Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
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Reviews of Real Inn Cancún

4 out of 5
Real Inn Cancún
Km 5.5 Boulevard Kukulkán, Zona Hotelera, Cancun, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1002 reviews" "
Rating 8 - Good. 263 out of 1002 reviews" "
Rating 6 - Okay. 157 out of 1002 reviews" "
Rating 4 - Poor. 87 out of 1002 reviews" "
Rating 2 - Terrible. 107 out of 1002 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Staff & service
Shower was cold...tv didnt work...table was missing, no coffee maker...
Stayed 1 night in Apr 2024

8/10 Good

Sicong

Liked: Cleanliness, staff & service
Good hotel
Stayed 3 nights in Apr 2024
Response from fs on 2024/4/23
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service. Warm RegardsFelix SanchezGM

6/10 Okay

Hua

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Apr 2024
Response from fs on 2024/4/20
We are very sorry if you had any difficultie at Real Inn. If you wish to share the issues more thoroughly, please send us an e mail, will be a pleasure to hear of you. We are deeply concerned with every guests satisfaction.

4/10 Poor

Eduardo

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The sheets weren’t changed in two days until I mentioned. Air conditioner was too noisy, no fridge or coffee maker in the room.
Stayed 6 nights in Apr 2024
Response from fs on 2024/4/16
We are very sorry and concerned about your troubles through your stay here at Real Inn Cancun.Regarding the problem, be sure we are working in the preventive maintenance of our hotel.warm regards

6/10 Okay

Oscar

Stayed 7 nights in Mar 2024

8/10 Good

Moises

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like just having one single chair with not table. in my room.
Stayed 9 nights in Mar 2024
Response from fs on 2024/4/16
We are very sorry and concerned about your troubles through your stay here at Real Inn Cancun.Regarding the problem, be sure we are working in the preventive maintenance of our hotel.warm regards

4/10 Poor

Jordan, Seattle

Traveled with group, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Low cost hotel for a reason. The staff did not feel helpful, shower did not work, and overall was a tough experience after long day of travel. Good value for the location and amenities though, just be aware of the lack of service and room quality.
Stayed 1 night in Apr 2024
Response from fs on 2024/4/3
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.

6/10 Okay

Skytia, romulus

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Real inn Cancun was very clean only. There was no warm water in the sink to wash hands. The staff really didn’t want to help with anything. You can not check in early. House keeper tried to charge for cleaning stay over. Was not satisfied or felt welcome.
Stayed 3 nights in Mar 2024
Response from FS on 2024/4/2
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.warm regards

4/10 Poor

Asem

Disliked: Staff & service
Not all the staff were friendly, especially the ones at front desk. It was all about money. When I asked a question, they seemed to be not very willing to answer. I was told through Expedia, that I have a VIP access to the hotel, I got nothing related to that. The location is in the middle between Cancun downtown and the hotel zone, there is nothing around it, except a public beach across the street.
Stayed 8 nights in Mar 2024
Response from FS on 2024/4/1
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.warm regards

4/10 Poor

Mohamed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very average property. Definitely would not rate as 4 star. 1 restaurant - food is below average and overpriced. Staff not really engaged. Would not stay here again.
Stayed 1 night in Mar 2024
Response from FS on 2024/4/1
Everyone here at Real Inn Cancun is pleased to serve you. Therefore wed like to thank you for your comments. Be sure that every one of them is taken under consideration and well work to be better hopping you come back once more.

4/10 Poor

Parul

Disliked: Cleanliness, property conditions & facilities
Property was not much clean especially swimming pool. Staff is friendly but limitation of language is there as they don’t understand english.
Stayed 4 nights in Mar 2024
Response from FS on 2024/4/1
Everyone here at Real Inn Cancun is pleased to serve you. Therefore wed like to thank you for your comments. Be sure that every one of them is taken under consideration and well work to be better hopping you come back once more.

2/10 Terrible

Bronte

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from fs on 2024/4/3
We thank you for your comments. We are looking forward to receiving you soon.Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service. Warm RegardsFelix SanchezGM

10/10 Excellent

Juan Carlos

Stayed 2 nights in Feb 2024
Response from fs on 2024/3/29
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service.Warm RegardsFelix SanchezGM

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Employees they were real professional
Stayed 6 nights in Mar 2024
Response from FS on 2024/3/29
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service.Warm RegardsFelix SanchezGM

