I had really high hopes for our stay at this new Cambridge hotel… as the Instagram stories /website looked fantastic; which perhaps made the reality all the more disappointing!
We arrived on the 12th December. Cambridge was as usual, beautifully decorated for Christmas.
The Hobson, No tree… in fact, not a single decoration in sight. The receptionist response, “ we’ve been too busy to think about Christmas”.
Not the response expected when arriving for a festive stay and a real disappointment when walking past other hotels it was clear had made huge efforts to make their customer’s experience the best positive with some beautiful decorations. Not the Hobson!
On check in, the staff appeared inexperienced and dismissive. Zero information about the hotel, restaurant/breakfast options/times etc, check out, Wifi. literally nothing!
The only input from them was a demand for money for a room that I had already paid for in full, and was made to ‘prove’ that I had paid prior by showing them a copy of my Expedia receipt. Rude and unprofessional.
The room, although appeared clean in principle, had 2 chocolate wrappers on the floor!! Their mere presence makes you question how well cleaned it ‘actually’ was where staff cannot be bothered to clear up wrappers!
Check out was a shambles. The couple in front of us simply wanted an invoice printed. Almost 30 MINUTES later, the staff member was still floundering with no invoice printed out.
A shame. Promised so much. Delivered so little
