Front of property

Reviews of Harborside Inn Of Boston

4 out of 5
Harborside Inn Of Boston
185 State St, Boston, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2382 out of 3533 reviews" "
Rating 8 - Good. 791 out of 3533 reviews" "
Rating 6 - Okay. 220 out of 3533 reviews" "
Rating 4 - Poor. 93 out of 3533 reviews" "
Rating 2 - Terrible. 47 out of 3533 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina Danielle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Dawn, Cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at this hotel. It’s very close to all the Salem attractions. The area is so walkable. We didn’t get a car and only Ubered 2 times our whole stay. We used the heated pool both days of our stay. It was clean and warm and lovely. The included breakfast was great for most people - waffles, cereal and eggs/sausage. They do NOT have allergy friendly options so it is hard to find a real meal for people allergic to gluten and dairy. Overall it’s a great family-friendly option for a fun weekend in Salem.
Stayed 3 nights in May 2024

10/10 Excellent

Gail

My accommodation was a one bedroom suite! Beautiful decor.
Stayed 3 nights in May 2024
Response from Jeffrey Berrio on 2024/5/22
Thank you Gail for staying with us! Delighted that you enjoyed your accommodation. Hope to welcome you back in the future.

10/10 Excellent

Lauri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has fun art & lively decor, with free computerr/printer stations on the 1st floor and an attached restaurant/bar. The atrium room we had was very spacious & well equipped with a little table & chairs, fridge, DVD player/TV/speakers, and 3 bedside tables so that all 4 bedsides had a landing spot. The bathroom was also spacious and felt new & clean. The staff was gracious and accommodating of special requests like microwaving our leftovers late at night and fixing my booking mistake. The area has a lot within easy walking distance (up to half a mile): Faneuil Hall/Boston Public Market/Aquarium/ICA/Italian District, and if you like to walk a mile or so, it's also quite easy to get to Boston Commons/Chinatown/Newbury St shopping. Overall a delightful stay.
Stayed 3 nights in May 2024
Response from Jeffrey Berrio on 2024/5/21
Thank you Lauri for staying with us! Glad to hear that you had a pleasant experience. We appreciate the kind words and will pass it on to our staff. Hope to welcome you back soon.

10/10 Excellent

Lani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is so perfect if you wanna walk around Boston, its so close to almost all you wanted to see in Boston. I highly recommend it. We were there with my 2 daughter, we were on the first floor, though we dont have window but the room itself is pretty clean, easy to check in and out
Stayed 2 nights in May 2024
Response from Adam on 2024/5/20
Thank you for the 5-star review! We're thrilled you found our location perfect for exploring Boston and enjoyed your stay with your daughters. It's great to hear the cleanliness and check-in/check-out process met your expectations. We hope to welcome you back soon!

10/10 Excellent

Michael, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic hotel...staff are great. Newly renovated.
Stayed 1 night in May 2024
Response from Adam on 2024/5/20
Thank you for the 5-star review! We're delighted you enjoyed our hotel, great staff, and recent updates to the rooms. We look forward to welcoming you back!

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many tourist areas… walkable to the North End… nice staff!
Stayed 3 nights in May 2024
Response from Adam on 2024/5/20
Thank you for the 5-star review! We're glad you enjoyed our location and found our staff friendly. We hope to welcome you back soon!

10/10 Excellent

Melodie, Durham

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 3 nights in May 2024
Response from Adam on 2024/5/20
Thank you for the 5-star rating! We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Glenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location, only two blocks from the Quincy Hall and Faneuil shopping area. But I cannot say enough about the staff! They provided umbrellas on a rainy day, fished into their own purse to provide an emergency item that was needed and always greeted us with a happy demeanor. Nice job crew!!
Stayed 3 nights in May 2024
Response from Adam on 2024/5/20
Thank you for the 5-star review, Glenda! We're thrilled you enjoyed our location and had such positive interactions with our staff. It's wonderful to hear they went above and beyond to make your stay special. We look forward to welcoming you back!

