Ceiba Sur Vacation Rentals

"Good breakfast, clean room and wonderful staff"

"The staff were great. The room was smaller than expected, but the air conditioner was awesome."

"Close to San Juan and nice jump off point for PR. Clean and quaint. "

"Friendly and helpful staff. Perfect location to catch a flight out the next morning. Wish we had time to use the pool with the kids. Restaurants in walking distance."

"We had a trouble with our rooms overbooked but they adjusted us to another hotel around 10 minutes away which was painful but accomodation at other property was great. "

"We stayed for three nights during this time. Although we requested towels, they never arrived. Our room service was two hours late, which made us think they might have forgotten. I wouldn't return, as I'm unsure if this level of service is typical for Puerto Rico; other islands seem to offer better service. Perhaps at this price point, such service isn't expected, but I would assume it is. "

"Everything was good, i had a great experience, with the hospitality. The food was great. "

"The hotel is clean and most staff are polite and helpful. The young man who checked us in [around midnight] was pretty rude. Maybe a bad day. The biggest problem was our room had no hot water. We reported that the next morning and was told someone from maint. would look into it. He got us hot water in the bathroom sink, but not the shower. We showered for 2 days with cold water. When we asked for a new room we were told they were fully booked! Not true. Actually, we found they had no room with 2 beds. After we complained on the 3rd day, they finally "upgraded" us to a king and pull-out sofa with "no upcharge," their idea of making things right. In the middle of the 4th night, the desk called saying security needed to check the smoke detectors. A uniformed guy came in, removed and reinstalled the covers and left. No further explanation nor apology for interrupting our sleep. Not the best hotel experience, but other family members staying there had a much better stay. We had a great time in Puerto Rica, despite the hotel. "

"Everything was amazing. 10/10"