Find Family Hotels in Borderland, TX

"Unfortunately, very disappointed. When we got there, we were told that the room will be ready by three, but when we went to check in, it still wasn’t ready when we finally got into the room at 3:30. "

"Breakfast was okay. Waffle machine was not working properly so we were left with sausage and potatoes. Not too much flavor. The staff at the front desk were very nice and welcoming. Overall, it was very clean. Only downside was the cleaning staff two out of the four nights that we stayed. We got woken up early in the morning by the Cleaning staff talking on her phone yelling through her phone as if she was the only person in that hallway on the third floor. I called and complaint to the front desk. They handled it somewhat because the cleaning staff lady got off of her phone, but then proceeded to slam door. She was very upset. My husband had to go and talk to her at some point but the front desk staff was very understanding. Other than that. It was a great stay nice hotel. The pool water was cold, but that’s understandable. "

"Disappointed that we did not find out about the pool being closed until we arrived. The indoor pool is the main reason I picked this hotel! I was given the option to cancel at no charge, but we just traveled all day and I did not have the energy to go “hotel hunting” all over again. Plus they shut the water off a full hour early than the posted time and this delayed our plans for the day because we had to wait for the water to come back in to shower."

"Nice pool "

"Everything good "

"Just nasty everything about this place. "

"Upon arrival, the lobby itself was very nice and clean and the front desk staff was very friendly and informative. When we got to our room it was clean and easy to find in the villa. To my understanding, housekeeping is limited? However, we received NO housekeeping at all. We stayed for 3 nights and no one ever came and changed our bed sheets or gave us new towels. This was all we typically expect out of a hotel stay, the bare minimum. I had to call on the 2nd night and ask for towels and then I had to call on the 3rd night for someone to change our sheets. They brought sheets to our room, handed them to us, and then left so we had to change our own sheets. No one came to pickup the old sheets or towels so they sat in a pile on the floor until we left. We were told that the jacuzzi was heated all year round but it was freezing the day we went down by the pool. The photos of the pool area online are amazing but in person the pool deck is covered in bird poop and the chairs are filthy. They provide “pool towels” by the pool but they’re the size of hand towels. When we checked in we were told about breakfast hours. The next morning we went down to breakfast and learned that you have to pay for breakfast unless you had a voucher which was apparently not included in our booking. Overall it wasn’t a terrible stay but it was definitely missing the basic amenities you de expect at a hotel. We would’ve been better off at the holiday inn right next door."

"Shuttle was easy to use. Drivers very friendly. The shower head needed to be replaced and the room smelled very dusty. The hotel could use lots of upgrades. At check out a receipt was not provided and when asked I was told I could get it from the 3rd party the reservation was booked with. "

"Pool was amazing"