Is Casual Bilbao Serantes pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Casual Bilbao Serantes?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Casual Bilbao Serantes?

Check-out is at 11 AM. Late check-out is available for EUR 30 (subject to availability).

Where is Casual Bilbao Serantes located?

Located in Bilbao City Centre, this pension is steps from Santiago Cathedral and Ribera Market. Church of the Sacred Heart and Gran Casino Bilbao are also within 15 minutes. Casco Viejo Station is only a 4-minute walk and Ribera Tram Stop is 5 minutes.

Casual Bilbao Serantes Reviews, Deals & Photos 2025

About the neighborhood

Located in Bilbao City Centre, a neighborhood in Bilbao, Casual Bilbao Serantes is near a metro station. Guggenheim Museum Bilbao and Itsasmuseum Bilbao are cultural highlights, and some of the area's notable landmarks include Zubizuri Bridge and Church of the Sacred Heart. Looking to enjoy an event or a game while in town? See what's going on at San Mames Stadium.

Visit our Bilbao travel guide

View more Pensions in Bilbao

6/10 Okay

Caoilte

2025/8/31

Liked: Cleanliness, amenities, property conditions & facilities

Nice clean property with amazing cleaners. Only issue is the check-in policy is a nightmare (we were waiting about ages and I had to walk to the head office because they didn't send me the code). I wasn't a fan of checkout being so early but other than that it done the job.

Stayed 1 night in Aug 2025

10/10 Excellent

Marco

2025/10/3

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent value for money. The entrance staircase is challenging but very scenic. However, it really depends on the person... for us (44 years old guy with a 20kg luggage) it wasn’t a problem, honestly. The room was very good, with excellent beds and pillows, as well as soundproofing (if the windows weren’t soundproofed, it would be hard to sleep... so that’s a positive!). The only drawback was the bathroom, with a very inconvenient sink. Overall, an excellent place to stay for breathing the vibes of Bilbao old town.

Stayed 2 nights in Sep 2025

10/10 Excellent

Hennie

2025/4/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

WE stayed at the property for one night before returning home. We found the signing in process unique but efficient. The enjoyed staying here.

Stayed 1 night in Apr 2025

8/10 Good

Gary

2025/2/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Base In Casco Viejo

Located in the Casco Viejo area on a busy bar street. The hotel is reached via some steep stairs, so maybe not the best for anybody with mobility issues. The rooms are comfortable, simple but modern design, and very clean. Also, very good value for money.

Stayed 1 night in Feb 2025

10/10 Excellent

Fumi

2023/12/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room and helpful staff

Stayed 1 night in Dec 2023

8/10 Good

Brigitte

2024/7/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good customers service, access to a kitchen giving a choice to make your own meals.

Stayed 3 nights in Jul 2024

10/10 Excellent

Larissa

2025/10/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great accommodation overall. Room service came every day. Fresh towels daily and everything was clean. The room is a bit smaller than the pictures suggest, and the bed feels a bit like an IKEA one, but it was still comfortable to sleep in. The window lets in plenty of natural light. The shared kitchen/common room has a fridge, cutlery, and basic equipment, but no sink, so you’ll need to wash your dishes in your bathroom sink after use. The common area had a slight smell, so I preferred eating in my room instead. Location: right in the heart of the old town! During the week, nights are quiet, but on Fridays and Saturdays, the nightlife in the area is lively, bright, and loud. Definitely bring earplugs if you’re a light sleeper. Be aware that you need to climb a long flight of stairs to reach the rooms, so it’s not ideal for anyone with mobility issues. The biggest plus: everything is within walking distance. Great public transport connections, plenty of restaurants, nightlife, culture, and beautiful architecture. You’re truly in the middle of it. The view depends on your room; I was lucky to have one overlooking the charming narrow streets.

