接待櫃台
查看供應情況

伯明罕五點 S - UAB 英迪格飯店 - IHG 飯店的評分

4 out of 5
伯明罕五點 S - UAB 英迪格飯店 - IHG 飯店
1023 20th Street South, Birmingham, AL

評論

7.6

不錯哦

10 分，有夠讚；978 則評論中有 401 則" "
8 分，不錯哦；978 則評論中有 238 則" "
6 分，一般般；978 則評論中有 134 則" "
4 分，不太好；978 則評論中有 105 則" "
2 分，很糟糕；978 則評論中有 100 則" "

8.0/10

整潔度

8.2/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
於 2020 年 8 月住了 1 晚

6/10 一般般

Debra

團體旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
No elevator we were on 6th floor sucked no microwave or frig for this price
於 2024 年 5 月住了 1 晚
Armo Johnson 於 2024年5月20日回覆
We are so sorry for the inconvenience with our elevators, unfortunately, our microwaves and refrigerators are only in our suites. Next time you are in town please let me know ahead of time. and I will upgrade you for free to one of our suites.Thank.

4/10 不太好

Kate

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Upon arrival, we learned of the broken elevator, the fifth floor walk up, the lack of availability of the reserved king size bed, and no coffee or coffee cups in the room. Carpet did not appear vacuumed. We didn’t bother drinking the 1 complimentary drink offered for the notable inconvenience of the broken elevator.
於 2024 年 5 月住了 1 晚
Armo Johnson 於 2024年5月16日回覆
I am so sorry that you have a bad experience with us. Please reach out to me personally so that we can discuss your issues.Thanks Armon Johnson (GM)

4/10 不太好

Alexandria

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 5 月住了 2 晚
Armo Johnson 於 2024年5月15日回覆
Thanks

10/10 有夠讚

George

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Walking to great restaurants and super friendly hotel staff.
於 2024 年 4 月住了 3 晚
Armo Johnson 於 2024年5月15日回覆
Thanks

2/10 很糟糕

Sandra

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was nasty, rooms, bedding and sheets were nasty. Room had no towels. No one was designated to clean the rooms. Showered overflowed ever night, this was the worse room I've ever stayed...especially for $250 a night
於 2024 年 4 月住了 3 晚
Armo Johnson 於 2024年5月15日回覆
Thanks

10/10 有夠讚

Mallory

於 2024 年 4 月住了 1 晚

2/10 很糟糕

Chidi

於 2024 年 4 月住了 1 晚

4/10 不太好

Laura

情侶出遊, 寵物同遊, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was dirty (trash on the floor from previous customer). The bathroom door came off the track, which is dangerous because the door is very heavy and could have fallen on us. The valet was rude and moved a lot of our stuff and made a bunch of adjustments in the vehicle. The lady who checked us in wouldn’t send towels up to my mom’s room. There weren’t any in her room. The elevator didn’t work on certain floors. The area in 5 points has gotten very noisy, sketchy, and unsafe at night even on Sunday night. Not a great area, especially if you’re looking for something family friendly.
於 2024 年 4 月住了 1 晚
Armo Johnson 於 2024年5月15日回覆
Thanks

6/10 一般般

Jason，Waxahachie

家庭旅遊
不喜歡：設施服務
Linens were not refreshed. Room was dusty.
於 2024 年 4 月住了 2 晚
Armo Johnson 於 2024年5月15日回覆
Thnaks

2/10 很糟糕

Patrick

不喜歡：員工素質和住宿環境和硬體
Poor service all around
於 2024 年 3 月住了 1 晚
sj 於 2024年4月22日回覆
We apologize for the inconvenience and will be looking into it.

2/10 很糟糕

john

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Small problems like no toilet paper, no coffee maker, room too cold paled beside the elevators not working. Walked up 5 Flights and now down flights with luggage. Unsafe for older people. Staff apologetic but that doesn’t help. Offered a free breakfast. Ridiculous.
於 2024 年 3 月住了 1 晚
sj 於 2024年4月22日回覆
We apologize for the inconvenience and will be look into it.

