The location of the property is really convenient, Chaina is lovely but it’s further than I thought from the airport and it was a bit tricky to find the property. Plus, I wish there would have been someone to check me in.. There were some thoughtful amenities provided that I really appreciated,
But after a few days, the following situations arose:
-there was a flat dead bug that came up from the sink drain that kept me from wanting to use the sink.
-the thermostat was not working properly so at night the room was hot or cold for 4 of the seven nights of my stay … and even after waiting for a technician to come - it wasn’t corrected
- a medium sized black beetle woke me up in bed as it crawled up my neck one day while resting which was very unpleasant.
I let the manager, Georgia know about each situation right away and she offered to look into them - but for the most part she was slow to respond or didn’t follow up, so it was challenging.
Georgia recognized my concerns and these issues, and although there was an initial response from her to help me with a refund by offering to talk with the owner of the property — she didn't follow up on that either, forcing me to go back to Expedia for resolve.
It’s too bad. There were a lot of things about this place that had potential.. I especially appreciated the cleaning staff,
So I checked out a week early of the two weeks I planned on staying.