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Reviews of No. 284 powered by Sonder

4 out of 5
No. 284 powered by Sonder
284 Commonwealth Ave, Boston, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 635 out of 773 reviews" "
Rating 8 - Good. 87 out of 773 reviews" "
Rating 6 - Okay. 21 out of 773 reviews" "
Rating 4 - Poor. 11 out of 773 reviews" "
Rating 2 - Terrible. 19 out of 773 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dusica

Traveled with partner
Liked: Amenities, property conditions & facilities
Quiet at night yet just one block away from Newbury street with many restaurants, coffee shops and shopping.
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience and location. I had a problem wity the TV and it was handled promptly. The floor length mirror inside the closet door was not very practical to use, but otherwise, an excellent stay!
Stayed 4 nights in Apr 2024

8/10 Good

Freeman

Liked: Cleanliness, amenities, property conditions & facilities
I really liked my stay. Good amount of space, clean/modern bathroom and comfortable bed. Only negative is that my unit was facing the public alley and the trash trucks come by at 0330 to collect recycles. Sonder should consider soundproofing the units facing the public alley.

8/10 Good

Kazuyo

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really clean. Just shower room had problem. Bottom of Shower room door had small space, so every time after we took shower, water came out and we needed to clean up floor.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chiai

Liked: Cleanliness, property conditions & facilities
Close to everything. Beautiful street. Clean and tidy room ❤️
Stayed 3 nights in Apr 2024

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Nice room. Cute lounge and patio for guests. Loved our stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryszard

Liked: Cleanliness, property conditions & facilities
A bit intimidating initial reservation process and anxiety producing absence of personal. Phone conversations are promo and helpful.. Overall very satisfied.
Stayed 4 nights in Mar 2024

10/10 Excellent

Laurel

Stayed 3 nights in Mar 2024

10/10 Excellent

Daygen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property. The location is fantastic!! Restaurants shopping etc. Fenway park/concert hall 20 min walk. We would stay here again. Rooms nice. neighborhood is lovely.
Stayed 4 nights in Mar 2024

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
I had a really lovely stay at Sonder, Back Bay. It was close and in walking distance to many things; restaurants, bars, grocery, the Sheraton hotel which was the conference hotel for the conference I was attending. The only thing I would add is that a contact to a taxi service on site would be great. Uber was included on the app but as I was an international visitor, contacting Uber was difficult on my phone.
Stayed 4 nights in Mar 2024

8/10 Good

Marc-André

Business traveler
Liked: Cleanliness, property conditions & facilities
The location was ideal and very quiet- The room well renovated. I liked the high ceiling The counterpart, you have only your cell phone to help you for questions.
Stayed 4 nights in Mar 2024

8/10 Good

Israel

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Shaoguang

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Tammy, Westerly

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

SANDIPAN

Liked: Cleanliness, amenities, property conditions & facilities
It is right on Commonwealth Ave, one street down from the Newbury Street, 2 streets down from Prudential Center and walkable to the Copley Square, Boston Public Library.
Stayed 9 nights in Feb 2024

10/10 Excellent

OLUTOSIN

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Will definitely come back again. Will not recommend a car
Stayed 3 nights in Feb 2024

6/10 Okay

Dr.Ahmed

Traveled with group, Business traveler
The reservation stated that the room was supposed to have bed and double sofa I have found the bed there was no sofa The description was either not accurate or misleading Overall the condition was ok but I felt that it was like a basement stay away from room 11 The room was cold I have adjusted the thermostat but was not enough to make it comfortable Thrbathroom was ok except the tissue holder was broken The lock was not working I had to try it several times till it works No one to talk to of anything went wrong But the area was nice and I think I can give me second chance
Stayed 2 nights in Feb 2024

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

connor

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved this place!! The rooftop terrace suite was the best. We loved the location of the place. We were in walking distance of everything. The views literally took our breath away with how perfect it all was. I loved the window that opens above the bed. Definitely will be coming back to stay there again!!!
Stayed 5 nights in Feb 2024

2/10 Terrible

Jean-Sébastien

Stayed 1 night in Dec 2023
Response from Sonder on 2024/2/7
Hi Jean, your feedback is appreciated. We're sorry to see your stay fall short of expectations and apologize for any issues you dealt with. We'd love to hear more about what we could've done better. Please feel free to reach out to us at any time.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent property, tv wasn’t working and took a day to get help with tv.

8/10 Good

Desiree

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024

10/10 Excellent

wen-lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location of this property. Although Parking is a bit of a nuisance, we decided to park at a 24 hr T parking garage in Medford (Landing Garage) and take the train into the city. It was easy and simple. We walked or took the T everywhere around the city. You have the convenience of so many restaurants and great shopping all around you. I will definitely stay here again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Charming and great location
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Unbeatable location
The space was beautiful and the location couldn’t be beat. It’s an old building, though, so very drafty. There were some issues when I arrived (TV and electric kettle weren’t working), but they were resolved.
Stayed 4 nights in Jan 2024

10/10 Excellent

Qiuer

Liked: Cleanliness, amenities, property conditions & facilities
Some machine sounds loud at night. Besides that, everything else is great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Emma

Liked: Cleanliness
Great stay
It was clean, GREAT location. Staff was very responsive and friendly even though it was all on the internet. I didn’t care for the beds, pretty uncomfortable for both me and my husband. But we would stay again 100%.
Stayed 7 nights in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Excellent value for money. Good quality hotel perfect for Bay Area.
Stayed 7 nights in Jan 2024

