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Reviews of Holiday Inn Bloomington-Airport, an IHG Hotel

3 out of 5
Holiday Inn Bloomington-Airport, an IHG Hotel
3202 E Empire Street, Bloomington, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 317 out of 617 reviews" "
Rating 8 - Good. 172 out of 617 reviews" "
Rating 6 - Okay. 58 out of 617 reviews" "
Rating 4 - Poor. 44 out of 617 reviews" "
Rating 2 - Terrible. 26 out of 617 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Justen

Business traveler
I was not pleased with this hotel due to a number of things. The room service that was supposed to be available throught the connected restaurant was not serving all weekend for any room services. Attempted to use the wired Ethernet cable but couldn't get that to work even though there was a brochure saying this service was available. The shower diverter didn't work so both shower and tub would run. Even the shower head looked old and antique. Was not at all pleased with this location
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Matt

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was great. The room okay-a lot of noise in the hallway. A/C was loud and there was an issue with the ceiling vent in the bathroom.
Stayed 1 night in May 2024

10/10 Excellent

Sheri, Midwest City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have given the staff a 5 star, but upon arrival I waited for about 5-7 minutes while the desk receptionist carried on a personal conversation….not even an acknowledgement saying I’ll be right with you. The hotel itself was clean, felt new and my room was wonderful. I do think this hotel needs to include breakfast in the price of the room and not a separate charge especially since it’s not a breakfast to order and has standard fare of what other hotels serve.
Stayed 1 night in Apr 2024

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. I needed to go to store and shuttle took me instead of using Uber. Across from airport, breakfast is great too.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quick room when had flight delays and issues.
Stayed 1 night in Apr 2024

6/10 Okay

Mr. Jody

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bathroom in our room was so small that you had to enter, move to the space between the tub and toilet in the back corner, and turn around to shut the bathroom door. It was the smallest bathroom by far of any hotel i have stayed in. That is what i will remember about this stay.
Stayed 1 night in Mar 2024

4/10 Poor

Le Ann

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The exterior of the hotel is well maintained and inviting. Lobby and common areas were clean and fresh looking. Our room was clean, but the bathroom ceiling paint was smeared on the papered walls. It appeared the painter thought paint slopped on the walls would wipe off - it didn’t. It did not affect our saty but it is poor attention to detail. The worst issue was trying to find staff, any staff, at 8:30 pm on Saturday night to ask a question. There was nobody around. Elevators were our of service on the morning of checkout.
Stayed 2 nights in Mar 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe location.
Stayed 1 night in Mar 2024

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The pros: friendly staff, very clean, nice sized room, and good breakfast. The cons: loud, small and crowded hot tub, and uncomfortable beds.
Stayed 2 nights in Mar 2024

10/10 Excellent

Megan, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is beyond wonderful and my room was exceptionally clean! Safe area and for being near an airport it was very quiet! I will absolutely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean, spacious room with a good shower. The staff was beyond helpful and very nice. Though I didn't use the pool and hot tub, they both looked clean and well cared for. Located literally across the street from the Bloomington airport. Definitely will stay there again before a flight.
Stayed 1 night in Feb 2024

8/10 Good

Gabrielle

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Front desk was amazing. Jason was polite and so warm to me and the children - helpful and very professional. The room bathtub was not very clean, many rust stains. The room AC was extremely loud when cutting on and woke us out of our sleep a couple times.
Stayed 1 night in Feb 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Pamela

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Attached restaurant very good. Website information incorrect about airport transportation it is only for arrival, cannot leave car while gone which stated you can and earlier phone call to property stated I could.
Stayed 1 night in Feb 2024

10/10 Excellent

Daren

Stayed 1 night in Feb 2024

8/10 Good

Seth

Traveled with family
Liked: Staff & service, room comfort
Good, could be better
Hotel was good, could be painted and newer furniture. Water was cold in shower both days we used it. Desk chair dirty and worn. Heat and air worked great. Front desk was great. Eric very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

pamela

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Lauren

Stayed 1 night in Jan 2024

10/10 Excellent

Nataurus

Stayed 2 nights in Jan 2024

10/10 Excellent

Nevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy bed, big room, pullout couch in separate area, friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the road from BMI was super convenient when my flight arrived at 23:00. Even that late at night, the staff was still helpful & courteous.
Stayed 1 night in Dec 2023

10/10 Excellent

Lacheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check in was smooth
Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with family
Staff was very courteous and helpful, went out of his way to insure that we enjoyed our stay.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ISU stay
Bed was comfortable, room was clean, shower had mold around the bottom but I loved the water pressure. Breakfast was decent and coffee was good. Was a very quiet hotel. I would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Amy

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

kathleen

Traveled with family and small children
The room was very nice. The hot tub was filthy with a layer of dirt on the suds. Tried calling the front desk and no answer after 20 rings.
Stayed 1 night in Dec 2023

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Samrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great close to Airport and also great restaurants near by.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel. Totally enjoyed our stay
Stayed 2 nights in Nov 2023

10/10 Excellent

PAMELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Clean facility. Polite staff. Definitely plan to stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Darin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Monique

Stayed 1 night in Nov 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable!!!
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/4
Dear Jane,Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!Best !

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from General Manager on 2023/12/4
Dear Debbie,Thank you for taking the time to let us know about your stay at the Holiday Inn & Suite Bloomington .We are glad to hear that you enjoyed your visit, and hope to see you again soon !Thank you

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Raymundo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this Hotel are very nice and took good care of us. Room was nice and warm on a cold day. Great experience!
Stayed 1 night in Nov 2023
Response from General Manager on 2023/12/4
Dear Raymundo,Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Elisabeth

Stayed 1 night in Nov 2023

6/10 Okay

Brian, Orlando

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
No housekeeping was done
Stayed 5 nights in Nov 2023

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Bed and large pillows were so comfy and the food in the restaurant was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Christina

Stayed 1 night in Oct 2023
Response from General Manager on 2023/12/4
Dear Christina,Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Christian

Stayed 1 night in Oct 2023
Response from General Manager on 2023/12/4
Dear Christian,Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely wonderful… the bed was firm I’m all the right places and the space was fantastic…
Stayed 1 night in Oct 2023
Response from General Manager on 2023/12/4
Dear Shirley,Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!