標準客房, 1 張特大雙人床, 非吸煙房 | 埃及棉床單、高級寢具、羽絨被、舒適加層
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特魯斯維爾 I-59 141 號出口凱富套房飯店的評分

2.5 out of 5
特魯斯維爾 I-59 141 號出口凱富套房飯店
4740 Norrel Dr, Trussville, AL

評論

7.8

不錯哦

10 分，有夠讚；665 則評論中有 247 則" "
8 分，不錯哦；665 則評論中有 209 則" "
6 分，一般般；665 則評論中有 114 則" "
4 分，不太好；665 則評論中有 58 則" "
2 分，很糟糕；665 則評論中有 37 則" "

8.0/10

整潔度

8.4/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

isaac

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 2 晚
General Manager 於 2024年5月16日回覆
Thank you for taking the time to write about your feedback from your stay with us. We hope you give us another opportunity to have you stay with us again in the future.

2/10 很糟糕

Jemma

商務旅客, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We booked a room with king bed and pull out sofa for my husband, myself and 2 children (6 and 11). After checking in I went to the front desk to ask for bedding for the pull out bed. They stated they didn’t have any. When I asked what they expected me to do for my children she just shrugged! They said they were booked and didn’t have any extra! I said “it’s not extra, the room is supposed to come with that!” They said again they didn’t have any bedding. I asked for a refund which they DECLINED (thankfully Expedia was great and did the refund on their side). After we asked for a refund they said they found an extra blanket in another room. Mind you they said they were fully booked, so whose room did you “find” this blanket? Ummm, no thanks! Would not recommend staying here.
於 2024 年 5 月住了 1 晚
Ex. 於 2024年5月8日回覆
We apologize for the inconvenience you experienced during your stay.

8/10 不錯哦

Haley

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月8日回覆
Thank you for the feedback from your stay.

8/10 不錯哦

JASON，Rosharon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean hotel. Friendly staff. Near restaurants.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月8日回覆
Thank you for taking the time to review your stay with us. We appreciate your comment and I will inform my front desk and housekeeping about your kind words.

10/10 有夠讚

Harpal

於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月16日回覆
Thank you for taking the time to write about your feedback from your stay with us. We hope you give us another opportunity to have you stay with us again in the future.

6/10 一般般

DeBorrah

情侶出遊
喜歡：員工素質
They are doing updates but it really need updates to the rooms with electric sockets on both sides of the beds or purchase lamps that has charging ports
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月17日回覆
Thank you for your feedback. I apologize for the inconvenience you experienced during your stay. We are planning to do more updating to the rooms, but at the moment we can only do so much at one time. I hope you would give us another opportunity to host you again in the future.

8/10 不錯哦

Nancy Smith

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property is undergoing much needed renovation. The staff was friendly, concerned about customer service.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.

8/10 不錯哦

Marcus

情侶出遊
喜歡：整潔度、員工素質和設施服務
The rooms were nice and clean but my tv didn’t work, not a single channel.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback. I apologize about the issue you had with the tv.

8/10 不錯哦

shirley

喜歡：設施服務
Property under renovation, but very nice for the price that will stay there again.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.

4/10 不太好

Luis

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The hotel is under renovation and of course dirty. Our room was never clean or service. I had to get clean towels at the main counter
於 2024 年 3 月住了 2 晚
General Manager 於 2024年4月3日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.

8/10 不錯哦

Elizabeth

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.

8/10 不錯哦

BRIAN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good place to stop for the night. Friendly staff and a decent breakfast
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月17日回覆
Thank you for your feedback, we appreciate your kind words. We hope to see you again in the future.

6/10 一般般

M

喜歡：整潔度
It wasn't quite what the pictures made it appear to be but still a comfortable stay
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

8/10 不錯哦

Erika，Fishersville

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel and amenities were as advertised. We had a good overnight stay.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月15日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 有夠讚

Siegfried

於 2024 年 2 月住了 1 晚
General Manager 於 2024年4月3日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.

6/10 一般般

Tanya

家庭旅遊
喜歡：員工素質和設施服務
Mixed feelings on this one. Price is fair. Room refrigerators have freezers, which was great on our road trip so we could refreeze our blue ice packs for our coolers. Not the most beautiful place, but if you're just looking for somewhere to crash, that doesn't matter. Hotel staff were great - we initially got a handicapped room but didn't need one, and we found black mold under the bathtub seat (read on - it gets better). Also the freezer had an exploded can in it that nobody cleaned up. I went to the front desk about it and they gave us a new room, no questions asked and right away. They apologized profusely and made changing rooms very easy. Once in our new room, everything was fine. It was clean, smelled good, no problems at all. TV was nice, room was spacious enough, and it was unseasonably cold so I can say the heating unit was very good, kept us warm all night. I'd stay there again.
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月15日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月15日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

8/10 不錯哦

Miriam

於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月15日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!

10/10 有夠讚

Kent

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One night stop on the way to New Orleans
Hotel was right off the interstate and easily located. VERY QUIET! Nice breakfast with plenty of selections. Good Stay!
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about you stay with us. We appreciate your business and your kind words. We hope to host you again in the future.

10/10 有夠讚

Nancy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

10/10 有夠讚

Richard

喜歡：整潔度、員工素質和住宿環境和硬體
The mother and daughter team at check in was excellent. Made our stay wonderful and very comfortable.. they made every convenient and took care of us.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. We appreciate t your kind words. Hope we can host you again in the future.

10/10 有夠讚

David

於 2024 年 1 月住了 1 晚
General Manager 於 2024年4月3日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your comments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback.

