Find hotels in Charleston Gardens, Palo Alto

"Stayed one night for a work trip and had a great experience. The location was very convenient, everything was clean, and the overall style of the hotel really stood out. I didn’t get a chance to use the amenities, so I can’t speak to those, but I had no complaints during my stay. I’d definitely stay here again."

"Very nice property. Food selection is a little difficult with kids."

"Good hospitality "

"Conveniences, good price, friendly staff."

"Don't know"

"A little scary..."

"I’m convinced my sheets were never changed. Pulled back the comforter to get in bed and the sheets were wrinkled on just one side of the bed, you could tell they were not clean/ changed. They just made the bed and moved on. I have pics "

"First thing we noticed is the room was frigid! Called the front desk and said we could not get the heat to work. They did not say they would send up an engineer so they must have known this was an issue - they did say they would send up a portable heater. My response was they are not safe. the Answer was "Sorry Mam". Before the heater came up I found out the bedroom window faced onto a walking roofline that someone could come into a room easily - especially when the window DID NOT LOCK AND CLOSE! I called again downstairs and asked this time to please change us to a new room. The front desk said they were completely full and could not do so but would call an engineer to try to fix the window. After waiting close to 45 minutes and no engineer and no heater I went downstairs and waited another 15 minutes in line. Told the story again and miraculously...a room showed up! They did get us a new room. I don't like being lied to and this is no way to run a hotel!"

"A fine and simple stay. Nice accommodations and helpful staff. Clean and no-fuss."