Upon coming to this property I booked one night stay at the end of my vacation knowing I had to be at the airport early the next morning. I was very unsatisfied once arriving. I got to the airport at 9 pm, and called 8 times for a shuttle, nobody answered the phone. I finally got through to the restaurant in the hotel to which they got me a staff member, and the shuttle picked me up at 10 pm. I got in the shuttle and instantly got a lecture from the shuttle driver about patience and arguing with me about the time I wanted to be at the airport the next morning for my flight. I instantly had a terrible gut feeling. I got to the hotel and immediately realized the pictures on Expedia didn’t match what the hotel / hotel room looked like at all. The room was run down, the phone didn’t work, the water in the bathroom sink wasn’t working, the elevator was run down, and people were arguing in my hallway. The only way to keep your room power on was to keep your room card in the slot in the wall. As a female, in her 30s traveling solo, I felt so unsafe. I was there for 10 minutes before I went downstairs and asked to check out and get a refund that I was going somewhere else. They refused the refund twice, and I still went somewhere else. I won’t be returning here.