6/10 一般般

Ann

團體旅遊
喜歡：整潔度
The elevator didn’t work properly. There was no bartender to work the bar. We were charged for extra guest but no extra bath linens were supplied. Valet service was great, the one plus! We had stayed at an Indigo in Seattle and were very pleased but this one definitely did not measure up.
於 2024 年 3 月住了 1 晚
sj 於 2024年4月22日回覆
We apologize for the inconvenience and will work on fix it and we hope that you come back soon.

10/10 有夠讚

Shawn

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
hotel was nice and clean. Outside area was a little loud at night but that is not the hotel's fault. Staff was very nice and helpful!
於 2024 年 3 月住了 1 晚
sj 於 2024年4月22日回覆
Thank You and we apologize

6/10 一般般

Melissa

商務旅客, 家庭旅遊
喜歡：員工素質
Staff was very friendly and attentive. Beds were comfy. Lots of rust spots in bathroom. No shampoo, conditioner or body wash in dispensers in shower. Luckily we brought ours. We had two double beds but only two towels. Had to ask for me. Easy fix. Walls are thin. Can hear everything outside your room. Very noisy. I didn’t sleep much due to the road in front of hotel sounding like a drag strip from midnight to 4 am.
於 2024 年 3 月住了 1 晚
sj 於 2024年4月22日回覆
We apologize and will be looking into it and fix the problem.

8/10 不錯哦

Tanya

團體旅遊
喜歡：員工素質和住宿環境和硬體
The staff are the best I have ever experienced! The room looked amazing but the dirty floors turned my socks black and the only temperature we could experience was either a freezing 63 degrees or 74degrees.
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Sandra

喜歡：員工素質
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jaylyn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay will be back
This was one of the best stays I’ve had at a hotel the cleanliness and the friendliness of the staff
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Robin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic Stay.
Excellent. The front desk staff was incredible.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

David

於 2024 年 1 月住了 1 晚
Armo Johnson 於 2024年4月23日回覆
Thank you....

6/10 一般般

Anthony

情侶出遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I am a huge fan of Hotel Indigo so when I booked this hotel I expected the same level of experience that I received at the other Hotel Indigo properties! Highly disappointed! Staff was amazing but the overall property was disgusting. Never will I stay at this location again.
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Jada

喜歡：整潔度、員工素質和住宿環境和硬體
The staff was amazing & accommodating. There are sooo many things do around there, it’s amazing. The worst part was finding parking at the hotel but it wasn’t bad at all.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

James

It was in decent shape for age of the hotel. The bathroom seemed a little dirty. Or wasn’t cleaned well. They seem to also have some issues with the elevator
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Cristina

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The shower cap was the only redeeming quality
When we checked into our room (502), we had no hangers in the closet, there was no mini fridge, the door jam was unattached so we tripped on it coming in. When we pulled down the covers there was a hair in our bed - and not one from a scalp. There was a carbon monoxide detector velcro'd to the top of the dresser under the television - I am pretty sure that's not where that's supposed to be - is that even legal?! I had already called the desk for hangers, and called again requesting that our sheets be changed. The front desk clerk was kind and came upstairs. We spoke to her about the issues and she moved us to a different room. The new room (701) was a suite, however - The handheld shower head fell off, the water at the mini bar didn't turn on, the bathroom door takes full body force to slide open - and the interior handle has a sharp edge, so using that much force to open and close it actually hurts?! There were only THREE towels in the bathroom - two bath, one hand. Oh and the mat. But...3 towels?! For 2 people?! The TV is not a smart TV - and the guide buttons on the remote didn't work, and although we paid for the VERY overpriced valet parking in the app as requested ($35?! that's wild), we waited 20 mins for the car before anyone even noticed we were waiting. This was maybe one of the cringiest hotel stays ever - it was so bad it was almost comical? The staff was nice enough, but this hotel is honestly just awful. However - the shower caps were A+. so. there's that.
於 2024 年 1 月住了 2 晚

