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Reviews of Wyndham Alltra Cancun All Inclusive Resort

4 out of 5
Wyndham Alltra Cancun All Inclusive Resort
Boulevard Kukulkan, Km. 11.5, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 3358 out of 5392 reviews" "
Rating 8 - Good. 1210 out of 5392 reviews" "
Rating 6 - Okay. 450 out of 5392 reviews" "
Rating 4 - Poor. 185 out of 5392 reviews" "
Rating 2 - Terrible. 189 out of 5392 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Maxann

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely property, okay food, lovely staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Tanquir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views at this property are amazing. Directly across from the resort you have a view of the bay, if you catch the sunset you’ll have a million dollar shot. Behind the resort you have the ice blue Caribbean Sea!! This property by far is the best all inclusive hands down. Premium alcohol, Delicious food, GREAT STAFF, Spa and the location is approx 5 min to luxury shopping (LV, Gucci, Prada etc) and 5 minutes to the nightlife CoCo Bongo, Royal, 24K etc. The airport commute is roughly 15-17min. You can’t miss at this location. I will definitely return sooner than later.
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/2
DearTanquirWe are so glad you had a great time with us! Hope to see you back very soon!Best regards

10/10 Excellent

Aadhish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely A must visit property in cancun
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/2
Dear AadhishThank you so much for your comments! Hope to see you back very soon!Best regards

8/10 Good

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Kao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/2
Dear KaoWe would greatly appreciate if you could share your feedback with us in order to improve and provide you with the 5 star service you deserve. Hope to see you back very soon!Best regards

4/10 Poor

Barry

Traveled with partner
Disliked: Amenities, property conditions & facilities
The food was not good. The facility needs major updating. Dirty old chairs in dining areas and lobby. Everything closed early. Entertainment was horrible. Will not return.
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/2
Dear Barrythank you so much for your feedback! We will work harder to improve and provide you with the 5 star service you deserve. Hope you can give us a chance to host you back in a future to see the imrpovements.Best regards

10/10 Excellent

Zuleika

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto el resort, sus empleados eran muy amables, no tengo queja para nada, quiero agradecerle la atención de Rubí, Salomón y todo sus staff.
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/1
Estimada ZuleikaSiempre un placer brindarles la mejor experiencia. Será un gusto poder hacerle llegar tus comentarios a Salomón, Rubi y el resto de nuestros asociados ¡Esperamos verte de vuelta muy pronto!Saludos

10/10 Excellent

Ashley

Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/2
Dear AshleyThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience traveled with a friend. Was greeted by Jesus at the front desk who made sure we were well informed about the property and well taken care of.
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/2
Dear VanessaAlways happy to provide you with the best experience! We will address you commends with Jesus and he will be praised for his great work! Hope to see you back very soon!Best regards

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/1
Dear BrianWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

Nakkia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about it was excellent. The only thing I would have asked for is ground transportation to and from the resort. For all that you pay to stay you shouldn’t have to pay 200 to get back and fourth to the airport
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/30
Dear NakkiaWe are so glad to read you had a great time and we thank you for your feedback! Hope to see you back very soon!Best regardsIgnacio RGeneral Manager

10/10 Excellent

sebastian Giraldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/30
Dear SebastianThank you so much for your comments! Hope to see you back very soon!Best regards

10/10 Excellent

ERIC WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about our stay was amazing, the staff, food. Would have liked to seen more options at the bar, like American beer, besides Coors Light.
Stayed 6 nights in Apr 2024
Response from Ignacio R General Manager on 2024/5/1
Dear EricThank you so much for you feedback! We will work in getting more beer options. Hope to see you back very soon!Best regards

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very nice clean
Stayed 4 nights in Apr 2024
Response from Ignacio R. Gerente General on 2024/4/30
Dear RonAlways glad to provide you with the best service! Hope to see you back very soonBest regards

10/10 Excellent

Carl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. We visited all the restaurants. Everything we ate was delicious. Great place for families with small children.
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/30
Dear CarlAlways glad to provide you with the best service! Hope to see you back very soonBest regards

10/10 Excellent

Luc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful, and right sized so you don't feel like you are on an enormous and confusing property. The food was excellent. Small issue, not enough shaded seating on the beach, making it necessary to be there 6 AM to secure a good seat if you burn easy.
Stayed 6 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear LucAlways happy to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Excellent

