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南伯明翰惠庭套房飯店/因弗內斯的評分

3 out of 5
南伯明翰惠庭套房飯店/因弗內斯
215 Inverness Center Drive, Birmingham, AL

評論

8.8

有夠讚

10 分，有夠讚；534 則評論中有 334 則" "
8 分，不錯哦；534 則評論中有 115 則" "
6 分，一般般；534 則評論中有 40 則" "
4 分，不太好；534 則評論中有 21 則" "
2 分，很糟糕；534 則評論中有 24 則" "

9.0/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

4/10 不太好

Jason

家庭旅遊
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
Property was dirty. The hall ways were dirty and stained. Not just the carpet but also the walls. Room AC was not working and when I called the front desk reluctantly brought us a fan but no one ever came to look at the AC. Room was dirty, hairs in the bathroom and shower. We didn't even shower as a result. Huge stains on the old furniture. I took the cushions off the couch to try and use the fan to pull cool air from the hallway to the room and it looked like someone was murdered on the couch under the cushions. Informed the front desk at checkout that we had a bad time and they just pointed me to a phone number if I wanted to call and get money back. Not everyone is wanting a hand out, I just wanted to be heard instead of dismissed. Would not recommend.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Judy

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Francis

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed our stay.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

TYRA

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

khadijha

於 2024 年 3 月住了 2 晚
Ivey J. 於 2024年3月18日回覆
Thank you for your 5-star rating! We're delighted to hear that you had a great experience with us. Your support means the world to us, and we look forward to hosting you again soon. If you have any specific feedback or suggestions in the future, feel free to share. We look forward to welcoming you back again in the future. Best Regards,

10/10 有夠讚

Janea

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I needed somewhere to stay for one night just for a post-op appointment, glad I chose this property just minutes away my doctors office and several other stores .
於 2024 年 3 月住了 1 晚
Ivey J. 於 2024年4月3日回覆
Hi Janea, Thank you for taking the time to share your feedback, we are so happy to hear that you enjoyed your stay with us and look forward to seeing you again in the near future. Best Regards,

6/10 一般般

Kenneth

商務旅客
不喜歡：住宿環境和硬體
Lots of carpet and furniture wear and stains. The hallways are noisy. Doors slamming really hard all night. They are in the middle of exterior remodel so there was equipment and workers around. I cut my trip short and only stayed one night. Not a place I will go back to stay.
於 2024 年 2 月住了 2 晚
Ivey J. 於 2024年4月3日回覆
Hi Kenneth, I sincerely apologize that your stay with us was not up to your expectations. Your feedback is incredibly important to us, and we appreciate you taking the time to share your experience. We strive to provide all of our guests with exceptional service and a memorable stay, and I regret that we fell short in meeting your expectations on this occasion. I am happy to announce that the repairs to the outside of the building are now complete.We hope that you will give us the opportunity to welcome you back again in the near future. Best Regards,

8/10 不錯哦

Joseph

商務旅客
喜歡：整潔度
Definitely an older property, but clean and convenient. The breakfast was excellent and the lobby inviting. The staff was kind but not encaging.
於 2024 年 2 月住了 4 晚

8/10 不錯哦

Daryl L.

喜歡：整潔度和設施服務
不喜歡：員工素質
I was put in a handicap room very strange
於 2024 年 2 月住了 1 晚
Ivey J. 於 2024年4月3日回覆
Hi Daryl, Thank you for choosing to stay with the Homewood Suites Inverness, I sincerely apologize that you were placed in accessible room. I hope that we can welcome you back soon to make this right. Best Regards,

8/10 不錯哦

Ava

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Really enjoyed the stay. It was safe which was one of my major concerns and the shopping area was a pkus as well. Only negative was the roo had a wet musty odor to it.
於 2024 年 1 月住了 3 晚
Ivey J. 於 2024年4月3日回覆
Ava, Thank you for choosing the Homewood Suites Inverness, I am happy that you enjoyed your stay and nearby shopping. I sincerely apologize for the odor you experienced. I have addressed this issue with the housekeeping team to ensure this does not occur in the future. Best Regards,

10/10 有夠讚

Andrew

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I reserved this suite for ease and comfort traveling with my family. It was a very large and nice suite
於 2024 年 1 月住了 1 晚
Ivey J. 於 2024年4月3日回覆
Andrew, Thank you for choosing to stay with the Homewood Suites Inverness. I am very happy that our spacious and comfortable suites suited your family's needs. We look forward to welcoming you back again in the near future. Best Regards,