4/10 Poor

Salem Kamel

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff was not that welcoming in addition to avoiding eye contact during hotel procedures. Then, the a.c made a weird noise so we had difficulty to sleep during the night. I have to admit that we managed to sleep well and that they fix it the next day, however that night the a.c. didn't work at all. I called the receptionist and they informed me that they don't have a technician at the moment, hence the next day will be fixed. The technician never came. In addition, I asked for the daily bottles of water that they supposed to bring during cleaning. The receptionist sent someone, good for now. The next day (again) I called the receptionist and she informed me that the housekeeper already brought the bottles of water (which is not correct) so that if I want another one, there will be an additional fee of 80 pesos (5 $). On other hand, the room and view was amazing and breakfast was delicious. The pool was splendid. In conclusion, staff would need a better communication and problem solving skills.
Stayed 7 nights in Mar 2024
Response from FS on 2024/3/22
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.warm regards

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers of the property unlocked our door and entered our room at 2am. Terrified. The property is old and run down.
Stayed 3 nights in Feb 2024
Response from fs on 2024/3/21
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.warm regards

8/10 Good

Marc Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture in the room was a bit dated but overall it was a pleasant experience.
Stayed 9 nights in Mar 2024
Response from fs on 2024/3/21
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.warm regards

6/10 Okay

Bonnie

Stayed 3 nights in Mar 2024
Response from FS on 2024/3/29
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service.Warm RegardsFelix SanchezGM

6/10 Okay

Daniel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I liked how friendly most of the staff was, liked the rooms and the pool and everything to do in the area. I didnt like the cleanliness of the room, before i moved a room my room looked like no one changed the sheets or washed the shower and shower head. I had to change room because of noise that was coming from above my room and they charged me for it. Overall it was an average experience, nothing too special.
Stayed 6 nights in Mar 2024
Response from fs on 2024/3/19
Everyone here at Real Inn Cancun is pleased to serve you. Therefore wed like to thank you for your comments. Be sure that every one of them is taken under consideration and well work to be better hopping you come back once more.warm regardsFelix SanchezGM

6/10 Okay

John

Traveled with group
Room not the cleanest. Some staff very helpful, others really not
Stayed 1 night in Mar 2024
Response from fs on 2024/3/19
Everyone here at Real Inn Cancun is pleased to serve you. Therefore wed like to thank you for your comments. Be sure that every one of them is taken under consideration and well work to be better hopping you come back once more.warm regardsFelix SanchezGM

2/10 Terrible

Felice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water damaging the love room and the room was super small
Stayed 10 nights in Jan 2024
Response from FS on 2024/3/15
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.warm regardsFelix SanchezGM

8/10 Good

Mouhcine, Murfreesboro

Traveled with family
Liked: Amenities, property conditions & facilities
I like this hotel the stuff front disc housekeeper ...everything was good
Stayed 3 nights in Mar 2024
Response from fs on 2024/3/11
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service.Warm RegardsFelix SanchezGM

2/10 Terrible

YURY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from fs on 2024/3/6
Everyone here at Real Inn Cancun is pleased to serve you. Therefore wed like to thank you for your review, this will be taked under consideration and well work to be better hopping you come back once more.

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honest Review: What we liked-amenities were all great-pool/outside area was very clean & great to relax/lounge around during down time. Lobby was clean/organized as was the bathroom. Lobby cafe had starbucks coffee. The front desk staff was very helpful/professional.They do offer a free service of storing luggage in backroom should we have wanted to go to the beach before checking in (they dont allow early check-in). The room itself was spacious and had a balcony to dry wet clothes overnight. The AC in the room can be controlled or turned off. The bed was comfortable. Location wise the hotel sits too far to walk to the main hotel area however there is a bus stop right in front of the hotel in both directions where you can take a $0.71USD bus ride to the main hotel area or any of the many beaches. The same bus takes you back to the hotel, even late at night. Uber is also an option Last but not least the price to stay here is very fair compared to other hotels in the area. Most of the hotels right on the beach are all-inclusive resorts that charge a lot of $$$, which does make sense if you plan on staying in a single location & not eat/drink outside the hotel or explore outside of cancun. What we didnt like: Shower water pressure was extremely low, we showered each night with water pretty much dripping from the showerhead (warm water at least). the toilet flushed poorly, but not a big deal. Overall: Great place to stay if you're looking to travel Cancun & save $$!
Response from FS on 2024/3/6
Everyone here at Real Inn Cancun is pleased to serve you. Therefore wed like to thank you for your comments. Be sure that every one of them is taken under consideration and well work to be better hopping you come back once more.

6/10 Okay

Carolyn

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bedding and bathroom were clean. Floors and walls were not. Towels and bathmat were worn out and stained. Needs basic maintenance: lampshade was broken, deadbolt knob was missing, toilet paper holder falling off the wall. It suited our purpose for one night until we could get into our resort. Staff was friendly and helpful.
Stayed 1 night in Mar 2024
Response from FS on 2024/3/6
Everyone here at Real Inn Cancun is pleased to serve you. Therefore wed like to thank you for your comments. Be sure that every one of them is taken under consideration and well work to be better hopping you come back once more.