4/10 Poor

YiChuan, Fairfax

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
During my recent stay at Sonder in Boston, I encountered a few issues that impacted my overall experience. Our arrival was well ahead of the 4 PM check-in time, around 11 AM, and we had planned to use the hotel’s luggage storage facilities, as advised by their customer service. However, we were disappointed to find that the larger lockers were already full, leaving us with no storage option. Seeking assistance, we approached the office staff to ask if we could temporarily leave our luggage there. Unfortunately, the staff member was unable to accommodate our request, explaining that he might be out for the day. He suggested using a nearby service called Bounce for luggage storage, stating it was a short walk away. While I appreciate the alternative solution, it felt like a dismissal of our immediate needs and lacked a customer-focused approach. We also explored the possibility of an early check-in or leaving our luggage in our room, but were informed that neither option was feasible due to language barriers with the housekeeping staff. This rigidity and apparent reluctance to help guests was quite disheartening. The room itself was satisfactory and conveniently located. However, a note of caution, the shower door in our room was poorly sealed, leading to water leakage on the bathroom floor. This initial experience, coupled with the inflexibility we faced, might influence my decision to choose a different brand in the future.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, room comfort
A real gem!
Perfect location! Super quiet and comfortable!
Stayed 1 night in Dec 2023

10/10 Excellent

Iris

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Seule Ki

Traveled with family
Disliked: Cleanliness, amenities
Back bay is one of my favorite neighborhoods in Boston and staying in the resident style building seemed great. While the room wasn’t super clean initially (there was some blood on the bed sheet when we first got in..?), we were still enjoying this little place, it was a small old building but renovated to somewhat modern style. We didn’t have much problem with the contactless interactions and keyless was convenient. Location was perfect on Newbury st. Everything was good.. until the second night. We woke up at 2:30 in the morning when the woman nextdoor started singing very loud. We couldn’t stand it anymore and contacted Sonder chat at 3 for help. The agent said there’s nothing he can do as there’s no one onsite and told us to have a better night. Seriously? If they don’t have front desk, why don’t they at least have someone on site for emergency? They clearly had house rule for no extreme noise, how does it matter if people don’t follow it and there’s no one to enforce it. We were up until 4am and had to actually knock nextdoor so that we could sleep again. No way for a better night. Very frustrating and disappointing, I will stay in a proper hotel with appropriate staff/service next time.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kaifeng, New Haven

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Wenyan

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Great location, charming building. I prefer this boutique experience over a very large hotel.
Stayed 3 nights in Nov 2023

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was good. Close to many different shopping and food options. Parking is definitely an issue! We had to park several blocks away in a parking garage that charged $45 a day. It would have been nice to know this up front so it wasn't such a shock.
Stayed 2 nights in Nov 2023

6/10 Okay

Anna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The location was brilliant, walking distance to great restaurants, shopping and lots of attractions. The room was spacious with nice tall sealing, however the fireplace didn’t work and we couldn’t turn off the light on one of the night table lamps, we had to unscrew the lightbulb, but all that was minor, what really made us frustrated was the check in or rather lack of it. After booking the place, we got a message from Sonders that 3 days before our arrival we will get an e-mail with check in instructions which we never received. There is no phone number on their website to call, fortunately there was a number on the door which I called and after getting to talk to a person I was given a code to open the door. The code didn’t work. You can imagine how frustrated at that point we were, 1am standing at the door with luggage and not being able to get in. The lady on the other end was trying to get hold of somebody to figure out why the code doesn’t work but she couldn’t get hold of them. Anyways after about 15 min of standing there on the street in cold, not knowing if the area is safe I ended up figuring out why the code was not working, the lady gave us 5 digits code and it was supposed to be 6, hallelujah for the sign on the door. I just tried to add one digit in front and that got us in. Also we were not provided with instructions where and how to go about when it comes to change towels, get more toiletries or coffee.
Stayed 5 nights in Nov 2023

10/10 Excellent

Wenyan

Stayed 1 night in Nov 2023

4/10 Poor

Luke

Business traveler
Liked: Room comfort
Poor exerpience but great location
Check in was very poor and difficult after a long travel. The gentleman greeting me couldn’t have been more unhelpful if he tried. I needed to wait for him to finish his break and then I wasn’t able to access the room and had to wait outside. Also surprised there was no cleaning / bins were not changed for a 5 day stay.
Stayed 5 nights in Nov 2023

4/10 Poor

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sonder on 2023/12/8
Hi Emma, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend! We absolutely loved this place- we stayed on the top floor suite with the rooftop patio. Amazing! Great lighting in the room and we loved spending fall nights on the patio next to the fire. Also cannot beat this area. Gorgeous scenery and just a block from all the shops and restaurants on Newbury and more.
Stayed 2 nights in Oct 2023

8/10 Good

Brady

Traveled with partner
Liked: Cleanliness
The room was very comfortable and the location was superb. The app to chat with hotel staff worked better than I expected but is still no substitute for local staff. The online check-in process was obnoxious. A few items in the room require maintenance, and we didn't appreciate having to be ready for in-room HVAC work & inspections. Overall a good value and a pleasant stay.
Stayed 6 nights in Oct 2023

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. I felt safe staying with my daughter. Everything was walking distance. Definitely will book again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Laura

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023