Front of property - evening/night
Check availability

Reviews of Country Inn & Suites by Radisson, Buffalo South I-90, NY

2.5 out of 5
Country Inn & Suites by Radisson, Buffalo South I-90, NY
164b Slade Ave, Buffalo, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 528 out of 1084 reviews" "
Rating 8 - Good. 280 out of 1084 reviews" "
Rating 6 - Okay. 119 out of 1084 reviews" "
Rating 4 - Poor. 92 out of 1084 reviews" "
Rating 2 - Terrible. 65 out of 1084 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Neki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel but it's starting to age.
Stayed 2 nights in May 2024

10/10 Excellent

jane t

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable & safe
Stayed 1 night in May 2024

6/10 Okay

Evelyn

Traveled with family
Liked: Staff & service
Property is very dated and room wasn’t quite the cleanest. Staff were very nice and friendly.
Stayed 1 night in May 2024

6/10 Okay

Steve

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Partap, Scarborough

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
A decent stay overall but even though the hotel charges $50 per dog, there is no fenced area to let the dog play or burn some energy. The only grassed section is the small lawn upfront. Not a great place to stay if you are accompanied by a pet.
Stayed 1 night in May 2024

10/10 Excellent

Felicia

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, the hotel was clean but the breakfast bagels seemed stale and french toast was very hard. The waffles were very chewy but there were other options like cereal and beverages that were good.
Stayed 1 night in May 2024

10/10 Excellent

Karen, Easthampton

Stayed 1 night in May 2024

10/10 Excellent

Marilla, BOZEMAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 10-15 min from the airport. There's some restaurants close to the hotel. The hotel breakfast was decent- not great vegetarian options.
Stayed 1 night in Mar 2024

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Room was clean. Parking was easy. Close to the family we were visiting. I would only like to see overhead lighting in the main room and more lighting in the bathroom.
Stayed 4 nights in May 2024

8/10 Good

Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the double shower stall was great. Ice machine was broken on 3rd floor which was inconvenient but not a deal breaker. Would definitely stay there again
Stayed 1 night in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/5/8
Elaine,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a nice big dinning area with a good selection of breakfast food.It was easy to come and go from there to get to Mercy hospital where my wife had her surgery.
Stayed 2 nights in Apr 2024
Response from Xiomara R on 2024/5/8
Gary,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean..comfortable...quiet.. affordable price. Wish the pool would have been opened but other than that staff was super friendly and accomodating.
Stayed 1 night in May 2024
Response from Xiomara R on 2024/5/4
Amy,Thank you so much for your review. We apologize the pool was not operating during your stay. Thank you for the kind words about our staff. We hope you return!

8/10 Good

Matthew

Stayed 1 night in May 2024
Response from Xiomara R on 2024/5/4
Thank you for your review!

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
enjoyed our stay
Stayed 3 nights in Apr 2024
Response from Xiomara R on 2024/5/4
Thank you so much for your review! We hope to see you again!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool out of service but could use the one next door.
Stayed 3 nights in Apr 2024
Response from Xiomara R on 2024/5/8
Jeffrey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

D Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel well maintained great breakfast the staff keep the breakfast items stocked and clean even when it was busy we'll be back next time we're in the area.
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/5/8
D Stephanie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

Brooke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing. Super friendly and extremely helpful!
Stayed 2 nights in Apr 2024
Response from Xiomara R on 2024/4/26
Brooke,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Steve

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would love it if the property that I left in my room was returned
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/25
Steve,What is the property you forgot in the room? Please call the hotel.

4/10 Poor

Keiyonna

Stayed 2 nights in Apr 2024

4/10 Poor

Brian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was old and dated. There was a hole in the bedroom door, stains on the couch and generally in poor condition.
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/25
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Tania

Liked: Property conditions & facilities
Disliked: Cleanliness
The room we stayed in was large. It could use a coat of paint and there was dirty cob webs on the ceiling near the heating vent
Stayed 2 nights in Apr 2024
Response from Xiomara R on 2024/4/25
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Get your pool working
Stayed 2 nights in Apr 2024
Response from Xiomara R on 2024/4/25
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We are working very hard to get the pool to work. We hope you come back again

4/10 Poor

Chaitanya

Stayed 1 night in Dec 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always pleasant. We were on the 2nd floor which l liked as there were stairs going right up to the second floor. I could use them going down and sometimes going up depending on how my legs were at the time. Unfortunately they had no hot tub even though one was advertised and the pool was too cold to go into. The only 2 faults l found with the room there was a stain on the rug but that was no biggie as l had my slippers with me. The other was they need more lights where the beds are. We took the one lamp off the desk and put it between the beds. But that one lamp was not enough. I like to read but was difficult when it got dark out.
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great price!
Stayed 1 night in Apr 2024

8/10 Good

Kellyanne

Traveled with family
Disliked: Cleanliness, staff & service, amenities
We had a spill of water and used our towels to clean it up but when we asked for towels to replace those we were told they only had hand towels avail. There was blood on the mattress of our bed and a weird bloodstain on the wall and lamp.
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/18
Kellyanne,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Buffalo South I-90, NY. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Heidi