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in May 2024
Response from Jeffrey Berrio on 2024/5/21
Thank you for staying with us Marci! Happy to see that you enjoyed your stay. We appreciate the kind words. We hope to welcome you back in the future.

6/10 Okay

Terence Joseph

Traveled with partner
Liked: Staff & service
The property was conveniently located near the harbor and the staff were great. The property did smell musty.
Stayed 5 nights in May 2024
Response from Harborside Inn Team on 2024/5/20
Thank you for your feedback. We're glad you enjoyed our location near the harbor and appreciated our staff. We apologize for the musty smell and will address this issue promptly. We hope to welcome you back for a better experience.

10/10 Excellent

Wendy

Traveled with family
Liked: Property conditions & facilities
Staff was friendly and professional
Stayed 4 nights in May 2024
Response from Adam on 2024/5/20
Thank you for the 5-star review! We're glad to hear our staff made a positive impression. We look forward to your next visit!

10/10 Excellent

Rubaiyat

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant rooms, nice restaurant, great decor.
Stayed 2 nights in May 2024
Response from Adam on 2024/5/20
Thank you for your 5-star review! We're delighted you enjoyed our elegant rooms, restaurant, and decor. We hope to welcome you back soon!

8/10 Good

Satya Venkata Ramayya, Kakinada

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 5 nights in Apr 2024
Response from Meliena on 2024/5/17
Thank you for your kind words, I'm glad you enjoyed your stay with us!

6/10 Okay

nertila

Liked: Staff & service
We stayed in room 513. Great location. Walked everywhere. However, The bed was very uncomfortable and our room for 4 nights didn’t have a window to see outside. It faced a wall art? Very odd room. Decor is meh.
Stayed 4 nights in May 2024
Response from Harborside Inn Team on 2024/5/20
Thank you for the feedback on your room choice and art.

10/10 Excellent

Stacey, Tilton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super neat hotel within walking distance to Fanuel Hall. Morning breakfast options close by were fairly limited, and the area right outside the door is a bit sketchy. I would difinitely stay there again though, as someone used to that sort of area it didn't bother me, but it could bother someone a bit more bougie ;).
Stayed 1 night in Feb 2024
Response from Meliena on 2024/5/17
Hi Stacey, I'm so glad you enjoyed your stay with us! We appreciate your kind words and look forward to welcoming you back next time you're visiting Boston!

10/10 Excellent

Corene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Cute property, no nonsense frills but very comfortable stay. Larger rooms than I’ve had in Boston before.
Stayed 3 nights in May 2024
Response from Jeffrey Berrio on 2024/5/15
Thank you for staying with us Corene! We appreciate the kind words. Happy to hear that you enjoyed your stay. We hope to welcome you back soon again.

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
DVD player did not work and we told the front desk and they didn’t offer to do anything about it. Kitchen said they stopped server food at 11 but we couldn’t order at 10:30. The bartended seemed genuinely clueless. Other than that the rooms were clean so that was nice.
Stayed 2 nights in May 2024
Response from Harborside Inn Team on 2024/5/20
Thank you for your feedback. We apologize for the issues with the DVD player and the early kitchen closure. We'll share your feedback with the restaurant, as they are a separate company. We're glad you found the rooms clean and will work on addressing your concerns to improve our service. We hope to serve you better next time.

8/10 Good

Griffin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like was that we had to pay extra for a room with a window, and then the window was just inside the building. Wish I had know that I wouldn’t have paid extra for it.
Stayed 1 night in May 2024
Response from Jeffrey Berrio on 2024/5/15
Thank you Griffin for staying with us! We apologize about the room not being to your liking. I can recommend the King City View room which is one of our nicest room styles with natural lighting. We are glad that you enjoyed your stay. We hope to welcome you back in the future.

8/10 Good

Leo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Given the price and the location I'd say it’s very good value. But the room has no coffee maker or microwave and neither does the lobby offer coffee or hot water. It’s okay for someone who just needs a clean bed to sleep but definitely not enough if you need to spend more time in the room.
Stayed 4 nights in May 2024
Response from Meliena on 2024/5/17
Hi Leo, Thank you for taking the time to write some valuable feedback. Our on-site restaurant has coffee and hot water available and the front desk staff is always able to warm something up in the microwave when requested, but I understand it is not the same convenience as having those items in the room. I'm happy you enjoyed your stay with us!

