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Reviews of Tower Hill Hotel

3.5 out of 5
Tower Hill Hotel
20, Baeksan-gil, Jung-gu, Busan, Busan

Reviews

8.6

Excellent

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 465 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 18 out of 1003 reviews" "
Rating 2 - Terrible. 6 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service
We really enjoy our stay at this hotel. Staff was very friendly and helpful with us. We had the Tower Near and a lot of other places.
Stayed 2 nights in Apr 2024
Response from TOWERHILL on 2024/4/22
Hello, this is Tower Hill Hotel.Thank you for your review.We will actively reflect your feedback and try to become a better hotel.Thank you.

10/10 Excellent

Huong

Stayed 2 nights in Mar 2024
Response from TOWERHILL on 2024/4/22
Hello, this is Tower Hill Hotel.Thank you for your review.We will actively reflect your feedback and try to become a better hotel.Thank you.

8/10 Good

ANGIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 5 nights in Nov 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, parking was free of charge. Clean hotel and easy to find.
Stayed 3 nights in Oct 2023

8/10 Good

Sum Yee Selina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and value for money
Stayed 3 nights in Sep 2023

10/10 Excellent

Jennifer, Surprise

Traveled with family
Location is 10-15 min walk to mall and shopping, 20 to Busan tower. Food closes early on Sat and Sun, so only options are near shopping. Door doesn’t have deadbolt or secondary lock like most places. Nice staff. Would return. Short ride to Busan station and Gamcheon is fairly close by bus as well.
Stayed 2 nights in Aug 2023

8/10 Good

Everette

Traveled with family
Liked: Staff & service
Location: Really good. A walk away from the busy city center and restaurants. Easy access to transport and shops. Cleanliness: The carpet condition is not to my standard. The beddings and toilet are really clean which is more important. Overall: I am happy with my stay with Towerhill. The most I like about it is its location and their staff. They've got several options for breakfast and dining but there was plenty in the area anyway. I would recommend Towerhill but to my friends who are not very particular with carpets.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

8/10 Good

David

Stayed 1 night in Mar 2023

8/10 Good

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Yuh Huei

Traveled with family
Average. .
Not really happy . Requested the bed sheet to be replaced for 3 times on three days. But not done. Also I booked for 3 person room and only provided with two set of towels everyday. The room is spacious . That’s about it .
Stayed 3 nights in Jun 2022
Response from 프론트데스크, 김아현 on 2022/6/26
Hello, this is Tower Hill Hotel. We are sorry that you were not satisfied during your use. We will become a Tower Hill Hotel that develops further by reflecting the valuable feedback you have left. thank you, Have a good day.

10/10 Excellent

Min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
스태프분들 너무 친절하고 서비스가 완전 짱입니다. 호텔방은 조금 낡은 느낌이 없잖아 있었는데 친절한 스탭분들 덕에 기분좋게 지냈습니다. 이틀 예약했는데 하루 추가해서 사흘 잘 지내고 왔습니다.
Stayed 2 nights in Jun 2022
Response from 프론트데스크, 김아현 on 2022/6/22
안녕하십니까 고객님, 타워힐호텔입니다. 고객님께서 전반적으로 만족하신 것 같아 매우 기쁜 마음입니다. 추후에 다시 뵙게 된다면 더욱 만족 드릴 수 있도록 노력하겠습니다. 감사합니다,

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Derek K

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extra Charges?
For some unknown reason there were extra charges after check out that Tower Hill Hotel was unable to help me rectify. Be vigilant and check you statements after check out!
Stayed 1 night in Nov 2020

10/10 Excellent

Derek K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Pleasant stay
Hotel location is very convenient and value for money. Hotel staff were very helpful too!
Stayed 3 nights in Nov 2019
Response from 김민석 on 2019/11/30
Thank you for writing a review. We look forward for your next stay.