2/10 Terrible

Lubna, Edmonton

Traveled with partner
Disliked: Staff & service, amenities
Very bad service by front desk. We arrived at 1230pm hoping to get an early check in (as we had VIP Access through Expedia), Fernando at the front told us to pay 12usd per hour for early check in. We left our luggage and went to the beach. At 2:35 we came back and again she told us to wait till 3pm. We did not get the room upgrade as promised by Expedia. Rooms were available but she didn't give us an upgrade. At 2:50 finally she called us and gave us our room key card. Beds are so small. There should be queen beds, these seemed smaller than double. Room phone didn't work, no side table on one side of the bed. There was a machine noise all the time (even when the ac was off). TV had very few English channels. Today we requested a late check out and were told to pay another 12usd for that. Again Expedia had promised us late check out Subject to availability. I went again to speak to manager and finally we got one hour extra without paying. Overall very disappointed with the hotel. This hotel is far away from most places. Bus stop is also 10 mins walk away. Not many eating options closeby. Pay extra money and stay in a hotel with ocean view. Lagoon view is good but not great.
Stayed 3 nights in Mar 2024
Response from FS on 2024/3/6
We sincerely thank you for taking the time to answer the survey.We would like to let you know that we will put all our effort in working harder regarding the issues you mention.Warm regards

10/10 Excellent

Mirian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty view at a good price. Parking could be better.
Stayed 3 nights in Dec 2023
Response from FS on 2024/3/4
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service. Warm RegardsFelix SanchezGM

8/10 Good

Luz del Carmen

Stayed 3 nights in Feb 2024
Response from FS on 2024/3/29
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service.Warm RegardsFelix SanchezGM

6/10 Okay

Lena

Stayed 2 nights in Feb 2024
Response from FS on 2024/3/29
Everyone here at Real Inn Cancun was pleased to serve you. We sincerely appreciate you have taken the time to comment on our service.Warm RegardsFelix SanchezGM

4/10 Poor

Gbenga

Disliked: Cleanliness, property conditions & facilities
Well… I had no hot water for the first 2 days and there was no other available room to switch. Third day I had no running water at all due to a broken water line and no communication from the staff. I was ready to leave on the fourth day.
Stayed 5 nights in Feb 2024
Response from fs on 2024/3/2
We are deeply sorry about your troubles while staying with us.Be sure that we take this situation with all seriousness and that we will look into it so that won't happen again.Please accept our apologies and we remind you that we are at your service.warm regardsFelix SanchezGM

10/10 Excellent

Cristian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a true gem in the rough, we were worried but immediately after our arrival we realized how wrong those on line reviews were, this is a fairly small hotel at the end of the Hotel strip, it is very simple, not a lot of amenities but extremely clean and well kept, staff was helpfull and polite always cheerful and willing to offer helpful tips on how to get around and what to visit. Lets be clear, this is a 3star hotel and you get what you paid for in the quality and esthetics of your room, but these are also very nice, extremely clean and very spacious not to mention having a very beatiful view on either side of the hotel. Their location makes it ideal to explore the city and other places, it is very quiet and away from the hectic pace of the downtown core but close enough that you can walk there if you want to. What is the most impresive quality of this hotel is its staff, everyone works extremely hard at making your stay a very pleasurable and enjoyable experience, they make you feel welcome and safe, We would definitely recommend this hotel for those looking for an adventure and exploring the city and we would definitely stay there again when we go back.
Stayed 4 nights in Feb 2024
Response from fs on 2024/3/2
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

4/10 Poor

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from fs on 2024/3/21
We are very sorry if you had any difficulty at Real Inn. If you wish to address any issues more thoroughly, please contact us We are deeply concerned with every guests satisfaction.warm regards

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for scuba diving
Stayed 3 nights in Feb 2024
Response from fs on 2024/2/28
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

10/10 Excellent

Francisco, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FS on 2024/3/21
Agradecemos su tiempo para llenar nuestra encuesta de servicio.Seguiremos trabajando para ser su mejor opción en su próximo viaje a Cancún.Esperamos recibirle pronto de regreso.Atentamente,Félix SánchezDirector General

6/10 Okay

Cattina, Waterbury

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from fs on 2024/2/28
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at the Real Inn Cancun clean, comfortabl beds, freindly staff, and great location the beach across the street is one on my favorites with publick access. Will definately stay here again.
Stayed 1 night in Feb 2024
Response from FS on 2024/2/24
Real Inn Cancun22 Feb 2024 a 20:27We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