6/10 一般般

Christopher

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Convenient location. No fridge in room. Ice machine not on all floors. Nice and helpful staff.
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Stephanie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience!
The stay was great! The place is a little outdated but wasn’t bad at all in my opinion. The person at the front was super helpful. I hate that I forgot her name but she was friendly and welcoming and gave recommendations in the area and made sure we were signed up for freebies. It also felt safe! The location is walkable to a lot of stuff and the bartender was SUPER personable, helpful and friendly. Would go back!
於 2024 年 1 月住了 1 晚

6/10 一般般

Madeleine

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Kathy

於 2024 年 1 月住了 1 晚

4/10 不太好

Thomas

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel Indigo
Ads about the amenities were misleading wasn’t booked in the room I had reserved no maid service had to ask for more towels and coffee elevator didn’t work half the time ice machine was broke sheets were stained and lost water service on the second day during shower and had problems with keycards staff was friendly but hotel was not up to date and very noisy they don’t tell customers about the noise levels until they are booked
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Denard

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Timothy

喜歡：整潔度、員工素質和住宿環境和硬體
It was downtown… restaurants across the street.. but no refrigerator s or microwave in the rooms
於 2023 年 12 月住了 2 晚
Armo Johnson 於 2024年1月3日回覆
Thank you!!!

8/10 不錯哦

Alicia

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Birmingham overnight
We came into town for a concert. Perfect location, with great places to eat. The parking without valet was not bad, no charges. Not a whole lot of room to park out front to check in. Only one elevator worked and it was fairly small. The beds were comfortable.
於 2023 年 12 月住了 1 晚
Armo Johnson 於 2024年1月3日回覆
Thank you for staying with us. We are so sorry for the inconvenience with parking and the elevators. Looking for to the next time you are in town.

10/10 有夠讚

Darius

於 2023 年 12 月住了 1 晚

6/10 一般般

Cithrah

於 2023 年 12 月住了 1 晚
Armo Johnson 於 2024年1月3日回覆
Thank you!!!

4/10 不太好

Jessa

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Will overcharge you for a room with major issues
The front desk people were absolutely incredible. But the AC was broken for both nights of my stay. And the TV was half Telemundo and didn’t have the correct channels to the channel guide. I got food poisoning and just wanted to watch tv and they sent up “maintenance” which was actually a cleaner who just went out of his way to try to help. He was nice but couldn’t fix the issue. The AC was 74 the first night I stayed and 64 the second. When I was presented my bill it was $49 over the cost hotels.com had given me with no explanation and then when I asked for a discount because of my issues they dropped it to the original quoted price. I had to ask twice more and in the end for all my issues with the hotel they only credited me $59. There are no coffee pots in the room. No cooler. Only tiny tiny trash cans. Overall not a hotel I would go back to. But again, front of house staff were very very friendly and helpful as they could be despite the issues.
於 2023 年 12 月住了 2 晚
Ed 於 2023年12月7日回覆
I'd like to apologize for the Issues. Thank you for taking the time to share that with us so we can make it right.

4/10 不太好

Jodi

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
I have loved every hotel Indigo that I have stayed at. So, I didn't hesitate to stay at this one when I had to make a last minute reservation. It was pretty disappointing. There were gobs of hair in random places, pubic area hair in one of the supposedly clean towels, the floor was dirty, the elevator was sketch and did not come up to the fifth floor two of the three times I needed to go down.
於 2023 年 12 月住了 1 晚
Armo Johnson 於 2024年1月3日回覆
First of all my apologies on the Disappointment that you had here with us here at (Indigo Downtown Birmingham) We would love to earn your business one more time. Thanks!!!!

