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Reviews of Residence Inn by Marriott Boston Waltham

3 out of 5
Residence Inn by Marriott Boston Waltham
250 Second Avenue, Waltham, MA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 391 out of 560 reviews" "
Rating 8 - Good. 105 out of 560 reviews" "
Rating 6 - Okay. 21 out of 560 reviews" "
Rating 4 - Poor. 22 out of 560 reviews" "
Rating 2 - Terrible. 21 out of 560 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bugra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Owner was very helpful for your requests. Place was clean and furnitures was new. Room was bigger than I expected. My only complain is parking prices. It’s a huge hotel middle of the road and there is nothing else you can park other than hotel parking lot. And I’ve never paid parking in any other Marriotts. They charge $14 for per night. I know it’s nothing crazy but there is no sign in anywhere in the parking lot. Then they tell you they will charge for parking after you settled. That’s kinda funny because no one will care about extra $14 but this guys tryna make money even from your car. Thanks anyway!
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean.
Stayed 1 night in Apr 2024

6/10 Okay

Kok Siang

Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property and the room is well maintained, clean and looks fairly new. The breakfast could be better, hot food selection was limited to only turkey sausages and what looks like a glorified bagel bites with cheese and bacon bits. I was told there were scrambled eggs earlier in the morning but were all gone by 8am and wasn’t replenished. I also have difficulty understanding the front end staff on duty who checks us in.
Stayed 1 night in Apr 2024

8/10 Good

raj

Business traveler
Liked: Staff & service, property conditions & facilities
Modern but there was an old towel and soap in the bathroom from the previous guest which was kinda gross.
Stayed 1 night in Apr 2024

6/10 Okay

Ira

Traveled with family
Liked: Staff & service, property conditions & facilities
Check-in was quick. Staff were very courteous. The hotel was modern and the main lobby and hallways were very clean. But we had a problem with the schedule of tool cleaning. We checked in on a Friday and presumed our room would be cleaned and made-up daily because we were not informed otherwise at check-in. We called reception late Saturday because the room was not made-up, and were informed that the service was every other day. On Sunday, however we ere informed that there was no room cleaning that day. It was only after I complained Monday morning that the room was finally cleaned later that day. Otherwise, the hotel is conveniently located a few minutes from the main highways. There is really nowhere to stroll or walk close by. Grocery store and restaurants are a 5-minute drive.
Stayed 4 nights in Apr 2024

10/10 Excellent

Johanna

Excelent!
Stayed 1 night in Apr 2024

2/10 Terrible

Marvin

I got charged 2 times
Stayed 1 night in Apr 2024

2/10 Terrible

Shayan

Disliked: Staff & service

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decor is modern, and the room was well equipped, clean and comfortable. The breakfast was standard free hotel fare. The problem is that the hotel sits right on a highway and they obviously did not consider the noise when they put in windows that hardly block it at all, for this reason I would not chose this hotel again.
Stayed 1 night in Apr 2024

10/10 Excellent

Julia

Stayed 3 nights in Apr 2024

10/10 Excellent

Leslie, Syosset, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the room was really nice.
Stayed 3 nights in Mar 2024

8/10 Good

Ellen

Liked: Staff & service
Breakfast was nice. Bed was awful, felt like an egg crate. Had to sleep on couch. Also there was s ised condom inder one of the chairs. Also an overhead alarm light flashed all night.
Stayed 1 night in Apr 2024

4/10 Poor

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Soooooo noisy! Ceiling paper thin. I would have gotten better rest lying out in the streets! Infrastructure was complete garbage. Also each day I needed to get key card reactivated several times each day because they allegedly get deactivated for no reason.
Stayed 3 nights in Mar 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed three nights - excellent service all throughout. Very comfortable, spacious stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms
Stayed 2 nights in Mar 2024

10/10 Excellent

Jaylene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and friendly staff. Gym and pool available and bar available as well
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Road side is noisy & a lot of trash
Stayed 1 night in Mar 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back.
Stayed 1 night in Mar 2024

2/10 Terrible

Laquanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the idea of paying $30.00 for parking and they charged me $21.27 for breakfast also they asked for $60.00 deposit the breakfast was supposed to be complementary
Stayed 3 nights in Mar 2024

