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Reviews of Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 out of 5
Hilton Cancun Mar Caribe All-Inclusive Resort
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1006 reviews" "
Rating 8 - Good. 222 out of 1006 reviews" "
Rating 6 - Okay. 96 out of 1006 reviews" "
Rating 4 - Poor. 36 out of 1006 reviews" "
Rating 2 - Terrible. 45 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Younjea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful vacation for our family!!
Stayed 6 nights in Apr 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
This was such a lovely resort. We went for a girls getaway and had the best time. On night one, we had a water issue in our room — the manager upgraded us and gave us an amazing alternate room for our trouble. Overall would definitely stay again!
Stayed 5 nights in Apr 2024

10/10 Excellent

Hiren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2024

10/10 Excellent

ellen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great customer service!
Stayed 3 nights in Mar 2024

6/10 Okay

Donna

Traveled with group
Liked: Staff & service
I enjoyed my stay. But I would prefer an adults only resort. Couldn’t really relax with all the kid’s running around.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bryan Patrik

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely fabulous! The staff was so welcoming and friendly. The onsite restaurants were all fantastic. The best was the Italian restaurant (La Luce) as head chef Sergio prepared a magnificent menu. The service by Ricardo (waiter) was also splendid. You should stay for at least a week at this resort. It was dreamy!
Stayed 7 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Bryan, Thank you for taking the time a such amazing review! It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guests' expectations! We are pleased to read that you enjoyed the wealth amenities, culinary options. Thank you for acknowledging for our team members, especially Ricardo and Chef Sergio! We will congratulate them on your behalf! Comments like yours motivate us to continue offering the best possible service.We are already waiting for you, to continue to create memorable memories!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Yvette

Traveled with group, Traveled with family
Liked: Amenities
It was a good experience
Stayed 3 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Yvette, Thank you for taking the time to rate your amazing experience. We are already waiting for you, to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An amazing resort with the best hospitality!!! Endless food and drinks. Staff are the best!!
Stayed 3 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear April, We appreciate you for being part of Hilton Cancun Mar Caribe experience. It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guests' expectations! We are already waiting for your, to continue to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

CATHERINE MARY, Wichita

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great for the price. The restaurants are not good. The buffet was great.
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Catherine, Thank you for taking the time to rate your amazing experience. We are happy to see that you enjoyed our beautiful resort. We are already waiting for you, to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

yufen

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stuffs was rude, the service and food are so bad, it can’t believe I was staying at Hilton
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Yufen, Thank you for choosing us to host your most recent holidays. It was a delight to have you with us, but we truly regret to read that you experienced many bumps during your holidays. We have shared your comments with the proper departments to address the specific issues you encountered during your stay. We appreciate your feedback, and we assure you that we will work to improve in these areas and offer a better experience to our future guests.We hope we welcome you back on your next visit to the Mexican Caribbean and provide you with a better vacation experience.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Yevgen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Yevgen, Thank you for taking the time to rate your experience at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guests' expectations!Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Ashmini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Ashmini,Thank you for choosing us to host your most recent holidays. Nothing will be greater than have you back, to exceed all your expectations!All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

nicola, NEW YORK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family resort for sure, and it was beautiful. The rooms are pretty standard, so if you are 3 or 4 to a room, I would upgrade to a bigger suite, as many of the rooms have 2 queen sized beds, and a narrow table and bench. I heard the kids club was one of the best by a family. The entertainment staff work so incredibly hard. I went with 11-year-old twins, who were too old for kid's club, and participated in some of the daytime activities. The nighttime events start a little later, and it was fun! They also have a hangout with ping-pong and video games, which my kids loved! The food is pretty good, with tons of options. The drinks are top shelf and were delicious. We stayed in the enclave and had access to the roof top and enclave lounge, which was great! There are plenty of seats by the pool, and the beach is spectacular! Transportation by Thomas Moore was fabulous! Bring $ with you to tip the amazing servers and bar staff. They so appreciate it!
Stayed 8 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Nicola, Thank you for taking the time to write a review about your recent stay at Hilton Cancun Mar Caribe. Thank you for your comments about our resort, our dining options, our daily activities and of course, our team members! We look forward to host you again, to exceed all your expectations!Cordially,Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