2/10 Terrible

Hirotsugu

Stayed 4 nights in Feb 2024
Response from fs on 2024/3/21
We are very sorry if you had any difficulty at Real Inn. If you wish to address any issues more thoroughly, please contact us We are deeply concerned with every guests satisfaction.warm regards

4/10 Poor

Oyindamola

Traveled with group
Disliked: Cleanliness, property conditions & facilities
No hot water to shower. Complained and it was not rectified. No fridge or microwave in rooms. I did not have the best experience! Daily cleaning was not thorough either. Towels were not white. No handsoaps either. Property is quite old and needs some renovations for the rooms.
Stayed 3 nights in Feb 2024
Response from FS on 2024/2/19
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

6/10 Okay

Tory

Traveled with partner
Liked: Cleanliness, staff & service
Hotel is modernish, it’s a very basic property. The price point is fair for the quality of the stay. 1. Incredible A/C in rooms 2. Lots of noise from hallways 3. Rooms are barebones, hairdryer in bathroom is a plus. 4. On-site resturant is expensive but no competition in area so you are handcuffed. 5. Staff are great with the exception of a few. 6. No mini fridge in room 7. Pool area is nice, lots of sun all afternoon. 8. Easy to get a cab/Uber to either downtown Cancun or hotel zone. 9. Good wifi 10. “Starbucks” on site 11. Fixtures in room could use a refresh as they are showing their age and rooms could use a deep cleaning and a coat of new paint. 12. No hot water, warm water if shower is left running long enough. 13. Absolutely no water at times Ultimately I would stay here again if I needed something cheap and easy but if I were to give my honest opinion I’d stay spend a few extra dollars and stay somewhere else. Value for your money 4/5
Stayed 4 nights in Feb 2024
Response from FS on 2024/2/19
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

2/10 Terrible

ROBERT

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2024
Response from fs on 2024/3/21
We are very sorry if you had any difficulty at Real Inn. If you wish to address any issues more thoroughly, please contact us We are deeply concerned with every guests satisfaction.warm regards

6/10 Okay

Karla

Liked: Cleanliness
It’s ok. Need more quality service.
Stayed 6 nights in Feb 2024
Response from FS on 2024/2/19
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FS on 2024/2/19
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

2/10 Terrible

Milad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet didn’t work, I didn’t have water in my room for 3 days! I was going outside to the restaurant to use the bathroom! The people in the front desk are extremely rude! Don’t ruin your trip by booking this place! I had an awful experience! I ended yo checking out one day early and go to a different hotel because I couldn’t tolerate it anymore.
Stayed 4 nights in Feb 2024
Response from fs on 2024/2/14
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

4/10 Poor

Nikolas

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They have two main issues. They dont give you the VIP stuff and noise. The road side rooms are uninhabitable. I upgraded to the other side. Dont even consider this place if you wont. But I still had the echoes down the hall (especially of the noisiest trolly carts in history) and the ice machine. The had no usb plugs. Not even behind the tv. The safe was not bolted down. They let a scuba school and employee kids in the pool. Noisy guests. No fridge. No water issues for me. Internet and cable were ok. Pretty view. Good maid service. Not much around hotel.
Stayed 4 nights in Feb 2024
Response from fs on 2024/2/14
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

4/10 Poor

ricardo

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
The a/c was extremely noisy The bathroom sewage stinks. Not worthy for the money.
Response from FS on 2024/2/22
Agradecemos el tiempo para enviarnos su comentario, para todos los colaboradores de Real Inn Cancún es un placer haber sido sus anfitriones.saludos cordiales!!Félix SánchezDirector General

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from FS on 2024/3/21
Agradecemos su tiempo para llenar nuestra encuesta de servicio.Seguiremos trabajando para ser su mejor opción en su próximo viaje a Cancún.Esperamos recibirle pronto de regreso.Atentamente,Félix SánchezDirector General

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very picturesque view of the hotel strip day and night from the lagoon side
Stayed 1 night in Feb 2024
Response from FS on 2024/2/12
We thank you for your comments. We are looking forward to receiving you soon.Warm RegardsFelix SanchezGM

6/10 Okay

Maryam

Traveled with family
Liked: Staff & service
Disliked: Amenities
The room did not have fridge, tea maker, slippers, or any other facilities
Stayed 4 nights in Feb 2024
Response from FS on 2024/2/12
We sincerely thank you for taking the time to answer the survey.warm regardsFelix SanchezGM

10/10 Excellent

Nesim

Liked: Staff & service, property conditions & facilities
just no refrigerator
Stayed 5 nights in Feb 2024
Response from FS on 2024/2/12
We sincerely thank you for taking the time to answer the survey.warm regardsFelix SanchezGM