Hubo un error en la reservación por parte de expedia o el hotel no lo sé
Pero al querer hacer el check in batallaron para localizar mi reserva.
Mal
Alfonso Gerardo Ayala
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Leonor
家庭旅遊
2025 年 7 月 11 日
喜歡:整潔度、設施服務和住宿環境和硬體
The Staff, very nice and services great, gently..
Leonor
於 2025 年 6 月住了 5 晚
6/10 一般般
Greg
2025 年 7 月 11 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Let me begin by saying the staff try's hard to please .. The layout of the hotel can be difficult for those that have difficulty with stairs.
I found the food selections to be limited with limited salad selections. You would expect to have an outdoor bar overlooking the water, but the options were limited to a pool bar with loud music or an indoor sports bar with limited seating. Rooms are nice but as an overall resort experience, I feel this property is not geared to the US A.I. market.
Greg
於 2025 年 7 月住了 4 晚
10/10 有夠讚
Fernanda
情侶出遊
2025 年 7 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El bell boy desde la entrada muy atento y amable, la recepcionista muy carismática y amable la limpieza de la habitación excelente, en el buffet la hostess súper atenta y amable.
En general todo excelente nos faltaron días para disfrutar bien de todos los restaurantes
Fernanda
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Pedro
2025 年 7 月 10 日
喜歡:整潔度、設施服務和住宿環境和硬體
La comida exquisita las bebidas muy buenas la habitación excelente todo excelente
Pedro
於 2025 年 7 月住了 7 晚
10/10 有夠讚
Ana
家庭旅遊
2025 年 7 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the property and its diect accessibility to the beach. The property was under renovations so not all the pools were available and the pools they did have seemed to have a lot less water. (weird right!?) We got the super saver room and I was pleasantly impressed. Room was clean, updated, and I didnt have any complaints about the beds and pillows. (We slept very well) we also got theakl inclusive and we weren't disappointed, the food was so good! No need to go out and get food. They even have 3 restaurants you can get reservations for that come along with your all inclusive. We booked with Expedia and didnt have any issues with the reservation. They even accomodated our room to be close to our friends who had areived the day before. You'll love it, we will be coming back soon! ❤️
Ana
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Véronique
親子旅遊
2025 年 7 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
L'hôtel est propre et bien entretenu. L'offre des restauants est bien, la nourriture est bonne et variée. La piscine donnant sur la plage avec bar intégré est fort agréable, mais les autres piscines n'ont pas beaucoup d'ambiance. Lorsque nous y sommes allés, les jeux d'eau ne fonctionnaient pas pour les enfants et nous étions particulièrment décus qu'il y ait autant de sargasses dans l'eau de la mer, ce qui la rendait quasiment pas baignable. À noter que le problème des sargasses étaient toutefois généralisé à presque toutes les plages du Mexique en ce moins de juin-juillet...
Véronique
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Angel Magdiel,Riverside
家庭旅遊
2025 年 7 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything in the Emporio hotel was excellent with all their staff being super. The only issue that we had and it isn’t the hotel itself was that the beach wasn’t that good with big and strong waves. I’m already thinking about our next visit to this hotel. Good and drinks were abundant and excellent.
Angel Magdiel
於 2025 年 7 月住了 7 晚
8/10 不錯哦
Shabbil
情侶出遊
2025 年 7 月 9 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a really nice stay at this resort
Shabbil
於 2025 年 6 月住了 5 晚
2/10 很糟糕
Cynthia
家庭旅遊
2025 年 7 月 9 日
不喜歡:整潔度、設施服務和住宿環境和硬體
The name of the property is called emporio all-inclusive. You have to pay extra for the all-inclusive.
Hotel is very outdated. I wouldn’t recommend staying here.
Cynthia
於 2025 年 7 月住了 5 晚
10/10 有夠讚
Edgar
家庭旅遊
2025 年 7 月 6 日
喜歡:整潔度、設施服務和住宿環境和硬體
Great location, amazing amenities,, and professional staff.
