Seasonal outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of The Colonnade Hotel Back Bay

4 out of 5
The Colonnade Hotel Back Bay
120 Huntington Avenue, Boston, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 936 out of 1390 reviews" "
Rating 8 - Good. 280 out of 1390 reviews" "
Rating 6 - Okay. 90 out of 1390 reviews" "
Rating 4 - Poor. 51 out of 1390 reviews" "
Rating 2 - Terrible. 33 out of 1390 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

alexander

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
we have stayed many times, the service has improved in the last year
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location convenient
Stayed 3 nights in May 2024
Response from The Colonnade Hotel on 2024/5/6
Thank you for the 5!

10/10 Excellent

Neidel Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed her 4 nights felt safe. The staff at the friends my desk to housekeeping were excellent!
Stayed 4 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/5/3
Thank you for the 5* ! We are glad you were our guest!

10/10 Excellent

Tom

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice and accommodating. Rooms were very clean and comfortable. Pet friendly was an added bonus. Will definitely stay here again next time I am in Boston.
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/5/3
Thank you for staying with us! We have shared your kind words with our team! We look forward to welcoming you back to the Colonnade!

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with more than helpful staff. I will stay here again on my next trip!!
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/30
Thank you for staying with us! We look forward to welcoming you back to Boston!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/29
Thank you for staying with us and for rating your stay a 5!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/29
Thank you for staying with us and for the 5!

10/10 Excellent

Erick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks for the great stay!
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/24
Thank you for staying with us! We are pleased you gave us a 5!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very great service and professional.
Stayed 4 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/23
Thank you for choosing to stay at the Colonnade! We have shared your great comments with our team!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/19
Thank you for staying with us and for the 5!

10/10 Excellent

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for our visit to Northeastern University. It was an easy taxi ride to the airport and an easy walk or subway ride to campus. Great shopping and dining across the street, and the hotel stored our luggage until our departure in the evening.
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/18
Thank you for staying with us! We are glad you enjoyed your visit to Northeastern University! We hope you will call the Colonnade Hotel home when you next visit Boston!

10/10 Excellent

Joseph, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION: very convenient, across from Prudential center and Green E Line, walking distance to Back Bay HOTEL ROOMS: rooms are fairly spacious for Boston, good amenities, equipped with minifrigs DINING: many food options a short distance from hotel - including an Eataly in the Prudential center VALUE: for the location, the Colonnade is one of the best value options
Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/17
Thank you for staying with us and your thoughtful comments! We look forward to welcoming you back soon!

10/10 Excellent

Michelle, Waterford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 6 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/17
Thank you for staying with us! We love the 5!

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hospitality. Crazy weekend with the Marathon yet they remained calm, cool, collected, helpful and curitious. Louis at the front desk was especially helpful. I think that was his name. He was on at night. The morning crew was great too! The guys stood at the front door so no one who wasn't a guest were awesome! Both of them. One gentlemen was black and the other a big white gentlemen. Excellent. Room was great. First room had a perfume odor and I really dislike that. Louis moved rooms around and found me a new room. Both rooms were clean and the second one didn't have a perfume smell. It was a fragrance, not a bad smell. It was just very strong. Shirley was on the floor and was immediately attentive. She is AWESOME!!! So great. She saw me talking with another person cleaning rooms who didn't understand what I was saying. She came over, super polite and helped me from there. Give her a raise!!! lol I travel to Boston for work. I am the owner of Bridgewater Chocolate. We just opened a pop-up shop on Newbury. I visit often. I am a customer of The Lenox but if for some reason, they don't have a room, I will come over to The Colonnade. I heard from each of you that you share rooms if necessary. I will continue to stay at The Lenox but will be happy to reserve a room with you guys if the Lenox is not available. I just want to say great job! Best, Andrew Blauner
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/18
Thank you for staying with us! We are glad to be your home away from the Lenox :) ... Marathon is a special time in the city and we are glad you choose to stay with us! We have shared your heartwarming comments with our team!

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/17
Thank you for the 4 rating!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/5/6
Thank you for staying with us!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice find for a weekend in Boston. Great location to get around town.
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for staying with us! We are glad you enjoyed your stay!

8/10 Good

Ying

Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/5/6
Thank you for staying with us!

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/5/3
Thank you for staying with us!

10/10 Excellent

Adam, Minot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here was very nice. Staff was great and helped us find a good dinner spot. Rooms are large and clean
Stayed 1 night in Mar 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for staying with us, again!! We love to be your home away from home!

6/10 Okay

Dorian

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Disappointing. Restaurant was closed and no room service— which wasn’t made clear at time of booking. Room was fine but very generic and almost industrial vibe.
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
We apologize for not being able to accommodate your dining needs. We have let our food and beverage team know of your concerns. We are working with Expedia to ensure hours of operation are clear.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great venue and location. The staff were excellent very friendly and took time to make us feel welcome
Stayed 5 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for staying with us! We love the 5! We have shared your kind comments with the team!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for the 5!

10/10 Excellent

Erika Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Good location
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for staying with us!

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is 2nd time staying here and hotel continues to deliver excellent service. Staff are very friendly especially Norman, doorman who was very accommodating and arranged taxi and recommendations to suit each individual. Room extremely clean and spacious. Clean Hotel very central directly across from prudential centre where there are wide selection of shops and eating places. Would stay here again when next planning trip to Boston.
Stayed 9 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for staying with us! We think Norman rocks!

10/10 Excellent

Andrew, White River Junction

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk, Restaurant Staff, Housekeeping and Norman are all top notch!
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for your kind comments!

