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Dear Marie, Thank you so much for your kind review, we are so glad that you enjoyed your stay with us, and that our team were all welcoming and accommodating. We hope to welcome you back in the future!Best regards, -Chris, reception supervisor
Dear Osman,Thank you for taking the time to share your feedback and for rating your experience a perfect 5 out of 5! We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your support and look forward to hosting you again for another exceptional stay.
Ideal hotel for a short stay, close to station and easy walk to all attractions. Staff polite and helpful
Clare
Stayed 2 nights in Apr 2024
Response from Ana on 2024/4/13
Dear Clare, We are delighted to hear that you found our hotel ideal for a short stay. Thank you for acknowledging our convenient location and the polite and helpful staff. We look forward to welcoming you back soon. Best regards, Anaibis Brighton City Centre - Station.
10/10 Excellent
Joseph
2024/4/11
Joseph
Stayed 11 nights in Mar 2024
Response from Chris on 2024/5/2
Dear Joseph,Thank you for your kind review, we are so pleased to see that you enjoyed your stay with us and we hope to welcome you back in the future!Best regards, -Chris, reception supervisor
Dear Kenneth,Thank you for your feedback. If there are any areas where we can further improve to make your next visit even better, please let us know. We look forward to welcoming you back in the future.Kind regards,Ana
6/10 Okay
Christopher
2024/4/8
Everything was fine , but the breakfast was rubbish it was cold and we got a breakfast for half the price the following day
Christopher
Stayed 3 nights in Apr 2024
Response from Ana on 2024/4/12
Dear Christopher, Thank you for your feedback. We will address this issue to ensure it does not happen again. We appreciate your valuable input. Best regards, Ana ibis Brighton City Centre - Station
6/10 Okay
Abelardo
Traveled with family
2024/4/1
Liked: Staff & service
conveniently located near the station and walking distance to the beach.
Abelardo
Stayed 1 night in Mar 2024
Response from Ana on 2024/4/3
Dear Abelardo, Thank you for your feedback. We are glad you found our location convenient for accessing the station and the beach. We look forward to welcoming you back soon. Best regards, Anaibis Brighton City Centre - Station.
Booked this hotel by mistake but actually it was very good. Clean, quiet and the staff were very helpful. I would stay again as it’s a good location for the shops plus you have the discounted parking at the nearby car park. Very safe for a single traveller.
Rebecca
Stayed 2 nights in Mar 2024
Response from Ana on 2024/4/5
Dear Rebecca,We are delighted to hear that your stay with us turned out to be a pleasant surprise, even though it was booked by mistake. Your positive feedback about the cleanliness, quietness, and helpfulness of our staff is greatly appreciated. We are thrilled to know that you found our hotel to be a good location for shopping and that the discounted parking at the nearby car park was convenient for you. Ensuring the safety and comfort of our guests, especially single travelers, is a top priority for us, and we are pleased to hear that you felt very safe during your stay. We are glad that you would consider staying with us again.Thank you for sharing your experience and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another enjoyable stay. Warm regards,Ana
8/10 Good
Wai kuen
2024/3/16
Liked: Cleanliness, staff & service, amenities
no fridge!
Wai kuen
Stayed 2 nights in Mar 2024
Response from Ana on 2024/3/16
Dear Wai kuen, thank you for your feedback. We appreciate your positive rating. Please note that our hotel policy does not include fridges in the rooms, however we are happy to keep your medicine in the fridge for you. We hope you had a comfortable stay with us. Best regards,Ana ibis Brighton City Centre - Station
10/10 Excellent
Simon
2024/3/11
Simon
Stayed 1 night in Mar 2024
Response from chris on 2024/3/31
Dear Simon, Thank you for your kind review, we are pleased to see that you enjoyed your stay with us, and we hope to welcome you back again in the future.Best regards, -Chris
6/10 Okay
Sean
Traveled with group, Traveled with partner
2024/3/8
Liked: Cleanliness, staff & service
Idiosyncratic bathroom pods work reasonably well but are not especially "roomy".
The toilet flush in our room did need repeated pressing to ensure that it not continally dribble water.
The room was rather cold and required running the airconditioning heater on it maimum setting to heat up the room.
The views over office blocks from our room on level 4 were unappealng.
The bed was on the hard side and we coud only find one spare pillow in our room.
There were no USB carge points in the room.
Sean
Stayed 1 night in Mar 2024
Response from Ana on 2024/3/12
Dear Sean,Thank you for sharing your detailed feedback with us. We appreciate your comments regarding the amenities provided in the room.Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We will address these concerns with our team to ensure that necessary adjustments and enhancements are made to provide a more comfortable and enjoyable stay for our guests. Your satisfaction is important to us, and we value your input.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards,Ana
10/10 Excellent
Bee
Traveled with group
2024/3/6
My daughter enjoyed the service from friendly reception staff who were helpful. Well positioned for station and Dome venue.