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful
Stayed 1 night in Mar 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bartender was very friendly. Made you pay $10 for parking in their lot.
Stayed 1 night in Mar 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jonathan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice property. Managed to get a room away from the highway, otherwise could have been noisy. Nice place and would stay again.
Stayed 1 night in Mar 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was an accessible one, so huge. Love the kitchen and full fridge/freezer; was able to utilize it to make dinner with my haul from the Haymarket. The bed was comfortable, and my son slept fine on the sofa bed. It was convenient to the places we were heading around Boston. The price was pretty good. I don't agree with the concept of charging for parking when there is a full open parking lot on the premises (it makes some sense for an inner city location with limited space), but we were able to have two cars without an extra fee. Breakfast was fine, but I would have liked to see eggs (not just hard boiled) instead of or in addition to French toast for those who want choices not full of sugar and other carbs. The woman who checked us in was efficient but not very friendly (didn't even tell us the room number), but the man who was on the desk later was very personable.
Stayed 1 night in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

2/10 Terrible

Anjaneya

Traveled with family
Disliked: Staff & service
We had worst experience staying at this hotel, whole night there was disturbance with foot steps, running and bed moving from room upstairs us. We could not sleep. I do not recommend this hotel for families with kids.
Stayed 1 night in Feb 2024

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Malia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 3 nights in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. It is a top notch hotel for a reasonable price. Easy, inexpensive ride share to downtown Boston
Stayed 2 nights in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Eliude, Marthas Vineyard

Liked: Cleanliness, staff & service, property conditions & facilities
A delightful place and super clean and cozy room
Stayed 2 nights in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Steven, Dorchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a great weekend stay. Room 334!was outstanding the bartender was awesome along with the drinks and food. Breakfast was very good. The pool was very nice indeed. Look forward to going back in the near future.
Stayed 2 nights in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Nithya

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hospitality.. Great friendly staff
Stayed 1 night in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Francis

The stuff was very helpful and professional. The place is beautiful. Loved the privacy
Stayed 1 night in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Ashlye, Ozone Park

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
besides the receptionist who looked upset to be doing her job; everything was perfect!!
Stayed 2 nights in Feb 2024
Response from Residence Inn Marriott on 2024/3/24
Thank you.

10/10 Excellent

Daniel, Falmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome amenities and a very convenient location.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennylito, Edison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Jieun

Stayed 1 night in Jan 2024

8/10 Good

Llewnella

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat quiet stay, friendly cleaning staff, responsive front desk
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Not as pleased .
I usually am happy with the cleaning but this time I was disappointed. The floors needed washing after the cleaners had come in .
Stayed 1 night in Dec 2023

2/10 Terrible

Vishal

Stayed 3 nights in Dec 2023

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness over-all of the hotel especially inside the well kept rooms. The staff are nice and helpful. Thank you for providing for us your guest, a most welcomed convenient good quality breakfast!
Stayed 1 night in Oct 2023
Response from Residence Inn Marriott on 2023/12/21
Thank you.

8/10 Good

Hua, Gilbert

Stayed 1 night in Dec 2023
Response from Residence Inn Marriott on 2023/12/23
Thank you.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Residence Inn Marriott on 2023/12/20
Thank you.

10/10 Excellent

David G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Quick, easy check-in. Property in excellent condition. Room was clean, spacious and comfortable.
Stayed 1 night in Nov 2023
Response from Residence Inn Marriott on 2023/11/24
Thank you.

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Residence Inn Marriott on 2023/12/20
Thank you.

10/10 Excellent

Michael, Grafton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service as soon as inwalk in and when I left. Room was immaculate, clean and had plenty of amenities to use. Will definitely return for more stays in the future.
Stayed 1 night in Nov 2023
Response from Residence Inn Marriott on 2023/11/24
Thank you.

10/10 Excellent

DennisJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Residence Inn Marriott on 2023/11/24
Thank you.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. Friendly staff, clean rooms, very good breakfast with plenty options.
Stayed 1 night in Aug 2023
Response from Residence Inn Marriott on 2023/11/24
Thank you.

10/10 Excellent

Dayna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful details in well maintained hotel
Stayed 1 night in Oct 2023
Response from Residence Inn Marriott on 2023/11/24
Thank you.