Studio, Beach View | Beach/ocean view
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Reviews of Salvia Cancun Aparts

3 out of 5
Salvia Cancun Aparts
Blvd. Kukulcan km 9, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 209 reviews" "
Rating 8 - Good. 68 out of 209 reviews" "
Rating 6 - Okay. 34 out of 209 reviews" "
Rating 4 - Poor. 13 out of 209 reviews" "
Rating 2 - Terrible. 18 out of 209 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Pedro

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Douglas

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 ocean view rooms only got one. Staff couldn’t have cared less. Marnie the go between Expedia and the hotel was useless she said I could cancel the booking thru Expedia nice to put me in a position where I would have to find another hotel at 4pm with 7 in our party. Expedias agents 4 in total left me high and dry with no conclusion very disappointing after spending thousands of dollars with them thru the years
Stayed 1 night in Jan 2024

4/10 Poor

Vanessa, Calgary

Stayed 3 nights in Dec 2023

2/10 Terrible

Michael Scott

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is situated right on the beach. Which I thought would be nice. However, the excessive noise from the nightclubs in the area are a problem. The building itself is very dirty. The room that we got had a refrigerator that was not working. The room service was poor. The room is supposed to be cleaned every other day between 10 AM and 4 PM. My room is not cleaned until almost 6 PM after I complained. They cleaning of my room was so quickly they did not really clean much other than change my sheets. Also, the staff was not very friendly. I would not recommend this property for anyone to go. I will never stay there even if it was for free.
Stayed 4 nights in Nov 2023

4/10 Poor

Nancy

Traveled with family
Disliked: Cleanliness
Having a lot of family in Cancun/ Chetumal area we travel with them all the time and I was there for one night. The floors were very dirty, there were two used/stained towels when we arrived, that we didn’t care for put them to the side and during check out I was charged $100 Mexican pesos for the towel. There was also a lot of grime on the tub in the bathroom. You get what you pay for, but cleaning could have been better. The girl during checkout was not friendly, everything was fine and I wanted to come back but terrible experience checking out starting with the front desk employee that I will not recommend.
Stayed 1 night in Aug 2023

6/10 Okay

Gerardo, San Luis

Traveled with family
Liked: Amenities
Quiet spot for relaxing after a busy day. Shopping and nightime entertainment were abundant. Loved the view of the ocean from our balcony. A nice place to stay.
Stayed 6 nights in Jul 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
This was a nice place with a great view. Awesome location if your looking to go club. It does get loud throughout the day and night but overall a great location
Stayed 2 nights in Jul 2023

10/10 Excellent

Tannia Ivonne

Stayed 3 nights in Jun 2023

4/10 Poor

Pan

Too many noises, the front desk is not nice. Try to make additional charge for unreasonable housekeeping fees
Stayed 2 nights in Mar 2023

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Salvia Cancún. 10/10 Highly Recommend. Only thing to be wary of is that you will be able to hear the nearby clubs until 3 AM each night.
Stayed 5 nights in Mar 2023

10/10 Excellent

roger

Stayed 1 night in Feb 2023

6/10 Okay

Josue

Liked: Cleanliness, staff & service
Great location walking distance to beach
Stayed 3 nights in Jan 2023

6/10 Okay

Debra

Liked: Staff & service, amenities, property conditions & facilities
Ive stayed here before and always felt it was a best kept secret place to stay. Clean respectful and small condo in a convenient location. This time I was very disappointed with room... They put us in an old dated room with random dishes and utensils Overall in very poor condition compared to other units.
Stayed 6 nights in Jan 2023

2/10 Terrible

Martha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had roaches. They didn’t clean on the days they said they would. Bathroom was not clean when we checked in. Shampoo from previous occupant and it smelled like urine. Not enough toilet paper. No blankets. I kept getting electrocuted on the stove top.
Stayed 6 nights in May 2022
Response from Marlene on 2022/5/13
Lamentamos que haya tenido esa experiencia con nosotros, déjeme saber las fechas de su estancia para dar seguimiento a su reporte. Buscamos mejorar todo el tiempo.

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Mar 2022
Response from Marlene Sosa on 2022/4/14
Thank you for share your experience!

10/10 Excellent

Rafael

Traveled with group
Liked: Cleanliness, room comfort
Excellent stay
This was such a great place to stay and very accommodating to any request. I really want to thank Marlen for making our stay wonderful!!!
Stayed 1 night in Mar 2022
Response from Marlene on 2022/3/10
Thank you very much we are glad to hear that you enjoyed the place. Wonderful!!