10/10 有夠讚

Rafif，Winnipeg

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Ivey J. 於 2024年4月3日回覆
Thank you for your 5 star rating, we are very happy that you enjoyed your stay with us and look forward to welcoming you back in the near future. Best Regards,

10/10 有夠讚

Renaldo，Greensboro

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Ivey J. 於 2024年4月3日回覆
Thank you for your 5 star rating, we are very happy that you enjoyed your stay with us and look forward to welcoming you back in the near future. Best Regards,

10/10 有夠讚

Karekin，Denton

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great costumer service and super clean.
於 2024 年 1 月住了 1 晚
Ivey J. 於 2024年4月3日回覆
Thank you for choosing to stay at the Homewood Suites Inverness, I am very happy that you enjoyed your stay with us. We look forward to seeing you again. Best Regards,

2/10 很糟糕

Sabrina

寵物同遊, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Property needs a major renovation and a deep clean. Staff was very accommodating and assisted best they could. Majority of appliances, fixtures, lights, toilets, TVs are in disrepair. The carpet and tile floor needs either replacement or a deep clean..stains and holes throughout. Fans and curtains have not been cleaned also having multiple stains and caked on dirt. Had our room moved to another which was a little better but still not Hilton quality I’ve seen in the past. Overall disappointed in Expedia’s and AAA’s ratings of the property and that a Hilton hotel is in this bad of shape. Will not return.
於 2023 年 12 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to share your feedback about your recent stay. I appreciate our honest review and value your input as it helps us improve our services. I understand your concerns regarding the needs for renovation and want to assure you that we take them seriously. We constantly strive to maintain a high standard of comfort and aesthetics for our guests, and we are actively working on plans for renovations in the near future. I apologize for the issues you encountered during your stay. My team is committed to providing exceptional service and accommodations for our guests and will use your feedback as an opportunity to address the areas that need improvement. Thank you once again for choosing our hotel. Best Regards,

10/10 有夠讚

Juan

喜歡：整潔度、員工素質和住宿環境和硬體
Ivey J. 於 2024年4月3日回覆
Thank you for your 5-star rating. We are happy to hear that you enjoyed your stay with us and hope to welcome you back again in the near future. Best Regards,

4/10 不太好

Jay

家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to share your feedback about your recent stay at our hotel. My sincere apologies that your stay was not a pleasant one, I hope that you will give us the opportunity to make it right. Best Regards,

10/10 有夠讚

THOMAS

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for your 5* rating, we appreciate you taking the time to review our hotel and we hope to welcome you back again in the near future. Best Regards,

6/10 一般般

Stacey

寵物同遊, 家庭旅遊
喜歡：員工素質
A big hotel but rooms are dated. Needs a lot of renovations. Should start with the carpets! Nice that it is pet friendly but people are not considerate enough to clean up their dogs mess. Location is good, off 280, Walgreens, Starbucks, fresh market are all within walking distance. Seems safe around the property. Breakfast was normal standard hotel breakfast, didn’t really taste fresh.
於 2023 年 11 月住了 4 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to share your feedback about your recent stay. We appreciate our honest review and value your input as it helps us improve our services. We understand your concerns regarding the needs for renovation and want to assure you that we take them seriously. We constantly strive to maintain a high standard of comfort and aesthetics for our guests, and we are actively working on plans for renovations in the near future. We would love to have the opportunity to welcome you back in the future to provide you with an enhanced experience that reflects the improvements we are making. Thank you once again for choosing our hotel, and hope to have the pleasure of serving you again soon. Best Regards,

10/10 有夠讚

Pamela

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Always stay here when in the Birmingham area.
於 2023 年 11 月住了 2 晚
Ivey J. 於 2024年1月4日回覆
Thank you for choosing to stay with us during your travel to the area, we are eternally grateful. We look forward to welcoming you back again in the near future. Best Regards,

8/10 不錯哦

Michael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Booked a room with a queen bed and a sofa bed for three people. The sofa bed wasn't made up and there was no bedding for it in the room. Went to the front desk to get the necessary bedding as well as fresh batteries for the tv remote as the batteries in the remote were dead and corroded. Front desk staff was very polite and helpful with these issues.
於 2023 年 11 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to review our hotel, I want to apologize for the inconveniences that you experienced; however, I am happy that our staff was able to assist you. We hope that you come back to visit us again soon. Best Regards,

