View from property

Reviews of Soho Brisbane

3.5 out of 5
Soho Brisbane
333 Wickham Terrace, Spring Hill, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 287 out of 1001 reviews" "
Rating 8 - Good. 439 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very centrally located between all the things we visited over the weekend for; fortitude valley, howard smith wharves, CBD and Suncorp Stadium. All walkable within about 2km/30m tops but scooters everywhere for convenience. Access and rooms felt safe. Facilities are very limited and basically you just have a room here, which suited us perfectly. Rooms were small but functional and everything inside worked properly and was extremely clean. Hotel staff at reception very helpful and efficient: although a small hotel, the gentleman gave the impression of having been former career concierge or hotel manager at much larger hotel. Parking was easy as we arrived a little before check in but is limited. Weekend parking in back streets free though which is good. Cleanind staff always friendly when passing by. My first observation on arrival from the driveway was the cleaning staff wiping the room balcony balustrades outside, which i thought was impressively thorough and good attention to detail.
Stayed 1 night in Apr 2024
Response from Soho on 2024/4/21
Thanks for your wonderful feedback, it's great to see you enjoyed your stay with us and we really look forward to welcoming you back again!

8/10 Good

Mitch

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was spoken to as if I was a child throughout the whole check-in process. I felt like I'd done something wrong from the second I walked into reception. Rooms were immaculate, good location, prompt correspondence after booking and a friendly confirmation email with very clear instructions the day before arrival. Will definitely stay again.
Stayed 3 nights in Mar 2024
Response from Soho on 2024/3/26
Thanks for your feedback, we really appreciate you staying with us and we look forward to seeing you again next trip!

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to Brisbane Private Hospital. Transport options Are excellent
Stayed 3 nights in Feb 2024
Response from Soho on 2024/3/19
Thanks for your lovely feedback, it's great to see you enjoyed your stay with us and we hope to welcome you back again in the future!

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price
Stayed 1 night in Feb 2024
Response from Soho on 2024/3/12
Thanks for staying with us, we really appreciate your feedback and look forward to welcoming you back again!

10/10 Excellent

Hin Lam Henry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice and patient. They are helpful and to give travel tips and advice. Truly enjoy staying over there.
Stayed 2 nights in Feb 2024
Response from Soho on 2024/2/29
Thanks for your lovely feedback, it's great to see you enjoyed your stay with us and we hope to welcome you back again in the future!

8/10 Good

Ellora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel when exploring Brisbane. It is close to the train station and the surroundings of botanical gardens makes it a lovely place to explore. The room is basic, but it is clean and everything works well.
Stayed 2 nights in Feb 2024
Response from Soho on 2024/2/16
Thanks for your lovely feedback, we're really happy to see you enjoyed your stay with us and look forward to welcoming you back again!

10/10 Excellent

David, Wollongong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for a one night stopover. Rooms are on the small side but perfectly adequate for what we needed. Only downside is no lift access and we were on the 4th floor.
Stayed 1 night in Feb 2024
Response from Soho on 2024/2/11
Thanks so much for staying with us, we really appreciate your great feedback and hope to welcome you back again one day!

6/10 Okay

Paula

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Very small room & shower area. Clean and tidy, great check in experience. Unsecure car park.
Stayed 1 night in Jan 2024
Response from Soho on 2024/2/8
Thanks for staying with us, we really appreciate your feedback and look forward to welcoming you back again

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Out of the way, but close enough, Friendly and Helpful staff
Stayed 6 nights in Jan 2024
Response from Soho on 2024/2/4
Thanks for staying with us, we really appreciate your feedback and look forward to welcoming you back again!

8/10 Good

Kylie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Soho on 2024/1/23
Thanks for your lovely feedback, we're glad to see you enjoyed your stay with us and look forward to welcoming you back again!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a great simple room.
Stayed 1 night in Jan 2024
Response from Soho on 2024/1/8
Thanks for your lovely feedback, we're so happy to see you enjoyed staying with us and we look forward to welcoming you back again!

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Soho on 2024/1/8
Thanks for your lovely feedback, we're so happy to see you enjoyed staying with us and we look forward to welcoming you back again!

2/10 Terrible

Nicole

Was charged an extra $50 for arriving after hours, at no time was this communicated to me that I would be charged extra for turning up at 8:15pm and I spoke to the staff multiple times before arriving and when I arrived, they just charged the extra to my my card after we left the next morning
Stayed 1 night in Jan 2024
Response from Soho on 2024/1/8
Thanks for your feedback - the hotel did not charge your card 50 - could you please check the merchant details on your card account and contact us when you return from your cruise to discuss.

10/10 Excellent

Elissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again. Easy check in and very clean, nice rooms.
Stayed 1 night in Dec 2023
Response from Soho on 2024/1/8
Thanks for your lovely feedback, we're so happy to see you enjoyed staying with us and we look forward to welcoming you back again!

