Dear Mr. Anbualagan, Thank you for taking the time to share your feedback with us. We are delighted to hear that you thoroughly enjoyed your stay at our hotel and that our spacious accommodations, pool, and bathtub met your expectations.At Kamuela Villas Lagoi Bay Bintan, we strive to provide our guests with exceptional experiences, and it is rewarding to know that we succeeded in making your stay memorable. Your kind words serve as motivation for our team to continue delivering outstanding service and maintaining the high standards we are known for.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. Should you need any assistance or have any special requests for your next visit, please do not hesitate to reach out to us.Warm regards,Management

Dear Urline,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you loved your overall experience at our establishment and found our rooms to be very clean, and our room service to be exceptional.We're truly sorry to hear about your disappointment with the in-house massage service. Providing a relaxing and rejuvenating experience is paramount to us, and we regret that we fell short of your expectations on this occasion. Your feedback regarding the duration and quality of the massage has been duly noted, and we will be addressing this matter with our massage team to ensure that such instances are not repeated in the future.We genuinely appreciate your constructive feedback as it allows us to continuously improve our services and enhance the overall guest experience. Should you decide to give us another opportunity to welcome you back, please do not hesitate to reach out to us directly so that we can ensure your next visit exceeds your expectations in every aspect.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Warm regards,Management

Dear Daryl,Thank you for choosing Kamuela Lagoi Bay Villas for your recent getaway and for taking the time to share your feedback with us. We're thrilled to hear that despite the delay in check-in, your overall experience was pleasant and that you found our staff to be friendly and helpful.Please accept our sincere apologies for the inconvenience you experienced with the check-in process. Your feedback is incredibly valuable to us as we continuously strive to enhance the guest experience. Rest assured, we will address this issue promptly to ensure a smoother and more efficient check-in process for our guests in the future.We're delighted that you enjoyed the rest of your stay with us and that our team was able to assist in making your time here memorable. We truly appreciate your understanding and patience.We hope to have the pleasure of welcoming you back to Kamuela Lagoi Bay Villas for another wonderful stay in the near future. Please do not hesitate to reach out if there's anything else we can assist you with.Warm regards,Yeyen HeryawanVilla Manager

Dear Ms. Janelle,Thank you for taking the time to share your feedback regarding your recent stay at Kamuela Lagoi Bay Villas. We're delighted to hear that you appreciated our efforts to accommodate your early check-in and that you found the villa's interior to your liking, particularly the private swimming pool.We apologize for any inconvenience you experienced with the temperature and mosquitoes in the living room. Your feedback is valuable, and we will certainly look into ways to address these issues to ensure a more comfortable experience for our guests.Regarding the BBQ option, we understand your concern about pricing and will take your feedback into consideration for future adjustments. We're glad you enjoyed the breakfast options provided in the villa and found the transportation service convenient.We appreciate your comments about the limited transportation options on the island and understand that it can impact guests' overall experience. We will continue to explore ways to improve accessibility for our guests.Your mention of the closure of the shopping plaza due to COVID-19 restrictions is duly noted. We strive to provide alternative options for our guests to enjoy their time, and we will continue to explore ways to enhance the guest experience during these challenging times.We're pleased to hear that you enjoyed the nearby Warung Yeah restaurant and found it to be a good and affordable option for local food.Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Yeyen HeryawanVilla Manager

Dear Mr. Sean Ryan,Thank you very much for taking the time to share your positive feedback and awarding us a perfect score of 5 points! We are delighted to hear that you had such a fantastic experience during your stay at Kamuela Lagoi Bay Villas.Your satisfaction is our utmost priority, and we are thrilled to know that we were able to meet your expectations. If there are specific aspects of your stay that stood out to you or any suggestions you may have, we would love to hear more about it. Your insights are valuable as we continually strive to provide exceptional service to our guests.We hope to have the pleasure of welcoming you back to our villa in the future. If there is anything we can assist you with or if you have any special requests for your next visit, please feel free to let us know.Once again, thank you for choosing Kamuela Lagoi Bay Villas. We look forward to hosting you again soon!Warm regards,Yeyen HeryawanVilla Manager