GREGG ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities
HOW EVERY ROOM FACED THE OCEAN
Stayed 9 nights in Mar 2024
Response from Alejandra Morales on 2024/4/30
Dear Gregg, Thank you for taking the time to rate your amazing experience. We are pleased to read that you enjoyed our beautiful rooms and the amazing view! We are already waiting for you, to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Mawel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Mawel,Thank you for taking the time to rate your amazing experience at Hilton Cancun Mar Caribe All-Inclusive. We look forward to host you again soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

yihong

Liked: Cleanliness, staff & service
I had great vacation in this hotel. Will recommended
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Yihong,Thank you for taking the time to rate your amazing experience at Hilton Cancun Mar Caribe All-Inclusive. We look forward to host you again soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Albin Lanag, Lake country

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!! Employees their are friendly and some you get really close to like family. Love the place
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Albin, We appreciate you taking the time to share your experience at Hilton Cancun Mar Caribe. It is our pleasure to learn that you've enjoyed your recent visit and that your overall experience was positive. We appreciate your kinds of comments about the great service and attention of our team members. We look forward to hosting you again next time! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Caren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing! Clean, with super comfortable pillows and beds. Family friendly but plenty of adult only spaces to swim and hang out. Restaurants were fabulous and the staff were truly top notch in service and knowledge. We had an all-around great time and will definitely stay again!
Stayed 3 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Caren, Thank you for being part of Hilton Cancun Mar Caribe experience. It's our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive. We are happy that you enjoyed our restaurants and the great service of our team members! It's our pleasure to know that we have met your expectations! We look forward hosting you again next time! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

2/10 Terrible

Saher Usmani

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Saher, We appreciate you for choosing us and for sharing your experience with us! We hope we have the opportunity to welcome you back on your next visit to the Mexican Caribbean and provide you with a better vacation experience.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Bryan, Thank you for taking the time to rate your amazing experience. We are already waiting for you, to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Jared, Thank you for being part of Hilton Cancun Mar Caribe. We appreciate the time to rate your amazing experience. We hope to see you soon! All the best, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resortv

6/10 Okay

Eriola

Disliked: Staff & service
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 2024/4/30
Dear Eriola, Thank you for choosing us to host your most recent holidays. Nothing will be greater than have you back, to exceed all your expectations!All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Madison Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Madison, Thank you for being part of Hilton Cancun Mar Caribe. We appreciate you taking the time to rate your amazing experience. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Ruth G

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Ruth,Thank you for taking the time to rate your amazing experience at Hilton Cancun Mar Caribe All-Inclusive. We look forward to host you again soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the activities and nightly entertainment. Food and drink was amazing too!
Stayed 7 nights in Feb 2024
Response from Zayda Rishmawy on 2024/4/28
Dear Kathryn,Thank you for choosing us to host your most recent holidays! It was a pleasure to have you and ensure that you are having a wonderful time. Thank you for your positive comments on our activities and food and beverage services. We look forward to host you again in the future!Best regards, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Brian,Thank you for taking the time to rate your amazing experience at Hilton Cancun Mar Caribe All-Inclusive. We look forward to host you again soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Jilleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location snd beach access. Staff was helpful.
Stayed 3 nights in Apr 2024
Response from Alejandra Morales on 2024/4/29
Dear Jilleen, We appreciate you for being part of Hilton Cancun Mar Caribe experience. We are happy to see that you enjoyed our great location and the great service and attention of our team members. We hope to see you soon, All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Gregg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was great!
Stayed 3 nights in Apr 2024
Response from Zayda Rishmawy on 2024/4/28
Dear Gregg, We appreciate you for being part of the Hilton experience. Our main goal is to create memorable moments for all our guests, and we are happy to see that we achieved this goal with you. Cordially, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Raphael

