Search Lodges in Big Lake

"We came in super late at night and wanted someplace very close to the hotel and not going to break the bank. Our plan was to sleep in the 1st day so we were just looking for somewhere to recoup from the flight. This fulfilled those requirements. It was a bit cold at first since the room heat was very low upon arrival and there were only sheets on the bed but we cranked the heat and snuggled until the room was warm enough. It is really affordable and a place to rest your head. The front desk staff was very nice. We missed breakfast since we slept in but we never thought we were going to be able to get up to eat it. We were in the room for less than 12 hours so the price and proximity to the airport made sense -particularly since we ended up having to go back to the airport for our checked luggage the following morning. "

"."

"You deserve better than to stay here. Don't make the same mistake we did. From our very first interaction, when we called for an airport shuttle and the person on the phone sounded annoyed, it was a terrible experience. We arrived late in the evening and got checked into our room. It was disgusting. There were pubic hairs and crumbs in the bed (even though the beds had been made), and it was obvious that the bathroom had not actually been cleaned since the last guest. Maybe ever, who knows. We asked the front desk and the clerk was apologetic and said they had been having issues with housekeeping. He gave us a new room which was only slightly better. The bathroom was still gross but it was late and figured housekeeping would come the next day. They did not. There were hairs in the towels. When we asked the front desk for more towels a different clerk was there and he was rude and rolled his eyes. The hair dryer started smoking when my wife turned it on. The bathroom door did not close properly as it was off the hinges. That said, the location was great. That was literally the only redeeming quality for this awful hotel. "

"The area is extremely sketchy, the inside of the main hotel has been remodeled. The evening staff was extremely accommodating and kind. There was a mouse in my room in the middle of the night. The person in the morning who told me she was the front desk manager was extremely rude unaccommodating and needs to be coached on customer service skills. I was on a 7:30 appointment for the shuttle I got up to the lobby at 7:32 she did not apologize for them leaving me behind I asked why didn't someone call at 7:15 if they weren't going to wait for me to walk 2 minutes down the hallway and she said they don't call they don't remind anyone The shuttle driver came back at 7:40. I'm not sure where he went but I thought it was extremely rude and so was her behavior I was 2 minutes late getting to the lobby they should have waited or called my room. For a staff leader she does not have the skills to hold that position. I've been in hospitality for over 20 years I would not put someone with those poor customer service skills in charge of anyone. Again the evening staff was accommodating, the area is really sketchy especially for women traveling alone, there is food across the street a teriyaki place a Korean barbecue and a little pizza place, other than that you need to do DoorDash or have a rental car. The best option would be pay a little more and do not stay on spenard, Bad area & management. tourists don't know where to go, don't go to a hotel on spenard, especially this one. "

"The one thing that lets down this hotel is how long it takes the shuttle bus to pickup guests. The hotel is 5 minutes away, but the bus takes over 30 minutes to pick me up after being called, late at night, where I was the only passenger. I have stayed at this hotel many times, and pickup from the airport is normal to wait 30minutes or longer"

"Clean room "

"Everything was great "

"Great "

"The hotel in general is somewhat outdated. The food in the hotel restaurant was decent with reasonable prices. Staff was. friendly. "