8/10 不錯哦

tony

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

10/10 有夠讚

tony

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Bed
Vey nice hotel. Only complaint is bed is too hard. Could not sleep well
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. I apologize about your trouble with the bed. Hope you will consider staying with us again.

10/10 有夠讚

Lisala

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Awesome folks, great stay!
Has to stay for 13 days due to small fire at my home. These people were incredibly nice, accommodating to me and my two dogs! They were gracious, my stay was peaceful, and if I have to go back, while additional repairs are done, I’ll stay there again! They made a horrible situation, much better by their kindness.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. We appreciate your kind words and glad you enjoyed your time with us. Hope we can host you again in the future.

10/10 有夠讚

Eryne

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was wonderful
於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

6/10 一般般

Mary

家庭旅遊
喜歡：客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

10/10 有夠讚

Monica

於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

10/10 有夠讚

Agustin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay, staff was extremely friendly and professional, highly recommend staying here, wide variety of places to eat nearby
於 2023 年 12 月住了 2 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. We appreciate your kind works and glade you enjoyed your stay. Hope we can host you again in the future.

8/10 不錯哦

Keith

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good value for the price.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

10/10 有夠讚

Roy

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 4 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

4/10 不太好

Jenna

團體旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bathroom door handle fell off, dead roach on air conditioner, elevator makes weird noise, vending machine got stuck, took a very long time to check in, water in shower smelled bad, bulbs in lamps didnt work. Etc. Breakfast was good though.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月15日回覆
I apologize for the experience you had during your stay.

6/10 一般般

Michael

於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

6/10 一般般

Jonathan

喜歡：住宿環境和硬體和客房舒適度
不喜歡：整潔度
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

10/10 有夠讚

Jairus

於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

6/10 一般般

Leigh Ellen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not the best stay
We had a non smoking room but we were by the outside door so every time someone smoked outside, the smell permeated our room. Both cigarettes and WEED. The smell was TERRIBLE. Also, the bathroom door wouldn’t close and it was an extremely tiny space. It was fairly quiet and overall the room was clean but the smell ruined it for us.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. I apologize for the experience you had during your stay. I hope you could consider stay with us again in the future.

8/10 不錯哦

Stacy

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
Good, almost great
Nice and clean. Check in was very courteous, bed was comfy and nice to have a real breakfast. Only complaints were floor in hall outside my room and by my fridge was mushy and really bouncy, and when I came to the desk to check out no one was up there for 20 minutes while another guest and I waited. I would’ve just left the key, but I needed a receipt for work. Overall a good stay.
於 2023 年 12 月住了 2 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. I apologies for the inconvenience you experience during checkout. Hope we can host you again in the future.

10/10 有夠讚

Monte

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The carpets need to be cleaned! Beds and pillows are very comfortable
於 2023 年 12 月住了 1 晚

8/10 不錯哦

D'Lavante

於 2023 年 12 月住了 4 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

6/10 一般般

Timothy

家庭旅遊
Ok if looking for a cheaper option
Hotel is a little dated but clean. Staff was nice but lacked professionalism. Appeared to be clerk’s boyfriend sleeping in the breakfast area of the lobby.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月1日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.As a Choice Privileges Diamond member, you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are excited to saythat in the upcoming months we will be having a renovation. We hope once that is done you could come and stay with us again to check it out.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again in the future.

10/10 有夠讚

Patrick

於 2023 年 11 月住了 2 晚
General Manager 於 2024年2月15日回覆
Thank you for your feedback about your stay. Hope we can host you again in the future.

4/10 不太好

Gangadharan

親子旅遊
喜歡：員工素質
不喜歡：整潔度
Not clean. Bad smell , dust and small hair's around.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月29日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

6/10 一般般

TYNAN，YONKERS

情侶出遊
不喜歡：設施服務
It was cool for the price. Breakfast was terrible and they did not clean my room on 1 day and the other day they did not replinish wash cloths. When I called down stairs to request some I was told that someone would bring them up in 10 minutes. After 20 minutes I went down stairs and the woman at the front desk was busy checking people in. So I went back upstairs and waited another 30 minutes then went back down stairs. She was outside smoking a cigarette and had forgotten. I think she was just overwhelmed at the moment honestly. However, it almost caused mt to be late for the event that I had flown 1100 miles to attend.
於 2023 年 11 月住了 4 晚
General Manager 於 2023年11月29日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 有夠讚

Melissa

喜歡：整潔度、員工素質和住宿環境和硬體
It is nice and quiet. Everything was clean, price was great. The only thing that wasn’t great is the mattress was worn. I finally turned and slept with my head at the foot of the bed. Needs new mattress, king size, or turn the mattress 180 degrees. I would recommend Comfortable RR Inn and Suites.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月22日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Rebecca BlahousManagerComfort Inn & Suites Trussville I-59 Exit 141205.661.3636

4/10 不太好

leonard

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
My room smelled mildewed
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月21日回覆
Thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 不太好

shelby

情侶出遊
喜歡：員工素質
不喜歡：整潔度
Brown spots on the curtains. Used toilet paper roll. Hair on the toilet seat and in the shower. Pee stains under the toilet seat. We had to check out early, it was awful. I get that it’s a 2-star hotel but this is basic cleanliness.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月21日回覆
Thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 不錯哦

Angela

喜歡：整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月21日回覆
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Trussville I-59 Exit 141.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 不太好

Bb

於 2023 年 11 月住了 1 晚

4/10 不太好

Zachary

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月13日回覆
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