Bee
Stayed 1 night in Mar 2024
Response from Ana on 2024/3/6
Dear Bee,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that your daughter enjoyed the service provided by our friendly reception staff. Our hotel is indeed conveniently located near the station and the Dome venue. We appreciate your kind words and hope to welcome you back to ibis Brighton City Centre - Station in the future.Warm regards,Anaibis Brighton City Centre - Station
Dear Mei Fong Betty,Thank you for choosing ibis Brighton City Centre - Station for your recent stay. We appreciate your kind words and are glad to hear that you had a nice and convenient stay with us. We value your feedback and hope to welcome you back in the future.Warm regards,ibis Brighton City Centre - Station
Dear Ethan,Thank you for your feedback rating of 10/10! We are delighted to hear that you had an exceptional experience with us. Your positive feedback is greatly appreciated, and we are thrilled that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing us!Ana
Dear Osman,Thank you for taking the time to share your review of our hotel, ibis Brighton City Centre - Station. We appreciate your kind words about our room. Your feedback is valuable to us and we will take it into account as we continue to improve our services.Thank you once again for your feedback.Best regards,Anaibis Brighton City Centre - Station
Dear BEQIR,Thank you for taking the time to share your review of our hotel. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. We value your input and will take it into consideration as we strive to provide the best possible experience for our guests.Thank you again for choosing ibis Brighton City Centre - Station. We look forward to welcoming you back in the future.Warm regards,Anaibis Brighton City Centre - Station
8/10 Good
Stephen
2024/2/7
Liked: Cleanliness, staff & service
Hotel clean, staff friendly. Only decaf coffee and tea in my room, not a proper coffee at all, not impressed
Stephen
Stayed 1 night in Feb 2024
Response from Ana on 2024/2/8
Dear Stephen,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our clean hotel and friendly staff. We understand that the availability of only decaf coffee and tea in your room was not what you expected. We will take your feedback into account, please note our reception is open 24/7 to assist with any issues during your stay. Best regards,Anaibis Brighton City Centre - Station
The hotel was well located for access to theatres and nightlife. It is a decent priced budget option for a night or two. Staff friendly and always helpful. Would stay again.
STEPHEN
Stayed 1 night in Feb 2024
Response from Ana on 2024/2/8
Dear STEPHEN,Thank you for your kind review of your recent stay. We are delighted to hear that our hotel's convenient location, and friendly staff contributed to a pleasant experience. We appreciate your feedback and look forward to welcoming you back in the future.Best regards,Anaibis Brighton City Centre - Station
Very efficient and friendly staff,beds so comfortable and room is practical.
Penny
Stayed 1 night in Feb 2024
Response from Junior on 2024/2/7
Hello Penny, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes
Value for money
Excellent location, Clean and comfortable room and had a good night sleep.
Breakfast buffet 10/10
Darren
Stayed 2 nights in Feb 2024
Response from Ana on 2024/2/8
Dear Darren,Thank you for your feedback! We're delighted to hear that you found our hotel to be a great value for money and enjoyed our excellent location. We're glad that you found your room comfortable, and had a good night's sleep. It's also wonderful to hear that our breakfast buffet exceeded your expectations with a 10/10 rating.We appreciate your kind words and positive feedback. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations. We'd love to welcome you back for another fantastic stay in the future!Kind regards,Ana
Dear Caleb,Thank you for your perfect rating of 10 out of 10! Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. We look forward to welcoming you back for another exceptional experience!
Dear Ana,Thank you for taking the time to provide feedback on your recent stay with us. Your positive feedback encourages us to continue delivering exceptional service and maintaining our high standards.We are grateful for the opportunity to have been a part of your journey and we hope to welcome you back to our hotel in the future.Kind regards,
Comfortable and spacious room. Excellent shower and perfect location for the theatre. Good parking discount
David
Stayed 1 night in Jan 2024
Response from Ana on 2024/1/15
Dear David,Thank you for your feedback! We are thrilled to hear that you found your room to be comfortable and spacious. Our team takes great pride in ensuring our guests' comfort during their stay. We are also glad that you enjoyed the excellent shower facilities in your room. Additionally, we are delighted that you were able to take advantage of our parking discount. We understand the importance of providing cost-effective options for our guests, and we are happy that it enhanced your overall experience.Thank you again for sharing your positive feedback. We look forward to welcoming you back to our hotel in the future.Best regards,Ana
Staff were helpful but heating system not good, heating went on and off,got moved to another room but same thing.food was cold at breakfast, they put my breakfast in the microwave, then proceeded to take the temperature in the buffet but only after I told them mine was cold
Maria
Stayed 2 nights in Jan 2024
Response from Ana on 2024/1/12
Dear Maria,Thank you for taking the time to provide us with feedback about your recent stay at our hotel. We appreciate your kind words about our helpful staff.We sorry for the issues you encountered with the heating system. We understand the importance of a comfortable and consistent temperature in our rooms, and we are sorry for any inconvenience caused. We will investigate this matter further to ensure that our heating systems are functioning properly to provide a pleasant stay for our guests.We also apologize for the cold food at breakfast. It is our aim to serve hot and fresh meals to our guests, and we regret that we fell short of your expectations. We appreciate you bringing this to our attention, and we will address this with our kitchen and breakfast staff to ensure that proper temperature checks are conducted and that our guests receive hot and delicious meals.We appreciate your feedback, as it helps us identify areas for improvement, hope to have the opportunity to welcome you back for a better experience in the future.