Edgar
於 2025 年 3 月住了 5 晚
2/10 很糟糕
Alejandro
2025 年 7 月 1 日
不喜歡:整潔度和住宿環境和硬體
The reception worker when I check in with my family .He lied to me siad that my room was ocean view when was pool view so when I confronted he said my manager tell me to give you tha room.The cleaning service is the worse and when you ask for something to the receptionist they said don’t we got it 1:25 later I have to ask somebody from the staff and finally gotten
Alejandro
於 2025 年 6 月住了 5 晚
2/10 很糟糕
LUIS
家庭旅遊
2025 年 6 月 30 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Un servicio que puede ser mejorado, si cambia su trato hacia los clientes!!!!!
LUIS
於 2025 年 6 月住了 4 晚
8/10 不錯哦
Elvira
家庭旅遊
2025 年 6 月 29 日
It needs to be remodeled
Elvira
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Wilfred,Kent
團體旅遊
2025 年 6 月 28 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I used to stay at a different property every time I visited Cancun, this was the first time to an all inclusive hotel and I will say it's one of the best times I've ever had, especially with the swim up pool room will definitely be back next year again, but staying longer this time. For more relaxing moments.
Wilfred
於 2025 年 5 月住了 3 晚
10/10 有夠讚
Reneisha
情侶出遊
2025 年 6 月 28 日
喜歡:整潔度和設施服務
Everything was good. I would just not want kids in the wet swim up bar other than that overall it was a good experience.
Reneisha
於 2025 年 6 月住了 2 晚
4/10 不太好
Hassan
家庭旅遊, 親子旅遊
2025 年 6 月 26 日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
Food was good, only the staff were so rude and not respectful. They gave us hard time with the extra cost they obligated us to pay when we arrived to the hotel. It wasn’t all inclusive, even that we had the reservation all inclusive. When we asked them each one of the staff gave us a different number to pay, then we talked to the manager, and he said if you don’t like it, leave your room, which was so rude from him, and show us that he doesn’t have any management skills. We had to pay that extra cost that they mentioned because we didn’t have any other options especially that we have kids with us which was so embarrassing to us.
Hassan
於 2025 年 6 月住了 5 晚
8/10 不錯哦
Victor
家庭旅遊
2025 年 6 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Nice
Victor
於 2025 年 6 月住了 2 晚
6/10 一般般
Cindy L
2025 年 6 月 25 日
喜歡:住宿環境和硬體
Booked a swim up but was tool AC was broken, ended up on the 7th floor beach front. Room was nice but not cold enough. Dining room and buffet barely have AC. Buffet food was ok, restaurants were good but not great.
Likes: pool to right at the beach.
Cindy L
於 2025 年 6 月住了 8 晚
10/10 有夠讚
Yurisdan Aldana
家庭旅遊
2025 年 6 月 25 日
喜歡:設施服務
Excellent
Yurisdan Aldana
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Beti
家庭旅遊
2025 年 6 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All staff was very kind and helpful. Any questions every staff member was willing to help and informative. Thanks for the great experience!
Beti
於 2025 年 6 月住了 3 晚
6/10 一般般
Suvasish
家庭旅遊
2025 年 6 月 24 日
喜歡:員工素質、設施服務和住宿環境和硬體
Food are very expensive and not too many choices.
Suvasish
於 2025 年 6 月住了 4 晚
8/10 不錯哦
rafeena
家庭旅遊
2025 年 6 月 24 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I think the restaurants AC need to be updated since I had to step out for air multiple times or have outdoor seating for those who need natural air which was cooler than the inside at the time we were there. Also, the reserved restaurants have the same menu daily so we had to eat the same thing multiple times. Believe the menu should change daily since most people vacation period is for a week. Staff service was excellent except that one staff cursed in spanish and think we didn't understand. The others were very nice throughout our stay. Kids pool was slippery and need more attention. Otherwise, lovely property, great and hard working staff. Happy to be there
rafeena
於 2025 年 6 月住了 5 晚
10/10 有夠讚
Cheko
親子旅遊
2025 年 6 月 24 日
喜歡:整潔度、設施服務和住宿環境和硬體
Excelente
Cheko
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Mary
2025 年 6 月 23 日
It’s a great low budget all inclusive hotel. They do let uber drivers pick you up at the hotel. The food is great. The staff is so helpful and nice. I would totally recommend