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Reviews of Margherita Plaza Hotel

3 out of 5
Margherita Plaza Hotel
No. 116, Taman Sri Dagang, Jalan Abang Galau, Bintulu, Sarawak

Reviews

6.4
Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 4 out of 14 reviews" "
Rating 2 - Terrible. 2 out of 14 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

norliza

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good job
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Disappointed
Very disappointing. Booked through Hotels. com, it was stated the the family room got 2 double beds and 2 twin beds for 6 of us. However the room only got 4 twin beds, how to accommodate 6 of us? After complained, hotel only gave us 1 extra bed!!! 1 of us had to stay at friend's house. That day, the whole hotel don have hot water supply due to something wrong with the solar system. All have to bath with cold water. The lobby area no air con as something broke down. No WiFi in room, only available at lobby area.
Stayed 1 night in Aug 2023

10/10 Excellent

ABDUL RASHID

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 1 night in Jun 2023

8/10 Good

Fabian

Liked: Cleanliness, staff & service
It's been undergo renovation and rebranding. New style and modern. With local attraction.
Stayed 1 night in Feb 2023

2/10 Terrible

Mohamad Farhan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please improve
Not so good
Stayed 1 night in Oct 2021

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Emerson

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Pengiran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room facilities need to be properly maintain esp toilet
Stayed 1 night in Dec 2017
We very much appreciate your comments regarding your stay at the Kemena Plaza Hotel Bintulu. It is always a pleasure to receive positive feedback with the exception of the toilet issue. Please accept my sincerest apologies. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Bintulu, Sarawak. Sincerely, Siti Masyitah Front Office Executive

10/10 Excellent

Benner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice and comfortable. Friendly staff too

8/10 Good

Sam Ming, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel, good value for money.
Check-in was a breeze. Friendly staff.

4/10 Poor

Andrew, Miri , Sarawak,

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Happy
Was only for one night , but there was no toilet paper so I requested some but when house keeping came to the room she informed me that there was no longer any stock left. I was not very impressed with this being a large hotel , you pay for all the comforts and facilities and then told they don't have anything . Shall not be staying there again, very disappointing

4/10 Poor

Rahmat

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

さーくん, マレーシア　KL

Disliked: Cleanliness, staff & service, property conditions & facilities
出張で使用する分にはいいが、カップル、夫婦での滞在はお勧めできません。 滞在費は安いが施設の老朽化が目立ち清潔感がない。

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
ガックリ
ホテル、部屋共に古い。写真と実態が異なる 廊下は少し異臭(カビ臭い)がした 朝食のバイキングは種類が少なく、品切れがあった