8/10 Good

Steve, Burna Park, USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasure to stay at this hotel. People were very friendly.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

LAI, Malaysia

Traveled with group
Liked: Cleanliness, staff & service
Hotel does not provide any blanket guests even though weather was cold at night. In fact, there is additional charges on the blanket request - 25,000 KRW/night
Stayed 4 nights in May 2019
Response from towerhillhotel on 2019/6/26
Thank you for writing a review. We're trying to provide better service. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but a bit too hot rooms
Very happy with everything except that room temperature was a bit too hot and can’t be adjusted
Stayed 3 nights in Feb 2019
Response from towerhillhotel on 2019/3/11
Thank you for writing review. We're sorry about that. We'll try to provide better service. Thank you.

8/10 Good

Charlene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel in a very good location which is very close to Busan Tower, and the main shopping street. Check in and out was very easy and staff are very friendly. I would definitely recommend this hotel.
Stayed 4 nights in Dec 2018
Response from 김지은 on 2018/12/12
Thank you for writing a review. We'll try to provide better service . We look forward for your next stay. Thank you so much.

6/10 Okay

G, Texas

Disliked: Property conditions & facilities, room comfort
Room very small and furniture is pressed against the walls, limited walking space in room. Bathroom has poor design and layout. Hotel is an old property that has had a renovation but the floorplan is limited in size. The value for the price is not there. Better options for the money.
Stayed 1 night in Oct 2018
Response from 유현민 on 2018/11/21
I'm sorry if it was inconvenient. We will try to provide better service at the next hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We spent two nights at the hotel and we were satisfied with our stay. The best thing about this hotel is the location, especially if your goal is to shop and also sight-see on a tight schedule. The room was clean but worn, especially the carpet. It was nice to have a western-style bath and shower curtain. The restaurant and coffee shop, however, are not very good. We learned quickly to seek out better options close by, such as Check in Busan a few feet away. We probably would try another location next time we visit Busan; the hotel was OK but not worth returning to, in my opinion.
Stayed 2 nights in Oct 2018
Response from 유현민 on 2018/11/23
The hotel's old facilities are constantly being renovated, so we will not be inconvenienced next time you stay. And there will be a delicious restaurant and coffee shop nearby so it will be easy to make a choice. Thank you.

8/10 Good

Chia Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Belle

Liked: Property conditions & facilities, room comfort
Not clean not helpful
整體不算太差，但酒店清潔程度一般，員工比較冷漠，不太願意幫助客人。 Staffs are not helpful.
Stayed 3 nights in Aug 2018

8/10 Good

Chia Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but the bathroom floor has water everywhere. At least provide some slippers that are for bathroom use. That's about it.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, walking distance from downtown area and Busan Tower.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Staff & service
Overall facility can be improved. Breakfast is warm/cold especially soup.
Stayed 3 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The room was smaller then most places I have stayed at. It smell like humidity when we opened the door but once inside and with the air conditioner on, I couldn’t smell it anymore. It also had a good location the Busan tower was right behind it. And the biff Square Was about 3 blocks away (walking). Gamcheon culture village was 2 bus stops away. If I were to come back to Busan I would definitely stay here again.
Stayed 2 nights in May 2018

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jerri, malaysia

Liked: Room comfort
GOOD
great location for sight seeing and to subway ,helpful and friendly staff, alot of restaurants nearby..and quite peaceful
Stayed 2 nights in Apr 2018

6/10 Okay

selina

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Edmund, Singapore, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was located very near to Nampo and Jungang station. Within less than 10 mins we already reached the hotel, however we reached quite early, ended up having coffee nearby before the stipulated check-in time at 3pm. Otherwise, everything was awesome.
Stayed 1 night in Mar 2018
Response from Soomin Park on 2018/3/26
Hello This is General Manager of Towerhill Hotel. First, thank you for leaving a valuable post. I'm glad you stayed comfortable. Thank you. We will always be friendly and comfortable I will do my best to be a good hotel. I hope you enjoy your day. Thank you.