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my top choice when staying in back bay. Staff is friendly and location is walkable. Definitely recommend!
Stayed 6 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/15
Thank you for your continued support! We are so happy to welcome you whenever you are in Boston!

10/10 Excellent

Jason Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Easy to navigate Boston from here.
Stayed 7 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/9
Thank you for staying with us! We love our location, too!

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prudential T stop in front of hotel. Great location and safe. Will stay here again
Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/9
Thank you for staying with us! We look forward to welcoming you back!

10/10 Excellent

Saumeet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 2 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/10
Thank you for staying with us! We are glad you enjoyed your stay!

6/10 Okay

Jungmoon

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Outdated but convenient location.
Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/9
Thank you for staying with us and for sharing your feedback.

8/10 Good

Wonil, Boise

Liked: Cleanliness, staff & service, amenities
Good location
Stayed 2 nights in Apr 2024
Response from Colonnade Hotel on 2024/4/8
Thank you for staying with us!

10/10 Excellent

Mieke

Stayed 3 nights in Apr 2024
Response from The Colonnade Hotel on 2024/4/29
Thank you for staying with us! And for the 5!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were exceptionally comfortable
Stayed 1 night in Apr 2024
Response from Colonnade Hotel on 2024/4/8
Thank you for staying with us and for the 5 rating! We think the beds are comfortable too!

8/10 Good

Colleen

Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/29
Thank you for staying with us!

2/10 Terrible

Anna Lombard

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bloody handprint on the second room we moved to after being placed in our first room that was 900 degrees and smelled like cigarette smoke. There was hair in the bathroom, no menus for room service, and streaming access for airplay on phones to tv did not work. i had stayed here five years ago with my daughter and loved it which was the only reason I came back. It was a really disappointing stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Jean-Paul, Rye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, nice bar
Stayed 1 night in Apr 2024
Response from Colonnade Hotel on 2024/4/8
We are soo glad you enjoyed your stay! Thank you for the 5!

10/10 Excellent

April

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Colonnade Hotel on 2024/4/8
Thank you for staying with us! We love the 5 rating!

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, East online check in and app key!
Stayed 1 night in Mar 2024
Response from The Colonnade Hotel on 2024/4/8
Thank you for staying with us! We are so pleased you enjoyed your stay!

2/10 Terrible

Jacob

Stayed 1 night in Apr 2024
Response from The Colonnade Hotel on 2024/4/29
We apologize your stay did not meet your expectations.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Nice room. Good view
Stayed 1 night in Apr 2024
Response from Colonnade Hotel on 2024/4/3
Thank you for staying with us and your kind comments!

8/10 Good

Luc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not sure why but the hotel charged us $30 / day as Facility fees. I asked why this was added and am enclosing the answer. This is the first time I see this, which is why I am highlighting it. -Luc -- Please be advised that the hotel charges a daily Facilities Fee of $30 plus tax per room per day. The Colonnade Hotel facility fee inclusions: -Complimentary ultra-fast internet in guest room and public spaces -Complimentary entrance for up to 4 people to the roof top pool (seasonal) -Printing of boarding passes at the front desk -Unlimited local and toll-free calls -Complimentary fitness center -Complimentary newspaper -In-room bottled water -In-Room Google Chromecast streaming service -Contactless mobile check-in -Complimentary VIPET welcome Kindly note that additional items may be included. --
Stayed 2 nights in Mar 2024
Response from Colonnade Hotel on 2024/4/3
Thank you for staying with us and sharing your feedback!

4/10 Poor

Mariam

Traveled with family
Liked: Cleanliness, amenities
420 odor everywhere! Poor customer services, and they charge charges that are not written in the policies !
Stayed 3 nights in Mar 2024
Response from Chris on 2024/4/1
Hello Mariam, thank you for taking the time to score your stay. I'm very sorry for the low scoring and can see that you didn't have a good experience with us. Please reach out to the hotel directly and ask for the manager on duty so we may address your concerns you had during your stay.

10/10 Excellent

SIGAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its my 5th time staying in The Colonnade. very convenient.
Stayed 1 night in Mar 2024
Response from Colonnade Hotel on 2024/3/29
Thank you for staying with us! We are happy to be your home away from home.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and convenient to everything in Boston.
Stayed 3 nights in Mar 2024
Response from Colonnade Hotel on 2024/3/27
Thank you for staying with us! We appreciate your comments.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Colonnade Hotel on 2024/3/26
Thank you for staying with us!

10/10 Excellent

elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return again
Stayed 2 nights in Mar 2024
Response from Colonnade Hotel on 2024/3/25
Thank you for your 5! We look forward to welcoming you back!

2/10 Terrible

Cody

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Chris on 2024/3/25
Hello Cody, I'm very sorry to hear you didn't have a good experience with us. Please feel free to reach out to the hotel directly and ask for the manager on duty if you'd like to provide more feedback on your stay and we'd be happy to try and make it right. Best,Chris

4/10 Poor

Constance

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Our bathroom door didn’t close. We called the front desk as soon as we arrived in the room, they said they’d send someone immediately, no one showed up. We waited 2 hours and then left for our event. The next day we called again and they said “didn’t someone come yesterday?” This time someone came, and we had to wait around to move rooms. The new room had hair in the bathtub and sink. We didn’t report that because we needed to get ready for our next event. Not a great experience overall.
Stayed 2 nights in Mar 2024
Response from Colonnade Hotel on 2024/3/25
We apologize for your poor experience. We are working with our operations team to avoid this in the future.