8/10 Good

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Apr 2024
Response from Jeffrey Berrio on 2024/5/14
Thank you Cynthia for staying with us! We are happy to see that you had a pleasant stay. We hope to host you again in the future.

10/10 Excellent

Marilyn C

Traveled with family
Liked: Cleanliness, amenities
The location was great for touring the historic sites and the freedom trail. There are many restaurants and coffee shops within walking distance.
Stayed 5 nights in May 2024
Response from Adam on 2024/5/13
Thank you for the wonderful review! We're thrilled to hear that our location made your visit to the historic sites and the Freedom Trail so convenient. It sounds like you also had a chance to explore the variety of restaurants and coffee shops nearby. We hope to welcome you back again soon for another great experience!

8/10 Good

Adnelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near the harbor and aquarium.
Stayed 1 night in May 2024
Response from Adam on 2024/5/13
Thank you for your review! We're glad you enjoyed our proximity to the harbor and the aquarium. It's great to hear that our location added to the convenience of your visit. We look forward to hosting you again soon for another enjoyable stay!

8/10 Good

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair pricing for location and cleanliness
Stayed 1 night in May 2024
Response from Adam on 2024/5/13
Thank you for your positive feedback! We're glad to hear that you found our pricing fair and appreciated the cleanliness of our facilities. We strive to offer great value and comfort to our guests. Looking forward to your next visit!

8/10 Good

Piyush

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & classy hotel
Stayed 2 nights in May 2024
Response from Jeffrey Berrio on 2024/5/13
Thank you Piyush for staying with us! We appreciate the kind review. We hope to host you again in the future.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location, close that you could walk everywhere. The thing I did not like was the bed. The mattress was too soft and not very comfortable. But everything else was great.
Stayed 1 night in May 2024
Response from Adam on 2024/5/13
Thank you for sharing your experience and the 5-star rating! We're glad to hear that you enjoyed our convenient location. I'm sorry to hear about the discomfort with the mattress; your feedback is invaluable and we'll look into it. It's great to know that everything else met your expectations. We hope to welcome you back soon.

10/10 Excellent

amy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, abd friendly. Yhis was my second time staying here. Highly recommend
Stayed 2 nights in May 2024
Response from Adam on 2024/5/13
Thank you so much for the glowing review and for choosing to stay with us again! We're delighted to hear that our staff made your experience so accommodating and friendly. Your recommendation means a lot to us. We look forward to welcoming you back for your third visit—hopefully soon!

10/10 Excellent

Ryan, North Attleboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Adam on 2024/5/13
Thank you for the 5-star rating! We're thrilled that you had a wonderful experience with us. We hope to see you again soon for another fantastic stay!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jeffrey Berrio on 2024/5/13
Thank you Susan for staying with us! We are happy to see that you had a pleasant stay. We hope to welcome you back soon again.

10/10 Excellent

Joann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the customer service (Especially Danielle the night manager) was amazing!! She was so helpful as to any info we needed to make our stay fantastic. Great way to be welcomed to Boston for the first time. Bar and dinning are is stunning. A little on the expensive side but soooo worth it. Food was amazing and the vibe gives you a real feel for Boston. Definitely will be coming back!!
Stayed 1 night in May 2024
Response from Adam on 2024/5/20
Thank you so much for the kind words! I hope we get to see you sooner rather than later :). We have shared your words with Danielle so she knows how much her help was appreciated.

10/10 Excellent

Ibis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's beautiful!
Stayed 1 night in May 2024
Response from Adam on 2024/5/10
Thank you for the kind words, and for staying with us.

8/10 Good

Abi

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, shame that the door faced the bed I found this a little disconcerting as a solo traveler. However facilities were good and i enjoyed my stay. I would recommend this place, I walked everywhere, it’s equally situated between Boston North and South. Stations which worked for my travel needs. I Espe liked that housekeeping didn’t come unless asked and the front desk had any additionals on hand if needed. Really friendly staff .
Stayed 4 nights in May 2024
Response from Jeffrey Berrio on 2024/5/8
Thank you for staying with us Abi! Best part of the location is how walkable it is. We are glad to hear about your pleasant experience with the housekeeping and stay. We will pass on the kind words to them. We look forward to welcoming you back in the future.