10/10 Excellent

KA LAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat and clean hotel
Hotel was just outside Nampo Station Exit 7, opp road about 3 mins walk. Plenty of money exchange along the road. Close to the Tower and shopping areas like Lotte or Jagalchi market. Nice hotel, simple and clean. Room was about 20msq, bathroom was bigger than others. Breakfast was good but close early at 9:30, that was the downside. Wifi is fast. Reception ladies can speak English! We come in with some inconvenience, the receptionist was so nice to let us checkin early so that i can have rest. Would come back again and recommend to friends.
Response from 유현민 on 2018/3/6
We will always strive to provide the best service. Thank you.

8/10 Good

Jo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of night market
Is rather centralised to the fish markets and all the night markets. Less than 100m of walking distance from metro.
Stayed 3 nights in Nov 2017
Response from Towerhillhotel on 2018/1/6
Thank you for your comment. It is very helpful for us to know about our hotel. We will be keep upgrading ourselves and try to become best hotel in Korea.

8/10 Good

Leo, singapre

Liked: Staff & service
Close to all the shopping area
Is very convenient to get to the fish market, Lotte Department Store n night market.
Stayed 4 nights in Nov 2017
Response from Towerhillhotel on 2018/1/6
Thank you for your comment. We are very glad to hear that our hotel is convenient to get to the fish market and other famous places. We will be keep updating ourselves and try to become best hotel in Korea.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Front desk Steff are very kind.
Stayed 5 nights in Nov 2017
Response from GM on 2017/11/29
Hello This is General Manager of Towerhill Hotel. First, thank you for leaving a valuable post. I'm glad you stayed comfortable. Thank you. We will always be friendly and comfortable I will do my best to be a good hotel. I hope you enjoy your day. Thank you. Yours Sincerely General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was definitely worth the money! Clean, comfortable and close to the international market. Will definitely stay again the next I’m in Busan.
Stayed 2 nights in Oct 2017
Hello This is General Manager of Towerhill Hotel. First, thank you for leaving a valuable post. I'm glad you stayed comfortable. Thank you. We will always be friendly and comfortable I will do my best to be a good hotel. I hope you enjoy your day. Thank you. Yours Sincerely General Manager

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic accommodation with fast Wifi
Tower Hill is clean and comfortable and the location is convenient by foot to the international market and modern shopping streets and Jagalchi fish market while being far enough away to be relatively quiet. It is pretty basic accommodation but the Wi-Fi is fast and between that and the location and the price, I was completely satisfied.
Stayed 2 nights in Oct 2017
Hello This is General Manager of Towerhill Hotel. First, thank you for leaving a valuable post. I'm glad you stayed comfortable. Thank you. We will always be friendly and comfortable I will do my best to be a good hotel. I hope you enjoy your day. Thank you. Yours Sincerely General Manager

8/10 Good

John , Shenzhen,China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel located In the Downtown
This is a good hotel located in the downtown,metro station is less than 500 meters away from the hotel. Clean,the internet connection is good ,fast enough . I'll choose it next time if i visit Busan again.
Stayed 2 nights in Oct 2017
Response from GM on 2017/10/21
Hello customer Tower Hill Hotel General Manager is a one-haun. First, thank you for leaving a valuable post. I'm glad you stayed comfortable. Thank you. We will always be friendly and comfortable I will do my best to be a good hotel. I hope you enjoy your day. Thank you.

6/10 Okay

ChiChen

Good location

8/10 Good

Chor Ping

Liked: Cleanliness, staff & service, property conditions & facilities
Small but friendly
Room was small with no wardrobes but clean and tidy. Staff were helpful and location is convenient.
Response from Towerhill Hotel Staff on 2018/1/6
Hello customer, this is staff of Towerhill Hotel. We are very appreciated of your comment. Your comment is very helpful for us. We will be keep upgrading ourselves and try to become best hotel in Korea.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value stay near Nampo
good size room, comfy beds n great convenience.