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Reviews of Staybridge Suites Boston Logan Airport - Revere, an IHG Hotel

3 out of 5
Staybridge Suites Boston Logan Airport - Revere, an IHG Hotel
245 REVERE BEACH PARKWAY, Revere, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 453 reviews" "
Rating 8 - Good. 95 out of 453 reviews" "
Rating 6 - Okay. 34 out of 453 reviews" "
Rating 4 - Poor. 13 out of 453 reviews" "
Rating 2 - Terrible. 19 out of 453 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lauren

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa G

Traveled with family
Liked: Cleanliness, amenities
.
Stayed 2 nights in Mar 2024

8/10 Good

Joshua Maxwell

Liked: Cleanliness, amenities
Overall was fine
Stayed 3 nights in Mar 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Joellen, Kalamazoo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is new and in wonderful condition. The bed is comfortable and there are well-designed areas for storage, work and a kitchenette. The staff are friendly and want to help you. I had an overnight stay only due to air travel availability, but I would stay there for a longer period if in the area again.
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our corner room with the huge windows. Very good breakfast every morning. Hot eggs, sausage, pancakes, hashbrowns. Delicious fresh salsa too. Also had cereal, bagels, toast, boiled eggs, yogurt, ect. Everything was very clean. Staff were very helpful and friendly on every shift. Loved the food items we bought at the bar. Everything was perfect. Will definitely be back.
Stayed 3 nights in Feb 2024

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Djima

Business traveler
Liked: Staff & service, amenities
My stay was pretty good. Everything went well except that I found a huge bug in my room. I tried to call the lobby,but there was zero information to indicate the number to call and reach the lobby. I had to kill the bug myself. The following day I informed the staff without apologizing or offering anything, she just stated that they have pest controls often.
Stayed 1 night in Jan 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Xavier Reginald

Liked: Amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shea on 2024/1/14
Dear Stephen, Thank you for taking the time to share your experience with us! We hope that you will stay here again while you are in the Boston area! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Brittney

Stayed 1 night in Dec 2023
Response from Shea on 2024/1/7
Dear Brittney, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

2/10 Terrible

Allysa

I wasn't trying to rate that as a review I was trying to write that as a review usually Expedia is amazing for me I just want somebody to get back to me and now my phone number is online under a review great.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Shea on 2024/1/7
Dear Michael, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Trenton

Stayed 1 night in Nov 2023
Response from Shea on 2024/1/7
Dear Trenton, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely,Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Shea on 2024/1/7
Dear Erica, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future!

10/10 Excellent

patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We feel really safe there ,like that you need key card to get to floors, best breakfast,walking distance to trains quiet place we'll definitely return
Stayed 1 night in Nov 2023
Response from Shea on 2024/1/7
Dear Patricia, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and that you felt safe here! We look forward to seeing you again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Nicholas

Stayed 5 nights in Nov 2023
Response from Shea on 2024/1/7
Dear Nicholas, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us! We hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and quiet! Quick walk to the subway.
Stayed 5 nights in Oct 2023
Response from Shea on 2024/1/7
Dear Anita, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and that our clean and quiet spaces met your needs! We hope to see you again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Garry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room.
Stayed 5 nights in Oct 2023
Response from Shea on 2024/1/7
Dear Garry, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shea on 2024/1/7
Dear Robyn, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Giuseppe

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, very quite, rooms are very nice. Only thing that we didnt like was the Bar was only open from 5-10pm. They have a tv over the bar to watch sports but the bar is closed. But still a 5 star.
Stayed 2 nights in Oct 2023
Response from Shea on 2024/1/7
Dear Giuseppe, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time with us and we look forward to seeing you again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Rhonda, Modesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and has a bar with some bites to eat and free breakfast! Check in he was great!
Stayed 1 night in Oct 2023
Response from Shea on 2024/1/7
Dear Rhonda, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that our bar satisfied you! We hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Luis Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness, the service, and the staff.
Stayed 4 nights in Oct 2023
Response from Shea on 2024/1/7
Dear Luis, Thank you for taking the time to review us! We are so glad to hear you enjoyed the cleanliness of your stay and our staff satisfied you! We hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

