Downtown Cancun, a neighborhood in Cancun, is home to Casa Cristal. The area's natural beauty can be seen at Playa Tortugas and Langosta Beach, while West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Cancun travel guide
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
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Communal living room
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Shower
Towels provided
Entertainment
32-inch flat-screen TV with digital channels
Streaming services
Food and drink
Coffee/tea maker
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Air conditioning
Laptop workspace
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
The front desk is open daily from 10:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
We should mention
This property does not have elevators
No pets and no service animals are allowed at this property
Frequently asked questions
Is Casa Cristal pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Casa Cristal?
As of 2026/8/18, prices found for a 1-night stay for 2 adults at Casa Cristal on 2026/8/19 start from NT$1,261, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking?
Self parking is free at this property.
What time is check-in at Casa Cristal?
Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.
What time is check-out at Casa Cristal?
Check-out is at 11:00 AM.
Where is Casa Cristal located?
Located in Downtown Cancun, this guesthouse is within a 15-minute walk of Plaza Nichupte Shopping Mall and Plaza Las Americas. Royal Yak Casino and Sports Book and Amerimed Hospital are also within 15 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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