Terryl

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear TerryAlways glad to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all friendly, welcoming, and helpful. Check in was very easy. Nice location, directly on the beach. Recommend a room with balcony overlooking the ocean. Two small caveats. First, bring your own shampoo and soap for the shower. The soap and shampoo provided didn't offer much lather and was difficult to pump due to the bracket that held them. Second, be cautious about additional charges for featured products. We ate at the Italian restaurant and received an extensive wine list. However, the cost for those wines was NOT included in the all inclusive room price. Similarly, there were dinner "specials" (tomahawk steak, seafood platter) that are an additional cost. Be cautious when anything special is offered, ask if there is an additional cost. Overall, it was a wonderful, comfortable, and clean place to stay,
Stayed 2 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear NancyWe are so glad you had a great time with us! Hope to see you back very soon!Best regards

10/10 Excellent

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/30
Dear JuanThank you so much for your score! Hope to see you back very soon!Best regards

8/10 Good

Morziana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort. Easy to navigate and very helpful & friendly staff. The beach was excellent. Most dining had options to dine right next to the beach.
Stayed 2 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear Morziana We would greatly appreciate if you could provide you with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/30
Dear JoseThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/30
Dear AngelaThank you so much for your score! Hope to see you back very soon!Best regards

6/10 Okay

Anahita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent service, very friendly staff. Food was good but drinks were horrible, all watered down, no taste. 1 small adult pool that was not very clean. Not much to do in the resort. The pool side and beach front cabanas had a high extra fee. I will not be back.
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear AnahitaThank you so much for your feedback! We will work hard to improve and provide you with the 5 star service you deserve. Hope to see you back very soon!Best regatds

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort!!! Everyone was so friendly!
Stayed 6 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/30
Dear DanielAlways glad to provide you with the best service! Hope to see you back very soonBest regards

8/10 Good

Mingmei

Liked: Cleanliness, staff & service
The hotel is a bit small, but overall is good.
Response from Ignacio R General Manager on 2024/4/29
Dear MingmeiWe would greatly appreciate if you could give us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

6/10 Okay

Fadil

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is relatively small for the amount of guests that it accommodates. Rooms are clean but small , bathrooms are not ventilated, pools are small and the worst part is the beachfront. There are very few beach chairs and umbrellas. You literally have to get up before 6 AM to get a chair under the umbrella. The staff is e very friendly and the property is very clean . The food was good even though the choices were somewhat limited. My wife had numerous insect bites which we couldn’t figure out which insects caused them. The transportation from the airport to the hotel with Mexican Travel Solutions shuttle was terrible, over one hour wait . I would go back only if they significantly improve the amenities on the beach and in the rooms.
Stayed 10 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear FadilThank you so much for your feedback! We will work hard to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

Geoffrey

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawlessly executed transaction…. Staff went way above and beyond all expectations… Room was just as described …. Property was flawless…Food was diverse and plentiful and free…. I was booking again before I left…
Stayed 5 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear GeoffreyAlways glad to provide you with the best experience! Hope to see you back very soon!Best regards

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 7 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear Juan Always happy to provide you with the best service! Hope to see you back very soon!Best regards

8/10 Good

Milind

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience was good. Excellent location & Service. As an Indian, Only Minus Point - there is not much Indian food option. Highly recommended.
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear MilindThank you so much for your feedback! We will work hard in order to improve and provide you more food options! Hope to see you back very soon!Best regards

8/10 Good

Scott Edward

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was right there and absolutely beautiful
Stayed 6 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/27
Dear ScottWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

10/10 Excellent

Rong Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear RongThank you so much for your score! Hope to see you back very soon! Best regards

6/10 Okay

Paolo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/29
Dear PaoloWe would greatly appreciate if you could give us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/27
Dear MaryWe would greatly appreciate if you could provide us with your feedback in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

6/10 Okay

chandni

Traveled with group
Disliked: Staff & service
Food was not good and very bore
Stayed 5 nights in Apr 2024
Response from Ignacio R. General Manager on 2024/4/26
Dear ChandniThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you can give us a chance to host you again to see the results!Best regardsIgnacio RGeneral Manager

10/10 Excellent

Jorly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
First timr in Cancun and glad i made a choice to Wyndham Alltra! Staff are so welcoming and very pleasant. I travelled with my 9 yr old girl and she enjoyed the whole 5 days of stay! Camp for kids were very accommodating. Food is tasty from taco to Italian and sushi! Place very clean and rooms were cleaned everyday. Beach is heaven! Definitely this is a repeat adventure!
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/26
Dear JorlyThank you so much for your comments! Always happy to provide you with the best experience! Hope to see you back very soon!Best regardsIgnacio RGeneral Manager