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff and clean resort. They have events throughout the day, you’ll never run out of things to do.
Stayed 3 nights in Apr 2024
Response from Zayda Rishmawy on 2024/4/28
Dear Raphael, We truly appreciate you for choosing Hilton for your most recent holidays. Thank you for acknowledging our team members and our facilities, we all work with passion in order to provide the best experience for all our guests. We look forward to host you again in the future. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Chandra

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 7 nights in Apr 2024
Response from Zayda Rishmawy on 2024/4/28
Dear Chandra, Thank you for taking the time to share your feedback. We appreciate you for being our guest. Thank you for choosing us. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Alejandra Morales on 2024/4/26
Dear Maria, Thank you for being part of Hilton Cancun Mar Caribe. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Ernestina

Traveled with partner
Our first time here, property is good well kept, there are some lounge chair by the main pool that are broken, need to be removed from the area, other than that everything was good
Stayed 2 nights in Apr 2024
Response from Alejandra Morales on 2024/4/26
Dear Ernestina, Thank you for choosing Hilton Cancun Mar Caribe yo host your latest holidays. We appreciate you sharing your feedback with us! We truly hope to host you again soon, it will be a pleasure to have you again to create a new memories! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Adeliane

Traveled with family
Liked: Staff & service, property conditions & facilities
We loved the coffee shop in the lobby, we had an iced coffee everyday! The staff was nice and attentive. Some of the food tastes like it had too much butter, like the mashed potatoes, risotto, and more, but everything else was decent and there were many options. We wished that in the buffet there were more signs clearly labeling what options there were for the freshly made food! Good experience.
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 2024/4/26
Dear Adeliane, We appreciate you taking the time to share your experience at Hilton Cancun Mar Caribe. It is our pleasure to learn you've enjoyed your recent visit and that your overall was positive. We will share your comments with our Food and Beverage Managment and we will take action on these matters. Nothing will be greater than hosting you again to exceed all your expectations! Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

olabisi r

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, easy to book restaurants. Alot of nightly activities and entertainment. Spa was excellent. Especially Tinathe. Would recommend and come again. Stafg friendly and helpful. Family of 8 (4 kids, 4.adults)
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Olabisi,We are excited to read your experience with us! It was a delight hosting you! Thank you for recognizing our team members, especially Tinathe. We will congratulate her on your behalf. We are already waiting for you to host you again! Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

JUNG HWAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very family friendly resort! We enjoyed a variety of programs with our toddler during our stay.
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Jung, Thank you for taking the time to share your review with us! Delighting our guest in one of the main objectives and we are able to enjoy this experience in every area of our resort. We look forward to welcoming you again in the near future and continue creating memorable moments in the Mexican Caribbean. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Darcee D, Minster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good. Drinks were really good everywhere except sometimes at the pool bar area, every now and then I’d get one that didn’t taste quite right. The rooms and property were really clean. The staff stood out as simply amazing. There was a lot of good poolside and evening entertainment. Negatives which didn’t affect us, if you were physically challenged, there are a lot of levels and steps. It you like entertainment after 11 pm, you’re not going to find it.
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Darcee, We appreciate you taking the time to share your experience at Hilton Cancun Mar Caribe. It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive. We are happy that you enjoyed the delicious dining options, our beautiful rooms, poo area and the great service. It's a pleasure to know that we have met your expectations. We look forward to hosting you again next time! Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Martha G., Katy

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place!
Stayed 3 nights in Apr 2024
Response from Alejandra Morales on 2024/4/25
Dear Martha, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We're glad to learn you and your family had a 5-stars experience during your recent visit.Thank you for being our guest!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Zharlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent!
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Zharlene, We appreciate you taking the time to rate your experience at Hilton Cancun Mar Caribe. It's our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive. We look forward to hosting you and your family again next time! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

Manpreet

Traveled with family
Disliked: Cleanliness
Not a lot of variety for food. They don’t clean the room until you ask them. Fruit would finish after 8
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Manpreet, Thank you for taking the time to write a review about your recent visit at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve. We have shared your comments with the appropriate departments with the purpose to improve. We hope to have the opportunity to welcome you back soon! Warm regards, Alejandra MoralesGM Administrative Assistant