6/10 Okay

Ellen

Traveled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Soho on 2023/12/8
Thanks for staying with us, we look forward to seeing you again next trip!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Soho on 2023/12/6
Thanks for staying with us, it's great to see you enjoyed your stay and we look forward to welcoming you back again!

8/10 Good

Bree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, value for money
Stayed 1 night in Dec 2023
Response from Soho on 2023/12/6
Thanks for your lovely comments, it's great to hear you enjoyed your stay and we look forward to welcoming you back again!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and nice friendly staff.
Stayed 1 night in Nov 2023
Response from Soho on 2023/11/28
Thanks for your lovely feedback, it's great to hear you enjoyed your stay with us and we look forward to welcoming you back again!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023
Response from Soho on 2023/11/23
Thanks for your great feedback, we're happy to see you enjoyed your stay with us!

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Soho on 2023/11/19
Thanks for your great feedback, we're happy to see you enjoyed your stay and look forward to welcoming you back again next trip!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Soho on 2023/11/18
We really appreciate your great feedback, thanks for staying with us. Look forward to welcoming you back again!

2/10 Terrible

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Soho on 2023/11/19
Sorry to hear you were disappointed with your stay, we hope you find suitable accommodation in the future

8/10 Good

simon

Liked: Cleanliness, staff & service
Disliked: Amenities
.
Stayed 2 nights in Nov 2023
Response from Soho on 2023/11/13
Thanks for your great feedback, we look forward to welcoming you back again one day!

6/10 Okay

David

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Soho on 2023/11/13
Thanks for your feedback, we hope to welcome you back again!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same as before, excellent service and great rooms!
Second time back at the Soho and received a warm welcome again. Great rooms, central to city and public transport. Always great service and well-appointed rooms. See you next time I’m in Brisbane!
Stayed 4 nights in Nov 2023
Response from Soho on 2023/11/12
Thanks for your lovely comments, it's great to see you enjoyed your stay again and we look forward to welcoming you back!

8/10 Good

sue-ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to Ray and James, who came and found me when I managed to get lost! This place is conveniently located close to the Roma St Railway Hub - easy walking distance. The Soho is an older, quirky building but clean, tidy and has everything you need for a short stop over. The well stocked drinks fridge in reception is a godsend after a long travel day and no will to go wandering any further.
Response from Soho on 2023/11/10
Thanks for your lovely comments, it's great to see you enjoyed your stay and were well looked after. We look forward to welcoming your back again!

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Soho on 2023/11/12
Thanks for your feedback, it's great to see you enjoyed your stay and we look forward to welcoming you back again!

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Friendly
Stayed 1 night in Nov 2023
Response from Soho on 2023/11/2
Thanks for staying with us, we really appreciate your feedback and look forward to welcoming you back again!

10/10 Excellent

Louise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable no frills stay! Lovely and clean, excellent location, great staff ☺️
Stayed 1 night in Oct 2023
Response from Soho on 2023/10/29
Thanks for your lovely comments, we're so happy to hear you enjoyed your stay and we look forward to welcoming you back again!

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access when driving into city. Staff are friendly. Property is secure, use of keys not swipe cards. Walking distance to rail station.
Stayed 1 night in Oct 2023
Response from Soho on 2023/10/21
Thanks for your great feedback, we're so happy to hear you enjoyed your stay and look forward to welcoming you back again!

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found Soho clean, practical, value for money, quiet and once we got our head around where we were it was a great location. Rooms were small but all we needed.Being elderly we found transport diffucult. Walking was hills and hollows but we got ourselves sorted with uber, which was cost effective. The staff were amazing and full of great information. We would stay again.
Stayed 1 night in Oct 2023
Response from Soho on 2023/10/21
Thanks for your lovely feedback, we're so happy to hear you enjoyed your stay and look forward to welcoming you back again!

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Great location, short walk to Queen st. Small room and the TV didnt work....i didnt ask for it to be fixed though.
Stayed 3 nights in Oct 2023
Response from Soho on 2023/10/15
Thanks for staying with us, we'll have maintenance reset the TV. We appreciate your lovely feedback and are glad you enjoyed your stay with us and really look forward to welcoming you back again!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful obliging staff, quiet, safe area
Stayed 1 night in Oct 2023
Response from Soho on 2023/10/10
It's great to know you enjoyed your stay. We really appreciate your lovely feedback and look forward to welcoming you back again one day!

8/10 Good

thi huong giang

Liked: Cleanliness, staff & service
Thanks!
Stayed 2 nights in Sep 2023
Response from Soho on 2023/9/12
It's great to see you enjoyed your stay and we look forward to welcoming you back again!

8/10 Good

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from the reception staff. Small room but was fine for our one night stay. Clean and tidy.
Stayed 1 night in Sep 2023
Response from Soho on 2023/9/10
Thanks for staying with us, we really appreciate your great feedback and look forward to welcoming you back again!