Fantastic stay. Location can’t be beat for a quick trip, super convenient, right beside the train station. The room was bigger than I expected, it was very clean and the bed was really comfortable. The staff were nice as well, and let me store my bag for a couple of hours after I checked out.
Lindsay
Stayed 2 nights in Jan 2024
Response from Junior on 2024/1/9
Hello Lindsay, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes
Very comfortable bed👍 Great location near train station and easy walk to town. Very well priced
Clive
Stayed 3 nights in Jan 2024
Response from Junior on 2024/1/9
Hello Clive, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes
Hello Louise, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes
10/10 Excellent
James Mark
Traveled with family
2023/12/27
Liked: Amenities
Clean, comfortable, courteous, friendly.
James Mark
Stayed 6 nights in Dec 2023
Response from Ana on 2023/12/29
Dear James,Thank you so much for your kind words about your stay. We are delighted to hear that you found our hotel comfortable and that our staff members were courteous. Your satisfaction is our utmost priority and your feedback helps us continuously improve the services we offer. We look forward to welcoming you back soon! Sincerely, Ana ibis Brighton City Centre - Station
Dear Teresa,Thank you so much for your rating! We are absolutely thrilled to hear that you had such an amazing experience with our service. Your feedback is truly valued, and it motivates us to keep delivering exceptional quality. We appreciate your support and look forward to serving you again in the future!Kind regards,Ana
The place it's a good choice having in mind that its not very expensive , its very central and gives you the chance to walk in whatever direction you wanna go and visit . The place it's clean , tidy and quiet. My room was at the 6th floor so I had a good view of the town on the left side of it (that it's the right side when you look on Google maps ) . No complains whatsoever and I really recommend the place from my short experience of two nights .
Danut
Stayed 2 nights in Dec 2023
Response from Ana on 2023/12/29
Dear Danut,Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience during your stay. We take pride in offering affordable rates, a central location, and a peaceful atmosphere for our guests to enjoy. We truly appreciate your recommendation and hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards,Ana
Nothing to complain. Absolutly perfect for us. Thx!
Amanda
Stayed 2 nights in Dec 2023
Response from Ana on 2024/1/3
Dear Amanda,Thank you for your kind words! We're delighted to hear that your stay with us was absolutely perfect and that there was nothing to complain about. It's great to know that we were able to meet your expectations and provide you with a wonderful experience. We appreciate your feedback and thank you for choosing our hotel. We look forward to welcoming you back in the future!
Dear Bernadette,Thank you so much for your outstanding 10/10 feedback! We are absolutely thrilled to hear that you had such a fantastic experience with us. We strive to provide the highest level of service and it's truly rewarding to know that we met and exceeded your expectations.We look forward to welcoming you back and providing you with another exceptional stay. Thank you once again for your wonderful rating!Best regards,Ana
Basic and fairly unclean, but sizeable room with what you need.
The main negative and lasting memory was the sense of uncleanliness. There were sticky marks on the toilet seat and also thick dirty streaks across the floor that you could spot when the light hit them in the right way.
The room wasn't very comfortable and sockets weren't very accessible.
Verified traveler
Stayed 1 night in Dec 2023
Response from Ana on 2024/1/31
Dear Guest,Thank you for sharing your feedback with us. We take cleanliness very seriously, and we are sorry for the presence of sticky marks on the toilet seat. We will address this with our housekeeping team to ensure that such oversights are not repeated. Your feedback is valuable to us, and we will take it into consideration as we continue to make improvements to enhance the overall guest experience.We hope to have the chance to welcome you back in the future and provide you with a more positive and enjoyable stay.Kind regards,Ana
Dear Alex,Thank you for your positive feedback! We're thrilled that you had a great stay with us. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. It was a pleasure having you as our guest, and we hope to welcome you back again in the future. Thank you for choosing our hotel!