4/10 Poor

Jodi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do NOT stay
Not clean, not friendly, would not recommend. The mattress on the pull out was disgusting. I asked to move rooms, that mattress was also horrible and there was a dog barking nonstop. So I opted to stay in the more disgusting room because everything was sold out. Staff was not friendly. When I asked for an extra pillow(they gave us 7 for 4 people). I was told they’d have to ask their supervisor. Never heard from them again. The pillows were so flat you had to have two per person. Continued to bring us two towels for four people. Would not ever stay here again
Stayed 2 nights in Oct 2023

10/10 Excellent

Amber

Stayed 1 night in Oct 2023
Response from Shea on 2024/1/7
Dear Amber, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

4/10 Poor

Nicole

Traveled with family
Disliked: Staff & service, amenities
I have to be honest I am very surprised that this place has any good reviews. Yes it was clean. However, the amenities sucked and there was nothing around to do at all. There was no restaurant downstairs. Only a tiny little bar with some bottles. And the service was terrible, it took three days of us asking for pillows to finally get them and when we got them they were absolutely filthy. When we went to do the laundry, it was taken up by the hotel Cleaning lady doing sheets for the whole hotel so it took us hours just to do one load of laundry. The pool is extremely tiny and not heated. And there is no smart TV so you cannot connect to your Netflix or Hulu It is just regular cable. I will not be booking this place again. The one thing I will say is the breakfast was pretty good.

10/10 Excellent

Sandra

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Shea on 2024/1/7
Dear Sandra, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Sheila

Stayed 1 night in Oct 2023
Response from Shea on 2024/1/7
Dear Sheila, Thank you for taking the time to review us! We are so glad to hear you enjoyed our stay with us and we look forward to seeing you again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Dianne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities are wonderful
Stayed 1 night in Oct 2023
Response from Shea on 2024/1/7
Dear Dianne, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we are glad that our amenities satisfied you! We look forward to seeing you again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value!
Great choice for pre-cruise stay. Will extend next time! Special shout out to Kevin at front desk for going above and beyond by scheduling a cab for us. Also for bartender/waitress in bar for late dinner. Great stay!
Stayed 1 night in Oct 2023
Response from Shea on 2024/1/7
Dear Janet, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope to see you again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

2/10 Terrible

Lillian

Stayed 1 night in Sep 2023

6/10 Okay

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but needs to be "greener"
Good location, short walk from Beachmont Tube station. Modern hotel with gym and swimming pool Free airport shuttle bus but we could not contact them on numbers given No catering for food allergies Limited housekeeping services Not environmentally friendly. At breakfast all plates, bowls, cups and cutlery was plastic and all ended up in the same bin with no evidence of Staff were.friendly, hotel was clean and bright
Stayed 5 nights in Sep 2023
Response from Shea on 2024/1/7
Dear Angela, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and our location worked best for you. We hope that you will visit us again in the near future so we can satisfy your needs throughout your stay! Sincerely, Staybridge Suites Boston Logan Airport

2/10 Terrible

Jaclyn

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I did not have hot water for the duration of my stay and several other guests did not. The hotel refused to send the shuttle to the airport and left me stranded there once. The manager was rude.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, staff was nice. The area is ok, we felt fairly safe. My only complaint is the parking was full each evening we returned.
Stayed 4 nights in Sep 2023
Response from Shea on 2024/1/7
Dear Kelly, Thank you for taking the time to share your experience with us! We are pleased to hear you enjoyed your stay with us and that our staff satisfied you! We hope to see you again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the kitchenette and refrigerator. Having full size made it so easy to keep food with us.
Stayed 2 nights in Sep 2023
Response from Shea on 2023/9/21
Dear Kayla, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that our kitchen satisfied you! We hope that you will visit here again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Mary Lynn