8/10 Good

Judith

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Soho on 2023/10/27
Thanks for your great feedback, we look forward to welcoming you back again next time!

2/10 Terrible

Shay, Padstow

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fridge want on when I got there, had to wait ages for my drinks be cold. Barely any powerpoints. Couldnt get out on my balcony, door was deadbolted from the outside
Stayed 1 night in Sep 2023
Response from Soho on 2023/9/9
We're sorry to hear you were disappointed with your stay and hope you find suitable accommodation in the future

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Soho on 2023/9/8
It's great to see you enjoyed your stay, thanks for your great feedback, We look forward to welcoming you back again one day!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay
Stayed 1 night in Aug 2023
Response from Soho on 2023/9/1
Thanks for staying with us, we're happy you enjoyed your stay with us and we look forward to welcoming you back again!

4/10 Poor

T

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not happy
We found the receptionist arrogant and smug. Ok, we had an issue with some friends who we'd booked a room for but through poor health and no guaranteed onsite parking, couldn't make it. We asked about getting a refund, and she smugly went on and on about the fact we'd booked through an online scouce and not directly to the hotel. No empathy, just a superior attitude. We only asked once! When she'd got her moneys worth talking about bookings, she mentioned smoking in a way that made us both feel she believed we were smokers. Rude! Smoking is abhorrent. And there was an ashtray in our room. Huh? One good thing she did was let us in to our room early. And there was a big long black crack in the bathroom sink. And, we booked this place because our friends needed their car close. Their ad says free parking. This is not true because our friends rang the hotel and were told there was no guarantee of a park. This is on Hotels .com website. False advertising. We are out alot of money becase we chose this hotel on face value as to parking.
Stayed 2 nights in Aug 2023
Response from Soho on 2023/8/31
We're sorry to hear about your experience, we understand you did not see the information on hotels.com under 'At a Glance' which mentions that parking is limited. We hope you find suitable accommodation in the future

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Not enough parking
Stayed 3 nights in Aug 2023
Response from Soho on 2023/9/8
Thanks for staying with us, we look forward to welcoming you back again next trip!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A refreshing & comfortable stay.
From the really warm welcome to coming back each evening to a freshly made comfortable bed, my stay @ Soho was a pleasure. Good wifi, walking distance to nice restaurants, transport and city hall. Will certainly be back when I’m in Brisbane again.
Stayed 4 nights in Aug 2023
Response from Soho on 2023/8/21
Thanks for choosing to stay with us, we really appreciate your great feedback and look forward to welcoming you back again next trip!

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Was a nice and clean friendly place very short distance from main transport but it is straight up hill room is very small
Stayed 2 nights in Aug 2023
Response from Soho on 2023/8/17
Thanks for staying with us, we really appreciate your feedback and hope to welcome you back again!

8/10 Good

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front counter lady was amazing and very helpful and professional. The room was small and a little noisy from road noise but the price you pay for location. For what we paid it was excellent value for money.
Stayed 1 night in Aug 2023
Response from Soho on 2023/8/15
Thanks so much for staying with us, we really appreciate your great feedback and look forward to welcoming you back again next trip!

10/10 Excellent

Sangam

Stayed 1 night in Aug 2023
Response from Soho on 2023/9/3
Thanks for staying with us, we really appreciate your great feedback and look forward to welcoming you back again one day!

8/10 Good

Kymm

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Soho on 2023/8/14
Thanks for booking with us, we really appreciate your great feedback and look forward to welcoming you back again!

8/10 Good

Lynette

Traveled with partner
Liked: Amenities
Ok
Stayed 1 night in Aug 2023
Response from Soho on 2023/8/12
Thanks for staying with us, we really appreciate your feedback and hope to welcome you back again!

2/10 Terrible

Khoa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was really small and been knocked on the door twice and try to open the door when im in there. Wall really thin and i can hear everything. Staff was not professional in service.
Stayed 1 night in Aug 2023
Response from Soho on 2023/8/10
Thanks for staying with us, we're sorry to hear you were disappointed with your stay and hope you find suitable accommodation in the future

6/10 Okay

Albert Louie

Liked: Cleanliness
Very few parking space, ads said parking available but very tight spaces, no lift access, clean overall,
Stayed 5 nights in Aug 2023
Response from Soho on 2023/8/10
Thanks for staying with us, we appreciate your feedback and hope to welcome you back again

4/10 Poor

Nicola

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Friendly receptionist. Very basic outdated room. Lacking in plug sockets for charging devices. Noisy water pipes and fridge. Rooms not sound proof. At the time of staying the restaurant was closed.
Stayed 3 nights in Aug 2023
Response from Soho on 2023/8/8
Thanks for staying with us, we're sorry to hear you were not 100% happy with your stay and hope you find suitable accommodation next trip