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay the hotel was very clean and really nice the food was the only thing that was not on point not a lot of options In buffet and The restaurant was ok nothing spectacular but overall it was a good stay.
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Keith, We appreciate you for choosing us for letting is to host your most recent vacations! We appreciate you for our cleanness resort, we will share your comments with our Food and Beverage Managment to improve. Once more, we appreciate you for being part of Hilton Cancun Mar Caribe experience. Best wishes, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Nicolas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all inclusive resort. I have been to several in Cancun over the years and this is a resport I would return to with my family. Like the cleanliness, food options, friendly service, and especially the childrens area - Beach Bunch, thank you Sofy for taking care of our kids.
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Nicolas, We appreciate you taking the time to share your experience at Hilton Cancun Mar Caribe. It's our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive. We are so happy that you enjoyed the great service of Sofy! We will congratulate her on your behalf.! We look forward to hosting you and your family again next time! All the best, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 Okay

SHAO ZHI

Traveled with family
Liked: Staff & service, property conditions & facilities
This was supposed to all-inclusive but ALL of the restaurants were booked well ahead by other guests and we had to go to restaurants outside in the town to eat!
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Shao Zhi, Thank you for taking the time to post about your recent experience at Hilton Cancun Mar Caribe. First of all, we offer you a sincere apology for the inconvenience during this visit. In current season we receive many families. We regret if our high occupancy caused any inconvenience during your stay.We hope we have the opportunity to welcome you back on your next visit to the Mexican Caribbean and show you how much we can improve.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Rachel, Thank you for taking the time to rate your star with us! We look forward to hosting you and create new memories! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just buffet food not the greatest other than that everything else is great!
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/23
Dear Sandra, Thank you for being part of Hilton Cancun Mar Caribe. Rest assured that we have shared your comments in order to take action to provide the experience that you deserve. We look forward to welcoming you back soon! All the best, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Wendy, We appreciate you taking the time to rate your experience at Hilton Cancun Mar Caribe. It's our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive. We look forward to hosting you and your family again next time! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Rinat, Bedford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 6 night stay at Hilton Cancun Mar Caribe was fantastic. According to other reviews we expected to have hard time getting sun-chairs or making reservations for dinner at on-site restaurants. Don't know wether we were just lucky, but did not expeienced any issues with both. Italian restaurant La Luca we enjoyed the most. Buffet was good, but we wish they would serve fruit options for lunch as well (fruits were provided only during breakfast). Pools are nice, room was modern and clean. A lot of activities and game options at the pull during the day. Based on our experience, definitely recommend.
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2024/4/23
Dear Rinat, We appreciate you for sharing your wonderful feedback with us. It was a pleasure to be your hosts, and it is fantastic to read that the service you received was top-notch. Delighting our guest is one of our main objectives and we are very pleased that you were able to enjoy this experience in every area of our resort.We look forward to hosting again next time.Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

christopher, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2024/4/24
Dear Christopher, We appreciate you taking the time to rate your experience at Hilton Cancun Mar Caribe. It's our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive. We look forward to hosting you and your family again next time! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

4/10 Poor

Pareshkumar

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible resort, food was mediocre, staff were not attentive. Pool area was overcrowded so nowhere to sit. So many better resorts in Cancun, don’t waste your money on this one.
Stayed 5 nights in Mar 2024
Response from Alejandra Morales on 2024/4/23
Dear Pareshkumar, Thank you for taking the time to write a review about your recent stay at Hilton Cancun Mar Caribe.We are glad that you chose our resort for your vacation and that you enjoyed our food. We appreciate your feedback about your vacation experience, your comments will help us to continue improving.We hope that you will give us the opportunity to welcome you back in the future for a vacation that exceeds your expectations.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 Excellent

Charles

Disliked: Staff & service
They didn’t clean our room our whole stay after we requested it! Bad service
Stayed 4 nights in Jan 2024
Response from Alejandra Morales on 2024/4/22
Dear Charles, We appreciate you taking the time to share with us your experience. We will share your comments with our Housekeeping Management. We look forward to hosting you again soon! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort