Check-in staff were cordial and helpful, however it was clear they were doing long shifts to cover the overall lack of staff. Housekeeping did not occur during my stay. My washroom facilities were broken, and while I notified the staff that I would return at night and was happy for them to access the room during the day for repairs, I returned to the same issue. I was transferred to a new room, however this room had not been cleaned from the previous tenants. Again, the check-in counter staff were doing their best but management should really step up their operation, especially in the busy tourist season in Alaska.