6/10 Okay
Christopher
2023/12/19
Christopher
Stayed 1 night in Dec 2023
Response from Junior on 2024/2/10
Hello Christopher, Thank you so much for taking the time giving us your feedback, it means a great deal to us, and i will pass your comments on to our team members. It's great to read your feedback as it allows us to continue to see where we can improve our services. We hope to see you again down the road. Best wishes, Junior
Dear Julian,We're glad to hear that you had a comfortable stay in our hotel. Our staff strives to provide friendly and helpful service, and we're pleased that they made your experience even more enjoyable. Our convenient location aims to provide easy access to nearby attractions and amenities. Thank you for your kind feedback, and we hope to welcome you back for another comfortable stay in the future!Kind regards,Ana
Stay here every time I come to Brighton, which is 1-2 times a year and I'm always very happy with my stay. Location is great, as it's right next to the station. The staff are always friendly and helpful and the rooms have everything you could need.
Verified traveler
Stayed 1 night in Dec 2023
Response from Ana on 2024/1/3
Dear Guest,Thank you for your loyalty as a returning guest! We greatly appreciate your continued trust in our hotel and are thrilled to hear that you are always very happy with your stay. Our convenient location near the station aims to provide ease of access for our guests. We're glad that our staff consistently delivers friendly and helpful service. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit to Brighton!Kind regards,Ana
10/10 Excellent
Janice
Traveled with family
2023/12/13
Liked: Amenities
Clean and comfortable. Good security to use the lift and get in the room Only disappointment was I noticed when I got home we had paid for breakfast but didn’t know so we bought food to eat in our room maybe the check in staff could have reminded us too late now otherwise a great stay
Janice
Stayed 1 night in Dec 2023
Response from Ana on 2024/1/3
Dear Janice,Thank you for your feedback! We're glad to hear that you found our hotel to be clean and comfortable, and that you appreciated the security measures in place. We will certainly review our check-in process to ensure that guests are reminded about their breakfast inclusion. We appreciate your suggestion and apologize for any inconvenience caused. Nonetheless, we're happy to hear that you had a great stay overall. Thank you for choosing our hotel, and we hope to welcome you back in the future for an even better experience.
Dear Christine,Thank you for your review. We appreciate your feedback, and we are looking forward to welcoming you back soon.Kind regards,
8/10 Good
Simon, London
2023/12/7
Simon
Stayed 1 night in Dec 2023
Response from Ana on 2023/12/12
Dear Simon,Thank you for your feedback.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Kind regards,
I love coming to this hotel, the people and the place feels incredible
Lonnie
Stayed 13 nights in Nov 2023
Response from chris on 2023/12/9
Dear Lonnie, Thank you so much for your kind review, we are so glad that our team and our hotel keeps you coming back, and we look forward to your next stay with us!Best regards, -Chris
The stay was great, bit the rooms are noisy. Thin walls, water dripping on balcony outside when it rained, air flow in bathroom throughout entire night. Breakfast was amazing, staff very friendly and helpful, but made us wait for check in while serving drinks to bar customers.
Eike
Stayed 3 nights in Dec 2023
Response from Ana on 2023/12/12
Dear Eike,Thank you for your detailed review and for sharing your experience with us. We appreciate your positive feedback regarding the amazing breakfast and friendly staff. We understand how important a peaceful environment is for a comfortable stay, and we will take your feedback into consideration for future improvements. Thank you again for your valuable feedback!
Dear Juliette,Thank you so much for your review, and we're thrilled to hear that you had such a positive experience! We greatly appreciate your perfect score of 10/10. It means a lot to us and serves as motivation to continue delivering exceptional service. Thank you again for your support!
10/10 Excellent
Gregory, READING
2023/12/6
Gregory
Stayed 1 night in Nov 2023
Response from Ana on 2024/1/3
Dear Gregory,Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay!Kind regards,Ana
Thank you for your review! We appreciate your feedback and are glad to hear that you had a positive experience. We value your opinion and look forward to serving you again in the future!
The staff were really great and so friendly and helpful.The room itself was spotlessly clean and very comfortable
A
Stayed 2 nights in Nov 2023
Response from Maria on 2023/12/5
Hi A, thank you for taking the time to provide feedback and for the 10/10 score! We are so pleased to hear you enjoyed your stay and all of your expectations of Ibis Brighton were met; particularly the room cleanliness and quality staff. We hope to see you again soon with friends and family at our hotel. Kindest regards, Maria
8/10 Good
Lee
2023/12/1
Lee
Stayed 1 night in Nov 2023
Response from Ana on 2024/1/3
Dear Lee,Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay!
Dear David,Thank you for your rating, we very much appreciate your feedback, as this is the best way to see how we do.Looking forward to welcoming you back.Kind regards,Ana