10/10 Excellent

Reinaldo, Stockbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ignacio R Gerente general on 2024/4/29
Estimado ReinaldoAgradecemos mucho tu calificación ¡Esperamos poder verte de vuelta muy pronto!Saludos

10/10 Excellent

Kyle Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/26
Dear KyleThank you so much for your score! Hope to see you back very soon!Best regards

10/10 Excellent

Jeet Rameshbhai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property. Staff are so attentive and hard working. Lots of vegetarian food options in breakfast, lunch and dinner. Lots of bars with variety of drinks and liquor available. Very nice and clean beach front resort with fancy pool and cabanas, dedicated pool for children. Easily accessible from airport and downtown Cancun. Allowed us early check in by 3-4 hours. Highly recommend for someone with a family or even if its just girls trip or boys trip.
Stayed 4 nights in Apr 2024
Response from Ignacio R. General Manager on 2024/4/25
Dear JeetWe greatly appreciate your comments, it is always a pleasure to provide you with the best service. We hope to see you back very soon!Best regards

8/10 Good

Sheehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to bring your young family. Lots of fun things to do with the kids. The food is good and the service is great. The only negative I would mention is the fact that people reserve beach chairs for hours with use. Very frustrating when trying to enjoy the pool or beach. There needs to be a better system in that regards.
Stayed 5 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were outstanding.
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/24
Dear GaryThank you so much for your comments! Hope to see you back very soon!Best regards

10/10 Excellent

Talmeez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and maintenance
Stayed 4 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/24
Dear TalmeezThank you so much for your comments! Hope to see you back very soon!Best regards

10/10 Excellent

Kimberlee S.

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very attentive. The food was very good. The activities were fun.
Stayed 6 nights in Apr 2024
Response from Ignacio R. General Manager on 2024/4/22
Dear KimberleeAlways happy yot povide you with the best experience! Hope to see you back very soon!Best regards

8/10 Good

Kaman

Liked: Staff & service
Stayed 4 nights in Apr 2024
Response from Ignacio R. General Manager on 2024/4/23
Dear KamanWe would greatly appreciate if you could share with us your feedback in order to improve and provide you with the 5 star service your deserve. Hope to see you back very soon! Best regards

6/10 Okay

Mario

Traveled with family
Liked: Cleanliness
Not too bad of a place rooms clean, maids kept the rooms cleaned and stocked and always offered if there was anything else they could do for us. The daily entertainment pool side was was enjoyable at the resort. One downside I would have to say is minute we checked in they they already tried to upsell us for another room and when checked in they have staff that keep on trying to sell you something and would not be to bad; but after the daily hassle made us want to walk through the lobby as soon as possible to avoid them. Food on the Hotel was average, it was disappointing the local dishes were not all that great, I did understand the average/ below quality of the dishes not locally. There walls in the room are vary thin so you will hear all noises from your neighbors especially if they got kids.
Stayed 7 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/22
Dear MarioWe are sorry about the inconveniences during your stay. Be sure we will follow them up in order to improve and provide you with the 5 star service you deserve! Hope you can give us a chance to host you back!Best regards

8/10 Good

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/23
Dear YongWe would love if you could share your feedback with us in order to improve and provide you with the 5 star service you deserve. Hope to see you back very soon!Best regards

8/10 Good

Tyronda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was nice, wish the food could have been hot at the buffet
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/22
Dear TyrondaThank you so much for your feedback. We will take care of it. Hope to see you back very soon!Best regards

10/10 Excellent

Mansi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a very beautiful hotel with great staff and food. Definitely recommend
Stayed 3 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/22
Dear MansiThank you so much for your comments! Hope to see you back very soon!Best regards

8/10 Good

HAO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was mostly really good and comfortable.
Stayed 5 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/22
Dear HAOWe would love if you could share your feedback with us in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regards

2/10 Terrible

saima

Liked: Cleanliness, staff & service, property conditions & facilities
Property good but not book with Expedia they’re scam stolen my money $475 extra charges when u check in
Stayed 5 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/21
Dear SaimaPlease get in contact with us if we can help with your issue.Best regards

10/10 Excellent

Julian Humberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and we enjoy the shows
Stayed 7 nights in Apr 2024
Response from Ignacio R General Manager on 2024/4/21
Dear JulianThank you so much for your comments! Hope to see you back very soon!Best regards