10/10 Excellent

Danna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, a little dated, but serves the purpose of my business trip.
Stayed 2 nights in May 2024
Response from Jeffrey Berrio on 2024/5/8
Thank you Danna for staying with us! We are glad to hear that your stay was pleasant. We appreciate the feedback and will take it into consideration. We look forward to hosting you again in the future.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking out got jipped out of our 8 dollar discount at the parking garage. Shower water pressure was terrible.
Stayed 2 nights in May 2024
Response from Jeffrey Berrio on 2024/5/8
Thank you Stephen for staying with us! We apologize about the experience. If you would like to elaborate, please contact the hotel & ask for Adam/Jeffrey. We appreciate the feedback and hope to host you again sometime in the future.

10/10 Excellent

Edward Woon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in May 2024
Response from Jeffrey Berrio on 2024/5/7
Thank you Edward for staying with us! Happy to see you enjoyed your stay. We hope to host you soon again.

10/10 Excellent

Carey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the subway for easy access to many attractions Clean and beautiful room And a way better price than other surrounding hotels
Stayed 4 nights in May 2024
Response from Adam on 2024/5/6
Thank you for your wonderful review! We're thrilled to hear that our location, cleanliness, and pricing met your expectations. It's always great to know that our guests find our hotel convenient and enjoyable. We look forward to welcoming you back soon for another delightful stay!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place feels very homey and is nice and quiet. Does not feel like a typical hotel. We have stayed here twice in the last 2 years and have had great experiences both times
Stayed 1 night in May 2024
Response from Adam on 2024/5/6
Thank you for the lovely review and for choosing to stay with us again! We're so glad to hear that our hotel feels like a home away from home and that you've enjoyed peaceful stays. We appreciate your kind words and look forward to your next visit!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Location
Stayed 1 night in May 2024
Response from Adam on 2024/5/6
Thank you for the perfect rating! We're delighted to know that our location served you well. We hope to see you again soon for another excellent experience!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the free, 24/7 transportation to the airport. I didn’t like the $17 for 1 drink.
Stayed 1 night in Apr 2024
Response from Adam on 2024/5/6
Thank you for staying with us and for your great review score.

6/10 Okay

Melody, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel in a convenient location, not too far from Logan, and near the aquarium and historical sites. I came in on a flight late and didn't get to the hotel until 10:30pm. I had booked a Queen with City View and when I was given keys, it was for the ground floor - I was a little concerned. The room was 107 at the front of the hotel, looking out on the street and behind the bar with loud music. Basically, the last, and worst, room in the house. Luckily, the night manager was understanding and was willing to help and offered me the only other room available - the living room portion of a suite. It was on the 8th floor with a nice view (I could keep the curtains open for a view). The bed was a Murphy bed and the room wasn’t as cozy as the first one, but it did have a fireplace feature that was very nice. The Blue line was immediately outside the door and was very convenient for getting around town and to North Station. I liked this hotel but the price of almost $300 and to end up in a ground floor room on the street was not a city view space. They assign rooms as you arrive, so if you are a West Coast visitor, I would think twice since a late arrival will not guarantee the room you booked. The staff was incredibly nice an accommodating - they earned their 5 stars:-)
Stayed 1 night in May 2024
Response from Adam on 2024/5/13
I am glad the staff were accommodating. We wanted to thank you for your feedback on how the room was marketed and the expectations that come with that. Thank you for staying with us, I hope we can have you stay again in a room that is a better fit for you!

8/10 Good

Gehui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and wonderful location. The receptionists are kind and helpful.
Stayed 3 nights in Apr 2024
Response from Adam on 2024/5/13
Thank you for your kind review! We're glad you enjoyed our hotel and its wonderful location. It's great to hear that our receptionists were kind and helpful during your stay. We look forward to welcoming you back in the future for another pleasant experience!