Traveled with family
Disliked: Staff & service
We had 5 people in our group, and the hotel only provided 2 bath towels. When asked for additional towels, I was told they didn't have any and they could give me hand towels instead. The furniture and beds were otherwise fine, if a bit dingy and run-down looking. Not what I expected from a Country Inn and Suites
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/18
Heidi,Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Buffalo South I-90, NY. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/5/8
Kimberly,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff very helpful
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/14
Lynne,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Olivier

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room wasn't really clean (bathroom and table)
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/13
Olivier,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/14
Gary,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the free breakfast everyday
Stayed 3 nights in Apr 2024
Response from Xiomara R on 2024/4/12
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Courtney

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice for not too much money. The suite we stayed in was very spacious for a family of 3 with 2 dogs. The staff was so welcoming. Everyone we met that worked there was extremely friendly and personable. The breakfast was good! It was a very pleasant stay. I would absolutely come back.
Stayed 3 nights in Apr 2024
Response from Xiomara R on 2024/4/12
Courtney,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Joseph

Traveled with family
Liked: Staff & service
Room was over priced. They have no attention for detail rooms need paint job. 2 bedroom room only one blanket on one bed. 1 bathtowel in bathroom. Mattress old pillows all beat up dirty tissues behind bed. Bulbs out in bathroom toilet does flush properly.
Stayed 2 nights in Apr 2024
Response from Xiomara R on 2024/4/12
Joseph,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

6/10 Okay

Andrea

Stayed 1 night in Apr 2024
Response from Xiomara R on 2024/4/9
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Shann

Traveled with family
The stay was not bad. The price was good, the breakfast was fair. The rooms were dated and need of an updated. The pull out couch was ripped, dirtt comfortable. There there were no blankets, and only 1 very small pillow, and there were only 2 shower towels so I had to get more. I had a suite with my daughters having the room, with me sleeping on the pull out. One of the keys did not work and needed to be programmed. The room was cold and even though I turned up heat, there did not seem to be much heat in bedroom where the ducts a Are. The. Tub was dirty and there was no bath mat on tub floor. Lastly, the staff was not overly friendly on checkin or checkout - while she was not mean, she was not personable and did not smile at all - very matter of factly. Lastly, at breakfast on last day, all the dude did was complain to guests who were coming for food at 10am, who were asking for food, that he could not keep up. I heard him say at least twice to guests 30 or more feet away from where we were sitting, that he was open since 6:30 and yet everyone waits until 10 am for food and he can’t keep up! The reality is this was Sunday morning after a busy night, with a 12noon checkout, there is nothing wrong with patrons coming at 10 since food is served until 10:30. The fact is, it was clear he just did not want to make anymore and that is not acceptable. Your hotel should now that lots of people on weekends will sleep and eat later - its not hard to plan and staff accordingly!!
Stayed 2 nights in Mar 2024
Response from Xiomara R on 2024/4/9
Shann,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Kristin

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We haven’t stayed here in a few years, but one noticeable change was the lack of towels. The pool was stocked with hand towels & our room only had 2 full sized towels, 1 hand towel & no bath mat. I went to the front desk to ask for another towel for our daughter & was told they didn’t have any until they did laundry. I asked why a double queen room would only be stocked with 2, and they told me it was because our reservation was for 2 people….plus 1 child I pointed out, which apparently don’t count. My 9-year old needs their own dry towel! With rooms priced at $250/night, they can afford to buy some more towels. This is our last time staying here!
Response from Xiomara R on 2024/4/9
Kristin,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Belinda

Stayed 1 night in Apr 2024

6/10 Okay

Linda

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The man who was in charge of the breakfast was terrible. He kept complaining out loud about the people in the dinning area. There was very limited food. We were there at 9:45 and there was hardly anything. He kept saying that people should not come last minute to eat and that he would only bring out small amounts of food at a time. We spoke to other guests and they thought the same thing. He made us feel so uncomfortable even to ask for more ketchup packets. Breakfast was included and was not supposed to be done by an angry man. Our room only had 2 towels for 4 people. We heard other guests complaining about this also. Why would a room not already be ready for this many guests? That's what we paid for. It was impossible to get more. This is will definitely be our last time there.
Stayed 1 night in Mar 2024
Response from Xiomara R on 2024/4/5
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

STUART

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom and bathroom were very clean. More than enough linens. Staff very pleasant and helpful. Breakfast was well stocked and when anything ran out - someone immediately restocked. Our stay was a pleasure. We would recommend.
Stayed 1 night in Mar 2024
Response from Xiomara R on 2024/4/3
STUART,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Linda

Stayed 2 nights in Mar 2024

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Xiomara R on 2024/3/31
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Xiomara R on 2024/3/31
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Gloria, Fulton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Xiomara R on 2024/3/30
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Xiomara R on 2024/3/30
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Domenic

Stayed 1 night in Mar 2024