"The property is well maintained and spacious. The entire staff was friendly and provided great service. Everything was delicious and they had a nice assortment of different foods and desserts. The musical entertainment sounded fantastic and it was lively and interactive.
Vacationing in San Andres was like going to paradise."
"This is off the beaten path. The island is small so no need to be at the city center where it's loud and nonstop craziness. The place is quite. Book room number 203 and you'll have access to the pool from your sliding glass door. Great breakfast and helpful staff. When I return this is where I will stay. "
"Everywhere was overall a great experience. My only small recommendation would be clean the room floors better they seemed to always leave feet dirty "
"Total bait and switch. Booked months in advance only to arrive and find the main infinity pool closed and wrapped in ‘PELIGRO’ tape. No notice was given. Beyond the construction, the service is non-existent. You have to beg for basic bottled water and minibar refills in an ‘all-inclusive’ resort. Staff is hostile and dismissive. Avoid this place until they learn the basics of hospitality."
"The pool was under construction or they were remodeling it. It would be nice to know these things before hand because for us the pool was a big plus when booking our reservation. Also, they did not have hot water. They stated that they were having an inspection which they were verifying that they were not providing ocean water to the guests. We stayed for 3 nights and didn’t have hot water for the whole stay. Other than that, the people who work there were extremely helpful and polite."
"It doesn’t loock as the photos shows it,
There was a cockroach, no hot water,stained towels, some of the employees don’t even say hello.
All things considered, that hotel isn't worth the money you pay for it."