Stayed 3 nights in Sep 2025

8/10 Good

HUI-LIN

2024/5/19

Liked: Cleanliness, staff & service, property conditions & facilities

Great

Stayed 2 nights in May 2024

6/10 Okay

John

2025/5/12

Liked: Cleanliness, amenities, property conditions & facilities

I was under the impression that this was a hotel but it's not. No reception desk. The information on how to access the front door and room door are sent via email the day of arrival, around noon. If the guest does not have cell service outside of the USA, that's impossible to receive the information to get in your room. That was my case. A huge inconvenience that is not informed when I reserved the place. I find that it's a must to have this disclosure in order for your guests to make a well informed decision.

Stayed 2 nights in May 2025

8/10 Good

Juan C

2022/12/12

Liked: Cleanliness, property conditions & facilities, room comfort

The room was nice and confortable, but the street was busy with a lot of people in bars and drinking on the street. There is no front desk, I had ti access with a cose they provide

Stayed 1 night in Dec 2022

4/10 Poor

Guido

2024/9/19

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Definitely no frills

The room is in a converted apartment. The floors are beyond wonky, the rooms are on the second floor with a steep staircase from hell. Due to the nature of the conversion, the walls are paper thin and you hear everything. The hallway has no fresh air supply and stinks stale. Positives: clean room, fresh and modern interior.

Stayed 1 night in Sep 2024

2/10 Terrible

Leo

2022/7/11

Disliked: Cleanliness, staff & service, room comfort

Not recommended.

Extremely complicated to check in, apparently needs to be done 72h in advance online, unclear where the links are, communicating mainly in spanish. No indication of it but the bathroom was shared!! Very crazy.

Stayed 1 night in Jul 2022

2/10 Terrible

Dimitri

2023/6/14

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

horrible service

Even though it states that their is a reception there is none. the reception is in the other building couple og hubdreds meters away. service is horrible i injured myself going down the stairs which are very steep. i did not find the light on the top but knew there was one in the middle, did not make it so far unfortunately and injured my knee badly and couldnt move and was in pain. infotmed the hotel about it and no one showed up at all, only received an adress to the hospital.

Stayed 1 night in Jun 2023

4/10 Poor

ronald

2022/12/30

Disliked: Staff & service, amenities, property conditions & facilities

This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place.

10/10 Excellent

Margarita

2025/10/13

Liked: Cleanliness, staff & service, property conditions & facilities

Las habitaciones eran limpias y comodas

Stayed 1 night in Oct 2025

8/10 Good

Giuseppe

2025/10/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hanno sbagliato il giorno del nostro arrivo ma prontamente ci hanno fatto un upgrade in un’altra struttura ancora piu’ bella. Complimenti abbiamo molto apprezzato. Bagno senza finestra.

Stayed 2 nights in Oct 2025

10/10 Excellent

Antonio

2025/10/4

Liked: Cleanliness, staff & service, property conditions & facilities

Endroit parfait pour découvrir la ville avec beaucoup de restaurants aux alentours.

Stayed 3 nights in Sep 2025

10/10 Excellent

Ugo

2025/8/24

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2025

8/10 Good

Sheila

2025/7/17

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2025

10/10 Excellent

Per

2025/7/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ingen hiss men mycket bra

Sköna sängar. Bra AC. Tyst i rummet trots väldigt centralt läge. Vi visste att det inte fanns hiss men en lång härlig trappa. 4 personer, 1 dubbel och 2 singelsängar. Mycket sköna sängar för att vara i spanien. Mycket centralt läge men gågata utanför dörren.

Stayed 1 night in Jul 2025

10/10 Excellent

Mikkel

2025/6/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2025

6/10 Okay

Boufatha

2025/4/13

Liked: Cleanliness, staff & service

Bon séjours

Sejour agréable. Il faut penser a isolé la fenêtre du bruit, car étanchéité c'est enlever. Lieu tres bien situé pour visiter la ville et les environs.

Stayed 3 nights in Apr 2025

10/10 Excellent

Roberto

2024/12/10

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Petter

2024/9/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

8/10 Good

B M N

2024/3/25

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2024

Casual Bilbao Serantes

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