波納斯普林斯出租度假屋

「There was no staff available and we could not have our fully paid and reserved rooms, we stayed for over an hour and called every possible number and no one responded. We were told by other guests that the staff leaves early many times and no one will be available to help you get your rooms. We booked two rooms and we could not have keys so we had to drive all the way back from Kansas to Ohio without sleeping. Horrible experience, We will request a full refund.」

「The check in process was a challenge and I spend a significant amount of time just trying to check in and gain access to the property. The facility isn’t in the greatest condition either. The location is great, but that’s about it.」

「They are so homey and welcoming, every time.」

「Room was as pictured, parking was free. Quiet private stay.」

「I have never had such a difficult time with a booking before! The host of Travelstaycation notified me of a mistake with the address and that the apartment was at a different location than what was on my confirmation. I asked for an updated confirmation multiple times and she kept saying that I would get the corrected address information the day before check-in with instructions. I told her I don’t do business that way. She continued to ingnore my request. Upon getting check-in instructions I...