Dear Ms. Medeline,Thank you for taking the time to share your detailed feedback about your recent stay at Kamuela Lagoi Bay Villas. We appreciate both your positive comments and the constructive criticism you've provided as it helps us identify areas for improvement.We are pleased to hear that you found the villa clean with good soundproofing, providing a comfortable and private environment. Your positive remarks about the villa layout, pool, and the relatively low presence of mosquitoes are encouraging, and we're glad these aspects contributed to your overall experience.However, we sincerely apologize for the challenges you encountered during your stay. The delayed breakfast service and slow room services do not align with our usual standards of service, and we will be reviewing our processes to ensure a more timely and efficient experience for our guests.The blackout incidents and the inconvenience you faced during the birthday party are certainly not reflective of the service we aim to provide. We are actively investigating and addressing these issues with our team to prevent such occurrences in the future. Your feedback regarding the dirty plates is also concerning, and we will reinforce training and procedures to ensure the highest standards of cleanliness are maintained.Your insights are invaluable to us, and we appreciate your understanding as we work towards addressing these issues. If there is anything specific you would like to discuss further or if there's anything we can do to make amends, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an improved and seamless experience.Warm regards,Yeyen HeryawanVilla Manager

Dear Ms. Rachel,Thank you for sharing your feedback on your recent stay at Kamuela Lagoi Bay Villas Bintan. We sincerely apologize for any inconvenience you experienced with the condition of the kitchen cabinets and the presence of ants.Your feedback is valuable to us, and we take it seriously. We have immediately addressed the issue with our housekeeping team to ensure that such situations do not occur in the future. Rest assured that we are taking steps to replace the old kitchen cabinets and implement effective pest control measures to prevent any recurrence.We truly appreciate your understanding and patience. We hope that despite this issue, you were able to enjoy the other aspects of your stay. If there's anything else we can do to make it right or if you have any further concerns, please feel free to reach out to our guest services team directly.Once again, we apologize for any inconvenience caused and appreciate the opportunity to improve based on your feedback.Best regards,[Yeyen Heryawan][Villa Manager]Kamuela Lagoi Bay Villas Bintan.

Dear Sirs,Thank you so much for taking the time to share your detailed feedback about your recent stay at Kamuela Villas Lagoi Bay. We truly appreciate your kind words and are delighted to hear that you had a positive experience during your stay.It's fantastic to know that you found our Pool Villa to be clean and that our staff were friendly and responsive. We take great pride in ensuring a high level of cleanliness and providing excellent service to our guests. We're also thrilled that you found our WhatsApp service convenient for making reservations and getting assistance with your queries. Our goal is to make your stay as smooth and enjoyable as possible.We understand that the Lagoi Bay shopping area may have been less bustling than expected during your stay. While it's not within our control, we're glad to hear that you found the nearby restaurants to be decent and enjoyed the food. We'll definitely take your recommendation to try Warung Yeah into account, and we hope it adds value for future guests.We're also pleased that you found our hotel beautiful and well-maintained. Your feedback is important to us, and it motivates us to continue providing top-notch accommodations and services.Your mention of the reasonably priced massages and the option for breakfast delivered to your room is also greatly appreciated. We will make sure to share your advice about trying the Indonesian food options with our future guests.Once again, thank you for choosing Kamuela Villas Lagoi Bay for your stay, and we hope to have the pleasure of welcoming you back in the future. If you have any more recommendations or feedback in the future, please don't hesitate to reach out.Warm regards,[Yeyen Heryawan]Villa ManagerKamuela Villas Lagoi Bay.

Dear Ms. Felicia,Thank you for taking the time to share your experience at Kamuela Villas Lagoi Bay. We're delighted to hear that you had a relaxing and enjoyable time during your stay with us.We're thrilled that you found the villa to be comfortable and quiet, meeting your expectations perfectly. It's wonderful to know that you appreciated the private pool and the lush tropical landscaping, which contributed to the serene ambiance you were seeking.We're glad that our staff members were helpful and friendly throughout your stay. The WhatsApp messaging system was designed with convenience in mind, and we're pleased that it worked well for you when communicating with our front desk.If you ever plan to return for another visit or have any questions or requests, please feel free to reach out. We'd be honored to welcome you back and provide you with another relaxing and memorable experience.Best regards,Yeyen HeryawanVilla Manager