6/10 一般般

Erin

於 2023 年 11 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to share your rating about your recent stay at our hotel.From this rating, it seems as if there are some concerns that need to be addressed and I would like the opportunity to speak with you further about your experience. If you have a moment please contact me to discuss your experience. Best Regards,

10/10 有夠讚

JEFFREY

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great views
於 2023 年 11 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Hello, Thank you for your review. We are glad to see that you enjoyed your stay with us & look forward to welcoming you back again in the near future. Best Regards,

8/10 不錯哦

Melissa

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Ivey J. 於 2024年1月4日回覆
Hello, Thank you for your review. We are glad to see that you enjoyed your stay with us & look forward to welcoming you back again in the near future. Best Regards,

10/10 有夠讚

Gregory

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to review our hotel, we are happy that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

10/10 有夠讚

Alma

於 2023 年 10 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to review our hotel. I am happy that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

2/10 很糟糕

Ryan

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
DO NOT STAY HERE! I travel a lot and this property was one of the top three worst hotels that I’ve ever stayed in. Common hallways not vacuumed and carpets are very dirty, walls with peeling paint. Room carpet was was ripped, stained and disgusting. Stained sheets, worn duvets, holes in black out shades, Odor in room was rough. This property needs massive TLC and a serious deep clean. Was so grossed out by this place I didn’t even think about trying the breakfast. Slept very little as could not get comfortable in such an unclean environment so packed up and left very early. I’ll stick with the Marriott brand as never had any issues with their quality control.
於 2023 年 10 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to share your feedback about your recent stay at our hotel and we appreciate your honest review and value your input as it helps us to improve our services. At our hotel, we prioritize the cleanliness and hygiene of our facilities, and I am disappointed to hear that we fell short of your expectations. Please be assured that I have taken your feedback seriously and have addressed the issue with our housekeeping team to prevent any recurrence. Again, I sincerely apologize for the issues your experienced during your stay. Best Regards,

10/10 有夠讚

Tim

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. The staff was very friendly.
於 2023 年 10 月住了 1 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to share your feedback about your recent stay at our hotel. I am very happy to see that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

8/10 不錯哦

Ericks

於 2023 年 9 月住了 2 晚
Ivey J. 於 2024年1月4日回覆
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are happy that you enjoyed your stay here and hope to welcome you back again in the near future. Best Regards,

10/10 有夠讚

Peggy

情侶出遊
喜歡：整潔度、員工素質和設施服務
Last -minute reservation, reasonably priced. The studio suite was very clean and comfortable. Wallpaper and carpeting needs replaced in several area of the hotel, however my opinion is that I would definitely stay here again!
於 2023 年 9 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Hi Peggy, Thank you so much for taking the time to review our hotel, I am happy to see you enjoyed your stay with us. We look forward to welcoming you back in the near future. Best Regards,

10/10 有夠讚

Amy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The staff at this hotel is fabulous! Our reservation was over booked but they took care of us and were so great to work with. We will be back!
於 2023 年 9 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Hi Amy, We apologize once again for the inconvenience that the overbooking caused. We hope to welcome you back again in the near future. Best Regards,

8/10 不錯哦

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Ivey J. 於 2023年10月6日回覆
Thank you for choosing Homewood Suites Inverness, we hope to welcome you back again in the near future. Best Regards,

10/10 有夠讚

Allen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Thank you for choosing Homewood Suites Inverness, we look forward to welcoming you back in the near future. Best Regards,

10/10 有夠讚

Jason E.

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect stay!!!
Everything about our stay was excellent. The staff was extremely friendly and professional and accommodating in every possible manner. Our room was even bigger than expected and provided top notch comfort for our overnight stay. Perfect location as well. I look forward to our next trip to Homewood Suites.
於 2023 年 9 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Hi Jason, Thank you so much for your positive review! We're so thrilled that you had a great experience with us. Our team works hard to ensure that every aspect of your trip is enjoyable, from the booking process to your stay at the hotel. We appreciate your kind words and hope to continue providing you with exceptional service in the future. Best Regards,

2/10 很糟糕

Will，Covina

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 10 晚
IveyJ. 於 2023年10月6日回覆
We're sorry to hear that you had a negative experience with us, we take customer feedback seriously. If you could please kindly contact me with specifics so that I can address your issues. Best Regards,

10/10 有夠讚

Lynn

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was super nice and friendly!
於 2023 年 8 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Lynn, Thank you for your kind words about our staff. We strive to provide excellent customer service, and it's always gratifying to know that our efforts are recognized and appreciated. We will be sure to pass along your compliments to our team members, as they will be thrilled to hear about your positive feedback. Best Regards,