6/10 Okay

Melanie

Traveled with partner
Great location if you pay and like extremely LOUD music at least six hours Day! Very walkable to most everything, but people wanting you to look at their shops are ridiculously overwhelming. Staff t Salvia we’re all very nice. Good food at the property restaurant, but very slow.
Stayed 7 nights in Jan 2022
Response from Marlene. on 2022/3/10
We understand the situation with the loud music. We are very sorry for the inconvenience.

10/10 Excellent

Hector

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Marlene on 2021/10/13
Agradecemos su buena calificación a nuestra atención!!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!!! Thank you!!
Stayed 1 night in Jul 2021
Response from Marlene Sosa on 2021/8/2
Muchas Gracias por compartir su experiencia. Es muy importante para nosotros!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021
Response from Marlene on 2021/7/20
Muchas gracias por compartir tu experiencia para nosotros es muy importante.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great view in the water, WiFi is slow. Nice pool
Stayed 5 nights in Jun 2021
Response from Marlene on 2021/7/8
Muchas Gracias por sus comentarios nos impulsan a una mejora continua.

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2021
Response from Marlene on 2021/6/26
Es grato para nosotros saber que tuvo una excelente experiencia, gracias por compartirla.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Marlene on 2021/6/20
Muchas Gracias

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, room comfort
Good
Very convenient
Stayed 8 nights in May 2021
Response from Marlene on 2021/5/30
Thank you very much !

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked that it was close to shopping , the market to buy groceries, and also the bus stop is right in front of the property. It's not a resort so if you looking for a fancy resort this is not the place. This place is worth the money. Staff is very respectful and helpful. Gall ways are quiet and all guest know to respect and have coutecy for others. Very nice and affordable.
Stayed 5 nights in Mar 2021
Response from Marlene Sosa on 2021/3/30
Muchas Gracias por compartir su experiencia es muy importante para nosotros.

2/10 Terrible

Jose Vicente, Dallas Tx

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
This property is outdated and is filthy will never stay here again we ended up renting at a different hotel only stayed one night out of the 3 nights we rented it for.
Stayed 2 nights in Jan 2021
Response from Marlene. on 2021/1/20
We are very sorry for your experience!

10/10 Excellent

Gil

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020
Response from Marlene on 2020/12/31
Muchas Gracias por compartir sus comentarios!

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, room comfort
Great for a family vacation!
A great condo hotel with a fantastic beach view. Secure private parking. Right on the Cancun beach, no need to walk far. Full kitchenette, so was perfect for our family vacation. About 10 minutes walk to a big grocery store. Will definitely rent again.
Stayed 3 nights in Dec 2020
Response from Marlene on 2020/12/31
Muchas Gracias por compartir su experiencia con nosotros!

8/10 Good

Oksana

Traveled with family
Liked: Cleanliness, room comfort
Stayed 14 nights in Nov 2020
Response from Marlene on 2020/12/18
Gracias por su evaluación.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Suitable for our needs, but lacking in amenities & noisy. Would not go back to that area.
Stayed 13 nights in Dec 2020
Response from Marlene on 2020/12/18
We are sorry for your experience.

8/10 Good

Verified traveler

Stayed 5 nights in Dec 2020
Response from Marlene on 2020/12/10
Muchas Gracias por compartir su experiencia.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Nov 2020
Response from Marlene on 2020/12/2
Thank you very much for share your experience with us.

8/10 Good

Esmeralda, Texas

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very great location!!!! Easy access to beach, the strip, restaurants, club ect! The pool was very enjoyable along with the drink at their restaurant. Staff and cleaning crew were very attentive and professional. The appliances in condo are very backdated which made it hard to cook. Would definitely book again!
Stayed 6 nights in Aug 2020
Response from Marlene Sosa on 2020/9/10
Muchas Gracias Esmeralda por compartir tu experiencia. Te esperamos pronto!!!

4/10 Poor

Tiffany

Traveled with family
Liked: Cleanliness
Don’t get your hopes up!
The view was awesome from our balcony on the beachfront. No access to the beach. The pool was dirty, and not very WOW. The restaurant (not sure I could call it a restaurant) I seen one day a family eating inside other than that nothing. The bar, umm yea definitely not a bar and never seen a single soul sitting at it. The location is good, the view if you have ocean front, was pretty clean inside, rate was good, I would never stay here again though.
Stayed 6 nights in Aug 2020
Response from Marlene. on 2020/8/28
Sentimos mucho su experiencia. Lamentablemente por el COVID debemos cumplir con lineamientos y normas de las autoridades para seguridad de todos por lo que se hace más lento el registro. Por otro lado en la información de la página está informado que tenemos cerrado el acceso o servicio a la playa. Muchas Gracias por tu estancia.