Traveled with family
Liked: Amenities
Front desk staff were very helpful from timely pick-up from the airport to arranging for a taxi to take us to the cruise terminal. The package that had been sent ahead for us was safely taken care of and given to us upon request. Very nice staff.
Stayed 1 night in Sep 2023
Response from Shea on 2023/9/21
Dear Mary Lynn, Thank you for taking the time to review us! We are so pleased to hear our staff satisfied you and we hope that you will stay here again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

6/10 Okay

Barbara

Traveled with partner
Nothing
Stayed 2 nights in Sep 2023
Response from Staybridge Suites Boston Logan Airport- Revere on 2023/9/21
Dear Barbara, Thank you for taking the time to review us! We are glad to hear you enjoyed your time here. We hope to see you soon. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night, but the room had a kitchenette and a sofa in addition to the bed. Nice sized bathroom as well. The shuttle service to the airport is a very appreciated amenity. Good breakfast choices.
Stayed 1 night in Sep 2023
Response from Shea on 2023/9/21
Dear Lawrence, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and that your one night stay met your expectations! We hope that you will stay here again in the near future.

8/10 Good

Catherine

Stayed 3 nights in Sep 2023
Response from Shea on 2023/9/7
Dear Catherine, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk and shuttle drivers accomodating
Stayed 1 night in Sep 2023
Response from Shea on 2023/9/7
Dear Brian, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time with us! We hope that you will visit us again in the near future! We hope that you will stay here again soon! Sincerely, Staybridge Suites Boston Logan Airport- Revere

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Cold showers
Cold showers
Stayed 1 night in Aug 2023
Response from Shea on 2023/9/7
Dear Peter, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Bar and food available in the evening. Nice gym. Close to train station.
Stayed 5 nights in Aug 2023
Response from Shea on 2023/9/7
Dear Kathy, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay! We hope that you will visit us again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shea on 2023/8/21
Dear Alicia, Thank you for taking the time to review us! We are pleased to hear you were satisfied with your stay with us and we hope that you will stay here again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful and clean. Lots of construction in the surrounding area, so will be interesting to see how the area looks in a year. We chose this hotel because it is close to a T station---5 min walk at best. My only complaint is that their hotel shuttle did not run early enough to get us to the airport for a 6:25 AM flight; we caught a cab instead.
Stayed 3 nights in Aug 2023
Response from Shea on 2023/8/21
Dear Tammy, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us in our beautiful and clean hotel. We hope that you will stay with us again in the near future! Sincerely, Staybridge Suites Boston Logan Airport- Revere

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shea on 2023/8/21
Dear Holly, Thank you for taking the time to review us. We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere

4/10 Poor

Nader Al

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, since our arrival, we faced unpleasant circumstances. The check in was smooth, but we arrived to our room, there were two used towels in the bathroom, and when my youngest daughter sat on the sofa bed, she found an underwear! Yes, an underwear lying on the sofa bed! At night when we wanted to sleep, we couldn't find sheets for the sofa bed, despite the fact, and we reserved for 4 people! There were only towels for two persons, too, so we had to get two additional towels. As for the breakfast unfortunately we didn't have any options, we had the same breakfast for all our stay (8 days), despite the fact that in the first day there were pancakes, and when I asked them about it, they told me that they have the machine was broken, and they don't have an alternative.
Stayed 8 nights in Jul 2023
Response from Shea on 2023/8/21
Dear Nader Al, Thank you for taking the time to share your experience with us. We hope that you will directly reach out to us so we can ensure a great stay for the next time you stay with us. We hope to see you again soon. Sincerely, Staybridge Suites Boston Logan Airport- Revere

6/10 Okay

Khandker

Stayed 1 night in Aug 2023

8/10 Good

Marie

Stayed 1 night in Jul 2023
Response from Shea on 2023/8/21
Dear Marie, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, Staybridge Suites Boston Logan Airport- Revere