10/10 有夠讚

Greg

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
IveyJ. 於 2023年10月6日回覆
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

10/10 有夠讚

Vicki

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
IveyJ. 於 2023年10月6日回覆
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

10/10 有夠讚

Katherine

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Fast check in
於 2023 年 7 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation to our team. I hope to welcome you back again soon! Best Regards,

10/10 有夠讚

Andreas

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚
IveyJ. 於 2023年10月6日回覆
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

10/10 有夠讚

Pam

於 2023 年 7 月住了 2 晚
Ivey J. 於 2023年10月6日回覆
Thank you for kind rating. We are so happy you enjoyed your stay with us. We hope to welcome you back in the near future. Best Regards,

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Look elsewhere
Booked a double room with kitchenette. Carpet was wet in one room for unclear reason. Front desk did not know either (??) but was nice enough to provide a box fan to try and dry it. Shower/baths were not clean (hair and grime). Kitchen area had food scraps on the floor. No draw curtains on the windows and we happened to be by a spotlight. Overall not a great stay but fortunately it was just an overnight passing through. Would look elsewhere
於 2023 年 7 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
We deeply apologize for the inconvenience and disappointment caused by the condition of your room. This is certainly not up to our usual standards, and we understand how frustrating it must have been for you. We take cleanliness and maintenance seriously. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide a much better experience. Best Regards,

4/10 不太好

Brian

於 2023 年 7 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Thank you for taking the time to review our hotel. I am sorry to see that you had a negative experience with us. We hope that you will allow us to opportunity to make it right on a future stay. Best Regards,

8/10 不錯哦

david r

於 2023 年 7 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Thank you for taking the time to review our hotel. I am happy to see that you enjoyed your stay with us and we hope to welcome you back again in the near future. Best Regards,

8/10 不錯哦

Lori

於 2023 年 7 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation to our team. I hope to welcome you back again soon! Best Regards,

8/10 不錯哦

Lydia

於 2023 年 7 月住了 1 晚
Ivey J. 於 2023年10月6日回覆
Thank you for your kind review! I am thrilled to hear that you had a great experience at our hotel. We strive to provide exceptional service and your feedback serves as motivation to our team. I hope to welcome you back again soon! Best Regards,

4/10 不太好

Nicole

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The carpets in the room and hallways were stained. My toilet seat was broken. The bathroom light was pushed in and flickered a lot. The bathtub was soft in the middle. My ceiling fan was so loud and loose. My comforter had blood on it. The bathroom toilet ran and the bathtub leaked. There was left over clothes. Barely any towels and wash clothes. No hairdryer. The sofa bed mattress was stained. The Ac didn’t work great. The refrigerator didn’t cool very well. The elevator broke. The whole place needs a renovation. The staff didn’t know English or what was going on. I’m never staying there again.
於 2023 年 6 月住了 6 晚
Ivey J. 於 2023年10月6日回覆
Nicole, I want to take the time to sincerely apologize for the inconvenience and disappointment caused by the condition of your room. This is certainly not up to our usual standards, and I understand how frustrating it must have been for you. We take cleanliness and maintenance seriously. Once again, I apologize for what you experienced, I hope that you give us the opportunity to make it right on a future stay. Best Regards,

2/10 很糟糕

Shawn

不喜歡：整潔度和住宿環境和硬體
於 2023 年 6 月住了 4 晚
Ivey J. 於 2023年10月6日回覆
Barry, Thank you for your feedback. We appreciate all guest reviews and would love to learn more about your experience in order to address any concerns you may have had. Please reach out to the hotel directly.Best Regards,

10/10 有夠讚

Paulette

喜歡：整潔度、員工素質和住宿環境和硬體
The hot breakfast was a bonus. Nice pool and basketball court.
於 2023 年 6 月住了 1 晚
Ivey J. 於 2023年6月30日回覆
Paulette, Thank you for choosing to stay with Homewood Suites Inverness, we are so happy that you enjoyed your stay with us! We hope to welcome you back again in the near future. Best Regards,

2/10 很糟糕

Barry，MOUNTAIN HOME

不喜歡：員工素質
於 2023 年 6 月住了 1 晚
Ivey J. 於 2023年6月30日回覆
Barry, Thank you for your feedback. We appreciate all guest reviews and would love to learn more about your experience in order to address any concerns you may have had. Please reach out to the hotel directly Best Regards,