4/10 Poor

Mariana, Newbury

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Our room was really dissapointing. The bed made loud creaking noises whenever we moved, the room was outdated to say the least (A VHS was actually in the room, i havent seen one of those in 15 years!!!) is like they dont care enough to remove it at least!. The aircon was the noisiest aircon I have ever heard to the point of waking us up at night. The smell was damp and not fresh. Honestly we got nothing nice to say appart from it being quiet. Thinking of actually requesting a part refund.
Stayed 2 nights in May 2024
Response from Adam on 2024/5/5
I am sorry to hear that the room was not what you expected. While we do understand the desire for the newest and greatest, many of our guests like to take advantage of our DVD and VHS library and make use of their VHS/DVD players in the room. For the guests that prefer to not use 'outdated' tech, we do provide free high-speed wifi throughout the property if you would prefer to use your own devices.

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were so kind and personable. They offered advice and recommendations which helped us make the most of our stay. We cant wait to come back!
Stayed 3 nights in May 2024
Response from Adam on 2024/5/6
Thank you for your wonderful review! We're so pleased to hear that our front desk staff made a positive impact on your stay with their kindness and helpful recommendations. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Apr 2024
Response from Adam on 2024/5/6
Thank you for the fantastic review! We're thrilled everything was to your liking during your stay. We look forward to welcoming you back again soon!

6/10 Okay

Kathleen, woodhaven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location in the heart of Boston. Near all major attractions. Metro-station right outside of the hotel which made travel convenient. For this entire hotel, they only have two baggage carts? Prepare to carry your luggage/belongings to and from your rooms. We stayed in the basement of the hotel and upon entering the basement cabins, the smell was absolutely foul. Thankfully the smell stayed outside the room. No windows which felt a little stuffed. Try to stay in the upper floors if you can. Overall I would stay here again but would avoid the basement cabins and bring wheel luggage bags to make it easier to get to the rooms without needing the baggage cart.
Stayed 1 night in Apr 2024
Response from Adam on 2024/5/10
Thank you for your feedback, I am sorry to hear the luggage carts were all in use during your needs, typically they are not all used at the same time as not everyone chooses to arrive or depart at the same time. Thank you for staying with us, I hope when you return and try one of our other room types you have a great stay.

10/10 Excellent

Emilee

Liked: Cleanliness, staff & service, property conditions & facilities
Just a gem
Stayed 1 night in May 2024
Response from Adam on 2024/5/3
Thank you for the glowing review! We're delighted to hear you found our hotel to be a gem. We look forward to welcoming you back soon for another sparkling experience!

10/10 Excellent

Thomas, Saint Petersburg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This a really well done modernized boutique hotel in a great location. The staff is friendly and the lounge bar/restaurant is excellent.
Stayed 1 night in May 2024
Response from Adam on 2024/5/3
Thank you for the wonderful review! It's fantastic to hear that you appreciated the modern touches at our boutique hotel and enjoyed both our friendly staff and the attached lounge bar/restaurant. We look forward to having you with us again soon for another excellent experience!

10/10 Excellent

Janet

Stayed 1 night in May 2024
Response from Jeffrey Berrio on 2024/5/22
Thank you Janet for staying with us! Glad to see that you enjoyed your stay. We hope to welcome you back in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Adam on 2024/5/3
Thank you for the excellent rating! We're so glad you enjoyed your stay. We hope to see you again soon for another fantastic experience!

10/10 Excellent

Lorena Carolina, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance so enjoyed that part. The only small flaw was when we were exiting the building, the door was blocked by a person lying on the floor on the other side of the door and it made it difficult to exit because he was blocking the exit and he didn't move out of the way but other than it was a good hotel with great staff.
Stayed 6 nights in Apr 2024
Response from Adam on 2024/5/3
Thank you for sharing your positive experience and for highlighting our convenient location! We apologize for the inconvenience you faced during exit. We appreciate your understanding and are looking into ensuring that such an incident doesn't recur. We're delighted to hear that our staff made a great impression, and we hope to welcome you back soon!