8/10 不錯哦

Kasi

喜歡：整潔度、員工素質和住宿環境和硬體
Really cool vibe. Close to some interesting places and restaurants. Bar inside was really nice as well!
於 2023 年 11 月住了 1 晚
Mr. J 於 2023年12月6日回覆
Thank You for staying with us we love for to come again.So that we can make all you stay be enjoyable.

10/10 有夠讚

Rocio

於 2023 年 11 月住了 3 晚
Armo Johnson 於 2024年1月3日回覆
Thank you!!!!!

8/10 不錯哦

Ayanna

於 2023 年 11 月住了 4 晚
Mr. J 於 2023年12月6日回覆
We thank you for staying with us a please come again we will be happy to make your next stay enjoyable.

10/10 有夠讚

Miko

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Receptionist was great, valets guy was polite, the room is fantastic! No complaints. Enjoyed the day! Thank you 😊
於 2023 年 11 月住了 1 晚
Shelly 於 2023年11月27日回覆
We really appreciate your kind words and hope you will return in the near future.

2/10 很糟糕

john

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Mr. J 於 2023年12月6日回覆
We thank you for your stay with us and we hope you come again we love to make your stay an enjoyable one.

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Mr. J 於 2023年12月6日回覆
We thank you for staying with us and we hope you had a nice stay to come again so we come make your stay enjoyable.

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Room had the potential to be really nice. Just worn out. Specifically the floor was in pretty bad shape. Staff was very friendly and nice. Good location
於 2023 年 10 月住了 1 晚
Shelly 於 2023年10月23日回覆
We appreciate your response and business and will look closely at the floors.Rachelle SanchezDirector of Sales

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Hotel was very clean, staff very friendly. It is extremely loud at night and difficult to sleep from all the outside noise!
於 2023 年 10 月住了 2 晚
Shelly 於 2023年10月23日回覆
We appreciate your business and feedback, being a college town, it is busy area. We are so close to many restaurants and venues. We hope to see you again.

10/10 有夠讚

Alexander

於 2023 年 10 月住了 1 晚
Mr. J 於 2023年12月6日回覆
We thank you for your stay with us a please come again we will be happy to make your stay with us very enjoyable.

8/10 不錯哦

Remy，Austin

喜歡：整潔度、員工素質和設施服務
Well situated to enjoy the local nightlife
於 2023 年 10 月住了 1 晚
Shelly 於 2023年10月18日回覆
We appreciate your business and positive response. Is there anything we can do better? Please let us know.Rachelle SanchezDirector of Sales

10/10 有夠讚

Erica

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Shelly 於 2023年10月16日回覆
HI Erica, thank you for the 10 out of 10 score. We love to see that and hope to see you again soon.Rachelle SanchezDirector of Sales

10/10 有夠讚

dashana

喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
Parking is too expensive to be so slow with pick up. My shower, sink, bathroom floor not cleaned during my 3day stay. I had to request to have my sheets changed.
於 2023 年 10 月住了 4 晚
Shelly 於 2023年10月16日回覆
Hi Dashana, I apologize for your bad experience we would have changed your room if you asked. I will share this with our housekeeping department. Give us another try and we will make sure the room is perfect!Rachelle SanchezDirector of Sales

10/10 有夠讚

Nakia

寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I loved everything about the property from the staff to the room the only thing I didn’t like was that I had to walk around the front of the building every night just to get into the hotel when the back door should be key only but I know they probably do that for safety reasons. But other than that 5 stars.
於 2023 年 10 月住了 3 晚
Shelly 於 2023年10月16日回覆
Hi Nakia (beautiful name) we are so happy you loved our hotel and hope to have you stay with us again soon.You are correct the glass door in the back of the hotel is locked for safety. The garage is by room key also.Thank you again!Rachelle SanchezDirector of Sales

10/10 有夠讚

Taura

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved Hotel Indigo
Great location, staff was amazing
於 2023 年 10 月住了 2 晚
Shelly 於 2023年10月13日回覆
Good morning, Thank you for the great review Taura. We hope to have you back again soon.Rachelle SanchezDirector of Sales