"Very clean. Staff was not friendly. Very poor customer service skills. More interested in them selves. Ex: heater didn't work. It was a portable one. They drained it around 8 and by midnight it was out again. I let them know in the morning and thought it would be fixed before I returned that evening, but it wasn't. When I went to the desk, the handyman was ready to go drain it (he was the only friendly person there). Then the girl at the desk rudly stated they started the boiler that day and the dial on the wall works. There was no need to be rude. There was no way for me to know that they had turned it on. It didn't work the day before.
I was supposed to have a balcony room and I told them at the time of check in but she wouldn't give it to me. I over heard another person arguing because she was supposed to have the whirlpool tub in her room.
Airport shuttle was frustrating. I called for p/u and after an hour called them again. When driver got there she stated she was at the other airport. I scheduled my return at check in time. 20 minutes before I asked if I had to request again, he said they would be parked outside, so no need. 10 minutes after my p/u I asked if they could call them and the girl at the desk said she was the driver. The man was right next to her on a personal call talking about how his felony charge follows him like a shadow. He knew I had been sitting in the lobby waiting for a couple of hours because I had a late flight."
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