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BOK21

3.0 star property
A peaceful garden retreat in Downtown Cancun where travelers can relax outdoors while having access to helpful concierge services whenever needed

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BOK21 sits in Downtown Cancun's center, offering a quiet escape with its garden and outdoor furniture. Guests connect to WiFi from their rooms or relax on the terrace, with concierge services and round-the-clock front desk staff ready to assist with any needs.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Habitacion King

Free WiFi, bed sheets

Habitacion King

Highlights

Balcony
Air conditioning
Flat-screen TV
Private bathroom
Coffee/tea maker
Free bottled water
Netflix
Digital channels
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Suite

Habitacion Suite | Free WiFi, bed sheets

Habitacion Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Coffee/tea maker
Free bottled water
Netflix
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Coffee/tea maker
Free bottled water
Netflix
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed
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About the neighborhood

Map
Bonampak, Cancun, QROO, 77500

What's nearby

  • Benito Juarez Municipal Building - 9 min walk - 0.8 km
  • Las Palapas Park - 11 min walk - 1.0 km
  • Plaza Las Americas - 13 min walk - 1.1 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Puerto Cancun Marina Town Center - 4 min drive - 2.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Arandanos - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪La Dolce Vita - ‬3 min walk
  • ‪Rino's Ristorante & Paninoteca - ‬2 min walk

About this property

BOK21

Hotel near Plaza Las Americas
Located close to Playa Tortugas and Ultramar Ferry Puerto Juárez, BOK21 provides a terrace and a garden. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), concierge services, and outdoor furniture
  • Tour/ticket assistance
Room features
All guestrooms at BOK21 boast comforts such as air conditioning, as well as amenities like free WiFi and free bottled water.
More amenities include:
  • Showers and free toiletries
  • 55-inch flat-screen TVs with Netflix, streaming services, and digital channels
  • Coffee/tea makers and daily housekeeping

Similar properties

Reception
Torre Yaxche 39
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
8.8 out of 10, Excellent, 36 reviews
The price is NT$1,268
NT$1,678 total
includes taxes & fees
Jan 9 - Jan 10
Torre Yaxche 39

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No elevator

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Is BOK21 pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at BOK21?

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM. After-hours check-in is not available.

What time is check-out at BOK21?

Check-out is at noon.

Where is BOK21 located?

Located in Downtown Cancun, this hotel is 0.6 mi (0.9 km) from Plaza Las Americas and within 3 mi (5 km) of Playa Tortugas and Ultramar Ferry Puerto Juárez. Langosta Beach and Tortuga Beach are also within 6 mi (10 km).

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Reviews

BOK21 Reviews

8.2

Very Good

8.4

Cleanliness

8.2

Amenities

8.2

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 36 out of 71 reviews
Rating 8 - Good. 19 out of 71 reviews
Rating 6 - Okay. 8 out of 71 reviews
Rating 4 - Poor. 2 out of 71 reviews
Rating 2 - Terrible. 6 out of 71 reviews

Reviews

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun
Stayed 6 nights in Dec 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a convenient location within walking distance of shop, restaurant and entertainment
Stayed 3 nights in Aug 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space.
Stayed 3 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 7 nights in Mar 2025

4/10 Poor

miguel

Liked: Cleanliness
Disliked: Staff & service, amenities
Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night.
Stayed 8 nights in Jul 2025

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but theres a lot of noisy traffic in front the hotel.
Stayed 2 nights in Jul 2023

8/10 Good

ken

Liked: Property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what I needed.
Stayed 2 nights in Dec 2024

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
Stayed 1 night in Dec 2023

2/10 Terrible

shakir sabah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
Stayed 10 nights in Apr 2025

8/10 Good

Kathryn

Liked: Staff & service
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente en todos los aspectos.
Stayed 9 nights in Dec 2025

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bueno
Stayed 1 night in Dec 2025

10/10 Excellent

ELIZABETH

Liked: Cleanliness, amenities, property conditions & facilities
Lo recomiendo là pase divino❤️
Stayed 3 nights in Nov 2025

8/10 Good

Octavio

Liked: Cleanliness, amenities, property conditions & facilities
Una habitación muy buena y limpia.
Stayed 1 night in Nov 2025

10/10 Excellent

Esthevenson

Liked: Cleanliness, amenities, property conditions & facilities
5stars
Stayed 5 nights in Oct 2025

10/10 Excellent

Othón

Liked: Cleanliness, amenities, property conditions & facilities
Limpio.
Stayed 10 nights in Oct 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones comodas y agradables, un lugar acogedor para estar.
Stayed 6 nights in Sep 2025

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 3 nights in Jun 2025

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una buena opcion, para pasar una o dos noches.
Stayed 1 night in Jul 2025

6/10 Okay

Viridiana

Disliked: Amenities
Confortable
Stayed 7 nights in Jun 2025

8/10 Good

Augusto Giovani

Liked: Staff & service, property conditions & facilities, room comfort
Bien. Un lugar accesible, bien ubicado y cuenta con lo necesario.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ashoka

Liked: Cleanliness, amenities, property conditions & facilities
CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
Stayed 2 nights in Jun 2025

10/10 Excellent

Claudia Cuevas

Liked: Cleanliness, property conditions & facilities
Muy buena ubicacion, seguro y comodo... algunos detalles pero bien
Stayed 4 nights in May 2025