Carson Springs Vacation Rentals

"This was an overall wonderful experience. The location was great. Very convenient to Dollywood. The property was well maintained and immaculate. "

"Stayed here for 3 nights and unfortunately the overall experience was disappointing. The location was much farther from attractions than expected around 30 minutes from Gatlinburg and close to 50 minutes from parts of Pigeon Forge depending on traffic which added a lot of extra driving each day. The condo itself was smaller than it appeared in photos and several parts of the furniture finishes and amenities felt cheaply done or poorly maintained. The overall unit lacked the comfort and quality we expected based on the listing. The biggest issue was the lack of insulation between units. You could hear everything from surrounding condos including footsteps conversations water pipes showers toilets doors shutting and constant movement from the unit above. It repeatedly disrupted sleep late at night and early in the morning. Management acknowledged in writing that this is part of the building structure and stated all of their units are similar. Communication was frustrating as the property is run through a corporation rather than an individual host. Responses were slow dismissive and there was no meaningful attempt to resolve the issues despite reporting them immediately after the first night. There were also additional concerns including stained bedding broken sauna and steam room inconsistent WiFi and not enough towels for the full stay. Overall the stay felt below expectations and I would not book here again."

"The property was lovely and the housekeeping/grounds crew were visibly hard working and ambitious. Pool areas were nice and well maintained. Breakfast was an average hotel breakfast but the facility was lovely and staff were very attentive."

"We throughly enjoyed our stay. Everything we needed was available and the place was very clean and comfortable. We'd return and would recommend."

"Beautiful hotel. Accommodations are terrific and the staff is amazing. Very pleased with my stay. Clean, tidy and appealing."

"The rooms are nice and big. The walls are thin so you will hear everything from the next room and in the hallway. The door on the bathroom is like a barn door, but it has gaps and you can see in the bathroom when the door is closed. The bathroom needs towel hooks."

"There was mold and peeling paint on the bathroom ceiling. Paint was also pulling away from the areas around the shower. "

"We stayed three nights, two different times. Two different nights. Our totally got cloaked up. It had poor drainage when we had arrived. It took a while for them to even come so we had to find other places to use the bathroom. This was very inconvenient, especially for the grandkids. Other than that, this day wasn't too bad"

"Great stay, very clean and location is awesome. Only allowed one parking spot and outdoor pool isn’t heated. Above average breaky, I’d stay again."