8/10 Good

Michael

Liked: Cleanliness, room comfort
near nightlife
The room is nice with a small kitchen for cooking. The condo is next to all the shops and nightclubs. They were closed when I stayed in July 2020 but o have been to Cancun many times and this area is loud and busy normally. 10 minute walk to a good supermarket.. I would stay here again
Stayed 3 nights in Jul 2020
Response from Marlene Sosa on 2020/7/24
Thank you for share your comments!

8/10 Good

Michael

Liked: Cleanliness, room comfort
Seaweed issues
The room was nice with a small kitchen area and some cooking equipment.. the maid came every other day.. the beach was not clean once the entire, 10 days I was there, the beach was technically closed but many people were on the beach every day, swimming.. the seaweed some days was out of control making the water black.. seaweed on the beach piles up and turn black after a few days, it attracts flies and stinks which I could smell on the balcony some days.. if you were to swim in front of the condo you have to walk through 25 feet of rotting seaweed.. there is a area now toward the hyatt (near the rocks) that the water is still and no much seaweed on the beach they clean it. there is also a area close to the condo the city cleans every day. I included pics of the water. Some days the seaweed was very bad as you can see other days the water was blue and clear but the rotting seaweed on the beach was always there and never cleaned
Stayed 3 nights in Jul 2020
Response from Marlene on 2020/7/11
Thank you for stay longer with us and share your experience!

8/10 Good

Michael

Liked: Cleanliness, room comfort
nice condo
The room was nice and clean.. ocean view, they have a nice pool and there is a restaurant next to the pool for guests
Stayed 3 nights in Jun 2020
Response from Marlene. on 2020/7/11
Thank you Michael for your comments!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great location in Cancun
This place is in a great location. Good customer service. Place is been sanitized on a regular.
Stayed 2 nights in Jul 2020
Response from Marlene on 2020/7/6
Thank you very much to share your experience!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, room comfort
I would absolutely stay here again.... good location no need to rent a car to get around... everything is within walking distance or easy access to the bus system.... tthe place itself is nice access to the beach private swimming pool....
Stayed 4 nights in Mar 2020
Response from Marlene on 2020/3/22
Thank you to share your experiences with us. It’s very important to us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good location, walking distance from nightlife, so is very noisy
Stayed 3 nights in Mar 2020
Response from Marlene on 2020/3/20
Thank you for share your experience with us!

10/10 Excellent

William, Edgewater, Maryland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; clean; friendly staff; great value;
Stayed 6 nights in Feb 2020
Response from Marlene Sosa on 2020/2/28
Mr. William, I glad to hear you have a good time with us. Thank you for share your experience, it`s means a lot for us. Thank you!

10/10 Excellent

Kristian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very clean and excellent staff
Stayed 5 nights in Feb 2020
Response from Marlene Sosa on 2020/2/24
Thank you for share your experience means a lot for us!!

10/10 Excellent

Michael

Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Jan 2020
Response from Marlene Sosa on 2020/2/8
Muchas Gracias por su estadía! Agradecemos stood comentario que nos ayude a la mejora.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 6 nights in Jan 2020
Response from Marlene on 2020/1/21
Thank for your valued comments.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Too much noise pollution, moved out early
We had to move out of our apartment after a minimum 2 night stay because the building is right by a loud beach club which plays music 24/7. On our first night the music went on all night and made the glass on our balcony doors vibrate. We had earplugs and still couldn't sleep. Then there was music during the afternoon as well and we couldn't take a nap. I ended up getting sick during my vacation partially due to the loss of sleep and peace. Overall, this venue looks like it's a good deal online, but the rooms can be varied (we tried to move to a room higher upstairs but the quality was poor) and you'll need to consider noise as a factor, which we wish we knew about before booking it ourselves.
Stayed 5 nights in Dec 2019
Response from Marlene on 2020/1/21
We are very sorry! Our property is surrounded by a lot of nightlife, the atmosphere feels the party around it. It is an appropriate place for the guest who wishes to go out at night and rest in the day. We regret that your stay was not pleasant for the reason that this is not our hands.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The rooms were clean and comfortable. Beautiful ocean view.
Stayed 1 night in Jan 2020
Response from Marlene on 2020/1/9
Muchas Gracias por tus comentarios y opiniones, para nosotros son muy importantes.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at the Salvia several times over the years. Will continue to visit on future travels.
Stayed 6 nights in Nov 2019
Response from Marlene on 2019/12/3
Thank you very much! We are glad to hear that!

10/10 Excellent

Dean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!!!
Great location and amazing price. Clean rooms and spacious!!
Stayed 1 night in Nov 2019
Response from Marlene on 2019/11/21
Dean, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this place is perfect 👌. The people that work there were really friendly and helpful. Marisa help us book an excursion and it was awesome.
Stayed 4 nights in Oct 2019
Response from Marlene on 2019/11/7
Thank you very much!