed. No restaurant at this location and no room service either, so don’t arrive hungry in the middle of the night. Front desk staff super friendly and welcoming.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Chengdu to see the Pandas
The hotel was exceptionally clean and comfortable, staff were all very friendly, efficient and helpful, breakfast buffet was great - would definitely plan to stay there again. Hotel driver who picked us up from the airport was excellent; he provided great information and suggestions on how to make our visit in Chengdu much more enjoyable
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel stay
Room was spacious and very clean, however A/C was struggling to get the room temperature down below 25C which was too warm. Opening the window helps but on level 7 you might get the odd mosquito into the room. Had to leave hotel early next day to catch the plane, staff was kind enough to pack breakfast for guests who misses in house breakfast. Shuttle bus needs to be reserved as it is first come first served, more like shuttle cars. All in all the hotel is pretty well kept, given the opportunity will stay here again. There is a shopping mall next door.
Stayed 1 night in Mar 2019

8/10 Good

YUNMANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
Acceptable
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great staff support and customer service. I just didn’t like that the WiFi was very slow like as if it was 2G speeds. Also, hotel address in English was impossible for cab drivers to read and understand. When we tried calling the hotel with the number provided to us no one was picking up. This delayed the time it took us to get to the Hotel
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People are really nice there
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and clean, big rooms. Friendly and helpful staff.
Stayed 1 night in Dec 2018

10/10 Excellent

John, Auckland, NZ

Business traveler
Liked: Cleanliness, staff & service
hotel was what you would expect from an international brand. comfortable and clean. check was painless.
Stayed 1 night in Nov 2018

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good place to stay near airport. New and clean and has free shuttle service to the airport
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
This is a new, clean and very comfortable hotel. Staffs are very friendly. They have shuttle to the airport, very convenient. Definitely will stay in this hotel again
Stayed 1 night in Jul 2018

10/10 Excellent

Lily, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PRO: The hotel is new, excellent consumer service, airport transfer. Very good price. CON: Its about 15 minutes from airport by car.
Stayed 1 night in May 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep over
Great hotel for an overnight stay when flying in and out.

10/10 Excellent

SHU FEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離機場近挺方便
Stayed 1 night in Jun 2022

10/10 Excellent

Yong Kyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋다
깨끗하고 모던함 기대이상 가성비!
Stayed 1 night in Oct 2021

10/10 Excellent

Jin Woo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
性價比不俗，酒店很整潔，值得一讚是機場接送的司機（沒記錯應是趙生），很有禮貌。來回市中心有少許遠，但call的的好快有司機接單。
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비 좋음
입국장에서 전화하니 바로 배차하여 픽업해주어 편리하였음. 식사도 좋은 편임.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
飛行機が数時間遅れて到着して、もうほとんど翌日の朝のチェックインになってしまったが、快く空港まで迎えに来てくれたし、チエックアウトの時間も無料で伸ばしてくれた。とても良いホテルだと思います。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ただ、一点、到着時の送迎バスの予約はメールではダメでした。電話のみだった。
Stayed 1 night in Oct 2019

10/10 Excellent

Man chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Experience
Very good price and location for transit in Chengdu .All staff are friendly and helpful . The shuttle bus driver provided friendly and useful information to travel around .
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
因工作需要多次來往機場，酒店提供24小時免費機場接送服務。司機小趙服務貼心，準時接送來往機場。
Stayed 4 nights in Oct 2019

10/10 Excellent

JU FANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨明亮
Stayed 1 night in Jul 2019

8/10 Good

Yu hsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體來說是很好，會再次入住
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

RUO WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

RR, NY city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地段好，出门右手就是地铁2号线，乘一站就是太古里。服务员态度耐心乐于助人。无烟房真的是没有烟味，值得下次再入住。
Stayed 1 night in Sep 2018

8/10 Good

PUI KUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018