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First time staying here and it was great..couldn’t hear anything from the hallways or outside area. The only thing we didn’t like was the smell of the room.
Rocio
Response from Alan on 2024/5/7
Hello Rocio,Thanks for staying with us. We're glad you enjoyed your recent visit and hope to see you again soon!
Hello Terry,We're sorry you must have had some mixed results during your recent visit. We hope to see you again soon and we will do our best to make it better next time.
10/10 Excellent
Leah
2024/4/30
Leah
Stayed 1 night in Apr 2024
Response from Alan on 2024/5/20
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
Very comfy beds and spacious rooms. Their pool and hot tub area is amazing. Staff is very friendly
Tyra
Stayed 1 night in Apr 2024
Response from Alan on 2024/4/23
Hello Tyra,Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
6/10 Okay
Dale
Traveled with pets, Traveled with family
2024/4/22
Liked: Property conditions & facilities
The toilet in the bathroom was EXTREMELY low!! It was difficult to get on and off! They should install grab bars to assist people!!
Dale
Stayed 2 nights in Apr 2024
Response from Alan on 2024/4/23
Hello Dale,We're sorry to learn you had some mixed results during your recent visit. I will share your feedback with our team, and we will be working hard to make it better next time. Thanks for letting us know!
Usually the breakfast options are good, but this time they were mediocre at the most. Orange juice machine was broken and coffee was out part of the time.
Charles
Stayed 5 nights in Apr 2024
Response from Alan on 2024/4/18
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
We pulled in at 2 am after 9 hours on the road and were met with a smile and accommodated with a late check out at 1p. Rooms were clean and comfortable for our family of 5 and two dogs. A great stay.
Tawnie
Stayed 1 night in Apr 2024
Response from Alan on 2024/4/18
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
6/10 Okay
Natasha, El Centro
Traveled with family
2024/4/5
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel looks really nice in the lobby but the rooms look heavily used. We were greeting with the smell of marijuana when we first walked in to our room. Reported the issue to the front deak who said it comes through the vents so there isnt much they can do about it despite the property being "smoke free" and sent us on our way with a bottle of fabreeze. It was incredbily hot in the room and it was apparent the thermostat had a preset on it that wouldnt let the temperature be changed and the windows didnt open so we were stuck in this hot stinky room all weekend. The hotel is very busy with families especially the pool but it is open 24 so at prast you can try to find a later time to go when its not so busy.
Natasha
Stayed 2 nights in Mar 2024
Response from Alan on 2024/4/6
Hello Natasha,We're sorry to hear you were disappointed with your recent visit. We will share your feedback with our team so we can address the issues you mentioned, and we will be working hard to make it better next time. Thanks for letting us know- we hope to see you again soon.
I always choose to stay at this property when going through Boise, my only complaint is the beds are hard as a rock, not comfortable at all, but the convenience can’t be beat.
Darci
Stayed 1 night in Feb 2024
Response from Alan on 2024/3/4
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
We stayed in a suite with a loft. Super fun and so well designed
Chalae
Stayed 1 night in Feb 2024
Response from Alan on 2024/3/4
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
6/10 Okay
GERALD
Traveled with partner
2024/2/23
dog smell and shower leaked
GERALD
Stayed 1 night in Feb 2024
Response from Alan on 2024/2/23
Hello Gerald,We're sorry to hear you were disappointed with your recent visit. We will share your feedback with our team so we can address the issues you mentioned, and we will be working hard to make it better next time. Thanks for letting us know- we hope to see you again soon.
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
4/10 Poor
Mark
Business traveler
2024/1/28
Disappointed
Breakfast was terrible.
Juice machine did not work
Oatmeal was watery and not edible
Facon and powdered eggs.
Not the same as last year.
Key lock had issues twice.
Mark
Stayed 4 nights in Jan 2024
Response from Alan on 2024/1/29
We're sorry to learn you had some mixed results during your recent visit. I will share your feedback with our team, and we will be working hard to make it better next time. Thanks for letting us know!
Jonathan helped me to my room with bags. He just happened to be walking by when I checked in. I was pleasantly surprised. Sabina was there the first morning of our training to greet us and help in any way. Courtney welcomed us to the hotel and was aware of needs that we hadn't anticipated with conference rooms. It was a great experience for our training!
Lanice
Stayed 5 nights in Jan 2024
Response from Alan on 2024/1/29
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
They only clean the room every other day on the weekends.
The toilet was broken when we checked in which they fixed quickly.
Pool is 24 Hrs which was pretty cool to us.
Conveniently close to everywhere we went.
Tabitha
Stayed 2 nights in Dec 2023
Response from Alan on 2024/1/2
Thanks for staying with us. We're glad you enjoyed your visit and appreciate your feedback!
The room was absolutely gorgeous...clean and very spacious....just what my 7 year old grandbaby needed after a 7 hour car ride....the pool was open 24 hours so she could swim even with a late check-in.....very reasonably priced too!
Treva
Stayed 1 night in Dec 2023
Response from Alan on 2024/1/2
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!
10/10 Excellent
Audrey
2023/12/22
Audrey
Stayed 1 night in Dec 2023
Response from Alan on 2024/1/2
Thanks for staying with us. We're glad you enjoyed your visit and appreciate your feedback!
It was a great hotel, right off the interstate, lots of food options within walking distance. Very quiet, comfy beds. The staff was nice, but the gal when she checked us in didn't say anything about where the elevators were, how to get to out room or what time free breakfast was.
Alex
Stayed 1 night in Dec 2023
Response from Alan on 2023/12/20
Thanks for staying with us and sharing your feedback. We're glad you enjoyed your visit and hope to see you again soon!