Thank you, Ms. Ho Yi Ivy, for your feedback and for choosing to stay at Kamuela Villas Lagoi. We appreciate your time in sharing your rating with us.We value all guest feedback as it helps us identify areas for improvement. While we're glad that you chose to stay with us, we would greatly appreciate more specific information regarding your experience to better understand how we can enhance our services.Our team is committed to providing the best possible experience for our guests, and we would like to address any concerns you may have had during your stay. If there are any particular aspects that you feel we could improve upon, please don't hesitate to reach out to us directly. We value your input and would appreciate the opportunity to make any necessary adjustments.Once again, we thank you for your feedback and for choosing to stay at Kamuela Villas Lagoi. We hope to have the chance to welcome you back in the future and provide you with an improved and more satisfactory experience.Best regards,Yeyen HeryawanKamuela Villas Manager

Dear Ms. Zhenyi,Thank you for choosing Kamuela Villas Lagoi Bay for your stay and for taking the time to share your feedback. We're thrilled to hear that you found our villa to be a delightful place for families to relax and unwind.Regarding the shops at Plaza Lagoi, we apologize for any inconvenience caused. While it is true that some of the shops may have been closed during your visit, we continuously work with the plaza management to ensure a vibrant and diverse shopping experience for our guests. We appreciate your understanding in this matter.We're glad to know that you discovered two mini marts and three restaurants in the vicinity. These options provide convenient dining and essential amenities, enhancing the overall experience for our guests. Additionally, we offer a complimentary transfer service, as you mentioned, ensuring that you have convenient access to nearby attractions.It warms our hearts to hear that our staff members made a positive impression on you with their friendly and welcoming nature. Providing exceptional service and creating memorable experiences for our guests is our utmost priority.Once again, we thank you for your valuable feedback, and we hope to welcome you and your family back to Kamuela Villas Lagoi Bay in the near future for another unforgettable stay.Warm regards,[Yeyen Heryawan]Villa Manager

Dear Mr. Jason,Thank you for sharing your feedback regarding your recent stay at Kamuela Villas Lagoi Bay. We appreciate your comment about our property offering good value.At Kamuela Villas Lagoi Bay, we strive to provide our guests with an exceptional experience while ensuring that our rates offer great value for money. We are delighted that you found our offerings to be worthwhile and satisfactory.If you have any specific suggestions or feedback on how we can further enhance the value we provide, please do not hesitate to let us know. We are always open to constructive feedback from our guests as it helps us continually improve our services.Once again, thank you for choosing to stay with us and for taking the time to share your thoughts. We hope to have the pleasure of welcoming you back to Kamuela Villas Lagoi Bay in the future.Best regards,Yeyen HeryawanVilla Manager, Kamuela Villas Lagoi Bay.

Dear Mr. Yann,Thank you for your compliment about our spacious bathroom. We are glad to hear that you appreciate the ample space we provide. Our aim is to create a comfortable and enjoyable experience for our guests, and we're delighted that our bathroom meets your expectations. We look forward to welcoming you and ensuring your stay is exceptional.Sincerely Yours,

Dear Mr. Aaron Zhen Wei Thank you for sharing your feedback. It's great to hear that you had a positive experience with the cleanliness of the villa, the friendly and helpful staff, excellent service, strong air conditioning, and well-maintained pool. It's also good to know that free breakfast was provided during your stay.However, I'm sorry to hear that you had some negative experiences as well, such as the presence of mosquitoes and insects, appliances not being in the best condition, and the lack of cooking equipment despite it being stated on the listing. I also understand that the fridge wasn't cold and that the nearby amenities were mostly closed, with some abandoned buildings and resorts in the surrounding area making it feel a bit creepy at night.Thank you again for your feedback, as it's helpful for the villa owners to know where they can improve. If you have any further concerns or suggestions, please don't hesitate to let them know.Best Regards Boy Handafi Front Office Manager

Dear Ms. Wee Chieh,Thank you for taking the time to share your experience with us, Ms. Wee Chieh. We are sorry to hear that your stay with us was not up to your expectations, and we apologize for any inconvenience caused.We take pride in our beautiful resort and strive to ensure that all of our facilities are well-maintained and functional. We apologize that you encountered issues during your stay, including wet floors in heavy rain. We take all feedback seriously and we have shared your comments with our maintenance team to address any issues with internal property conditions.We would like to assure you that we are taking steps to address these issues and prevent them from occurring in the future. We appreciate your feedback and will use it to improve the quality of our services and facilities for our guests.We hope that you will consider staying with us again in the future, and that we will have the opportunity to provide you with the high-quality experience that our guests have come to expect from Kamuela Villas Lagoi Bay.Sincerely yours,Yeyen HeryawanVilla Manager

Dear Eugenia Kim Thank you for staying with us and taking your time to make this comment as well as share your experience with us.We are delighted that you were impressed with our service and product quality. It is our goal to make all customers happy and having a memorable experience during your stay at Kamuela Villas Lagoi Bay Bintan.We look forward to welcome you again. Best regards,Boy Handafi ( Front Office Manager)

Dear Mr. Mohamed Firdaus,Thank you for taking the time to share your positive feedback with us, Mr. Mohamed Firdaus. We are delighted to hear that you had a perfect stay at Kamuela Villas Lagoi Bay and that everything met your expectations.We strive to provide our guests with the highest level of service and amenities, and we are thrilled to hear that we were able to exceed your expectations. Your positive feedback means a lot to us and we will share it with our team members to recognize their efforts and dedication.We appreciate your patronage and look forward to welcoming you back to our resort in the near future for another perfect stay at Kamuela Villas Lagoi Bay.Best regards,Yeyen HeryawanVilla Manager

Thank you for returning to our resort for a second time and for taking the time to share your feedback with us. We're glad to hear that you found the cleanliness to be acceptable and that the massage service was on time and convenient as it was performed in your room.We appreciate your understanding that some wear and tear may be present in the property and we are constantly working to improve the condition of our facilities. We're happy to hear that you found the pool to be clean enough for your enjoyment.As for the bugs, we understand that this may be a common occurrence in the area and we take necessary measures to control them. We're glad to hear that they didn't affect your overall experience with us.Thank you for choosing our resort for your second stay and we hope to have the pleasure of welcoming you back again in the future.Best Regards,Boy Handafi/Front Office Manager

Thank you for your 5-star review! We appreciate your positive feedback and we're thrilled to hear that you enjoyed your stay with us.Our team strives to provide our guests with the best possible experience, and we're glad that we were able to meet your expectations in every aspect. We're thrilled to know that you found our facilities clean and comfortable, and that our staff provided friendly and helpful service.Thank you for choosing our resort for your stay, and we hope to have the pleasure of welcoming you back in the future! Best regards,Boy Handafi / Front Office Manager

Dear Ms. Pricilla,Thank you so much for taking your time to make this comment and share your experience with us.We are delighted that you were impressed with our service and product quality however we apologized on what happen to the safe deposit box which didn't have a proper instruction nor the guidance from our team member including the wrong info about the car ride cost. We will ensure to have the proper signage on the safe as well as fix and clear rate on the car ride cost. These won't be happen again in future.We look forward to welcome you again Ms. Priscilla.Best regards,Yeyen HeryawanVilla Manager

Dear Mr/s Anonymous,Thank you for taking your time to make this comment and share your experience with us.We are happy that you like the service quality though my apologized on the unpleasant situation during heavy rain season, We are really appreciate your suggestion on the maintenance schedule so that we can overcome similar situation and performing at our best.We look forward to welcome you back again. Thank you so much.Best regards,Yeyen HeryawanVilla Manager

Thank you for your feedback, and thank you for staying with us . we hope we can meet you on your next trip. Qory

Thank you for your feedback, we will improve our villa. thank you for staying with us in Kamuela villas. we hope we can meet on your next trip.

We do apologize for the problems, thank you for your feedback, we will improve our villa. thank you for staying with us in Kamuela Villa, we hope we can meet you on your next trip

Thank for staying with us, Hopefully to see you again and we will do the best for you

We appreciate your feedback and your kind advice and we apologize for the inconvenience, thank you .

We appreciate your feedback and your kind advice and we apologize for the inconvenience, thank you .

We appreciate your feedback and your kind advice and we apologize for the inconvenience, thank you .

We appreciate your feedback and your kind advice. we are looking forward to see you again thank you

We appreciate your feedback and your kind advice. we are looking forward to see you again thank you

We appreciate your feedback and your kind advice. we are looking forward to see you again thank you

We appreciate your feedback and your kind advice. we are looking forward to see you again thank you

Dear sir/Madam we apologize for the inconvenience, and we appreciate your feedback and kind advice to make us more better . thank you

Dear sir/Madam we apologize for the inconvenience, and we appreciate your feedback and kind advice to make us more better . thank you

Thanks for staying with us. We appreciate your feedback !

Thanks for staying with us. We appreciate your feedback !

Thankyou for staying with us. We appreciate your feedback !

Thanks for staying with us. We appreciate your feedback !

Thanks for staying with us. We appreciate your feedback !

Thanks for staying with us. We appreciate your feedback !

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!